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HomeMy WebLinkAboutItem 16 Approval for Assignment of Contract, RFP# 03-001, Residential Collection ~e center of Good Lit- ~ AGENDA ITEM COVER SHEET Meeting Date: August 16, 2005 Item # -----.1c, Contact Name: Contact Number: Bob Zaitooni 6002 Reviewed By: Department Director: City Manager: ,~- Subject: Request for Assignment of Contract, RFP#03-001-Residential Collection Background Summary: Waste Services of Florida, Inc. (WSI) has requested of assignment of the Residential Collection Contract to Waste Pro (another hauler) per Section 16 (A) of the Contract RFP#03-001, which only allows assignment ofthe Contract with the expressed written approval of the City. Staff has reviewed the request and has fonnulated the City's options in response to the request as detailed in the attached staff report. Issue: Consider request by WSI to assign Residential Collection Contract RFP #03-001 to Waste Pro. Recommendations City Commission to consider the request by WSI, background infonnation, and provide direction to staff. Attachments : WSl's request letter, excerpt from Contract RFP#03-001, Waste Pro's credentials. Financial Impact: Approval of the assignment without any modifications to the tenns of the Contract will not have any financial impact. Type of Item: o Public Hearing o Ordinance First Reading o Ordinance First Reading o Resolution o Commission Approval o Discussion & Direction For Clerk's DeDi Use: o Consent Agenda o Public Hearing ~ Regular Agenda o Original Document/Contract Attached for Execution by City Clerk o Original Document/Contract Held by Department for Execution Reviewed by City Attorney Reviewed by Finance Dept. Reviewed by ( ) o N/A o N/A o N/A Commissioners Danny HowelL District 1 Scott Anderson. District 2 Rusty Johnson. District 3 Nancy J. Parker. District 4 Mayor S. Scott Vandergrift City Manager Robert Frank STAFF REPORT TO: The Honorable Mayor and City Commissioners FROM: Bob Zaitooni, Director of Public Works DATE: August 5, 2005 RE: Request for Assignment of Contract, RFP#03-001-Residential Collection ISSUE Should the Honorable Mayor and City Commission approve a request by Waste Services of Florida, Inc. (WSI) for assignment of Residential Collection Contract (RFP #03-001) to Waste Pro? BACKGROUNDIDISCUSSION Waste Services of Florida, Inc., the current City's hauler for the Residential Collection (garbage and recycling) has requested assignment of the Contract to Waste Pro per Section 16 (A) of the Contract RFP#03-001, which states: "This Agreement and the rights and privileges shall not be assigned or otherwise transferred by Contractor except with the express written approval of the City. The City reserves the right in its sole and absolute discretion to approve or disapprove any such requested assignment or transfer of this Agreement." The primary reason stated by WSI for the request to assign the contract is "... divesting certain aspects of our business and the City of Ocoee is part of that divestiture." Staff has evaluated the request from WSI and has formulated City's options in response to this request. WSI Performance WSI was awarded the contract for the residential collection through a competitive process and began operations in Ocoee in June 2004. The terms of the Contract involved 5 years with an optional2-year extension. The rate charged by WSI is $10.98 per household for garbage (twice per week) and recycling (once per week). This unit price was the lowest amongst the 6 proposals received by the City as summarized in the table below. As per the terms of the contract, rates are subject to a 3% adjustment in years 3 through 5. Advance Republic *Waste Onyx Dis osal Services Pro Base & Alt. 1 $13.99 $12.35 $14.23 $13.78 $11.63 * Proposed graduated rate. Year 4 rates are shown. A performance summary for the first 12 months of service for WSI is attached to this report. Beyond the quantifiable statistics (misses, broken carts, etc.) as noted in the summary, the overall qualitative assessment of the performance has been judged as "poor to fair" on a scale of "poor to excellent" based upon the number of complaints received from the customers. The qualitative issues include, but not limited to leaving carts in the road, leaving carts in front of the mail boxes, leaving carts in the middle of driveway, not collecting extra garbage (even after a holiday), throwing bins, speeding, hydraulic spills, etc. Waste Pro's Credentials A package containing Waste Pro's credentials is included with this staff report, which provides list of existing customers and references. A selected list of comparable municipal customer include: . City of Fort Pierce - residential recycling . City of Longwood - residential garbage, recycling, and yard waste . City of Palatka - residential recycling . Putnam County - residential garbage, recycling, and yard waste . 81. Lucie County - residential garbage, recycling, and yard waste . Seminole County - residential garbage, recycling, and yard waste City's Potential Options 1. Approve Contract Assignment - City Commission may approve the assignment of the contract as requested by WS1. If this option is chosen, staff recommends negotiations with Waste Pro to insert several performance security measures currently not in the Agreement as provided below: . Insert semi-annual performance evaluation subject to contract termination or renewal by the City Commission on anniversary date of the assignment, providing for transition period of four (4) months to a new hauler. . Waste Pro to submit a list of active and spare equipment to be used in Ocoee on permanent basis subject to initial certification and regular inspection by staff. . Require Waste Pro to train their drivers on quality of service and customer service issues. . Consider negotiating and addition of extra bag concept to Ocoee service. 2. Disapprove Contract Assignment - City Commission may disapprove assignment of service and require execution of the terms of the Contract with WS1. Other Considerations City's current commercial and yard waste contracts with will expire in August 2006. City has the option of the (1) extending contracts for another 2 years, or (2) may negotiate lesser term transition service until a new contract is set in place through an RFP process. As an alternative solution, City Commission may also consider negotiation with WSI to extend their service through August 2006 while preparing a new RPF for all services (commercial, residential C & D, and residential curbside) to become effective upon termination of the current commercial and yard waste contracts. This option may be attractive to consider for the City due to combined overall services and potential savings to the City. RECOMMENDA TION Staff respectfully requests that the Honorable Mayor and City Commission to consider the options provided in the staff report, consider background information and analysis, and provide direction to staff. ~ '^'s July 6, 2005 City of Ocoee Attn: Mr. Bob Zaitooni, Director Public Works 150 N. Lakeshore Drive Ocoee, Florida 34761 Re: Section 16 Assignment or Change of Control Dear Bob, Thank you for the opportunity to meet and discuss the request for assignment of our current Residential Garbage & Recycling Collection & Disposal RFP #03-001 to Waste Pro. This letter is requesting formally the assignment of Florida Recycling / Waste Services of Florida to Waste Pro. As discussed yesterday,'Waste Services of Florida is divesting certain aspects of our business and the City of Ocoee is part of that divestiture. Per our meeting; Waste Pro was selected by Waste Services of Florida based on their ability to provide top levels of service. Several packets of information regarding Waste Pro were provided at our meeting and I would trust you will research their qualifications. Upon the assignment being granted, Waste Services and Waste Pro will work diligently to ensure a smooth and transparent transition for all parties concerned. If you should have any questions and or need additional information, please contact me at 407-831- 1539 extension 3309. Respectfully, ~ Dan Malloy District Manager 605 Hwy 66 West Sebring, FL 33875 Phone (863) 385-5775 Fax (863) 385-1164 1099 Miller Drive Altamonte Springs, FL 32701 Phone (407)831-1539 Fax (407) 831-3054 3935 Rogers Industrial Park Blvd Okahumpka, FL 34762 Phone (352) 323-0824 Fax (352) 728-6574 WASTE SERVICES OF FLORIDJ'\, INC. Performance Summary To-Date Replace Repair Replace No. of % Total Penalties Month Misses Cart Cart Bins Other Total Customers Occurance Invoice To-Date Net Pay % Penalty Jun-04 0 0 0 0 0 0 0 0.0 $ 95,771.00 0 $ 95,771.00 0.0 Jul-04 0 0 0 0 0 0 0 0.0 $ 100,006.00 0 $ 100,006.00 0.0 Aug-04 188 54 '11 0 0 253 8959 2.8 $ 98,370.00 $ 20,948.00 $ 77,422.00 21.3 Sep-04 2986 27 2 1 20 3036 8996 33.7 $ 98,776.00 $ 25,000.00 $ 73,776.00 25.3 Oct-04 309 44 0 0 15 368 9044 4.1 $ 99,303.00 $ 25,551.00 $ 73,752.00 25.7 Nov-04 21 44 7 3 8 83 9079 0.9 $ 99,687.00 $ 3,595.00 $ 96,092.00 3.6 Dec-04 11 30 '12 2 0 55 9113 0.6 $ 100,061.00 $ 2,968.00 $ 97,093.00 3.0 Jan-05 262 75 7 5 0 349 9169 3.8 $ 100,678.00 $ 31,265.00 $ 69,413.00 31.1 Feb-05 415 72 '16 1 2 506 9202 5.5 $ 101,038.00 $ 45,552.00 $ 55,486.00 45.1 Mar-05 145 121 '10 1 12 289 9254 3.1 $ 101,608.92 $ 18,440.00 $ 83,168.92 18.1 Apr -05 21 37 '12 2 5 77 9306 0.8 $ 102,179.88 $ 2,472.00 $ 99,707.88 2.4 May-05 171 66 '12 3 4 256 9342 2.7 $ 102,575.16 $ 4,660.00 $ 97,915.16 4.5 Jun-05 97 123 3 1 2 226 9360 2.4 $ 102,772.80 $ 16,292.00 $ 86,480.80 15.9 Average 164 67 9 2 5 246 9183 3 Totals 4192 346 1;5 12 68 5498 $ 1,302,826.76 $ 196,743.00 $ 1,106,083.76 15.1 Notes: (1) Did not keep record for June & J1uly 2004 during transition. Waste Pro Municipal Contract Experience The Waste Pro management team has managed over 160 municipal contracts serving 1.75 million households and over 20,000 businesses. The following listing is for waste Pro's current exclusive municipal contracts. Waste Pro can provide excellent references from every one of our current or former clients. Contract Name Types of Service Contact Person City of Archer Residential Garbage Residential Yard Trash Residential Recycling Commercial Garbage Bruce Pagel City Manager City of Archer P.O. Box 39 Archer, FL 32618 Ph. 352/495-2880 Fax 352/495-2445 cityofarcher@gru.net Email Residential Dwelling Count 436 Dates of Service 2005 - Present Annual Bill Population $96,000 1,300 City of Alachua Residential Garbage Residential Yard Trash Residential Recycling Clovis Watson City Manager City of A1achua P.O. Box 9 Alachua, FL 32616 Ph. 386/462-1231 Fax 386/462-1985 Emai1 ahenderson@cityofalachua.com Residential Dwelling Count 2,800 Dates of Service 2005 - Present Annual Bill Population $403,000 6,300 Town of Branford Residential Garbage Residential Yard Waste Donald Owens Mayor Town of Bran ford 604 NW Suwannee Branford, FL 32008 Ph. 386/935-1146 Fax 386/935-3873 1 Residential Dwelling Count 320 Dates of Service 1999 - Present Annual Bill Population $72,000 671 Town of Bronson Residential Garbage Residential Yard Waste Commercial Garbage June Greenlee Town Clerk Town of Bronson P.O. Box 266 Bronson, FL 32621 Ph. 352/486-2354 Fax 352/486-6262 bronson@svic.net Email Residential Dwelling Count 382 Dates of Service 1999 - Present Annual Bill Population $86,400 852 Town of Brooker Residential Garbage Ms. Charlene Thomas Town Clerk Town of Brooker P.O. Box 127 Brooker, FL 32622 Ph. 352/485-1022 Fax 352/485-1433 Residential Dwelling Count 120 Dates of Service 2003 - Present Annual Bill Population $18,100 308 City of Chiefland Residential Garbage Residential Yard Waste Commercial Garbage Ed Smith City Manager 214 East Park Avenue Chi efland, FL 32626 Ph. 352/493-6711 Fax 352/493-6714 cityhall@chieflandfl.com Email Residential Dwelling Count 722 Dates of Service 1993 - Present Annual Bill Population $300,000 2,012 City of Cedar Key Residential Garbage Residential Yard Trash Commercial Garbage Frances Hodges City Clerk City of Cedar Key P.O. Box 339 Cedar Key, FL 32625 2 Ph. 352/543-5132 Fax 352/543-5560 Residential Dwelling Count 415 Dates of Service 1998 - Present Annual Bill Population $156,000 704 City of Crescent City Residential Garbage Residential Yard Waste Residential Recycling Joe Smith City Manager City of Crescent City 115 N.' Summit Street Crescent City, FL 32148 Ph. 386/698-2525 Fax 386/698-3484 Residential Dwelling Count 602 Dates of Service 2004 to Present Annual Bill Population $74,000 1,859 Town of Cross City Residential Garbage Gary Poore Town Manager Town of Cross City P.O. Box 417 Cross City, FL 32628 Ph. 352/498-3306 Fax 352/498-7549 Email xcity@svic.net Residential Dwelling Count 990 Dates of Service 1997 - Present Annual Bill Population $108,000 2,069 City of DeBary Residential Garbage Residential Yard Trash Residential Recycling Maryann Courson City Manager City of DeBary 137 S. Highway 17/92 DeBary, FL 32713 Ph. 386/668-2040 Fax 386/668-4122 Residential Dwelling Count 7,450 Dates of Service 2005 - Present Annual Bill Population $967,000 16,082 3 City of Fort Pierce Residential Recycling Harold Hopkins Solid Waste Director City of Fort Pierce P.O. Box 1480 Fort Pierce, FI 34954 Ph. 772/460-2200 Fax 772/466-4221 Residential Dwelling Count 9,000 Dates of Service 2004 - Present Annual Bill Population $287,000 37,516 Town of Hilton Head Commercial Garbage Tammy Malone Facilities Manager Town of Hilton Head One Town Center Hilton Head, SC 29928 Ph. 843/342-4581 Fax 843/682-2043 Dates of Service 2003 - Present Annual Bill $9,600 Town of Interlachen Residential Garbage Residential Yard Waste Residential Recycling Pamela Wilburn Town Clerk Town ofInterlachen 311 Atlantic Avenue Interlachen, FL 32148 Ph. 386/684-3811 Fax 386/684-3812 Interlachen@interstateweb.net Email Residential Dwelling Count 460 Dates of Service 2004 to Present Annual Bill Population $47,000 1,475 Town of Inglis Residential Garbage Commercial Garbage Carolyn Risher Mayor Town of Inglis P.O. Drawer 429 Inglis, FL 34449 Ph. 352/447-2203 Fax 352/447-1879 4 Residential Dwelling Count 460 Dates of Service 2000 - Present Annual Bill Population $84,000 1 ,400 City of Jefferson Residential Garbage David Clabo City Manager City of Jefferson 147 Athens Street Jefferson, GA 30549 Ph. 706/367-5121 Fax 7d6/367-5134 Residential Dwelling Count 1,440 Dates of Service 2003 - Present Annual Bill Population $164,000 3,825 Town of La Crosse Residential Garbage Charlene Thomas Town Clerk Town of La Crosse P.O. Drawer D La Crosse, FL 32658 Ph. 352/462-2784 Fax 352/462-2784 Residential Dwelling Count 59 Dates of Service 2000 - Present Annual Bill Population $8,500 140 City of Lake Helen Residential Garbage Residential Yard Trash Residential Recycling Commercial Front Load Don Findell City Administrator City of Lake Helen P.O. Box 39 Lake Helen, FL 32744 Ph. 386/228-2121 Fax 386/228-9714 citylh@hotmai1.com Email Residential Dwelling Count 900 Dates of Service 2002 - Present Annual Bill Population $174,000 2,532 City of Longwood Residential Garbage Residential Yard Waste Residential Recycling John Drago City Manager City of Longwood 175 W. Warren Ave. 5 Longwood. FL 32750 Ph. 407/260-3445 Fax 407/260-3419 Email jdrago@ci.1ongwood.f1.us Residential Dwelling Count 4850 Dates of Service Starts 10/01/2003 Annual Bill Population $730,000 14,000 fi,l. r", /ho.....5- .p~ VM"... ~ Town of Montverde Residential Garbage Residential Yard Waste Residential Recycling Commercial Front Load Nelda !v1organ Town Manager Town of Mont verde 17404 Sixth Street Montverde, FL 32148 Ph. 407/469-2681 Fax 407/469-2773 Email mtvrd@mpinet.net Residential Dwelling Count 600 Dates of Service 2005 to Present Annual Bill Population $109,000 1,200 City of Palatka Residential Recycling Karl N. Flagg Mayor City of Pal atka 201 N. 2nd Street Palatka, FL 32177 Ph. 386/329-0100 Fax 386/329-0106 Email ARBush@mai1.gbso.net Residential Dwelling Count 3860 Dates of Service 2004 to Present Annual Bill Population $104,000 10,874 Putnam County Residential Garbage Residential Yard Waste Residential Recycling Ken Whitehead Sanitation Director Putnam County P.O. Box 2499 Palatka, FL 32178 Ph. 386/329-0395 Fax 386/329-0486 sanitation@putnam.fl.com Email Residential Dwelling Count 29,000 Dates of Service 2004 to Present Annual Bill Population $2,960,000 71,300 6 City of Perry Commercial Front Load William E. Brynes City Manager City of Perry 224 S. Jefferson Perry, FL 32348 Ph. 850/584-7161 Fax 850/584-2619 Email cityop@perry.gulfuet;com Residential Dwelling Count 2,200 Dates of Service 2003 - Present Annual Bill Population $324,000 7,231 St. Lucie County Residential Garbage Residential Recycling Residential Yard Waste Leo Cordeiro Solid Waste Manager St. Lucie County 2300 Virginia Avenue Fort Pierce, F1 34982 Ph. 772/462-1631 Fax 772/462-6987 Emailleoc@co.stlucie.fl.us Residential Dwelling Count 20,000 Dates of Service 2004 - Present Annual Bill Population $3,024,000 203,360 Seminole County Residential Garbage Residential Recycling Residential Yard Waste David Gregory Solid Waste Manager Seminole County 500 W Lake Mary Bl. Lake Mary, Fl 32773 Ph. 407/665-2022 Fax 407/324-5731 Email dgregory@seminolecountvfl.gov Residential Dwelling Count 20,000 Dates of Service 2005 - Present Annual Bill Population $2,400,000 387,286 Taylor County Commercial Garbage John Singer Solid Waste Manager Taylor County 201 E. Green Street Perry, F132347 7 Ph. 850/838-3533 Fax 850/838-3538 Email solidwaste@gtcom.net Commercial Business Count 350 Dates of Service 2005 - Present Annual Bill Population $180,000 19,800 Town of Windermere Residential Garbage Residential Yard Trash Residential Recycling Dorothy Burkhalter Town perk Town of Windermere P.O. Drawer 669 Windermere, FL 34786 Ph. 407/876-2563 Fax 407/876-0103 towadmin@earthlink.net Email Residential Dwelling Count 846 Dates of Service 2002 - Present Annual Bill Population $150,000 2,365 Town of Yankee town Residential Garbage Ms. Jimmie Wall Mayor Town of Yankee town P.O. Box 280 Yankeetown,FL34498 Ph. 352/447-2511 Fax 352/447-0774 Residential Dwelling Count 225 Dates of Service 1999 - Present Annual Bill Population $33,600 631 Patrick Air Force Base Residential Garbage Commercial Garbage FDA Regulated Garbage Sandra Wilson Contract Manager Patrick AFB 45 CONC/LGCCA PatrickAFB,FL 32925 Ph. 321/494-4582 Residential Dwelling Count 550 Annual Bill $354,000 Dates of Service 2003 - Present Population N/ A 8 Parris Island Recruit Depot! Marine Corps Air Station Portable Toilets Roger Niemic Contract Manager P.O. Box 9310 Contract Number N62467-05-D-6542 Beaufort, SC 29904 Ph. 843/228-2685 Fax 843/228-4010 Dates of Service 2005 - Present Annual Bill $144,000 Kennedy Space Center & Cape Canaveral Air Force Station Commercial Garbage FDA Regulated Garbage Dennis Gilroy Space Gateway Svcs. P.O. Box 21237 M/C SGS-5030 Kennedy Space Ctr. FL,32815 Ph. 321/853-3960 Email Dennis.Gilroy@jbosc.ksc.nasa.gov Dates of Service 2004 - Present Annual Bill $463,200 9 SAMPLE REFERENCE LETTERS, The following is a sampling of the many reference letters that Waste Pro and Waste Pro's management team have on file. Waste Pro welcomes Officials from the City of Ocoee to contact any and all of Waste Pro's municipal clients for references. Our company is well known in the solid waste and recycling industry for providing the highest level of service available. P.O. BOX 2499 PALATKA, FLORIDA 32178-2499 PHONE: (386) 329-0395 SUNCOM: 860-0395 FAX: (386) 329-0486 SANITATION DEPARTMENT LANDFILL OPERATIONS RECYCLING & EDUCATION SOLID WASTE COLLECTION MOSQUITO CONTROL PUTNAM COUNTY Ken Whitehead, P.E. Sanitation Director May 13, 2004 To'Whom It May Concern: ( Waste Pro of Florida, Inc. (Waste Pro) has been providing residential garbage, yard trash, and recyclables collection to Putnam County since Aprill, 2004. Waste Pro acquired the Putnam County contract from Waste Management, Inc. after approval by the Putnam County Board of County Commissioners. Putnam County agreed to this contract assignment largely because of the prior experience we had with Waste Pro personnel several years ago, as well as the very competitive rate they have offered. Mr. John Jennings, Mr. Fred Wood, and Mr. Dave Danford provided superior customer service to Putnam County. They are a remarkably responsive and conscientious group of peoRle. In our current contract, Waste Pro appears to be on track to provide the same superior service we have seen in the past. I highly recommend Waste Pro to provide curbsid,e residential collection service for your County or your City. Sincerely, ~~ Ken Whitehead, P. E. Sanitation Director LKW:njj xc: file .....' .' ( @ ''Printed on recycled paper" ( School District of Flagler County BOARD OF EDUCATION P.O. Box 755 · 3039 Highway 100 East. Bunnell, Florida 32110 Telephone (386) 437-7526 · SUNCOM.37G-7526 Fax (386) 437-7577 Eddie Herrera, Jr., Chainnan District J Susan Dickinson, Vice-Chainna' District 4 James T. Guines District 1 Colleen Conklin District 2 . Evelyn Shellenberger District 5 Robert L. Corley Superintendent of Schools Michael D. Chiumento School Attorney April 22, 2003 Waste Pro PO Box 9665 Daytona Beach, PI 32120 To Whom It May Concern: ( Waste Pro has serviced our district from July 2002 and they have bent over backward~ to take care of us and they are doing a wonderful job. Whatever we asked of them they do in a timely manner. Joe Wilson, our sales rep from Waste Pro is a real go getter and he handles everything we ask of him. I can't say enough about Joe and Waste Pro. ~.~ Dottie Colletta District Custodial Supervisor DC:cb ',,", ;j. i;',.' ( Equal Opportunity Employer . wnwn nf DlIinbcrmcrc P. O. Drawer 669 Windermere, FL 34786 Office: (407) 876-2563 Fax: (407) 876-0103 ( ~a1!nr WILLIAM G. OSBORNE '<rrnfnn c!llitanag:er CECILIA BERNIER {lll:erk ~_ - - ._. .,_h __ .... . ,.. DOROTHY BURIDffiUTER November 20, 2002 Mr. Dave Danford Waste Pro P. O. Box 6862 Longwood, FL 32791 Dear Mr. Danford: (: The Town of'Windermere awarded Waste Pro a 2 year Solid Waste Contract on September 10, 2002. The transition to the new Company has been a great experience. After the contract was awarded the next several days Waste Pro was in Town introducing the employees and checking routes so they would be familiar with our Town before the sta,rt date of October 1,2002. As expected in the beginning there were a few missed residents. Waste Pro was very . receptive and corrected the problem right away. The Town of Windermere would recommend Waste Pro to any municipality or private business. . - rrectfullY, ~Ih,~. ater Town 19l:1 City of Lake Helen Volusia County. Florida MAYOR Mark KW. Shuttleworth VICE MAYOR Olivia Cherry November 21,2002 CITY COMMISS10NERS Lewis C. Long 1Il Buddy Snowden . Stephen Finn CITY ADMINISTRATOR Don Findell - Mayor Anthony Grant Town ofEatonville P.O. Box 2163 Eatonville, FL 32751 Dear Mayor Grant: It is my understanding that the Town ofEatonville is in the process of soliciting proposals for the provision of solid waste collection services in Eatonville. The City of Lake Helen recently completed solicitation of proposals for similar services and, after lengthy interviews with the proposing firms, selected Waste Pro to be its solid waste collection and recycling services provider for the next five years. / Because Lake Helen had been provided service by another company since the early 1990's, and because Lake Helen's residents were obviously used to and satisfied with the collection methods and routines of that company, it was very important that Waste Pro be able to make a smooth transition between services provided by themselves and those of previous service provider. Waste Pro undertook this task with diligence. Its employees took time to fumiliarize themselves with the town, its residents and its businesses.. Collection routes were analyzed and ultimately established for efficiency and timeliness of collections (which resulted in initiating collections later in the morning and completing collections earlier in the afternoon). Waste Pro employees maintained close contact with City administrative personnel at all times during the transition process to solicit stafI's input and to advise staff of Waste Pro's activities and progress. Waste Pro also provided commercial customers with brand new dumpsters and purchased new waste collection vehicles customized for speci:fi9 residential and for commercial waste collection needs in Lake Helen. The provision of new dumpsters and new collection vehicles has really helped to improve the visual image of the City. When Waste Pro began collecting waste in. Lake Hele~ it did so in a very professional manner, with minimal service problems. What few service problems arose, as a result of the transitio~ were addressed immediately, willfugly and professionally. In fact, there have been instances where the driver of a collection vehicle has noticed that a resident has not put his/her garbage or recyclables out for collection and the driver has made several trips past the residence during the course of the collection day to insure that the resident was provided collection service that day. EO. Box 39 · Lake Helen. Florida 32744 · Telephone (386) 228-2121 · FAX (386) 228-9714 ( Mayor Anthony Grant November 21,2002 Page 2 My experience with Waste Pro and its employees has been a very positive one. The company is committed to providing quality service at a reasonable price. Tl}.e employees are courteous and - friendly and eager to do things "right".. I can recommend them highly. If yon have any questions regarding Lake Helen's experience with Waste Pro, please give me a call at (386) 228-2121. Sincerely, i); Don Findell City Administrator I' #- ,- DF/jmg Motivated employees are key !! Waste Pro employees - provide good service, which kee~ customersnappy. By BARRY FLYNN SENTINEL STAFF WRITER f , f The massive truck is too . quick for the older woman wrestling her recyclable trash to the curb. The colossus lum- . bers past before she gets there. That kind of tale usually ends predictably enough, with a disgruntled householder cursing both the fates and the local trash collector. But this time, the truck driv- er croising the streets of Wm- dermere backed up to the for- . lorn woman. A helper jumped down and whisked the bottles and plastic away. That's the kind of customer semce that John J. Jennings, owner of Waste Pro, a garbage . con~ctor with operations in three states, wants to give. Good seIVice keeps resi- dents happy and allows him to command higher prices than some of his corporate competi- tors, Jennings said. But how do you motivate employees? For Jennings, the answer is a combination of self-esteem building ~d financial incen- . tives. It includes overtime pay, an array of bonuses and month- ly company parties-cum-moti- vational meetings that put ev- eryone on the team and make good service a shared goal. The recent Wmdermere in- cident, for example, resulted in the grateful woman writing a letter of commendation to Waste Pro's offices. So, at the .. next monthly meeting, the driv- er and helper each got a "Franklin Award" - so-named for the portrait of Benjamin Franklin on the front of the $100 bill that each man got. At the company's Longwood headquarters, there's a month- ly get-together, usually on a Saturday, to which family members are invited.. Ifs a combination picnic, training session and ego-building exer- cise with free food, Frankli;n , L - t r . ~ t JOE BURBANlCIoRlAtIDO SENTINEL In Windermere. David Sanders and Vallan Neal back round of Waste Pro are hard at work on their route Frid<\y. Waste Pro uses a combination of se '-esteem buildina and financial incentives to motivate employees. It includes overtime Day. bonuses and monthly events that mix family fun and shared Qoals. the best ways to motivate work- ers cost nothing. On Nelson's list of top 10 ways ,to motivate employees, foui of them are simply kinds of praise, said Nelson, whose book, 1001 Ways to Reward Employees (Workman), is in its 41st printing. The results of good worker motivation - or bad - are in- stantly recognizable, Nelson said. "You go up to a store at 10 minutes to closing and the door's already locked, the peo- ple inside won't look at you," he said. "If you have employees who are really excited to be in the business, that doesn't hap- pen." In contrast, Nelson cited Southwest Airlines, where, af- ter the plunge in airline travel after the Sept. 11, 2001, terror- ist attacks, some employees of- fered to work .some hours for free. "Wow," Nelson said. "You don't do that as an employee' if you hate the place you work." 'It costs more when you have more turnover.' . - IRENE Hum, DIREOOR SMALL BUSINESS DEVELOPMENT CENTER, UNIVERSITY OF SOUTH FLORID,&; Awards, discussion of proper supervisor for as few as eight job performance and recogni- trucks. tion of workers' professional- Those kinds of inducements ism on the job. not only improve day-to-day It doesn't stop there. Em- seIVice, they can make the dif- ployees can get annual bonuses ference between a company's of as much as $250 for each thriving and dying, some busi- year they ha~ been with the ness experts believe. company, or $2,500 after a dec- Irene Hurst, director of the ade on the job, Jennings said. Small Business Development And then there's the bonus Center at the University of - a fat $10,000 check. Only South Florida in Tampa, said truck drivers are eligJ.ole, and that without motivated employ- only after three years of perfect ees a business cannot do well. seIVice. It's tough to get one be- "It costs more when you cause perfect really means per- have more turnover," she said. feet, from attendance to. acci- Constant hiring and training of dents to customer complaints. employees drains the campa- Also, Waste Pro pays its gar- ny's resources. bagemen by the hour, rather In the meantime, "they'll just than the day rate that some do the minimum that needs to trash haulers use. That means be done," she said. "Then you employees earn overtime and willnevergrowyourbusiness." are in no hurry to cut corners. It Not every small business also means his company uses needs to court its employees .as one supervisor for as many as elaborately as Jennings does, 22 trncks on the road. compared said Bob Nelson, a San Diego ~ some CQmp,anies that.~s~ a. .I~lotivati<;>.nal tnliner. So.me of Barry Flynn can be reached at bflynn@orlandosentinel.tom or 4.07~~o,-52~! '. _ _. _ " . NATIONAL MALL MONITOR ---/' October 18, 1996 Mr. Charles Ewing Jennings Environmental Services. Inc. Western Waste Industries, Inc. of Florida 1334 North Goldenrod Road Orlando, FL 32807 A Dear Charles, Edwin, Tony and the Entire Team at Jennings: Before any additional time passes, we wish to express our sincere appreciation for your strong support, hard work and follow through during the critical time lea~g to the Gr~d Opening of West Oaks Mall. . / -/' Although the hours were long and the heat high, each of you gave yQur all to make the trash removal aspect of the Grand Opening a tremendous success. BetWeen the excellent installation of machines, the timely pUlls of open boxes and compactors as well as the certainty of smooth and open communication, National Mall Monitor is very pleased apd ~mfortable to know it is working With such an excellent group of professionals to service the West Oaks Mall. Again, thank you for your continued outstanding efforts. We look forward to a long and mutually beneficial relationship throughout the maiIy years to come. ^t;;;; Lou Copertino Director 7 "- ~~ . /Ken Vinci Director, Operations Cory: M~. Jc~n Je..'1"Il'\"~ ... , ~P.O. Box 2728 · Hartford; CTo6Y46~27i8 . -'.' . .'!:' (860) 547-1558 · Toll free (800) 41tl,,27~i ~ fii>~ ~~RRJ n7-411g . . I.,,' ')'!1:4l~~ '--" \'--.,;" . -' ~ RICHARD W. CORWIN PUBUC WORKS DIRECfOR 560 FLEWELLING AVE. . OCOEE,FL34761 PHONE (407) 877-8420 . FAX (407) 877"{)392 To Whom It May Concern; August 4, 1997 -.. -- Jennings Environmental Services, Inc., provides first rate commercial refuse and recvclinQ collection services to the City of Ocoee. Beginning as Western Waste Industries-and following a merge( in19R6 with USAWas1eJhe same management team has rendered responsive and professional assistance to the City of Ocoee and its business community. When Jennings Environmental Services assumed the commercial collection new equipment and containers were installed throughout the city making a marked improvement in the appearance of collection sites. The management team and employees are responsive, courteous, and furnish professional interaction with citizens, the business community, and city officials. Without hesitation I am pleased to endorse Jennings Environmental Services, Inc. and recommend them to other communities requiring their services. ~~ Richard.". gOrwif1. J:>ubHc Workspirector .- . - .. ..