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Home My WebLink AboutII (B) Employee Survey @ Gi o,k2e y v. 0°/fr THE JACKSON GROUP Helping organizations manage well, serve well and communicate well. (f i ' 1 1 P. 0. Box 1662 • Hickory, NC 28603 828/328-8968 • FAX 828/328-2894 Home Page: www.thejacksongroup.com E-Mail: jcckson@twave.net We're Now. . . TIDE JACKSON GROUP! 23 years of helping healthcare organizations manage well and serve well. Organizational Assessments Traditional by Electronic Self-Entry Innovative by Touch Screen JACKSON ' Customer Satisfaction Surveyingand Trending ASSOCIA `: Traditional by Written �" '� INCORPORATED Innovative by Electronic Self-Entry Medical Staff Surveys I Special Research Projects l Customer Service Development �-- Management/Supervisory Development f Coachin • 1 'The Ackson I 1 ; ! g I I Team Development ' II Resource] Executive/Managerial Problem-Solving U I or Special Problem Intervention Videos Marketing Recruitment Customer Relations SUNDIAL Orientation 441prodactiors Culture Building Patient Rights Multilingual Multimedia Compact Disk Development Touch Screen Technology Interactive Survey/ PO BOX 1662 • HICKORY • NC 28603 Learning System 828/328-8968 • FAX 828/328-2894 Home Page: www.thejacksongroup.com • E-Mail: jackson@twave.net AI • II . , _ . Help Feel the .. Many people I know are proud 'p P 1 fy our .11 tion. organization ganization 11 Strruz*Iv T'chnd tr, Tent-1 to 5trnnz ly with the Agree Agree f)i sngri' l)isri�r v touch of f)pini a button . I Jackson & Associates, Inc. has always offered traditional group administered written surveys, called "Point in 7Fme" surveys because they give a snapshot" of the organization's employees'feelings at a specific time. The advantage is that a survey gives a good baseline of data. The disadvantages are that point in time surveys cause a "bubble" of organizational activity encompassing scheduled meetings, feedback meetings, action planning and communications, with the net effect being a less than enthusiastic reception to the next survey two years later. iJackson & Associates, Inc. is pleased to announce the development of "moving"surveys using the latest technologies! Continuous Employee Perceptions P (CEP) enables healthcare organizations to: IConstantly stay in touch with employees' opinions by random sampling or 1department-based surveying. : Help employees be a true partner with the organization in creating change. 1 = Simplify the survey process. = Conduct employee research as well as surveying. = Receive near "real time" data prepared in user-friendly reports. I 1 i"the leader JACKSON � n innovative survey,r echnology" P.O. Box 1662 • Hickory, NC 28603 ASSOCIA t 828/328-8968 • FAX 828/328-2894 I INCORPORATED e-mail: Jackson@twave.net 1111.1r ` a member of THr,JACKSON GROUP home page: www.thejacksongroup.com I 11 You gave them a diagnosis - - Nov let them . give you one. Jackson &Associates is proud to continue its work gathering patient satisfaction data. Since 1978, Jackson &Associates has assisted healthcare organizations assess levels patient satisfaction. By working closely with administrators and department of Jackson &Associates is able to create a survey system best suited to y managers, our organization. Two ways to administer the survey: y The Written Survey • Behaviorally-based surveys: Inpatient, Outpatient, Emergency Department, Home Health, Hospice, Rehabilitation and r --�-' Physician Practices -.1%.gin • Full _ quarterly reports with Data Base comparisons • User-friendly survey and user-friendly survey reports The wsurveys Produced by Jackson&Associates I are�hom eiy user-friendly. i Self-Entry Devices • 80% to 93% returns �� I • Greater depth of inquiries ' -.1,:-,c.:-. .- • More cost effective than standard written surveys Q TS QaQn,Q • Data transmitted within seconds Q__ via internal modem -- - • Questions on survey changed with one simple phone call The Point of MewTM Survey Unit is one self-entry device - recommended by Jackson&Associates. JACKSON • "the leader in innovative survey technology' ASSOCIA �. J PO BOX 1662 • HICKORY • NC 28603 1 !J C O R P o R A T !! p 828/328-8968 • FAX 828/328-2894 .2172~0 Of 1tch JACKSON GROUP Home Page: www thejac'ksongroup.corn • E-Mail: jackson@twave.net SUNDIAL As a member of The Jackson Group, Sundial !' rodue-gions Productions has used its video and multimedia capabilities to provide audio visual aides for service- A member or7NETAC.YSONGROUP related industries. Healthcare providers, educational facilities and civic groups have all found our services to be a viable way of communicating their message. We even provide multilingual services so that videos can be tailored to meet the needs of all of your clients. Specializing in: Commercials CD-ROM • Applications .1 4,..._,,...... ,,.... Marketing Videos , - . Interactive j Corporate Technology Training Videos • I I 1 Times are changing. People are changing. Communication is changing Is your organization keeping up? • CALL FOR A FREE DEMONSTRATION TAPE! Post Office Box 1662 phone (828) 328-8968 Hickory, NC 28603 fax (828) 328-2894 The Jackson Resource Group : A little more about The Jackson Resource Group As a member of THE JACKSON GROUP, The Jackson Resource Group has access to an expanding array of services provided by a group of multi-talented professionals. As healthcare organizations change, The Jackson Resource Group is available for the following: • • Design, plan, implement and monitor a comprehensive Customer Service Development • Consult with internal resources to enhance customer service • Provide individualized managerial/executive coaching • Design and implement short-term or long-term a Management Development Plan • Consult to improve specific problem situations • Offer training and development to enhance Emergency Department customer service • Facilitate team retreats • Speak at conferences • Assess and make recommendations to enhance New Employee Orientation • Help managers become skillful coaches _ • Re-design Performance Management Systems E:.-: (evaluations /pay for performance) —- :' Contcct: Anthony K. (Tony)Jackson, Senior Partner • • --- `]f Margaret H. Jackson,Managing Partner '- -- At: The Jackson Resource Group Phone: 828-328-8968 P. O. Box 1662 FAX: 828-328-2894 Hickory, North Carolina 28603 E-Mail: tonyj@twave.net mjackson@twave.net Home Page: www.thejacksongroup.com Innovative! Flexible! Ord anizationally Sensitive! Respected! Fun! ...Nice things to have said by clients about the ♦� �, ,! Customer Service Development Services �-�' p ,� _// of The Jackson Resource Group Expectations Skills Accountability "...Kindness is greater than law." —Chinese Proverb The ftic-Ivuu Resource Croup offers: • ta'-h Force (rorce Con,ultotion • Facilitator Training • Managerial Administrative Coaching • L nique. organization-specific video production • Tested training resources • , ,l Consultation for long-term maintenance, growth • Multi-levels of development— content and audience-specific nodules • �T�e jacl�son I i' I "Life is not so short but that there is Resource! I always time for courtesy." Groupj I —Ralph Waldo Emerson Amor THE JACKSON GROUP i Training/Consulting PO Box I662•Hickory•NC 28603 323/328-8968•FAX 323/323-2894 Get caught in u our web ! -441411p- IPP--- Iprillk e ,ai . 'a .1 ' ,41„ 1 ,e m • Ailide4 -b •. - p, le) 4IMT I____Ii JACKSON .I the leader in innovctive survey technology"AsSOCIA c P828/B3o28x-81696628 •• HFicko82ry8/N32C8-228869043tarINCORPORATED a member ofTHE JACKSON GROUP Client Listing — Point-in-Time Work Climate Surveys (PIT) / Continuous Employee Perceptions (CEP) 6/1/98 CEP Alamance Regional Medical Center Burlington, N. C PIT Baptist Medical Center Easley, S. C. PIT Bladen County Hospital Elizabethtown, N. C. PIT Catawba Memorial Hospital Hickory, N. C. PIT/CEP City Hospital Martinsburg,West VA PIT Cleveland Regional Medical Center Shelby, N. C. PIT/CEP Conemaugh Health Systems Johnstown, PA CEP Danville Regional Medical Center Danville,VA CEP Durham County Hospital Corporation Durham, N. C PIT East Texas Medical Center Regional Healthcare System East Texas Medical Center Tyler, TX East Texas Medical Center—Athens Athens, TX PIT/CEP FirstHealth of the Carolinas Pinehurst, N. C. PIT Gaston Memorial Hospital Gastonia, N. C. PIT Cnaden Huetten Memorial Hospital Lehighton, PA PIT Halifax Regional Hospital South Boston, VA PIT Haywood County Hospital Clyde, N. C. PIT Health Central District Ocoee, Fla. PIT/CEP High Point Regional Hospital High Point, N. C. PIT Laurens County Healthcare System Clinton, S. C. PIT Lexington Memorial Hospital Lexington, N. C. PIT Mary Immaculate Hospital Newport News,VA PIT Mercy Hospital Charlotte, N. C. PIT Morehead Memorial Hospital (Nursing Center) Eden, N. C. Eden, Jackson & Associates, Inc. "CENTER OF GOOD LIVING-PRIDE OF WEST ORANGE" MAYOR•COMMISSIONER S.SCOTT VANDERGRIFT yOcoee\ oreit , CITY OF OCOEE DCANNYOMMISSIONERS HOWELL r • 150 N.LAKESHORE DRIVE SCOTT ANDERSON p OCOEE,FLORIDA 34761-2258 (407)656-2322 SCOTT A.GLASS NANCY J.PARKER 2v CITY MANAGER OP 00010�` ELLIS SHAPIRO TO: The Honorable Mayor and City Commission FROM: Donald Carter, Finance Supervisor DATE: June 30, 1998 RE: Location Map - Police Department Take Home Cars In response to the Mayor's request, attached is a location map which shows the location of all our officers' residences in relationship to downtown. Sworn personnel is broken into 3 categories- Admin., Patrol, Investigation. The map then quantifies these into different distance increments. The increments are as follows: • Within the City Limits • City Limits - 5 Miles • 5 - 10 Miles • 10 - 15 Miles • 15 - 20 Miles • 20 Miles Plus I would like to acknowledge the help given by Kevin Tartar, Information systems Manager in developing this map. Hopefully it is beneficial to you. y , i 5t er /141r Lake ate ' ,0;%�/ ✓1/�� IL ,P':',/ %%/r"'Z N. W:'"Yid % < c/'� �� `� fie£ �lz� v. �"A -.. , ;,:.s 4,,,A„. ,049,,,,,,,,10.!:e - , '' :,:;:/,,,21!''''': tgle 10 1111111111K1&�. +® ; 6 conloc atchee Riv 1 \ 414111111411k.' , • Lake A, .pka St .. wy 50 Iva Site H k: ... ,,, efr B 4,11‘ L- iimAtall • s- . '17 ., Milliill __., 4141iF '"111"11' A i U) S -- Ilk ,sgiderr5, L esion s H .2 1.4 1 ,:„,,,,,„,v.,,,,,,, FLORIDA 74, Lake: oho. AI> . . Distance Admin Patrol Investigation Total b City Limits 2 11 3 16 Lakersselt - +`- CL- 5mi 0 6 0 6 5 - 10mi 2 7 0 9 10 - 15 mi 0 8 2 10 • ` 'y 15 - 20 mi # ## ne'. 9r 0 3 0 3 20 mi plus 0 6 1 7 Totals: 4 41 6 51 . "CENTER OF GOOD LIVING-PRIDE OF WEST ORANGE" MAYOR•COMMISSIONER S.SCOTT VANDERGRIFT Ocoee COMMISSIONERS CITY OF OCOEE DANNY HOWELL ti\O � r D. 150 N.LAKESHORE DRIVE SCOTT ANDERSON SCOTT A.GLASS v 0 OCOEE,FLORIDA 34761-2258 NANCY J.PARKER (407)656-2322 CITY MANAGER Of GOOD ` ELLIS SHAPIRO MEMORANDUM TO: Bob Mark, Chief of Police FROM: Donald Carter, Finance SupervisoP DATE: June 29, 1998 RE: Cost of Patrol Car Here is the information needed for tomorrow's meeting regarding take home cars for the Police Department. Listed below is the cost of a new patrol vehicle, with necessary equipment. All vehicles are leased with a 3 year term. Additional equipment is a one time purchase, expended in the first year of the lease. 1 st YR 2nd YR 3rd YR Lease Payment $ 7,205 $ 7,205 $ 7,205 Mobile Radio 2,365 Opti Com Emmitter 1,095 Light Bar 487 Cage 330 Siren Speakers (2) 258 V-Con Control Box 265 Graphics w/Numbers 350 Fire Extinguisher 25 Flashlight 100 Installation- Equipment 800 $ 13,280 $ 7,205 $ 7,205 Total cost for the vehicle and equipment is $ 27,690 over a 3 year period. All above information is based on cost associated with the recent purchase of patrol vehicles. If information is needed for the cost of insurance, fuel and maintenance, you will need to supply it. If you require any additional information or have questions regarding the above,please contact me. AI C4)".4,, i.Ln.„;.„‘ 6 f 3o/0 } I r j y o '.g. (-- u I- � c C) C' •/' 6J C •LZ, (N :J — c C VI cn CI O O } :Q 00 trl L M rn "4 V'1 L. ,Al 00 L :C O J N 3 1� L M C0 (`I +' >. — N J 7 e"'1 J f`I 7 i e`I 7 N V en 7 M u en 7 'r "J -I- I= 7 I=ei [i u EA .r EA •. 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