HomeMy WebLinkAboutVII (E) Approval and Authorization tp Use $7,000 from Contingency Fund for Interactive Voice Response Software from Chrysalis Agenda 12-19-2000
Item VII E
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BTakrr REPORT
TO: 'fhe I lonorable Mayor and City Commissioners
FROM: Brian Ross, Information Systems Manager
DATE: December 11, 2000
RE: Use $7,000 from contingency for IVR
ISSUE
The City's Request for Proposal#99-002 for a City-wide Telecommunications System included
an Interactive Voice Response (IVR). The IVR, however, was not provided in its entirety and
the City must spend additional money to make this feature functional.
BACKGROUND/DISCUSSION
The City's request for proposal included a line item for an Interactive Voice Response (IVR).
the IVR provides an automated system for requesting permits via telephone. The winning
bidder, Sprint, provided only the hardware associated with an IVR. Unfortunately, software is
required to make the system functional. For the additional $37,000 cost of development,Sprint
offered to have Chrysalis provide the needed software.
Since my arrival with Ocoee, the City has been in disagreement with Sprint over their
completion of this aspect of the RFP. As part of that disagreement, the City had withheld all
funds related to the REP. To avoid a lawsuit, the City agreed to authorize GE Capital Leasing to
pay Sprint for all accepted deliverables, which was the full contract amount less $67,095. This
reduction in debt leaves the City$30,000 under this year's budget for the project. With this
savings and $7,000 from contingency, the City can pay Chrysalis $37,000 to write the necessary
software.
RECOMMENDATION
Staff respectfully recommends an approval of this request to use $7,000 from contingency to
acquire IVR software from Chrysalis.
Dit-
POWt 16.,