HomeMy WebLinkAboutIII (B) Approval and Authorization for the Mayor and City Clerk to Execute Contract between the Police Department and ImageWare Systems, Inc. Agenda 12-04-2001
"CENTER OF GOOD LIVING-PRIDE OF!VEST ORANGE" Item III B
S.SCOTT VANDERGRIFT
Ocoe
os` CITY OF COMMISSIONERS
O C O E E DANNY HOWELL
SCOTT ANDERSON
150 N.LAKESHORE DRIVE RUSTY JOHNSON
OCOEE,FLORIDA 34761-2258 NANCY J.PARKER
(407)905-3100
ACTING CITY MANAGER
\4`1G JIM GLEASON
Of G000
STAFF REPORT
TO: The Honorable Mayor and City Commissioners
FROM: Brian Ross, Information Systems Manager
DATE: 11/28/01
RE: IWS Service contract
ISSUE
Should the Ocoee Police Department enter into a service agreement with Image Ware Systems,
Inc (IWS) for maintenance of the computer used for mug shots and warrants from the Orange
County Sheriff's Office (OCSO) computer network?
BACKGROUND/DISCUSSION
Ocoee Police Department has purchased a computer system and color laser printer from IWS per
Orange County Sheriff's Office specifications. This computer provides software and
connections to access the OCSO databases for mug shots and warrants. This is the same
software, computer system, and vendor used by OCSO for such access.
RECOMMENDATION
Approval and Authorization for Mayor and City Clerk to Execute the Ocoee Police Department Software
Maintenance Agreements upon approval as to form and legality by the City Attorney.
POWT \.
ImageWare Software
TO: Brian Ross FROM: Shasta Wilson
COMPANY: Ocoee Police Department
FAX NUMBER: 407-656-7835 PHONE NUMBER: 407-905-3100 ext. 1522
NUMBER OF PAGES: 15 DATE: November 28, 2001
SENDER'S PHONE NUMBER AND EXTENSION: (858) 673-8600
Extension: 100 shasta(lawsinc.com
10883 Thornmint Road, San Diego, CA 92127
858-673-8600 ... (858) 673-1770 (fax)
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RENEWAL SOFTWARE AND HARDWARE MAINTENANCE
ANCE AGREEMENT
(the "Agreement")
BETWEEN
IMAGEWARE SYSTEMS,INC ("IWS")
AND
City of Ococce ("AGENCY")
1 TERM AND PAYMENT
1.1 Initial Term. The initial term of this Agreement shall be for one year and shall
commence on April 1, 2001 and end on March 31, 2002.
1.2 Renewal Terms. Subject to the receipt by IWS of payment for such services, this
Agreement shall he renewed annually thereafter, automatically, commencing on
the same month and day noted first directly above and ending on the same month
and day noted second directly above, for three (3) additional one-year terms,
unless either party gives prior written notice of its intention not to renew this
Agreement.
1.3 Annual Fee. For the services specified herein, except for those services
designated as "Extra Services" pursuant to Section 2.6 hereof, AGENCY agrees
to pay an annual maintenance fee ( $2222.15") as specified in Exhibit A. Annual
maintenance fees will be due and payable on first day of coverage and will not
exceep 2-3 percent annually.. Any changes to Exhibit A will be provided to
AGENCY before the start of that year's commencement date. For additional
hardware and/or software purchased from IWS during the term of this Agreement
and added to the System (as defined below), AGENCY agrees to pay
maintenance fees for the added hardware and/or software on a pro rated basis
commencing on the date of the installation of such added items through the end of
that annual period, and then annually, thereafter, for so long as this Agreement is
in place.
2 MAINTENANCE SERVICE TO BE PROVIDED.
2.1 General, IWS shall provide to AGENCY maintenance service with respect to the
Crime Capture System°(the"System",being the software purchased from IWS
and the related hardware,whether purchased from IWS or supplied by
AGENCY). The obligation of IWS to provide such maintenance service shall
not extend beyond the items of software and hardware(the IWS supported items
or"Supported Items" as are identified in Exhibit A)that AGENCY has purchased
directly from IWS. Such maintenance service shall consist of(i)Preventive
Maintenance as is described in Section 2.4, (ii) Remedial Maintenance as is
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described in Section 2.5, and(iii) Extra Services as is described in Section 2.6, all
in accordance with and subject to the terms and conditions of this Agreement.
2.2 Obligation for Maintenance Support. AGENCY acknowledges that IWS will not
be required to provide maintenance support during the time frames noted in
Section 1 of the Agreement unless and until AGENCY has provided IWS with an
executed copy of the Agreement.
2.3 Connectivity. Electronic communication connectivity between IWS and the
System shall be via either a point-to-point Internet connection or via a dial-back
modem (whereby 1WS will dial AGENCY's server and the server will dial back
to IWS).
2.4 Preventive Maintenance. Preventive maintenance ("Preventive Maintenance")
shall only be required for Supported Items and shall consist of all maintenance
service, other than Excluded Services as defined in paragraph 2.7, performed by
1WS representatives, independent of any System failure, for the purpose of
maintaining the System in good working order, including, without limitation, the
maintenance services described in subsections 2.4.1 and 2.4.2 below. Any
additional Preventive Maintenance beyond that described in subsections 2.4.1 and
2.4.2 shall be at the sole discretion of IWS. Preventive Maintenance performed
on-site at AGENCY locations shall be performed by 1WS representatives during
normal working days, Monday — Friday except holidays, between the hours of
8:00 a.m. and 5:00 p.m. or as otherwise arranged. IWS will provide AGENCY
with reasonable prior notice and AGENCY will assure that IWS has access to the
equipment. Preventive Maintenance performed off-site from AGENCY locations
may be performed by IWS representatives at any time.
2.4.1 Preventive Software Maintenance.
(a) Subject to the availability of access through IWS approved System
connectivity, IWS representatives will perform Preventive Software
Maintenance for a) System servers purchased directly from IWS, no less
frequently than monthly; b) Capture Stations where the client hardware, on
which such IWS software resides, has been purchased directly from IWS, no
less frequently than quarterly; and c) Investigative Stations where client
hardware, on which such 1WS software resides, no less frequently than
annually.
(b) If the System server(s) and/or Capture Station(s) and/or Investigative
Station(s) hardware, on which the IWS software resides, has/have not been
purchased directly from IWS, IWS will not be required to provide Preventive
Software Maintenance.
2.4.2 Preventive Hardware Maintenance. 1WS representatives will perform an annual
quality control check of the Supported Items to ensure that the System is
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performing at the prescribed standards for System functionality. Such check shall
include a cleaning of the Supported Items, Supported Items hardware alignment,
and general system checks to assess image quality and System performance.
2.5 Remedial Maintenance. Remedial maintenance ("Remedial Maintenance") shall
mean all maintenance, other than Excluded Services, reasonably required as a
result of, and for the purpose of correcting, a System Failure. For purposes of this
Agreement, "System Failure" shall mean any malfunction in the Supported items
that prevents or materially interferes with, any or all aspects of the System's
intended functions.
1WS will provide Remedial Maintenance through its Customer Support
Department based on three technical levels of support, iWS will make available
to AGENCY a Help Desk(Tier T support), which will be continuously accessible
by telephone, e-mail or the worldwide web 24 hours per day, 7 days per week
(including holidays). If so required to solve Remedial Maintenance issues, 1WS,
in its sole discretion, may also utilize specialized engineers and technicians (Tier
II support) who are adept at solving more complex problems, as well as selected
members of 1WS's Research and Development Department (Tier TIT support).
Following the identification of a System Failure by AGENCY, and AGENCY's
completion of any diagnostic procedures recommended by IWS, AGENCY shall
provide notification thereof to 1WS. AGENCY agrees to actively cooperate with
1WS in all further diagnostic testing, as determined and requested by 1WS.
in the event of any software failure, IWS shall make a good faith effort to have an
appropriate software support person respond to the AGENCY within the time
frames described in the IWS Response Schedule (attached hereto as Exhibit B).
Such response will be to provide notification with an update on possible causes
and/or solutions.
In the event of the failure of any Critical Hardware Items(as defined below),IWS
shall make a good faith effort to cause an authorized representative of iWS to
arrive at the location where the System is installed no later than the time frames
described in the IWS Response Schedule(Exhibit B).
2.5.1 Critical Hardware Items: Critical hardware items ("Critical Hardware Items") are
hardware items purchased from 1WS, that are specifically associated with the
Server, the supplied interfaces, or the Capture Stations, and that arc required for
the AGENCY to perform its day-to-day duties associated with the capture and
storage of mug photo images. As a point of clarification, printers are not among
the Critical Hardware items.
2.5.2 Non-critical Items: Non-critical items ("Non-critical items") are hardware items
purchased from IWS that are not mentioned in Section 2.5.1. Non-critical items
shall be repaired during IWS's normal work hours. Printers are not among Non-
critical items and are only supported by 1WS during the initial 45 days after their
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installation. All critical hardware will be repaired next TWS Business day due to
shipping of critical items and vendor may be called to repair item next 1WS
business day if critical hardware.
2.5.3 Software Only Installations: If the System server(s) and/or Capture Station(s)
and/or Investigative Station(s) hardware, on which the IWS software resides,
has/have not been purchased directly from IWS, 1WS will not be obligated to
provide Remedial Maintenance via remote access software. If, however,
AGENCY has installed IWS approved remote access software, IWS, at its sole
discretion,may provide Remedial Maintenance via remote access software.
2.6 Extra Services. Extra services ("Extra Services") shall consist of any
maintenance services with respect to the System, other than Preventive
Maintenance and Remedial Maintenance, but including without limitation,
Excluded Services (as defined below). IWS shall be under no obligation to
perform any Extra Service but may undertake to make a good faith effort to
render such services to the extent that it is capable of doing so without
substantially interfering with its other obligations under this Agreement or its
obligations to other customers. Extra Services will be charged to the AGENCY
on a time and materials basis as determined by IWS and AGENCY will pay such
charges as invoiced by IWS. If so requested by AGENCY, IWS shall provide a
written estimate of the extra charges likely to be incurred as a result of the
performance of such Extra Services, to the extent such charges can be reasonably
ascertained in advance.
2.7 Excluded Services. For the purpose of this Agreement, "Excluded Services" are
those services that iWS is not obligated to perform for the Maintenance Fee, but
may perform for extra compensation as set forth in Section 2.6. Excluded
Services shall be defined as: (a) the replacement of any hardware as is required by
age, duty cycle, obsolescence as determined by the manufacturer (okay) or
excessive use; (b) the replacement of any hardware or the support of third-party
software where service or support for such hardware or such third-party software
is no longer provided by the original equipment manufacturer of such hardware or
the original vendor of such third-party software; (c) the update or upgrade of
third-party software, including operating system(s); (d) the replacement of
supplies or expendable items (e.g. ink rollers, ribbon cartridges, toner cartridges,
fusers, paper, .film, diskettes, tape cassettes, lamps, etc.); (e) any maintenance
services to be performed on any software, hardware or other item not furnished by
1WS to AGENCY or any other work external to the System by anyone other than
IWS; or(f) any maintenance services necessary or appropriate in order to correct
any System Failure, or potential failure, attributable in whole or in part to any of
the following factors, or any combination thereof
2.7.I Failure by AGENCY to provide or maintain a suitable installation environment as
the System site in accordance with the operations documentation, and any other
reasonable requirements thereafter communicated in writing by IWS to
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AGENCY, including without limitation, any electrical power, air conditioning, or
humidity control failure or changes to the environment of the System site,
2.7.2 Use of supplies or materials not approved by IWS, or by the equipment
manufacturer,
2.7.3 Use or attempted use of the System or any component thereof for any purpose
other than that for which it was acquired,
2.7.4 Alterations to the System hardware or software (including operating system(s),
operating system service packs, drives, or applications) other than alterations
installed by, provided by, or approved in writing by IWS,
2.7,5 System failure caused by alterations to the System performed by non-IWS
representatives using the NT server administrator password,
2.7.6 Connection of the System by mechanical or electrical means to any other
machine, equipment or device, other than those installed by or approved in
writing by IWS,
2.7.7 Any changes in the AGENCY network or in IP addresses that relate to or affect
the System, other than those approved in writing by IWS,
2.7.8 The removal, transportation or relocation of the System by any person other than
IWS's personnel,
2.7.9 Neglect or misuse of the System by AGENCY or any third party,
2.7.10 Any other intentional or negligent damage to the System by the AGENCY or
third party,
2.7.1.1 Any other failure by AGENCY to comply with its obligations under this
Agreement or the Purchase and License Agreement, or
2.7.12 Any damage caused by other than normal operating conditions or events,
including without limitation, accident, transportation, neglect, misuse, lightning,
failure or fluctuation of electrical power, temperature or humidity changes,
telephone equipment or line failure, failure of foreign interconnect equipment and
acts of God.
2.8 Replacement or Repair. In performing Preventive Maintenance and Remedial
Maintenance, IWS shall be entitled to exercise reasonable discretion in
determining whether to replace or repair any malfunctioning item; provided,
however,that any such replacement shall be a functional equivalent.
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2.9 Diagnostic Software. In order to facilitate rapid analysis of a System Failure
involving software, IWS will provide trained staff, at its company location,
capable of handling software failures in an expedient manner. In addition they
will have diagnostic software for the purpose of identifying the cause of System
Failures, temporarily patching around the problem if necessary or temporarily
disabling the use of the malfunctioning software module so that the System can be
returned to use for other activities with minimal degradation in operation.
2.10 Off-Site Maintenance: Any maintenance services required to be performed under
this Agreement which need not or cannot, in 1WS's reasonable judgment, be
performed effectively at or near the System site shall be performed at such other
location(s) as IWS may determine, at no extra cost to Customer.
2.11 Log Entries: AGENCY, after its request, shall be provided with 1WS records
regarding System failures, and any other malfunctions, problems, or defects in the
System, in accordance with a format to be provided by IWS.
2.12 Network Connections: Although IWS will provide some guidance and direction,
1WS is not responsible for resolving problems relating to networks.
2.13 Data Back-ups: It is the AGENCY's responsibility to keep adequate System data
back-ups. IWS is not responsible for loss of data.
2.14 Proprietary Information: AGENCY acknowledges that the database structure
contains !WS trade secrets and intellectual property rights, which are the property
of 1WS. AGENCY agrees that the database structure may not be copied,
modified or reproduced in whole or in part, for any purpose whatsoever. The code
is in an Escrow account ,subject to an Escrow Agreement, and will be supplied to
the AGENCY pursuant to the terms of the Escrow Agreement . The database
structure may not be reverse engineered, de-compiled, dissembled, or otherwise
reverse engineered in whole or in part.
3. CUSTOMER RESPONSIBILITIES
3.1 General: AGENCY agrees to provide IWS with the contact information for their
System. Administrator(s), and their backup(s), who generally will be available
during the AGENCY's normal Monday through Friday daytime business hours.
AGENCY acknowledges that it is important for the AGENCY's System
Administrator to take an active role in the management of the Crime Capture
System and that image quality and consistency are very important in general and
especially important with regard to any centralized repositories.
3.2 Periodic Routines: AGENCY agrees that it is the responsibility of the
AGENCY's System Administrator to perform the following tasks.
3.2.1 Periodically inspect images for quality.
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3.2.2 Use manufacturer approved consumable supplies.
3.2.3 Manage System data back-ups.
3.2.4 Maintain studio lighting with prescribed lamps.
3.2.5 Label stations with machine name and trouble reporting instructions.
3.2.6 Manage supporting network.
3.2.7 Manage users, groups, passwords, and access rights.
3.2.8 Train users as necessary.
3.2.9 Ensure problems are reported in a timely fashion to the iWS Help Desk.
3.2.10 Utilize most recent iWS provided software when required by iWS.
3.2.11 Provide reliable and continuous connectivity for remote entry.
3.2.12 Provide suitable environment for stations and especially for the servers.
3.2.13 Provide stable and adequate power.
3.2.14 Maintain effective communications with IWS.
4. MISCELLANEOUS TERMS
4,1 Confidential Information, Publicity: iWS will not publish or otherwise disclose
any information or data obtained from AGENCY in any manner where the
identity of any particular person or establishment can be identified, except with
the consent of the AGENCY in compliance with the Florida Public Records Act..
until such consent is obtained from AGENCY, iWS will keep such information
confidential using the same care and discretion used with similar information that
IWS designates as confidential.
Publicity giving reference to the sale, installation, and/or existence of the System,
whether in the form of a press release, verbal announcement or filing of
governmental form (as may be required by The Securities and Exchange
Commission or other governmental entity under public disclosure laws,
regulations or otherwise) may be given by IWS without the prior approval of
AGENCY.
4.2 Limitation of Liability: 1WS's maximum liability to the AGENCY arising for
any reason relating to 1WS's performance of the this Agreement, or any
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amendment thereto, shall be limited to the amount of fees paid to IWS for its
performance under this Agreement for the specific year that is related to the event
which gave rise to the liability.
4.3 Hold harmless: JWS will indemnify, defend and hold harmless the AGENCY, its
officers, agents, employees or representatives from all liability for any loss,
damage, or injury to persons or property arising from or related to the
performance of this Agreement, including without limitation all consequential
damages and attorney's fees, resulting from IWS's gross negligence or its
wrongful or reckless performance hereunder.
The Agency to the extent allowable by law, will indemnify, defend and hold
harmless IWS, its officers, agents, employees or representatives from all liability
for any loss, damage, or injury to persons or property arising from or related to
the performance of this Agreement, resulting from AGENCY's gross negligence
or its wrongful or reckless performance hereunder.
4.4 Independent Contractor: This Agreement is for the professional services of IWS
and its representatives and is non-assignable by 'WS without the prior written
consent of the AGENCY. In performing these professional services, IWS is an
independent Contractor and is not acting as an agent or employee of the
AGENCY.
4.5 Termination: Prior to the expiration of this Agreement, this Agreement may be
terminated for the convenience of both parties by mutual consent. Either party
may terminate this Agreement upon a breach by the other party which is not cured
in a timely manner as follows: In the event of any material breach of this
Agreement by either party, the aggrieved party must give written notice thereof,
including a reasonably detailed statement of the nature of such breach, to the
breaching party. The breaching party has thirty (30) days to cure such breach. In
the case of a breach that cannot reasonably be cured within 30 days, the breaching
party will provide a written estimate of the time needed to cure such breach, will
commence to cure such breach within thirty (30) days of notice from the
aggrieved party, and will diligently continue to cure such breach to completion. If
the breaching party fails to cure, to commence cure, or diligently prosecute such
cure to completion, the aggrieved party shall be entitled to suspend its
performance under this Agreement for as long as the breach remains uncorrected,
and avail itself the remedies provided by this Agreement. Failure of AGENCY to
pay, when due, all fees payable, including annual or Extra Services fees, will be
cause for IWS to give written notice within 30 days to suspend the performance
of any of IWS's duties as described herein.
4.6 Disputes; Binding Mediation
(a) Disputes: In the event that any dispute or controversy arises between IWS and
AGENCY, IWS and AGENCY agree to first attempt to resolve the matter
through discussions directly between themselves.
(b) Binding Mediation: In the event IWS and AGENCY arc unable to resolve
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any matter through discussions, they agree to resolve the matter through
binding mediation. IWS and AGENCY will agree upon the location and
rules for the mediation.
4.7 Notices: All notices required under this agreement shall be made in writing and
addressed or delivered as follows:
TO AGENCY-
TO IWS-
IMAGEWARE SYSTEMS, INC.
JEFF HOTZE, CONTROLLER
10883 THORNMINT RD
SAN DIEGO, CA 92127
Either party may,by written notice to the other, change its own mailing address.
Any notice or other written communication, if delivered personally to such party
or if delivered by registered U.S. Mail or by prepaid overnight courier, shall be
deemed to have been received on the day of its delivery, and if delivered by any
other means, shall be deemed to have been received upon the receiving party's
acknowledgement of such receipt.
4.8 Governing Law and Venue: The validity of this Agreement and any of its terms or
provisions, as well as the rights and duties of the parties under this Agreement,
will be construed pursuant to and in accordance with the laws of the State of
Florida. Venue shall be proper in the state and federal courts in Orange County,
Florida.
4.9 Scverability of Agreement: If any term of this Agreement is held by a court of
competent jurisdiction to be void or unenforceable, the remainder of the terms of
the Agreement will remain in full force and effect and will not be affected.
4.10 Cumulative Remedies: The exercise of or failure to exercise legal rights and
remedies by either party in the event of any default or breach hereunder will not
constitute a waiver or forfeiture of any other rights and remedies, and will be
without prejudice to the enforcement of any right or remedy available by law or
authorized by this Agreement.
4.11 Compliance with Laws: Each party to this Agreement will comply with all
applicable state of Florida and Federal laws.
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4.12 Non Discrimination: IWS will comply with all applicable federal, state and local
laws, rules and regulations in regard to non-discrimination in employment
because of race, color, ancestry, national origin, religion, sex, marital status, age,
medical condition, disability or other prohibited basis.
4.13 Entire Agreement, Modification: This Agreement, including the exhibit(s),
constitutes the entire agreement between the parties and supersedes all previous
agreements or representation, oral or written, relating to this Agreement. This
Agreement may only be modified or amended by a written modification signed by
each party. Both parties acknowledge they have read this Agreement, understand
its terms and conditions, and agree to be bound by it.
4.14 Public Entity Crimes Act — TWS acknowledges the following; " A person or
affiliate who has been placed on the convicted vendor list following a conviction
for a public entity crime may not submit a bid on a contract to provide any goods
or services to a public entity, may not submit a bid on a contract with a public
entity for the construction or repair of a public building or public work, may not
submit bids on leases of real property to a public entity, may not be awarded or
perform work as a contractor, supplier, subcontractor, or consultant under a
contract with any public entity, and may not transact business with any public
entity in excess of the threshold amount provided in 2.287.017, Florida Statutes
for CATEGORY TWO for a period of 36 months from the date of being placed
on the convicted vendor list.
Agreed to: Agreed to:
IMAGEWARE SYSTEMS,INC. CITY OF OCOCEE
By: By:
Name: Name:
Title: Title:
Date: Date:
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EXHIBIT A
QUOTE WITH
SCHEDULE OF SUPPORTED ITEMS & MAINTENANCE FEES
See attached schedule on back page of contract.
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EXHIBIT 6
IWS RESPONSE SCHEDULE
Software—sixty(60) minute call back, all updates provided free of charge. Ticr II on
eight (8) hour response.
Hardware — next IWS business day on all Critical Hardware Items.
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