HomeMy WebLinkAboutVII (D) Report on Water/Wastewater Late Fees Agenda 3-18-2003
Mayor tic
,ce Center of Good Lip,. Gommivs Item VII D
ioners
S. Scott Vandergrift ,� - Danny Howell,District 1
•pC OEE Scott.\ nn District 2
Yf City anaacr Rusty Johnson, District 3
Jim Gleason 71 0T. Nancy J_Parker District 4
STAFF REPORT
TO: The Honorable Mayor and City Commissioners
FROM: Cathy Sills, Customer Service Supervisor L
Wanda Horton, Finance Director-- /
David Wheeler, Public Works Director ,:l(y N✓
DATE: March 10, 2003
RE: Water/Wastewater Fee Statistics
Staff was requested by the City Commission to report on the impact of the increase in the late fee
adopted by the commission in August 2002. The late fee was increased from $5.00 to $25.00
and first impacted the customers' accounts in October 2002.
The number of accounts assessed late fees for the period October 2002 through February 2003
decreased by 48% (from 1152 to 601). This represents a decrease of customers billed that were
charged late fees from 12% to 6%.
The number of accounts cut off for non-payment/insufficient payment decreased from 84 to 73
during this same time period. This represents a 1390 decrease.
Staff compared fifteen utilities in the four county area. The customer base (# of customers)
ranged from 4,100 to over 120,000. The results of those surveyed are summarized below and
detailed on the attached pages.
Late Fee:
I. At least 50% of the utilities sent late notices.
1 At least 87% of the utilities charged a late fee.
l Two of the utilities charge a minimum rate or a percentage of the balance
(whichever is higher).
1 Three of the utilities charge a flat rate late fee.
1 Two of the three charge a flat rate higher than $5.00.
•
The City of Ocoee • 150 N Lakeshore Drive •Ocoee, Florida 34761
phone: (407)905-3100• fax: (407)656-8504 •icicw.ci.ocoee.11 us
Eight of the utilities charge a percentage of the balance.
1 Six of the eight charge 10% of the balance.
Cut Off:
1 At least 60% of the population cuts off service for non-payment within the first month.
At least 34% of the population cuts off service for non-payment after two months.
(Ocoee included)
Action Requested
Staff recommends the Commission select a date for a workshop to discuss the information
regarding the late fee and turn off practices.
City of Ocoee
Water/Wastewater Statistics
March 2003
2001/2002 2002/2003 2002/2003
Customers' Assessed
MLate Fees % Change Billed Late Fee
March r1 LateFee; I
March 1173 942 -19.69% 9386__. : 10.00%
April 1034 1561 50.97% .-. 9382 - 16.60%
May 1095 1067 2.56% 9393 11.35%
June 892 I 900 090% 1 9417 955%
-- _ _-
July 1065 1028 1 -3.47% I 9434 10.89%
_ August _ 1136 929 _ 18.22% 9483 _ 9.79
September 965 823 - -14.72%--- 9497 8.66%
October 1105 1152 4.25% I_ 9568 12.04% .
November 1080 786 27.22% i 9592 8.19%
December 1209 930 -23.08% 9631 9.55%
January 1439 599 -58.37% 9602 6.24%
February 934_ 601 -35.65% 9623 6.25%
From March 2001-Feb 2003 1173 601 - -48.76%
From Oct 2002-Feb 2003 1152 601 -47.83%
2001/2002 2002/2003 2002/2003
Customers Assessed
Month/Year Cut Offs Cut Offs %Change Billed Late Fee
March 178 104 41.57% 9386 1.10%
April 176 71 -59.66% 9382 - 0.76%
May 79 109 37.97% 9393 _ 1.16%
June
_ - 124 138 11.29% 9417 1.46% '
July 98 113 15.31% 9434 1.19%
August 114 110 'r -3.51% __. 9483 1.15% _.
September 123 108 -1220%. _ 9497 1.13%
October 161 ;i::. 47.83% 9568 0.87% #
November 101 72 28.71% _-9592 -- 0.75%
December 144 130 -9.72% 9631 _- 1.30% _.
-- - January -- 110 96 ' 12.73% 9602 0.99%0
February - 124 73 -41.13% 9623 0.75%
From March 2001-Feb 2003 178 73 -58.99% I
From Oct 2002-Feb 2003 ±rt.. 73 -13.10%
following Ordinance
# Implemented $25.00 late fee _ _ -- -
City of Ocoee
Walenwastewater Statistics
March 2003
k OF DAYS
FROM DUE
SEND l DATE FOR SERVICE %ot Cut Off
CUSTOMER LATE SERVICE RESTORATION: #CUT OFFS vs Cust
UTILITY BASE NOTICES LATE FEE CUTOFF FEE FEBRUARY Base
Altamonte Springs 21,497 1 Yes [ 10% 35 days $25.00 _55 _ 0.256%
- - Yes, but - -
under
City of Apopka _. 15,000 1 review 10%of total ' 10 $10.00 100 _ 0.667%
•
3 days after $15.00 or 225.00
City of $5.00 or second due if 3rd in 12
Casselberry _ 16,000 _ I No 1.5% date_ months _. 294 1.838%
Due 10th Late
fee 15th Gut
off last Wed
City of Clermont _ 9,900 ' Yes $500 of month $10.00 60 0.606%
_ Some
Progress Energy NP 1 Accounts ' 1.50% 10 $20.00 or 5% n/a
5-7 Days alter
City of Lake Mary 4500 I Yes 10% late notice $25.00 20 0.444%
City of Longwood _5,752 l N_o $5.00 or 10% 21 530.00 70 1.217%
After 2 bills
City of Maitland 4100 I No 10% are unpaid $25.00 53 1 293%
City of Ocoee
Water/Waslewater Statistics
March 2003
#0/Days
From Due
Date for I
%ot Cut Ott
Send Late Service Cut Service #Of Cut offs, vs Gust
Utllty Customer Base Notices Late Fee off Restoration Fee February Base
two months
16 days it I
City of Oakland 610 No 10% i habitual 1 $25.00
Approx I
week after
SECOND
MISSED due
City Of Ocoee 9,664 No $25.00 date $50.00 73 0.755%
10 days after
Orange County 1.5%or next bill is
Utilities 128,893 No Balance sent i $37.50 0 0.000%
$35.00 before
2:00$45.00 after
OUC 120,746 1 No No late fee 18 2:00 3800 _ 3.14736
10 days from
C,y of Oveido 10,020 l Yes 10% late notice 522.03 68 0.679%
City of Winter
Garden 8,638 Yes $15.00 1 Week $1500 185 2.142°/
City of Winter
Park 9,701 l 2 No late fee ' 19 525.00 170 1.752%
City Of Ocoee
Bill Comparison
•
•
-- - _ Late Fee - -
15,000. Water
•
Water & Water Sewer Water& Water Sewer gallons and Water I Sewer
Sewer Only Only Sewer Only • Only Water& Sewer Only Only
Utility 5,000 5,000 5,000 15,000 15,000 ' 15,000 Sewer 30,000 30,000 30,000
Altamonte 27.97 10.09 17.88 88.86 34.43 54.43 8.89 149.31 72.50 76.81
City of
Apopka 31.57 10.70 20.87 68.20 34.10 34.10 6.82 85.59 i 51.49 34.10
City of
Casselber
ry 33.72 11.12 22.60 89.11 31.68 • 57.43 _ 5.00 186.08 74.59 111.48
City of
Clermont 31.35 11.53 19.82 60.33 24.81 35.52 5.00 92.51 55.42 37.09
City of
Lake Mary 28.90 8.75 20.15 56.05 22.25 33.80 5.61 85.30 51.50 _ 33.80
City of
Longwood 21.80 9.50 12.30 50.55 20.25 30.30 5.06 100.80 39.00 61.80
City of
Maitland 29.85 8.50 21.35 60.55 16.50 44.05 . 6.06 106.60 28.50 78.10
City of
Oakland 13.50 13.50 0.00 40.60 40.60 0.00 4.06 81.25 81.25 0.00
City of
Ocoee _ 33.60 11.54 22.06 51.42 17.81 33.61 25.00 60.82 27.21 33.61
Orange
County
Utilities 41.38 11.57 29.81 83.00 24.66 58.34 1.25 . 117.49 59.15 58.34
OUC 10.00 10.00 0.00 21.79 21.79 I 9 0.00 - 52.82 52.82 -
City of
Oviedo 35.48 11.33 24.15 62.38 25.08 37.30 6.24 95.38 : 58.08 37.30
City of
Winter
Garden 37.79 12.20 25.59 67.11 24.57 42.54 15.00 91.86 49.32 42.54
City of '
Winter
Park 34.67 10.20 24.47 73.91 24.94 _ 48.97 - 108.72 59.75 • 48.97
City of Ocoee
Water/Wastewater Statistics
March 2003
Does the Does the
base base
Residential include include
Water Base any Sewer Base any
Utility Rate usage Usage_Rate Utility Tax Rate usage Usage Rate
Altamonte Springs $2.72 No 0-3=.96 per 1000 8% $5.41 No 0-3= 1.77 per 1000
'4-7= 1.87 per 1000 _ - 4-7=3.58 per 1000.
] +=$235 per 1000 7-11 =3.73 per 1000
over 11,000 cap
City of Apopka $5.08 - No 0-6=.93 per 1000 10% $11.42 No _ 1.89 per 1000
-
7-15 1.15 per 1000 - - _ cap at 12,000
15+= 1.72 per 1000
City of
Casselberry $4.59 No 0-3= 9557 per 1000 _ 10% $7.60 No 0-7=$3.00 per 1000
- 4-9= 1.3280 per 1000 7+=36036 per 1000
- - 10-19=2.2292 per 1000 No Cap
20-29=26751 per 1000
30 += 3.3438 per 1000 -
City of Clermont $5 48 No 0-10=$1.10 per 1000 5% $11 97 No $1.57per 1000 _
11-20= 1.43 per 1000 Cap at 16,020
21-30 =220 per 1000
._.. 30+ =300 per 1000
City of Lake Mary $4.20 No 0-3=.75 per 1000 0 $6.50 No $2.73 per 1000
3-10= 1,15 per Cap at10,000
: . .. _
10-20= 1.55 per 1000 _
-.. _. . __20+=2.15 per 1000
City of Ocoee
Water/Wastewater Statistics
March 2003
City of Longwood $4.50 No 0-10=1.00 per 1000 0 53.30 No 0-15= 1.80 per 1000
-
_ 10-20= 1.15 per 1000 15-30=2.10 per 1000
20-30= 1.30 per 1000 Cap at 30,000.
-- -30-40= 145 per 1000
40+ =1.60 per 1000 _
City of Maitland $4.50 No _ .80 per 1000 0 $10.00 No 2.27 per 1000
No Cap_
City of Oakland $13.50 Yes 2.71 per 1000 10%
City of Ocoee $7.64 No 57 per 1000 10% $13.81 No 1.65 per 1000
Cap at 12,000
Orange County
Utilities $5.47 No 0-3= 89 per 1000 10% Si .96 No 3.17 per 1000
-_.
4-15 = 1.19 per 1000 Cap at 14,00.0
16-30=2.09 per 1000
30+=2.61 per 1000
•
•
OUC $4.55 No 0-3=.801 per 1000 10% NA
3-15= 1.071 per 1000
15-30= 1.881 per 1000
30+=2.348 per 1000 - -
City of Oviedo $5.30 No 3-10= 1.00 per 1000 10% $11.00 No _ 2.63 per 1000
- 10-15= 1.50 per 1000 -.._..,I Cap at 10.000_
• -
15-30=2.00 per 1000
30+=2.50 per 1000
City of Winter
Garden $6.04 _ No I 0-10= 1.01 per 1000 10% $8.64 No 3.39 per 1000
-10-15= 1.24 per 1000 - Cap at 10,000
_ - 15+= 1.50 per 1000
City of Winter Park $5.90 _ No 0-4=.61 per 1000 10% $6.97 _No 3.50 per 1000 _
4-8=.93 per 1000 Cap at 12,000
- - 8-12 = 1.31 per 1000 - -
12-20=1 79 per 1000 - -
20+=2.27 per 1000