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Home My WebLink AboutV (K) Approval and Authorization to Conduct a Citizen Survey through the International City/County Management Association (ICMA) and the National Reasearch Center, Inc. Agenda 5-6-2003 Item V R Niaynr center of Good Lq . Commissioners S.Scott Vandergrift .sk` '". - �� Danny Howell, District 1 (�(+ ('� yij'� Scott Anderson, District 2 City Manager 3 +"'�-/��..ii#y/ Rusty Johnson, District 3 Jim Gleason ( )" 7, 71"\ Nancy J. Parker, District STAFF REPORT TO: The Honorable Mayor and City Commissioners FROM: Janet Shira, Assistant to the City Manager DATE: April 24, 2003 RE: National Citizen Survey ISSUE Should the Mayor and City Commissioners vote to conduct a citizen survey through the international City/County Management Association (ICMA) and the National Research Center, Inc.? BACKGROUND/DISCUSSION At the April 15th City Commission meeting, the Commission discussed the National Citizen Survey and whether or not to conduct a survey of our residents. The ICMA has teamed up with the National Research Center. Inc. to create a citizen survey tool for local governments. The survey can he used as a tool for program planning, budgeting, goal setting, and benchmarking. Staff may use the results of the survey to work at improving service delivery while the Commission may use the results to set priorities. The survey can be administered on a regular basis (i.e., every other year) to measure progress and assess citizen opinions about basic services and life in the community. The survey itself has been developed as a basic template that can be used by all cities. The City customizes it by adding up to three questions that it feels are important to measure. The survey is mailed to 1,200 randomly selected households and has a margin of error of +/- 5 percentage points. 'Me cost of$7,500 includes a written report that provides the results, plus how those results relate to other cities across the country. Attached is a copy of the basic survey template. 1 have also attached some comments from Ocl W ingo, Assistant City Manager for the City of Palm Coast. They are currently conducting the survey for the second time. The last attachment is from Pete Winton. Assistant to the County Manager in Lee County. Mr. Winton has provided some comments on their experience with the survey. Under separate cover, I have also forwarded a sample survey report to you for your review. As always. please contact me if you require further information or if you have any questions prior to the Commission meeting. RECOMMENDATION Staff respectfully recommends that the City Commission approve the survey with the cost being covered by funds in the Legislative contingency account. There is currently a balance in that account of $34,646. Cc: Jim Gleason, City Manager Original Message From: Shira, Janet [mailto:janets@ci.ocoee.fl.us] Sent: Monday, April 21, 2003 9:32 AM To: Oel Wingo Subject: National Citizen Survey Oel, Hi, my name is Janet Shira and I work for the City of Ocoee. The City Commission is in the process of deciding whether to use the National Citizen Survey to survey our citizens. We have never done a formal survey. They have asked me to contact a few cities who have already participated and The NCS contact provided your name. Would you please let me know if Palm Coast was happy with its first survey experience. I understand you are in the process of conducting your second survey right now. Did the first survey provide you with useful information? Did you use it as part of a planning and/or budgeting tool? Any information you could provide would be appreciated. Thanks, Janet Shira Janet Shira, Assistant to the City Manager City of Ocoee 150 N. Lakeshore Drive Ocoee, FL 34761 (407) 905-3100, extension 9-1514 janets@ci.ocoee.fl.us Original Message---- From: Oel Wingo [mailto:OWingo@ci.palm-coast.fl.us] Sent: Tuesday, April 22, 2003 8:17 AM To: Shira, Janet Subject: RE: National Citizen Survey Janet: We have been very happy with the ICMA survey. We modified and added questions and utilized it the first year for both planning and budgeting. It is a cost savings over other options and provides us with detailed survey data we use for Performance Measurement. I hope this provides you with the information you require. Let me know if you have any additional questions. Oel Wingo, Ph.D. Assistant City Manager City of Palm Coast 264 Palm Coast Parkway, NE Palm Coast, Fl 32137 Phone: 386-447-4255 Fax: 386-447-4259 Original Message From: Pete Winton [mailto:WINTONPX@Ieegov.com] Sent: Wednesday, April 23, 2003 12:17 PM To: janets@ci.ocoee.fl.us Subject: National Citizen Survey Info. Request Dear Ms. Shira: Lee County Manager Don Stilwell asked that I respond to your request because I handled our county's involvement in the National Citizen Survey. The survey process was very user friendly, fairly cheap and easy to use. National Research Center basically provided turn-key service, including developing the survey instrument, statistically sampling, sending out postcards, mailings, follow-up mailings, collation of survey results and creation of final reports. You can view our survey results on our website at this link: http://www.lee-county.com/citizensurvey.httn I've also attached some press releases (1, 2) we did during and after the survey. We plan to do a citizen survey of some kind at least every five years. The survey was useful in several respects: 1. We had several open-ended questions with all responses collected and grouped and they provided some useful insights. 2. It verified in many respects information we knew on more of an anecdotal basis this just added that stats to back it up. 3. There were no major surprises, which indicated to us we have a fairly good pulse on the community's feelings. We have not used it much as a tool in budgeting, however it did verify some problem areas where we have done further analysis and determined more resources may be necessary. It also gives more of a communitywide picture than what you normally get sitting in a government building for much of the time and dealing only with a certain segment of the population. Let me know if you need any more information. Pete Winton Assistant to the County Manager Lee County Administration wi nto npx@ leegov.corn Phone: (239) 335-2777 FAX: (239) 335-2262 The xvz of ABC 2002 Citizen Survey a . I Please complete this questionnaire if sou are the adult (age 18 or older)in the household who most recently had a ' birthday. The adult's year of hirih does not smatter. Please circle the response that most closely represents your i opinion for each question. Your responses are anonymous and will 6c reported in group form only. 3 { I. Please circle the number that conics -loac,t to y h inn Or tor eachof the follow ing questions: ) cocellent yood lair pool 0095 know i I lee dos al ABC ao a plilLe to l I 2 3 4 5 I low Liteyouh neiehborhood as place to lice' I 2 3 -I 5 II ,, do Aiii rate ARC us a place p n. cl.ddn n" 2 l 4 5 I Him do \Cill I 441 AB( place to Arno ' 2 3 4 s Hoe do you ouu rate the overall quality oflifc rrr ABC' - - I 2 3 4 5 _. I'lease i-ate each iittitOw following character sties as they relate to ABC as a whole: 9 excellent good fill lour doll!!ktan‘ Scan of community I 2 3 4 5 Openness and acceptance of l he community toevaois people of diverse backgrounds I 2 3 4 5 Overall appearance of ABC I 2 3 4 5 Opportunities to attend cultural activities I 2 3 4 5 Shopping opportunities 1 2 3 4 5 Air quality 1 2 3 4 5 Recreational opportunities I 2 3 4 5 Job opportunities I 2 3 4 5 Access to affordable quality housing 1 2 3 4 5 Access to affordable quality child care I 2 3 4 5 Access to affordable quality health care I 2 3 4 5 Ease of car travel in Al3 ) I 2 3 4 5 Ease of bus travel in ABC I 2 3 4 5 Ease of rail/subway travel in ABC I 2 3 4 5 Ease of bicycle travel in ABC I 2 3 4 5 Ease ofwalking in ABC I 2 3 4 5 3. Please rate the speed of growth in the following categories in ABC over the past 2 years: much somewhat right somewhat much don't too slow too slow amount too fast too fast know Population growth I 2 3 4 5 6 Retail growth(stores. 0:staut nts etc ) I 2 3 4 5 6 Jobs growth I 2 3 4 5 6 4. lu what degree,if at all,are the following problems in ABC: not a minor moderate major don't p_mblem emblem problem problem kn w Crime 2 3 4 Drugs 2 3 4 Too much growth 2 3 4 Lack of growth 2 3 4 Graffiti 2 3 4 Noise 2 3 4 Run down buildings,weed lots,or junk vehicles 2 3 4 Taxes 2 3 4 Traffic congestion 2 3 4 Unsupervised youth 2 3 4 Homelessness 2 3 4 Weeds . . 2 3 4 The National Citizen SurveyTM 02001 National Research Center, Inc. Pag I of I 5. Please I AC lm.. Safe you feel from the following uccurr ing on .on in ,Alt(': v!,i what ualhas:iH som.ohaI .rrc Jane sale Wile n�o unsalc unso li: gale km Violent aims (e.g., pope, Assault, robbery) I 2 3 4 w�5 b� ps' auncs , y.,bwulaty,theli) I _ a o . ire _ 3 4 5 6 I o_ Please Tale loon safe . u leek ar t.h:u ..tit' ..h,u . owl( .lo IIISatt n missile ale V. �. I I i I I theday sl 3 4 5 o I n Hmii 11Cly[11..,010t5d ' t - 1 aAli( tun li such duo _the dot). _ 1 5 o eABC 3 dov. iecn area alter(lark I 2 3 4 5 e 4 n B( 4 A l during the 3day I _ 4 5 6 n ABCs p:oks after dark I _ 3 J S 0 E 7. During the past twelve months, were'Cu ur .i tc in ‘not househuW the victim of any crime? il ❑ no/eo to ger�non a91 ❑ yes/90 to question eS/ LJ 'Huh know N. If v , s was this crime(these crimes) reported to the police! ❑ no ❑ yes ❑ don't know 9. In the bast 12 mouth,about Row manv times, if ever, have vm or other household members participated in the following e activities in ABC? once of 3 to 12 13 to 26 more than ne Cr Hulce limes I mes 26 hones tUsed ABC public libraries or their services 2 3 4 5 Used ABC recreation centers 2 3 4 5 Participated in a recreation program ur activity 2 3 4 5 Visited a ABC park 2 3 4 5 Ridden a local bus within ABC 2 3 4 5 i Attended a meeting of local elected officials or other local public meet l ng 2 3 4 5 Watched a meeting of local elected officials or other local public meeting on cable television 2 3 4 5 Recycled used papa,caas or bottles from your home a _ 3 4 5 Volunteered your time to some group/activity in ABC 2 3 4 5 f Read XYZ of ABC Newsleltet 4 5 t Used the Internet for anything 2 3 4 5 - Used the Internet to conduct business with ABC c 3 4 5 Purchased an item over the Interne( 2 3 4 5 • t 11 The National Citizen Survey'M CO 2001 National Research Center, Inc. Page 2 of 2 10. Ilow do you rate the quality of each of the following services in ABC? escvllenl p fair poor don't now Police services 2 3 4 P ire services 2 3 4 _ An ib nl anee/mnerew icv medical services 2 3 4 Crime prevention 2 3 4 Fire prevention and edllea 2 3 4 Traffic enforcement 2 3 4 - Garbage collection 2 3 4 Recycling_.. ... . __ __._.. .. .. .. . __.. 2 3 4 Yard waste pick-rip 2 3 4 5 Sweet repair 3 4 Sheet Waning 2 3 4 5 Sheet Lghtinp _ 3 4 5 .Snow removal 2 3 4 5 Sidewalk maintenance _ 3 4 5 Traffic signal timing 2 3 4 5 Amount of public parking 2 3 4 5 Bus/transit services Storm drainage 2 3 4 5 Drinking water 2 3 4 5 Sewer services 2 3 4 5 XYZ parks Recreation programs or classes 2 3 4 5 Range/variety of recreation programs and classes 2 3 4 5 Recreation centers/facilities 2 3 4 5 Accessibility of parks Accessibility of recreation centers/facilities 2 3 4 5 Appearance/maintenance of parks 2 3 4 -5 Appearance of recreation centers/facilities 2 3 4 5 Land use,planning and zoning 2 , 3 4 5 Code enforcement(weeds,abandoned buildings,etc) 2 3 4 5 Animal control Economic development 2 3 4 5 Health services 2 3 4 5 Services to senIors 2 3 4 5 Services to youth 2 3 4 S.l. Services to low-income people 2 3 4 5 Public library services 2 3 4 5 Variety of library materials 2 3 4 5 Public information services Municipal courts 2 3 4 5 Quality of education in public schools Cable television 2 3 4 5 11. Overall, how would you rate the quality of the services provided by... excellent Prod Lair poor dont know The XYZ of ABC/ "1 ?" z' The Federal Government' 1 2 3 4 5 The State Governmenta The National Citizen Survey/m C 2001 National Research Center,Inc. Page 3 of 3 • . 12- Have you had any in-person or phone contact with an employee of the XYZ of ABC within the last 12 months(including • police,receptionists, planners or any others)? U no Ley n,gnevrl.un 4P1J 0 yes fed 10 q«ea>mn i1131 13. What vs as your imps ssmn ofemplmves nl the XV/of.ABC in your most recent contact?(Rate each characteristic below.) excellent good fair pout don't know Knowledge I 2 3 4 5 1respnnsivemss I _ I 4 Qmnuy. I _ 4 5 overall impression I _ 3 4 5 14. I'Ic.ne Late Pic lullonine statements by circling the number that mast clearly represents you' opinion: strongly somewhat neither agree somewhat strongly don't agree agree nor disagree disagree disagree know I receive good value for the XYZ of ABC taxes l pay I 2 3 4 5 6 F. I all pleased with the overall direction that the X17.or ABC rs taking I 2 3 4 5 6 The XYZ of ABC government welcomes citizen involvement I 2 3 4 5 6 The XY/of Ali('eovcnonan listens to ciifoins I 2 3 4 5 6 IS. What impact, if any,do you think the economy will have on your family income in the next 6 months? Do you think the impact will be: U cery positive U somewhat positive ❑ neutral ❑ somewhat negative ❑ very negative 16. Please chuck the response that comes closest to your opinion for each of the following questions: a. Policy Question #1 Policy Question#1 Policy Question dl Policy Question#1 Policy Question #1 Policy Question#1 Police Question di Policy Question #1 Policy Question#1 Policy Question#1 Policy Question #I Policy Question#1 Policy Question#1 Policy Question #1 Policy Question#1 Policy Question#1 Policy Question #1 Policy Question 41 U scale point I U scale point 4 ❑ scale point 2 0 scale point 5 ❑ scale point 3 U scale point 6 I>. Policy Question#2 Policy Question#2 Policy Question#2 Policy Question 142 Policy Question#2 Policy Question#2 Policy Question#2 Policy Question #2 Policy Question#2 Policy Question#2 Policy Question#2 Policy Question#2 Policy Question 4/2 Policy Question#2 Policy Question 02 Policy Question#2 Policy Question #2 Policy Question#2 ❑ scale point l U scale point 4 ❑ scale point 2 ❑ scale point 5 ❑ scale point 3 ❑ scale point 6 c. Policy Question #3 Policy Question#3 Policy Question#3 Policy Question#3 Policy Question d3 Policy Question#3 Pulley Question#3 Policy Question#3 Policy Question#3 Policy Question#3 Policy Question#3 Policy Question#3 Policy Question d3 Policy Question #3 Policy Question#3 Policy Question#3 Policy Question#3 Policy Question#3 ❑ scale point I ❑ scale point 4 ❑ scale point 2 ❑ scale points ❑ scale point 3 0 scale point 6 d. OPTIONAL IS Worksheets for details and price of this option) Open-Ended Question Open-Ended Question Open-Ended Question Open-Ended Question Open-Ended Question Open-Ended Question Open-Ended Question Open-Ended Question Open-Ended Question Open-Ended Question Open-Ended Question Open-Ended Question j The National Citizen Survey'T C 2001 National Research Center,Inc. Page 4 of a ., ... . Our.last questions are about y"ou and your household Ag un all"af you esppo ses to his.urvet{fj .omp e el .: , and will be reported m group form only, Y.a.1;;ai a ^, 91n.,°I^ . ,,ac, si '"1. 17, Do you lice within the XYZ limits of the XY%of AB(I? 25. Does any member of your household have a physical ❑ no ❑ yes handicap or is anyone disabled? ❑ no ❑ yes IN. Are you currently employed? ❑ nu/go to question Ill 9/ ❑ yes(Go m yhmrtinn INSa] 26. What is the highest degree or level of school you have completed?(mark one box) ISa. What one method of transportation do you uvua//h' ❑ 12th Grade or less,no diploma use(for the longest distance of your commute)to LI high school diploma travel to work? ❑ some college,no degree L] Motor ized vehicle(eg-car,truck, tun- ❑ associate's degree(e.g. AA,AS) motorcycle etc_-) ❑ bachelor's degree(eg-BA.Ali,I3S) ❑ Bus, Rail,Subway,or other public ❑ graduate degree or professional degree transportation ❑ Walk 27. Ilow nnmh do you anticipate your household's total ❑ Work at home income before taxes will be for the current year? LI Other (Please include in your total income money from all sources for all persons living in your household.) 18b. If you checked the motorized vehicle(e.g.car, ❑ less than$24,999 truck,van,motorcycle,etc.)box in I8a,do other ❑ $25,000 to$49,999 people(adults or children)usually ride with you to ❑ $50,000 to$99,999 or from work? ❑ $100,000 or more ❑ no ❑ yes 28. Are you Spanish/Hispanic/Latino? 19. How many years have you lived in ABC? ❑ no ❑ yes ❑ less than 2 years U 11-20 years ❑ 2-5 years 0 more than 20 years 29. What is your race?(Mark one or more races to U 6-10 years indicate what race you consider yourself to he) Cl American Indian or Alaskan native 20. Which best describes the building you live in? ❑ Asian or Pacific islander ❑ one family house detached from any other houses ❑ Black,African American U house attached to one or more houses(e.g-a duplex ❑ White/Caucasian or townhome) ❑ Other ❑ building with two or more apartments or condominiums 30. In which category is your age? ❑ mobile home 0 18-24 years 0 55-64 years ❑ other 0 25-34 years ❑ 65-74 years ❑ 35-44 years 0 75 years or older 21. Is this house,apartment,or mobile home... ❑ 45-54 years ❑ rented lot cash or occupied without cash payment? ❑ owned by you or someone in this house with a 31. What is your gender? mortgage or free and clear? ❑ female ❑ male 22. Do any children 12 or under live in your household? 32. Are you registered to vole in your jurisdiction? ❑ no 0 yes ❑ no ❑ yes ❑ don't know 23. Do any teenagers aged between 13 and 17 live in your 33. Did you vote in the last election? household? ❑ no ❑ yes ❑ no ❑ yes LIdon't know 24. Are you or any other members of your household aged 34. Are you likely to vote in the next election? 65 or older? 0 no ❑ yes ❑ don't know ❑ no ❑ yes lti7l a'C7p, s�'YPsa+ry$,th3ciini'➢TF;'r rrna't tY> I u0-10bRI-R Ale bk.?1PaiiilfiX1 01,it11 -d1i I r?1!9:hi.9YYriilt Z,7:Z(1t.1. rr9 ,73 A1imlia c py:li )iy)_ The National Citizen SurveyTM 0 2001 National Research Center,Inc. Page 5 of 5