HomeMy WebLinkAboutItem 12 Approval of a Contract with MCCi to Upgrade the City’s Laserfiche Electronic Document Management System for Software, Installation, Training and One (1) Year of Technical Support Ocoee
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AGENDA ITEM COVER SHEET
Meeting Date: December 3, 2019
Item # Ic2
Reviewed By:
Contact Name: Jack A. Butler, Director Department Director:
Contact Number: 407-554-7063 City Manager: / /�
Subject: Authorize a contract with MCCi to upgrade the city's Laserfiche electronic document
management system at a total cost of $55,957.39 for software, installation, training, and the
first year of technical support using existing budgeted funds.
Background Summary:
The Adopted FY 2020 Budget for capital expenditures includes $60,000 to upgrade the city's
Laserfiche electronic document management system. The purpose of the upgrade is to enhance the
existing capabilities to include new features, such as the ability to create digital forms, greatly improve
staffs ability to retrieve information, establish a public portal for document requests, add workflow
management for document processing, and increase the permitted number of simultaneous users.
Laserfiche refers to this upgraded level of software using the term Rio Enterprise Platform'.
The cost of the new software enhancements is a net of $40,707.39 after considering the present
value of our existing Laserfiche software licenses. In addition, the upgrade proposal includes $15,250
for professional services related to installation assistance, staff training, and workflow configuration
for up to 15 document types. Together, the total proposed expenditure is $55,957.39, which is less
than the approved budget allocation. MCCi, a subsidiary of Municipal Code Corp. (Tallahassee, FL),
is the authorized Laserfiche dealer/consultant for local government clients in Florida.
Issue:
Should the proposed software license and service agreement costing $55,957.39 be accepted?
Recommendation:
Staff recommends that the proposed software license and service agreement be accepted by the
City Commission with the Mayor being authorized to execute any required agreements. The
proposed final agreement will be reviewed by the City Attorney, who may make recommendations
regarding revisions to the draft agreement. Staff additionally recommends: (1) the City Manager be
authorized to make minor changes to the terms and costs of the final agreement; (2) staff be able to
acquire such ancillary items as additional server data storage capacity needed to implement the
total solution; and (3) these actions be constrained by the limits of the project budget.
Attachment:
Price proposal from MCCi.
Financial Impact:
The Adopted FY 2020 Budget includes $60,000 for "Upgraded Laserfiche System" with the funds
allocated to Job A000005 and GL Account No. 317-516-00-6405. The total cost of the proposed
software license and consulting services acquisition is $55,957.39, which is less than the budgeted
amount. This total price is determined by the net present value of $77,026.56 for the city's existing
software license, which serves as a credit for the upgraded system; the $86,975.00 cost of the
Laserfiche Rio Enterprise Platform; $30,758.95 for the first year of technical and software licensing
for up to 99 simultaneous users; and $15,250.00 for professional services. The city should receive a
credit for the remaining portion of its current annual support contract ($19,854.45 for FY 2020), with
the amount dependent upon the date of transition. This credit will reduce the cost of the upgrade
and potentially provide additional budgeted funds for the acquisition of additional data storage
capacity and other hardware or software needed to implement the complete solution.
Type of Item: (please mark with an"x")
Public Hearing For Clerk's Dept Use:
Ordinance First Reading x Consent Agenda
Ordinance Second Reading Public Hearing
Resolution Regular Agenda
x Commission Approval
Discussion&Direction
Original Document/Contract Attached for Execution by City Clerk
X Original Document/Contract Held by Department for Execution
Reviewed by City Attorney N/A
Reviewed by Finance Dept. � (�{j� �,� N/A
Reviewed by ( ) N/A
Prepared For:
Ocoee, FL
Presented By:
Michael Niezgoda
ECM SOLUTION
Issued: October 25, 2019
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r6CCi
CORPORATE OFFICE MICHAEL NIEZGODA,JR.
Sales Department Account Manager
1958A Commonwealth Lane•Tallahassee,Florida 32303 (850)701-0725 ext. 1752
Phone(800)342-2633•Fax(850)564-7496 michaeln@mccinnovations.com
October 25, 2019
Mr.John Haas
City of Ocoee
150 North Lakeshore Drive
Ocoee, FL 34761
Dear Mr. Haas:
I enjoyed speaking with you regarding MCCi's Laserfiche software and services.While reviewing the enclosed
Professional Services Proposal, please keep in mind the following advantages of being a MCCi client:
Leading Provider- MCCi is the leading provider of Laserfiche in the world and a Laserfiche Platinum
Solution Provider.
Professionals-All MCCi's professional services team members acquire and maintain Laserfiche Gold
Certification. In addition,they have undergone a thorough background check and security awareness
training.
Public Sector Focus- MCCi was created by Municipal Code Corporation to focus on innovative technologies
for the public sector. MCCi provides Laserfiche software and services to entities including Cities,Counties,
State Agencies,Special Districts, School Districts, Law Enforcement,and more.
Specialization in Enterprise Solutions- MCCi Project Managers provide implementation and training
services to help deploy your Laserfiche solution across the Enterprise.We work with you on your initial
project plan, knowing that one-day Laserfiche will be used across the entire organization.This methodology
helps you meet this goal within your desired time frame,whether it be an immediate objective or part of a
multi-year plan.
Superior Support- MCCi utilizes a multi-layered support team geared towards offering each client multiple
contacts to enhance the usage of every product implemented.We offer support through our help desk,
email,and toll-free number,and we also have an online support center that gives end users access to
training manuals,"how to"checklists,training videos,a knowledge base,and software updates.
Robust Resources-Whether it is integration, scanning and indexing services,an electronic forms solution,
etc., MCCi has additional solutions that are complementary to Laserfiche,while allowing you to work through
one vendor for best of breed solutions.
If you have any questions concerning our proposal or desire additional information, please do not hesitate to
contact me.We appreciate your interest and hope that we will have the pleasure of working with you.
Sincerely,
Michael Niezgoda,Jr.
Account Manager
TABLE OF CONTENTS
About MCCi 6
Why Our Clients Love Us? 6
Our Culture 6
Our Team 6
Proposed Solution 8
Laserfiche Rio 9
Pricing Section 10
Payment&Billing Terms 12
Optional Pricing 13
Project-Based Services 13
MCCi Professional Services 13
Laserfiche Filing Workflow Configuration 13
Business Process Configuration Services 14
Laserfiche Forms Services 14
Laserfiche Connector Integration Configuration &Training 14
Ratchet-X Configuration Services 15
Laserfiche-SharePoint Integration Assistance 15
Laserfiche Energov Integration Configuration &Training 16
Laserfiche NEOGOV Integration Implementation Services 17
CITIES DIGITAL DocuSign INTEGRATION CONFIGURATION SERVICES 17
Docs on the Cloud Server Instances 17
MCCi Consulting Services 18
Business Process Requirements Gathering 18
Business Process Analysis 18
Gap Analysis 18
Laserfiche Consulting Services 19
Records Management Consulting 19
Enterprise System Review of Laserfiche 19
Training Services 20
Laserfiche Training Services 20
Records Management Module Training 20
Business Process Automation Training 20
Laserfiche Workflow Configuration Training 21
Laserfiche Forms Training 22
Professional Services&Annual Subscription Packages 23
Managed Services(MS) 24
Laserfiche Administration Services(LAS) 24
The Training Center for Laserfiche 25
Laserfiche Licensing Guide 26
Laserfiche Definitions 27
Integration Descriptions 32
MCCI Initial Installation Standards&Procedures 35
Recommended Hardware Requirements 36
Terms and Conditions 38
Signature Page 40
EXECUTIVE SUMMARY
What once was a simple document imaging solution has evolved into a complete Content Services platform to
serve the enterprise. In addition to native and core document/records management functionality, Content
Services platforms continue to mature and address increasingly complex business processes and problems.
Where to start. MCCi leverages and recommends the Digital Transformation Model; an industry accepted five-
phased approach to transform your office into a digital workplace.This model provides a structured framework
for content services, process automation,analytics,and more. Often,technology is implemented in one
department,and the interest of other departments quickly grows.The Digital Transformation Model provides
guidance whether you are one department or looking to go enterprise-wide.
PHASE 1 PHASE 2 PHASE 3 PHASE 4 PHASE S
Digitize Organize Automate Streamline Transform
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Create an electronic Easily categorize Improve accountability Gain more visibility Drive innovation by
filing cabinet by your documents by digitizing your Into your operations leveraging predictive
converting your and manage them business processes and increase the analytics and insight to
documents from in a secure.central with easy-to-use efficiency of cross- transform processes.
paper to digital location. electronic forms, functional processes.
Selecting a solution. In 1999,we searched for a solution with company stability,growth,and service
commitment to the clients. In our search for the best overall Content Services platform, Laserfiche made the
decision easy as they are focused on the development of a solution that meets the demands of clients while
being economical, scalable and usable.
Laserfiche is a unified solution that manages all documents and records, regardless of location or media type.
Since 1987, Laserfiche has been a trusted solution of more than 35,000 organizations worldwide.As a privately-
held company, Laserfiche is a platform for automating business processes from start to finish with the flexibility
to integrate with your existing solutions.We strive to protect your current investments and create seamless
integrations for the organization to maximize efficiencies and return on investment.
Laserfiche is unique in the market in that every product created is done so from the ground up with an internal
development team.This makes all solutions seamless and integrated, unlike other companies that tend to
purchase other products and merge them into their platform resulting in cumbersome solutions that are not
user-friendly.
Selecting the right service provider is equally important.The solution can be the best fit for your
organization, but if you select the wrong service provider,you will be faced with unexpected challenges that
result in a delayed or failed project.Your provider should be the best in the industry with in-depth expertise,
resources and a steadfast commitment to client success. Gartner, Inc. cites this as the most important decision
when embarking on a transformation project. Expertise does not come overnight; it comes with time, projects,
and learning best practices over a wide range of clients. Part of evaluating the provider's stability should include
how long the provider has been in business,their reputation in the industry,their knowledge about your
business model,and the strength and size of their team members in support and client relations.
A trusted partner is more than just another set of hands; it is a fresh set of eyes, ideas,and innovation they bring
to the table. Partnering involves trust and commitment from both parties to achieve successful project
implementation.
MCCi I Page 5 of 40
ABOUT MCCI
Our story goes back to the 1950s. MCCi originated from Municode,who manages the code,ordinances,and
websites of more than 4,500 municipalities. In 2003,the company's growth led to MCCi becoming a separate
company and expanding its services to all types of government agencies, as well as commercial businesses.
Fast forward and look at us now! MCCi is committed to leading the industry, staying abreast of technology,and
focusing on the needs of our clients so that everyone-our clients and our employees-flourish. MCCi has
grown to more than 85 employees nationwide.
We pride ourselves in the fact that many of our clients'successes are widely recognized as Laserfiche Run
Smarter winners, industry-specific award winners,and frequently published as leaders in their fields. Most
recently, Inc. Magazine recognized MCCi as an Inc.5000 fastest-growing private company in the United States.
Additional noteworthy recognition includes Best Companies to Work, Microsoft Gold Certified Partner, and the
only Laserfiche Platinum Certified Solution Provider,to name a few.
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WHY OUR CLIENTS LOVE US?
It is no secret.The answer is in the numbers. MCCi serves more than 1,100 clients nationwide in 46 states.
We are focused on providing top-notch service to fit the needs of our clients in the best way.We are more than
their service provider;we are their partner. Our culture is to put the client's needs first.
OUR CULTURE
We are fanatical about client success.Success starts with •
our eagerness to understand our client's goals.
We are a partner, not just a vendor.We demand -
every member of our team understands and practices 4 ++
the foundation of a long-term relationship: v ,
communication,caring, and commitment.
We innovate and evolve.Our growth initiatives are
based on what our clients need and where they are headed.
We understand that we must continuously evolve and improve to support our clients.
We are unreasonably picky about our teammates.We believe the execution of team goals requires
excellence at every level. Each team member must enjoy hard work and excel at doing their part.We expect and
empower our team to grow, professionally and personally.
OUR TEAM
MCCi is a leading Laserfiche provider,focusing on customer service in every aspect of your project.As a client,
you will receive access to our highly trained staff and support services,such as:
MCCi I Page 6 of 40
•
PROFESSIONAL SERVICES
Our Project Services team is made up of Laserfiche Gold Certified, highly-trained professionals in the areas of
implementation,workflow processes, integrations,and more to help you implement a well-thought-out
enterprise system based on your organization's needs and business processes.
TRAINING SERVICES
Before,during,and after your project,we focus on ensuring the users are trained on the software and stay up-
to-date on the features available. In addition to our online Training Center for Laserfiche resources, remote and
onsite training options are available.
TECHNICAL SUPPORT
Once your project is complete,you will have access to our technical support team for troubleshooting and for
support your Laserfiche solution. Our team can be easily reached by email, phone, or our online support center.
The Laserfiche Software Assurance Plan (LSAP) helps preserve and extend the benefits of your original
solution investment by providing you access to the assistance needed to ensure that you maximize system
uptime.When you subscribe to an LSAP,you receive the following benefits:
• First-tier support from MCCi to resolve Laserfiche software errors
• 100%upgrade credit for your existing software(in the event of a platform upgrade)
• 24-hour FTP and Laserfiche support website for downloading free Laserfiche software updates
• Technical bulletins, newsletters, and educational webinars
CLIENT RELATIONS
You will have a dedicated team of an account executive and account manager that you can directly contact.We
believe in a proactive support methodology,which begins with client education, excellent service, and
communication.
• Identify any needs that could easily be addressed by the current system
• Available as a resource for questions and answers, best practices, how other clients are using the system
with the use of documented case studies, support center,etc.
• Available for continued education for existing and new users within the organization with webinars,
seminars,workshops, user groups,and more
• Dedicated sales support team for pricing inquiries and budgetary information
• Annual support renewal notifications to ensure your renewal process is timely and accurate
MCCi I Page 7 of 40
PROPOSED SOLUTION
MARKET LEADER
Since 1987, Laserfiche ECM has been trusted by more than 35,000 organizations worldwide. Over 5 million users
use Laserfiche on a day to day basis. Laserfiche is unique in the market in that every product created is done so
from the ground up with internal development staff.This makes all solutions seamless and integrated unlike
other companies that tend to purchase other products and merge them to their platform resulting in
cumbersome solutions that are not user friendly.
MCCi is proposing the enclosed Laserfiche software and MCCi's Professional Services for your organization.With
capabilities ranging from electronic records management to document routing,electronic forms,and
integrations, Laserfiche ECM is a powerful solution that enables the entire enterprise. Please keep in mind some
of the features of Laserfiche:
USER FRIENDLY
Laserfiche is very easy to learn, navigate,and use.With a folder structure similar to Windows Explorer, Laserfiche
will seem familiar to your staff,giving them the confidence to begin scanning and retrieving documents almost
immediately after installation.
COMPREHENSIVE SECURITY
Laserfiche Comprehensive Security allows you to control and administer the security of your documents.You
determine what functions, such as scanning and printing, each staff member may use.
INTELLIGENT SEARCH
The Laserfiche Search Engine is a powerful tool to help users find the documents they need during their day-to-
day processes, including full-text search, index search,and document and folder name.The Laserfiche full-text
search unlocks the contents of your documents; if you need to find a word or phrase within a document,
Laserfiche retrieves it immediately.An easy Google-style toolbar is available for searching as well.
INTEGRATION
Laserfiche is the central repository for records in your organization and allows you to integrate other main line-
of-business solutions easily.Whether you are looking for a way to integrate with a departmental solution, ERP
solution, Microsoft Office application or SharePoint, etc., Laserfiche has options available to reduce duplicate
data entry and provides seamless access to your records.
E-FORMS&BUSINESS PROCESS AUTOMATION
Laserfiche allows users to capture information while automating and transforming business processes. Users
are finding efficiencies by reducing the time processes take and giving users access to information
instantaneously through the implementation of Laserfiche Forms and Laserfiche Workflow, resulting in cost
savings for the organization.
MOBILITY&WEB TOOLS
Mobile devices are now used in organizations for day-to-day operations. Laserfiche has options available to
ensure you can access Laserfiche from these devices and perform related actions quickly on the go.There are
also options to give your outside citizens/customers access to records through the web to promote transparency
and decrease records requests.
MCCi I Page 8 of40
LASERFICHE RIO
MCCi is recommending the Rio Enterprise platform for your organization. Laserfiche Rio seamlessly combines
traditional enterprise content management(ECM)functionality with powerful business process management,
auditing tools,and security.This platform is designed for clients like you,who innovate and evolve with
changing technologies,digitally transforming their organization and expanding business processes across the
enterprise.
By providing unlimited document repositories and servers, Laserfiche Rio supports development,testing,staging
and production, putting you in complete control of your business processes and system design.With capabilities
ranging from records management to document routing, electronic forms, and digital signatures, Laserfiche Rio
provides an easy-to-use,cost effective platform for automating day-to-day business processes.
11
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MCCi I Page 9 of 40
PRICING
KCC j Upgrade
to Rio
Product Description: Qty. Cost Total
EXISTING LASERFICHE SOFTWARE SYSTEM CONFIGURATION
▪ Laserfiche United Server for MS SQL -1 $6,720.00 ($6,720.00)
[J1 Laserfiche United Server for MS SQL Additional Repository -1 $3,495.00 ($3,495.00)
• Laserfiche Records Management Module -1 $6,000.00 ($6,000.00)
▪ Laserfiche Full User -28 $523.33 ($14,653.24)
Laserfiche Retrieval User -45 $208.33 ($9,374.85)
Laserfiche Snapshot Plug-in -28 $95.00 ($2,660.00)
• Laserfiche Email Plug-in -38 $76.67 ($2,913.46)
Laserfiche Plus Plug-in *Per Station -1 $3,825.00 ($3,825.00)
▪ Laserfiche ScanConnect 10-Pack -4 $915.00 ($3,660.00)
Q Laserfiche WebLink -1 $7,991.67 ($7,991.67)
• Laserfiche WebLink Additional Repository -1 $1,250.00 ($1,250.00)
▪ Laserfiche Import Agent -1 $1,491.67 ($1,491.67)
• Laserfiche Advanced Audit Trail Module -1 $7,991.67 ($7,991.67)
▪ Laserfiche SDK -1 $2,500.00 ($2,500.00)
▪ Integration Express-GIS First Layer -1 $2,500.00 ($2,500.00)
Existing Software Credit Total ($77,026.56)
ECM SOFTWARE LICENSING FOR RIO
• Laserfiche Rio Records Management Edition Full Users(50-99 Users) 50 $916.30 $45,815.00
El OCR Scheduler for Laserfiche-Requires one dedicated Laserfiche User 1 $1,500.00 $1,500.00
License
Laserfiche Rio Forms Professional (50-99 Users) 50 $83.30 $4,165.00
▪ Laserfiche Rio Forms Portal 1 $7,995.00 $7,995.00
[✓� Laserfiche Rio Pilot Public Portal 1 $25,000.00 $25,000.00
Includes Weblink software and 25 Weblink-only retrieval connections.
▪ Laserfiche Rio SDK 1 $2,500.00 $2,500.00
Document Management Software and Licenses Total $86,975.00
ANNUAL SOFTWARE SUPPORT/SUBSCRIPTION-BASIC LSAP
• Laserfiche Rio Records Management Edition Full Users(50-99 Users) 50 $192.89 $9,644.25
0 OCR Scheduler for Laserfiche-Requires one dedicated Laserfiche User 1 $346.50 $346.50
License
▪ Laserfiche Rio Pilot Public Portal 1 $5,250.00 $5,250.00
Includes Weblink software and 25 Weblink-only retrieval connections.
MCCi Page 10 of 40
0 Laserfiche Rio Forms Professional (50-99 Users) 50 $17.54 $876.75
Laserfiche Rio Forms Portal 1 $1,678.95 $1,678.95
Q Laserfiche SDK 1 $787.50 $787.50
▪ Laserfiche Administration Services, Level 1 1 $4,455.00 $4,455.00
Laserfiche Administration Services needs are estimated based on the current
software components provided herein:up to 30 hours.
• Training Center 50-99 Users 1 $3,920.00 $3,920.00
▪ MCCi SLA 50-100 Laserfiche Users 1 $3,800.00 $3,800.00
Receive front of the que support and up to 10%off future professional service
engagements—full SLA document available upon request
Annual Support Total $30,758.95
For budgetary purposes, the Client should include$30,758.95 in annual
budget for renewal of the items quoted above. Please note that if you
subscribe to MCCi's SLA or Training Center,additional user licenses may
increase the cost of these items at the time of your next annual renewal.
MCCi PROFESSIONAL SERVICES
• Laserfiche Filing Workflow Configuration *Up to 15 Document Types 1 $4,100.00 $4,100.00
• Records Management Module Training, per day 2 $2,500.00 $5,000.00
*Travel expenses included.
•1 Day Records Management Training
•1 Day of End User Training
▪ MCCi Professional Services *Includes up to 30 remote hours 1 $6,150.00 $6,150.00
•Project planning and requirements gathering
•Install and configuration of Laserfiche Rio application server and repository
•Activation and security configuration of Laserfiche User Licenses
•Install and configuration of Laserfiche Forms and Forms Portal
•Install and configuration of Public Portal
•Does not include Records Management training
•Does not include Forms and Workflow training
Professional Services Total $15,250.00
Total Project Cost $55,957.39
All Quotes Expire in 30 Days
MCCi I Page 11 of 40
PAYMENT & BILLING TERMS
MCCi will invoice one hundred percent(100%)of the software and support upon delivery of software.If services are included,
the balance of the total project will be invoiced upon completion of the proposed professional services,which may be broken
up based on the completion date of specific services.Sales tax will be included where applicable. Payment will be due upon
receipt of an invoice.
Laserfiche software and help files are provided electronically. Hard copy manuals or software are available upon request,for
a$50 additional charge.
Note:MCCi will prorate the support of this additional software to be congruent with your current Laserfiche system's annual support
(LSAP)dates, the purpose of which is to align all software with one support date so maintenance of your account is simple.MCCi will
bill for the actual amount of support,which may be higher or lower than quoted. To ensure you are budgeting correctly for future
renewals,please add the amount listed in the budgetary note above to your current budgeted renewal amount.
MCCi I Page 12 of 40
MCCI PROJECT-BASED SERVICES
To determine which services are included with your project,please refer to the Pricing Section.
MCCI PROFESSIONAL SERVICES
MCCi's Laserfiche certified Team Member administer these services and concentrate on defining business
requirements and the deliverables that follow.The MCCi Team Member will work with the Client's point of contact
to put together a general timeline with roles and responsibilities that clearly defines the scope of the Professional
services,ensuring the Client is prepared for the final project implementation.The total number of service hours is
limited to the total fee quoted, divided by MCCi's current Professional Services rate.
CLIENT CONSULTATION
The assigned MCCi Project Manager will perform a consultation including a review of current document
organization and retrieval practices to determine desired indexing methods,security rules,and other basic
system set up needs. Once this information has been gathered and provided to the MCCi Project Manager,the
basic folder structure, document naming conventions,and template set-up will be configured prior to onsite
training.
REMOTE INSTALLATION AND CONFIGURATION
Software installation and configuration may occur remotely as part of the Professional Services to ensure the
onsite time purchased is focused on the direct objectives. Please refer to the Pricing Section to determine if the
onsite time will include installation and configuration.
REMOTE TRAINING
Professional Services may be utilized for training administrators or users remotely if onsite training is not
included. Please refer to the Pricing Section to determine if training was quoted.
LASERFICHE FILING WORKFLOW CONFIGURATION
MCCi's Laserfiche Filing Workflow Configuration Services are designed to be highly collaborative.The goal is to
provide a customized process that allows your organization to archive specified records in a proper format and
location that is consistent with your organization's standards.To execute, MCCi's team of expert Project
Managers and System Engineers will work with the Client's Project Manager to build a Business Process in the
Client's Laserfiche environment.
MCCI DELIVERABLES
• Configure a Laserfiche Workflow including(Up To 15 Documents)for archival
• Includes renaming of documents
• Routing to appropriate folder structure
• Consultation with a MCCi Project Manager
CLIENT DELIVERABLES
• Provide MCCi with a mapped out narrative and flowchart of the specified business process
• Thoroughly define each resource and activity in the business process, including any exceptions
• Respond in a timely fashion to questions posed by MCCi's Business Process Configuration team
• Appointment of Client Project Manager
• Availability of IT resources as needed and end users for interviews and Business Process testing
• Required Laserfiche software licensing
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BUSINESS PROCESS CONFIGURATION SERVICES
Business Process Configuration Services are designed as an option for organizations that require advanced
system configuration but may lack the time or expertise necessary to configure Workflow, Quick Fields,or any of
Laserfiche's other advanced modules. MCCi's team of expert Project Managers and System Engineers will work in
concert with the Client's Project Manager to build a Business Process in the Client's Laserfiche environment.
CLIENT DELIVERABLES
• Provide MCCi with a mapped out narrative and flowchart of the specified business process
• Thoroughly define each resource and activity in the business process, including any exceptions
• Respond in a timely fashion to questions posed by the Business Process Configuration team
• Appointment of Client Project Manager
• Availability of IT resources as needed
• Availability of end users for interviews and Business Process testing
• Required Laserfiche software licensing
MCCI DELIVERABLES
• Install and configure Laserfiche modules that are relevant to the implementation
• Consultation with a Laserfiche Project Manager
• Business Process Configuration Managed Services post implementation
• The scope of Managed Services will be limited to supporting the process(es)implemented through this contract.
• Roll-out Assistance is an optional service if included in the scope of services.
• The scope of Managed Services will be limited to supporting the process(es)implemented through this contract.
Note:This service will be billed separately and is billed upon completion.
LASERFICHE FORMS SERVICES
MCCi's Laserfiche Forms Services are designed to be highly collaborative.The goal is to provide a customized
package for your organization.Whether you need direct assistance implementing Laserfiche Forms, or hands-on
training to empower your organization to create and maintain electronic forms, or both, MCCi has options
available. Please see your Pricing Section for the specific Laserfiche Forms Services quoted.
Forms Configuration Services Per Form Level 1 Level 2 j Level 3
Forms Design Services Up to 15 Fields Up to 30 Fields Up to 50 Fields
Create/modify form from the Business Process
Library 10.1+
Form Field and Data Look-up Rules* Up 10 Rules Up to 20 Rules _ Up to 40 Rules
Process Modeler Configuration Up to 5 Steps Up to 10 Steps Up to 20 Steps
Workflow Configuration for Forms Process Modeler No Yes Yes
Integration,Filing Only
Custom Scripting QScript or CSS)* Call for Quote Call for Quote Call for Quote
• Users submitting through the Forms Portal are limited to forms submission. Users cannot participate in the
workflow/routing process within Laserfiche Forms Process Modeler or Laserfiche Workflow, unless they have a
Laserfiche Named User License.
• All Forms Configuration Services are conducted remotely due to multiple decision points throughout the
configuration,which may cause delays.
• Field Look-ups: Database Views and Queries must exist or be created by the Client prior to MCCi database lookup
configuration.
• Java Script and CSS Scripting(if needed)are not included, unless otherwise notated in the Pricing Section.
LASERFICHE CONNECTOR INTEGRATION CONFIGURATION &TRAINING
INCLUDES
• Configuration of integration for up to one application screen with 3 standard actions on one machine
• Standard Actions Included: Scan,Import,Search Client,Search Weblink,and/or Search Web Access, launching from
the desired application to Laserfiche
MCCi I Page 14 of 40
• Remote'Train the Trainer"training for up to half a business day to empower the Client to configure other
integrations
• All data used for configuration must be available from the Application Screens
• All services are conducted remotely, unless a MCCi representative is onsite for other implementation needs and
onsite time permits
CLIENT DELIVERABLES
• Application to be integrated with and user's machine must meet Laserfiche Connector requirements set forth in the
hardware requirements
• Testing-A test utility to ensure that the application screen is viable is available prior to purchase. Client is
responsible for ensuring compatibility of applications prior to purchase
• IT resources-Appointment of Laserfiche Connector Administrator
• Laserfiche metadata requirements
MCCI DELIVERABLES
• Install and integrate Laserfiche connector within current Laserfiche system environment pursuant to the
Laserfiche Connector requirements
• Assistance in configuring integration for one application screen with 3 standard action Connector Profiles on one
machine
• Define Laserfiche metadata structure to support the specified integration
• Define Laserfiche security to support the integration
• Professional Services
• Remote Laserfiche Connector Administrator Training
RATCHET-X CONFIGURATION SERVICES
INCLUDES
• Configuration of integration for one application with up to three screen configurations identified during initial
implementation
• Configuration pricing is based upon one application and up to three screens being configured at one time.
Additional charges may apply if configurations of screens need to be broken up at different time frames.
• Base installation and configuration for actions that jump from the Application to Laserfiche
• Standard Actions Included: Scan, Import,Search Client,Search Weblink,and/or Search Web Access, launching from
the desired application to Laserfiche
• All data used for configuration must be available from the Application Screens
• All services are conducted remotely, unless a MCCi representative is onsite for other implementation needs and
onsite time permits
• For web-based solutions,screen configuration will be done based on Microsoft's Internet Explorer Browser only. If
other and/or multiple browser configurations are required, it must be stated in the Pricing Section.
*Client is responsible for testing to make sure needs are met prior to purchase.
RATCHETX PER CUSTOM ACTIVITY DEVELOPMENT/CONFIGURATION:
Includes any"Action"that is not listed as a Standard Action above, or any configuration that is required to have
the integration points launch from Laserfiche back to the desired application, rather than from the application
back to Laserfiche-Contact MCCi for Pricing Proposal.
LASERFICHE -SHAREPOINT INTEGRATION ASSISTANCE
MCCi's Laserfiche SharePoint 2013 Integration Assistance service is designed to be highly collaborative.The goal
is to provide the Client with a fully functional Laserfiche SharePoint Integration for the Client's existing
SharePoint 2013 implementation,along with the necessary knowledge to support the integration once the
installation and configuration engagement is complete.
CLIENT DELIVERABLES
• Existing and stable on-premise on SharePoint 2013 or SharePoint 2010 solution.SharePoint Foundation is acceptable
but does not include Search functionality.
MCCi I Page 15 of 40
• Provide a dedicated point of contact with sufficient server and directory services administrative rights to facilitate the
required configuration tasks.
• Existing and stable Laserfiche Server and Web Access (9.1 or later) installation on Windows Server 2008 R2 or
Windows Server 2012.
• Identify existing or configure new SharePoint site where the Laserfiche SharePoint Integration for SharePoint
Repository and/or Search Web Parts will be installed and configured. Note: If the Laserfiche SharePoint Search
integration is to be configured,SharePoint federated search feature must be configured and working properly.
• Troubleshoot and resolve server operating system,Internet Information Services,network or Kerberos related issues
affecting the installation,configuration or functionality of any component of the Laserfiche SharePoint Integration for
SharePoint. Note: If the client does not have the necessary skill set available to address these types of issues, the
client should be prepared to engage a third-party support provider to assist.
MCCI DELIVERABLES(REMOTE DELIVERY)
• Installation of Laserfiche SharePoint Integration for SharePoint
• Configuration of Laserfiche SharePoint Repository and Search Web Parts
• Remote training on the use and configuration of Laserfiche SharePoint Repository and Search Web Parts
• In the event MCCi and the Client are unable to determine or agree on the root cause of an issue affecting the
installation, configuration, or functionality of the Laserfiche SharePoint Integration for SharePoint and/or the
Laserfiche SharePoint Repository and Search Web Parts, MCCi is responsible for opening the escalation case with
Laserfiche Support.
• In the event Laserfiche Support determines the root cause of an issue affecting the installation,configuration,or
functionality of the Laserfiche SharePoint Integration for SharePoint and/or the Laserfiche SharePoint Repository
and Search Web Parts to be related to the server operating system, Internet Information Services, network or
Kerberos, MCCi will remain available as necessary to assist the Client(if Client has expertise in these areas)or the
Client's third-party support provider to resolve the Laserfiche related components of the problem.
LASERFICHE ENERGOV INTEGRATION CONFIGURATION &TRAINING
INCLUDES
• Configuration services for up to 3 EnerGov Entity Types(EnerGov Plan, EnerGov Permit,etc.)
• Remote'Train the Trainer"training for up to half a business day to empower the Client to configure other available
EnerGov Entity Types.
• All services are conducted remotely, unless a MCCi representative is onsite for other implementation needs and
onsite time permits
CLIENT DELIVERABLES
• Desired EnerGov Fields for mapping metadata to Laserfiche
• IT resources-Appointment of a resource to work with MCCi for configuration and training
• Laserfiche metadata requirements
• Access to EnerGov technical staff and resources as needed
• If EnerGov"Intelligent Object"configuration is desired, it is the Client's responsibility to configure the appropriate
settings in EnerGov, or to work with EnerGov to do so. Intelligent Objects is the EnerGov feature that allows for
creating letters and other documents and having them attached to EnerGov records. EnerGov configuration is
needed to set this up and to have these documents treated as attachments to be stored in Laserfiche.
MCCI DELIVERABLES
• List of EnerGov fields available for mapping to Laserfiche
• Install integration(may require EnerGov technical resources for installation)
• Assistance in configuring up to 3 EnerGov Entity Types(EnerGov Plan, EnerGov Permit,etc.)
• Define Laserfiche metadata structure to support the specified integration
• Remote Configuration Training
MCCi I Page 16 of 40
LASERFICHE NEOGOV INTEGRATION IMPLEMENTATION SERVICES
MCCi's Integration Implementation Services include the following tasks:
• Installation of NEOGOV Integration Utility.
• Configuration of Integration Utility to pair core NEOGOV metadata fields to Laserfiche metadata fields.
• Configure of NEOGOV Integration properties in the NEOGOV module,to enable "Send to Laserfiche"
buttons in appropriate NEOGOV module(s).
If Client requires assistance setting up Laserfiche metadata,filing workflows, retention schedules,and naming
conventions specific to Human Resources records as part of this implementation, Client is encouraged to also
utilize MCCi's Filing Workflow Configuration or Transparent Records Management implementation services as
part of this project. Configuration of metadata,filing workflows, retention schedules,and naming conventions
would not otherwise be included in the scope of this implementation without those additional services. Current
clients using Laserfiche in HR may also need a cleanup of their metadata prior to implementation. Please review
your pricing proposal for details on what has been included.
CITIES DIGITAL DOCUSIGN INTEGRATION CONFIGURATION SERVICES
MCCi's Integration Implementation Services include the following tasks:
• Configuration and testing of up to 5 successful test transactions utilizing workflow
• Move to DocuSign production environment
• Remote training on DocuSign Workflow activities
Assumptions:
• Client has Laserfiche Workflow installed and configured with their Laserfiche repository
• Client has DocuSign with integrator's keys available
DOCS ON THE CLOUD SERVER INSTANCES
MCCi offers Docs On The Cloud server instances to clients that would rather not acquire the physical or virtual
infrastructure themselves. MCCi offers this service through a partner(Gordon Flesch Company, Inc.).They are
the leading provider of hosted Laserfiche server instances. Unless noted otherwise, Docs On The Cloud server
instances are hosted in AWS and include the creation, maintenance, and upgrades of purchased virtual
machines, maintenance of operating system software,and daily backup snapshots of the hosted infrastructure.
In addition, MCCi and the client have the following responsibilities:
MCCI RESPONSIBILITIES
Initial installation of Laserfiche software components and ongoing application of Laserfiche upgrades if client
subscribes to MCCi's Managed Services or Laserfiche Administration Services package. MCCi also serves as first
tier for support issues and handles all billing related to the service.
CLIENT RESPONSIBILITIES
Serves as server and database administrator; maintains all non-Laserfiche and non-operating system
applications,to include required database software acquisition, installation, maintenance, upgrades,and
database maintenance routines.
MCCi I Page 17 of 40
MCCI CONSULTING SERVICES
To determine which services are included with your project, please refer to the Pricing Section.
BUSINESS PROCESS REQUIREMENTS GATHERING
The MCCi Business Process Requirement Gathering includes analysis by a senior project manager. MCCi staff will
interview stakeholders regarding a defined department and/or business process that the organization desires to
be automated through Laserfiche ECM.The deliverable of this on-site engagement will be a Statement of Work
documenting cost, hours,and desired configuration of the defined business process.
BUSINESS PROCESS ANALYSIS
MCCi will work with the Client to document a current business process. By interviewing stakeholders and
documenting facts and feedback, MCCi will deliver a comprehensive report.This engagement is typically done as
a needs analysis exercise prior to automating an existing business process.
MCCI DELIVERABLES
Assignment of a project manager who will be responsible for:
• Acting as the main point of contact for MCCi
• Identifying and providing contact information for process stake holders
• Coordinating and scheduling site visits so stakeholders are aware and set aside the appropriate amount of time to
focus on working with MCCi
• Coordinating and scheduling conference calls/web meetings between process stakeholders and MCCi as part of the
document review process
• Facilitating access to any/all resources needed for a thorough analysis
• Full participation by all process stakeholders in the interview, review,and finalizations stages
CLIENT DELIVERABLES
Coordinating Introductory Call: Share contact information and review scope of project
Stakeholder Interviews: Up to two days onsite with a business analyst
• Conducting workshops and interviews with clients
• Document business processes on whiteboard during workshops and interviews
• Business Process Report Drafting& Review: Up to 30 hours
• Draft a business process/requirements document
• Review document with Client and make revisions where necessary.
• Business Process Report Delivery:Up to one day on-site with Business Analyst
■ Onsite review and presentation of finalized report
■ Editable copy of Business Process Report for future use
GAP ANALYSIS
The MCCi Gap Analysis is the study of the differences between two information systems or applications,often for
determining how to bridge the space between where we are and where we want to be.
New Clients may be new to ECM or could be transitioning from another system. Existing Clients may consider
Gap Analysis when looking to expand their system into other departments or enterprise-wide. It is also an
opportunity to investigate and report on how Laserfiche is being used versus how it was intended to be used.
Either way, Gap Analysis not only serves the consulting needs, but can also mitigate inherent risks in a new
project. Risks such as scope creep, unforeseen needs(people, conversions, integrations, equipment),and
unknown stakeholders can be identified and cleared up at the very beginning of the project.
MCCi I Page 18 of 40
MCCI DELIVERABLES
The Gap Analysis process involves determining,documenting, and approving the variance between business
requirements and current capabilities. MCCi takes it a step further by providing recommendations and an action
plan.The final deliverable is a report that is delivered to the Client in a format that can be edited.Any future
changes to the report are the responsibility of the Client.The report will detail the following:
• A summary of the current document flow path with recommended changes/requirements
• Equipment,software,and staffing recommendations
• Storage needs for each department
• Recommendations on the timing of phasing in departments(based on needs/complexity)
• Implementation recommendations
The amount of time/cost of the Gap Analysis is dependent upon the system size and number of departments to
be involved.
LASERFICHE CONSULTING SERVICES
MCCi's Laserfiche Consulting Services are designed to leverage MCCi Laserfiche Certified Professionals on an
annual basis.We consider ourselves an extension of your project team and assist in accomplishing your
organization's Laserfiche goals.Your organization is assigned a project manager to assist with designated
projects,for up to an annual dollar amount each year. Rates charged are based on the type of resources
required. Consulting services can be used for, but are not limited to:
• Business Process Requirements Gathering and SOW Drafting
• Status and Strategy Meetings(Required)
• Configuration of Client-Owned Laserfiche Components
• Training on Laserfiche Components and/or Configured Laserfiche Business Processes
• Laserfiche Integration/Developer Assistance
RECORDS MANAGEMENT CONSULTING
When implementing an enterprise-wide Electronic Records Management system, it is important for a Records
Program and Records Policies to be in place beforehand. MCCi's Records Management Consulting service
focuses on revision and/or creation of such programs and policies. If needed,the service should be completed
prior to implementing MCCi's Laserfiche Records Management module. Pricing is dependent on the level of
service needed and can be determined by setting up a meeting with MCCi and the appropriate Records
Consultant.Services cover a broad spectrum including designing records management plans, designing systems,
identifying records eligible for destruction,assisting with legal compliance, providing training and any other
records and information related service requirement.
ENTERPRISE SYSTEM REVIEW OF LASERFICHE
AREAS OF REVIEW INCLUDE:
• Review of data structure(folder structure, metadata,etc.)
• Security review and configuration
■ Current paper/electronic Forms review
• Current Workflow/Capture review
• Assess current training needs
■ Interviews with departments not using Laserfiche
• Utilization of Laserfiche Records Management Module
■ Integration/Mobile Access Needs
MCCI DELIVERABLES:
• Verbal report of findings while onsite
■ Up to 5 hours of consulting for up to 30 days after onsite consultation
CLIENT REQUIREMENTS:
Attendance by CIO/IT Director,Application administrators,departmental managers,and any other leadership
members
MCCi I Page 19 of 40
MCCI TRAINING SERVICES
The scope of all onsite or remote training services to be performed is notated in the Pricing Section.
LASERFICHE TRAINING SERVICES
The Client is provided with instructor-led Laserfiche training, hands-on or train-the-trainer.
SYSTEM ADMINISTRATION TRAINING
• Client and Server Installation Procedure • Users and Groups-Active Directory
• Security ■ Templates
• Tags • Document Relationships
■ Records Management ■ Volumes
• System Settings ■ Back Up Procedures
• Troubleshooting Procedures • Technical Support Overview
FULL USER TRAINING
• Introduction to Laserfiche • Folders and the Folder Browser
• OCR and Full Text Indexing ■ Document Display
• Searching&Annotations ■ Security
• Briefcases and Migrating ■ Customize Laserfiche
• Scanning and Importing • Index Card/Templates
• Extracting a Document ■ Volumes
RECORDS MANAGEMENT MODULE TRAINING
The Client should have full knowledge of internal records management policies and have prior experience in
records management.This training will be quoted for clients with the Records Management functionality of
Laserfiche.
BASIC OVERVIEW TRAINING FOR RECORDS MANAGEMENT
■ Records Series • Records Folders • Document Links
■ Versioning • Security Tags ■ Vital Records
■ Cutoff Criteria • Cutoff Eligibility • Retention Period
■ Hold Period • Disposition Actions • Time Dispositions
■ Event Dispositions • Interim Transfers • Final Disposition
• Destruction • Permanent Records • Accession/Freezing
ADMIN CONSOLE SETUP FOR RECORDS MANAGEMENT
• Cycle Definitions Setup • Locations Setup
■ Retention Schedules Setup ■ Cutoff Instructions Setup
BUSINESS PROCESS AUTOMATION TRAINING
Our Business Process Automation Training is designed to be highly collaborative.The goal is for the client to
have a trained Business Process Automation Configuration Administrator specifically in Laserfiche Forms and
Workflow.As a prerequisite,the clients Business Process Automation Configuration Administrator should be a
business process savvy individual with good technical skills.This is the person tasked with handling future
workflow and forms configurations, including any modifications needed to the configuration focused on during
training.
MCCi I Page 20 of 40
CLIENT DELIVERABLES
• Provide MCCi with a mapped out/narrative of specified business process including metadata requirements and
sample reports from functional activities involved.This will be used as an example for the training process, in an
effort to leave the client with a start of a workflow configuration.
• Appointment of Business Process Automation Configuration Administrator who has been through Laserfiche
Administrator training
• IT resources
MCCI DELIVERABLES
• Install and configure Laserfiche Workflow and Laserfiche Forms with current Laserfiche system
• Onsite Workflow Configuration Administrator Training
• Onsite Forms Designer and Process Modeler Training
• Workflow and Forms Configuration Assistance post onsite training
• Configuration assistance for a period of time immediately following onsite training
• Developer Training(Applicable to Advanced with Developer training package)
Services Provided Basic Advanced Advanced with
Developer Training
Remote Installation Included Included Included
Onsite Training Days 2(1 Day Forms 4(2 Days Forms 5(2 Days Forms
Automation,1 Day Automation,2 Days Automation,3 Days
Workflow Automation) Workflow Automation Workflow Automation
Workflow and Forms Configuration Assistance Remote 30 Days Remote 30 Days Remote 45 Days
Post Onsite Training
Developer Training None None Remote 1/2 Day
Developer Assistance None None Remote 15 Days
Post Developer Training
LASERFICHE WORKFLOW CONFIGURATION TRAINING
MCCi's Laserfiche Workflow Configuration Training service is designed to be highly collaborative.The goal is for
the Client to have a trained Workflow Configuration Administrator.As a prerequisite,the Client's Workflow
Configuration Administrator should be a business process savvy individual with good technical skills.This is the
person tasked with handling future workflow configurations.
CLIENT DELIVERABLES
• Provide MCCi with a mapped-out narrative of specified business process including metadata requirements and
sample reports from functional activities involved.This will be used as an example for the training process,so the
Client will be left with a start of a workflow configuration.
• Appointment of Workflow Configuration Administrator who has been through Laserfiche Administrator training/IT
resources
MCCI DELIVERABLES
• Install and configure Laserfiche Workflow with current Laserfiche system
• Onsite Workflow Configuration Administrator Training
• Workflow Managed Services post onsite training
■ Configuration assistance for a remote period immediately following onsite training
• Developer Training(Applicable to Level 2 training package)
Services Provided Filing Workflow I Level 1 Level 2
Remote Installation Included Included Included
Onsite Training Days 1 2 3
Workflow Configuration Assistance Remote 30 Days Remote 30 Days Remote 45 Days
Post Onsite Training
MCCi I Page 21 of 40
•
Developer Training None None Remote 1/2 Day
Developer Assistance None None Remote 15 Days
Post Developer Training
LASERFICHE FORMS TRAINING
MCCi's Laserfiche Forms Services are designed to be highly collaborative.The goal is to provide a customized
package for your organization.Whether you need direct assistance implementing Laserfiche Forms,or hands-on
training to empower your organization to create and maintain electronic forms, or both, MCCi has options
available. Please see your Pricing Section for the specific Laserfiche Forms Services quoted.
Forms Training Services Provided Essentials Professional Professional
Overview Comprehensive
Training Duration Up to 4 Hours Up to 1 Day Up to 2 Days
Remote Onsite Onsite
Forms Designer Yes Yes Yes
Process Modeler Yes Yes Yes
Workflow Configuration(For Forms Process Modeler No No Yes
Integration,and Filing Onl )
Forms Configuration(Up to 1 -Level 1 Form) 0 0 1
MCCi I Page 22 of 40
PROFESSIONAL SERVICES & ANNUAL SUBSCRIPTION PACKAGES
Each Client's Laserfiche Renewal covers break/fix support(i.e. resolution of error codes,etc.). MCCi offers
additional annual support packages to cover remote training, best practices consultation, basic configuration
services, and maintenance of existing complex business processes.
MCCi Managed Services(MS)or MCCi Laserfiche Administration Services(LAS)are strongly encouraged to be
included with every support renewal.
LAS** LAS**
Description MS*
Level 1 Level 2
Additional Training X X X
Additional System Set Up Consultation X X X
Remote Implementation of Software Updates X X X
Annual Review of Administration Settings X X X
Remote Access Support X X X
Priority Offering of Laserfiche CPPs&Laserfiche Empower X X X
Registration Scholarships
Dedicated Laserfiche Certified Professional X X
Laserfiche Administration Configuration Services X X
Configuration and maintenance of BASIC business processes utilizing X X
Laserfiche Forms and Laserfiche Workflow
Configuration of Quick Fields sessions using purchased features X X
Basic Records Management Module Overview Training X X
Scheduled recurring consultation call upon Client's request X X
Maintenance of existing middleware/configurable integrations X X
Maintenance of MCCi/Client configured COMPLEX business processes X
Annual Review of business process configurations X
*Workflow Managed Services also includes ability to consult on best practices specific to workflow;additional remote
training ideal for refresher training or new personnel;workflow security consultation and more.
**A Business Process is a Workflow, Forms process or Quick Fields session that automates or streamlines an organization-
specific process.
• Basic:A business process requiring minimal configuration and virtually no institutional knowledge,allowing a MCCi
Application Support Analyst to assist with configuration,support,and maintenance of the process.Examples:Filing
workflows,simple Forms or approval/notification workflows that have few routing steps, no integration,and little to no
database lookups.
• Complex:A large business process with extensive configuration that is absolutely mission critical to the organization.
Examples: Large accounts payable process with a high volume of transactions,approval steps,database lookups,etc.
Complex business processes require MCCi's Application Support Analyst to have institutional/process knowledge to
configure the process.
• Hours:MCCi allows clients to use their hours for a multitude of services,as long as a request will not start a service that
cannot be completed.None of the packages listed above are intended to be utilized for configuration of a new COMPLEX
business process.In those instances,a separate SOW is required.
MCCi I Page 23 of 40
MANAGED SERVICES(MS)
MCCi's Managed Services package provides additional training and assistance to a Client's Laserfiche
administrator and users. Pricing for the advanced block of hours is based on MCCi's Support Technician hourly
rate discounted by 10%.The number of hours included is based on active products and will expire on the same
date as your annual renewal. Managed Services can be used for the following:
ADDITIONAL TRAINING
Additional web-based training is conducted to train new users or as refresher training for existing users.
ADDITIONAL SYSTEM SET UP CONSULTATION
MCCi offers additional best practices consultation that includes recommendations for adding additional
departments,additional types of indexing, etc.
REMOTE IMPLEMENTATION OF SOFTWARE UPDATES
While your renewal covers free version updates for software, implementation of those updates is sometimes
overlooked.With the addition of Managed Services, MCCi is at your service to directly assist with implementing
software updates such as minor updates,quick fixes or point releases. Dependent on complexity and client
specific configurations, major software upgrades may or may not be covered and should be discussed with your
Account Management Team.
ANNUAL SYSTEM REVIEW&ANALYSIS
MCCi will access your system to review how your organization uses Laserfiche,to identify potential issues,and to
make recommendations for better use of the system.This analysis may be performed annually and is an
optional service that will be completed only if requested by the Client.
REMOTE ACCESS SUPPORT
If requested, our Support Technicians can access your Laserfiche system remotely to resolve issues,saving both
time and money.
LASERFICHE CERTIFICATIONS
Priority offering of complimentary Laserfiche certifications, based on availability.
LASERFICHE CONFERENCE REGISTRATION
Priority offering of complimentary Laserfiche Empower registration, based on availability.
*Please see chart above for information on Workflow Managed Services.
CLIENT RESPONSIBILITIES FOR MS
• Configuration/maintenance of backups and any general network, security, or operating system settings
outside of Laserfiche
• Management and creation of retention policies related to Records Management Module
• Providing an IT contact(internal or third-party)for MCCi to work with as necessary
• Providing remote access capabilities as needed. If the Client requests MCCi to have unattended access,the
Client assumes all responsibility for the related session(s).The Client will work with MCCi to set up user
profiles, user tags, etc.to allow desired security rights/access.
LASERFICHE ADMINISTRATION SERVICES(LAS)
MCCi's Laserfiche Administration Services package is for Clients who need a Laserfiche administrator, or
additional Laserfiche administration services. Pricing for the advanced block of hours is based on MCCi's
Application Support Analyst hourly rate discounted by 10%.The number of hours included is based on active
products and will expire on the same date as your annual renewal. Laserfiche Administration Services offers the
following:
LASERFICHE ADMINISTRATION SERVICES: LEVEL 1
• Dedicated Laserfiche Certified Professional
• Laserfiche Administration configuration services-setting up users, metadata, security, etc.
• Configuration and maintenance of basic business processes utilizing Laserfiche Forms and Workflow
MCCi I Page 24 of 40
• Configuration of Quick Fields sessions using purchased features-excludes custom scripting, custom
calculations, etc.
• Basic Records Management Module Overview Training
• Scheduled recurring consultation calls upon Client's request
• Maintenance of existing middleware/configurable integrations-does not include maintenance of custom
built integrations.
LASERFICHE ADMINISTRATION SERVICES: LEVEL 2
Level 2 includes the benefits of Level 1, but additionally provides the ability for MCCi to maintain complex
business processes,which requires knowledge transfer and maintenance of that knowledge.
• Maintenance of MCCi/Client configured complex business processes-The Application Support Analyst can
maintain MCCi or Client configured complex business processes. For example: minor tweaks, updates due to
upgrades, process improvements, etc.
• Annual Review of business process configurations
CLIENT RESPONSIBILITIES FOR LEVEL 1 &LEVEL 2
• Configuration/maintenance of backups and any general network, security, or operating system settings
outside of Laserfiche
• Management and creation of retention policies related to Records Management Module
• Providing an IT contact(internal or third-party)for MCCi to work with as necessary
• Create/provide process diagrams(and any other necessary paperwork/examples)
• Providing remote access capabilities as needed. If the Client requests MCCi to have unattended access,the
Client assumes all responsibility for the related session(s).The Client will work with MCCi to set up user
profiles, user tags, etc.to allow desired security rights/access.
*For more complex Forms, Workflow,and Transparent Records Management configurations,please discuss a Business Process
Configuration Service with your Account Executive.
THE TRAINING CENTER FOR LASERFICHE
MCCi's Training Center for Laserfiche annual subscription provides an easy, cost-effective way for all users in
your organization to access over 500 Laserfiche training videos.
BENEFITS
• 24/7 access to on-demand Laserfiche training videos and other resources
• Reduction in training expenses
• Caters to all skill levels from Basic Users to Advanced System Administrators
• Unlimited access for your entire organization
• User determined schedule and pacing
• Reduction in internal support and increased user productivity
• Increased efficiency through improved internal usage/adoption
• Instant/budgeted training available in the case of employee turnover
• Enhance your organization's internal Laserfiche training program
*The Training Center subscription gate is based on Laserfiche full and retrieval users.
MCCi I Page 25 of 40
LASERFICHE LICENSING GUIDE
To determine which platform/license are applicable, please refer to the pricing section.
LASERFICHE PLATFORM ARCHITECTURE
Avante Rio Subscription
Application Servers 1 Unlimited Unlimited
Repositories 1-15(1 included) Unlimited Unlimited
Database Options SQL Express,SQL SQL SQL
Web Admin Console Included Included(Directo Server) Included(Directo Server)
FULL USE ACCESS LICENSES .
Avante Rio Subscription
Full Named Users Minimum of 1 Minimum of 25 Minimum of 10
Workflow Included Included Included
Snapshot Included Included Included
Email Included Included Included
Web Client Included Included Included
Mobile Access Included Included Included
Digital Signatures Add-on Option Included Included
Audit Trail Add-on Option Included Included
(Starter,Standard,Advanced) (Advanced) (Advanced)
Scan Connect Add-on Option Add-on Option Add-on Option
Connector Add-on Option Add-on Option Included
Forms Essentials* Included with v10.2.1+ Included with v10.2.1+ Included with v10.2.1+
Forms Professional** Add-on O•tion Add-on O•tion Included
LIMITED USE ACCESS LICENSES
Avante Rio Subscription
Retrieval Named Users Not Available only if currently owned Minimum of 200 only if currently Not Available
owned
Forms Authenticated Participants Add-on Option only if currently Add-on Option only if currently Not Available
owned owned
Participant Users Add-on Option Add-on Option Not Available
Participant Users(Subscription) Not Available Add-on Option Add-on Option
Community Users(Subscription) Not Available Add-on Option Add-on Option
Education Users(Subscription) Not Available Add-on Option Add-on Option
Process Users(Subscription) Not Available Add-on O•tion Add-on O•tion
MODULE BASED LICENSES
Avante Rio Subscription
Import Agent Add-on Option Add-on Option Included
Options:Web Distribution(5), Options:Pilot(25),Unlimited(1,2 Options:25,50,100,
Public Portal(WebLink)t Starter(10),Standard(25),Midsize or Unlimited Laserfiche Unlimited(Per Laserfiche
(50),Unlimited Application Server(s)) Application Server)
Records Management Add-on Option Add-on Option Included
Quick Fields tt Add-on Option Add-on Option Included
Forms Portal Add-on Option Add-on Option Add-on Option
Enterprise Forms Portal# Add-on Option Add-on Option Not Available
t Public Portal is licensed per Laserfiche Application Server;Web Distribution version only comes with 1 security profile
tt Quick Fields is licensed per machine rather than per user. Multiple Quick Fields modules/options are available dependent upon platform.
#Enterprise Forms Portal allows for Forms Portal to be activated on more than one Laserfiche Forms Application Server
MCCi I Page 26 of 40
LASERFICHE DEFINITIONS
LASERFICHE WORKFLOW
Automates business processes, such as approvals, routing based on conditions, or database integrations,
improving consistency with how records are filed in Laserfiche.
LASERFICHE SNAPSHOT
Print directly into Laserfiche, capturing a"snapshot"of the electronic file at the time.These files are saved in TIFF
format,an unalterable image.
LASERFICHE EMAIL PLUG-IN
Allows instant electronic document distribution via standard MAPI-compliant e-mail applications.This feature is
included in every Full User and Retrieval User license.
LASERFICHE WEB ACCESS
A web-based thin client, offering virtually all document management capabilities of the standard Laserfiche
interface.Web Access allows your IT staff to roll out high-volume Laserfiche access and version updates without
increasing your organization's application support burden.Web Access also includes access to Laserfiche Mobile
and the Laserfiche SharePoint Integration resources.
LASERFICHE SHAREPOINT INTEGRATION
The SharePoint Integration(SPI) is built on the power of Laserfiche Web Access,a Section 508-compliant thin
client that reduces installation,support, and maintenance requirements.The integration requires an on-premise
installation of SharePoint.
LASERFICHE MOBILE/WEB ACCESS LIGHT
Let's organizations access the features of the Laserfiche Client through a smartphone or tablet. They can
remotely capture, edit, and search for documents, interact with Laserfiche Forms and start/participate in a
business process. Mobile is available for iOS,Windows,and Android devices. Laserfiche Web Access or Laserfiche
Forms is required for any/all mobile access options.
LASERFICHE DIGITAL SIGNATURES
A way of indicating that a document signature is authentic and has not been modified since the signature was
applied.Allows users to automatically sign and validate documents directly in the Laserfiche Client or Laserfiche
Web Access.
LASERFICHE AUDIT TRAIL MODULES
• Starter Edition:Tracks basic events that occur in the repository and that involve accessing, modifying,or
exporting data. Basic events include creating, editing, printing,or deleting documents,creating annotations,
and assigning metadata.
• Standard Edition: Builds on the Starter Edition by tracking additional security/access-related events,and
unsuccessful attempts to perform actions, such as failed attempts to access or print documents.
• Advanced Edition:All the functionality of the other two editions, and tracks more events including password
changes, creation or modification of users and groups,and changes to repository-wide settings. It can also
track all searches users perform, require users to enter reasons for performing certain actions,and
automatically add watermarks to printed documents.
MCCi I Page 27 of 40
LASERFICHE SCANCONNECTTm
A collection of ISIS scanner drivers is included with Laserfiche ScanConnect.ScanConnect can be purchased as
an add-on to both Laserfiche scanning and Quick Fields.
LASERFICHE FORMS
Laserfiche Forms allows organizations to create electronic fillable forms for collection and processing
information.See the Laserfiche Licensing Guide for licensing options and descriptions.
Laserfiche Forms has flexible design options to meet your organization's needs.You can:
• Create custom forms from a library of field or selection elements.
• Utilize the Business process library includes(10.1+)a digital library of prebuilt form templates designed for
easier process automation deployment
• Automate business processes for form data to follow, such as decision-making,emailing, or approvals
(dynamic behaviors available with CSS and JavaScript).
• Role-based security is included to allow and restrict access to necessary functions for form submitters,
reviewers,approvers,form creators,and system administrators.
Reporting tools allow different views of details on submitted forms such as:
• User view of details about all submitted forms.
• Approver"dashboard"of submissions awaiting approval.
• Administrator views of all submissions by form and approval status.
• Forms can be used internally or externally(with the appropriate licensing). Publication options include a
login to forms system, public URL,secure URL,or embedded into a webpage.
Feature Forms Forms
Essentials Professional
Business process and form creation functionality* X X
Operational Dashboard X X
View basic reports on process instances,tasks,and process data X _ X
Teams X X
Direct Approval through Email X X
Database Lookups X
Performance Dashboard X
Enhanced reporting with built-in data aggregation options such as count,sum, X
min,max,average,and median
Create advanced reports with data visualizations including charts and graphs X
Payment Gateway(Compatible Payment Processor Account Required) - X
*Includes JavaScript/CSS,field rules,and form themes
LASERFICHE FORMS PORTAL MODULE
The Forms Portal license allows Form submission from unlicensed (public) users. Forms Portal is designed
primarily for non-internal/public user submissions,therefore there is no Windows Authentication security
validation provided.The users that access Forms through the Forms Portal can only submit forms(these users
cannot participate in the business process after a form has been submitted).The Forms Portal is licensed to a
specific Forms instance/server, rather than to the Laserfiche Application Server. Please note that if an
organization desires to have a Forms Portal for internal users,as well as a Forms Portal for external users,and
security protocol requires that these two Forms Portals reside on separate servers(one internal one external),
Enterprise Forms Portal or multiple Forms Portal licenses are required.
LIMITED USE ACCESS LICENSES
Laserfiche offers limited use and more affordable licensing options for clients in need of only a subset of
modules/features for a particular use case and/or group of users.
MCCi I Page 28 of 40
RETRIEVAL NAMED USERS
For users in need of read-only repository access.The Laserfiche email plug-in is included and access is
available through the Laserfiche Client or Laserfiche Web Access. Only available if currently owned.
LASERFICHE FORMS AUTHENTICATED PARTICIPANTS
For users who do not have the need/budget for a Full Named User License/Forms Professional license but do
have the need for authenticated access to submit forms and participate in forms approval processes. Note:
In the Avante platform, a Forms Authenticated Participant license is required for each Forms Server that the
user needs to submit to,whereas with the RIO platform Laserfiche Directory Services authentication can be
configured/utilized to avoid the need for additional licensing per user. Only available if currently owned.
LASERFICHE PARTICIPANT USERS
For users who do not have the need/budget for a Full Named User License/Forms Professional license but do
have the need for authenticated access to submit forms, complete forms task,view shared report snapshots,
and view documents in the repository.
SUBSCRIPTION LASERFICHE PARTICIPANT USERS
For employees in need of read-only repository access and the ability to participate in forms processes.
SUBSCRIPTION LASERFICHE COMMUNITY USERS
For non-employees and non-contractors. Provides read-only repository access and ability to participate in
forms processes(i.e.Vendor Management).
SUBSCRIPTION LASERFICHE EDUCATION USERS
For accredited educational institutions that meet the requirements listed. Licenses are reserved for the
education community including faculty, students,alumni,and parents and guardians of students. Faculty
includes professors(assistant, adjunct,associated,tenured), lecturers,and researchers. Provides read-only
repository access and ability to participate in forms processes.
• Educational Institutions: Defined as an accredited school organized and operated exclusively for educational
purposes.An accredited school must be:
• A public or private K-12,vocational school,correspondence school,junior college,college, university,or
scientific or technical institution accredited by associations recognized by the US Department of EDU
and/or the State Board of EDU.
• A preschool meeting all of the following:
-is an early childhood program that serves a minimum of ten children ages two through five
-has been in operation for at least one year provides educational services.
• Administrative Offices or Boards of Education:
• A district, regional,or state administrative offices of public Educational Institutions.
• Administrative entities organized and operated exclusively for the administration of private Educational
Institutions
• Other state or local government entities nearly all of whose activities consist of administrative support,
of a nature that advances academic learning for public Educational Institutions
• Administrative offices or boards of EDU of educational institutions:defined as district, regional,and
state administrative offices of the foregoing educational institutions defined above
• Full and part-time faculty and staff of educational institutions:
• Defined as all full and part time faculty and staff of educational institutions defined above
• Full and part-time matriculated students of higher education institutions:
• Defined as full and part-time matriculated students of a higher education institution defined as a public
or private vocational school,correspondence school,junior college,college, university,or scientific or
technical institution accredited by associations recognized by the State Board of EDU and/or the U.S.
Department of Education.
SUBSCRIPTION LASERFICHE PROCESS USERS
MCCi I Page 29 of 40
For employees in need of user authentication and read-only repository access. Deployment is handled by
Laserfiche Directory Server(LFDS). Process Managers have all Laserfiche Forms functionality:
■ Create forms and participate in forms processes
■ Create, manage,edit,and administer workflow processes
■ Create,edit,assign teams,members and,roles
• Create and view reports
LASERFICHE IMPORT AGENT
Automatically retrieves files stored in a Windows folder and imports them into a Laserfiche repository,
performing OCR as part of the process.
LASERFICHE PUBLIC PORTAL-WEBLINK1'
The WebLink module publishes select documents in a Laserfiche repository to an intranet or the Internet in read-
only form. Built on ASP .NET,WebLink can be customized to match the look and feel of an organization's Internet
or intranet site.
LASERFICHE RECORDS MANAGEMENT
The Records Management module allows for managing the complete life cycle of records in Laserfiche to include
retention schedule management, legal holds/record freezes, disposition and vital record management,etc.
LASERFICHE"QUICK FIELDS"(QF) BATCH PROCESSING TOOLS
High volume capture software that automates document import, classification,and indexing. Quick Fields
transforms data capture from a costly and labor-intensive operation into an efficient process, improving the
speed and accuracy of data capture. QF is a prerequisite for the following:
■ QF Bar Code Validation Package:The Bar Code add-on reads bar codes on a specified page, identifying
pages, populating fields, determine document names, or determining file location. Bar Code is very powerful
when combined with Real Time Lookup.Supported barcode formats: Codabar, CODE 39, CODE 128, EAN 8,
EAN 13, Interleaved 2 of 5, UPCA,and UPCE.
• QF Real-time Look up Validation Package: Lookup populates template fields and validates metadata by
retrieving data stored in third-party databases and other applications.
■ QF Zone OCR Validation Package:The Zone OCR(Optical Character Recognition)add-on will scan a specific
zone on an image for text.The data returned by this process can be used for identifying pages, populating
fields, determine document names,or determining file location.
■ QF Forms Alignment:Automatically repositions scanned documents to match a master form,correcting for
scanning errors and improving data extraction.
■ QF Document Classification: Designed for clients who handle multiple forms and document types.
■ QF Auto Stamp/Redaction/Bates Numbering:A document auto-numbering annotation option.
• QF Optical Mark Recognition: Detects handwritten information, including marks on surveys.
• QF Agent: Enables administrators to schedule QF processing without operator intervention.
• QF Forms Identification:Automatically recognizes the document based on its overall structure,even in the
absence of bar codes,form data or other distinguishing information.
■ QF Forms Extractor: Removes form outlines to isolate data for more accurate capture.
• QF Scripting Kit:Offers a QF script editor,allowing developers to write C#and VB.Net Scripts.
LASERFICHE PLUS"'
Allows information stored in Laserfiche to be portable.When published by Laserfiche Plus files can be viewed by
anybody, regardless of whether they have Laserfiche installed.This software prepares a copy of the Laserfiche
files(images,text,electronic files, annotations,templates,and field data)for burning directly to your removable
media or to a temporary directory. Choosing to publish to a temporary directory allows you to write it to your
removable media at your convenience.
MCCI'S OCR SCHEDULER FOR LASERFICHE
MCCi I Page 30 of 40
•
A simple, effective,and efficient way to mass OCR documents in Laserfiche. It allows administrators to configure
multiple OCR sessions and ensure OCR is being completed,without end user interaction.
MCCi I Page 31 of 40
INTEGRATION DESCRIPTIONS
LASERFICHE CONNECTOR
Provides a streamlined experience for integrating Laserfiche with line of business applications such as CRM and
ERP systems. Laserfiche Connector integrates easily through user-defined hotkeys and embedded icons.
Laserfiche Connector allows you to:
• Search results will automatically open in the Laserfiche Client,Web Access,or WebLink.
• Scan and automatically populate metadata with information from a third-party application.
• Import and automatically populate metadata with information from a third-party application.
• Connect two applications by allowing one of them to start the other(including the ability to pass
parameters between them).
• Choose whether any of the above actions are activated from a keyboard shortcut,a button embedded in
the application's title bar,or both.
LASERFICHE INTEGRATOR'S TOOLKIT(SDK)
Provides the tools and documentation necessary for customizing Laserfiche and integrating Laserfiche with
other applications.
RATCHETX INTEGRATION
A configurable and robust middleware integration tool for Laserfiche.With a single click of a button, new
documents can be added to Laser-fiche from another application,and users can search Laserfiche directly from
the applications they use most.The robust toolset it provides for accessing data from other applications(even
the toughest proprietary systems),for use configuring the most common ECM integrations: Indexing,
importing/scanning,and executing search queries. In addition, RatchetX provides the capability to create custom
integration activities,such as populating a record in another system from the data extracted during the intake
process in Laserfiche or looking up a record in another system from the Laserfiche interface itself(Bi-directional
Integration).
LASERFICHE INTEGRATOR GP
Empowers Great Plains users to scan,search and link supporting documents in Laserfiche directly from the
Great Plains menu bar.
LASERFICHE ENERGOV INTEGRATION BY MCCI
The Laserfiche EnerGov integration offloads the storage of documents from EnerGov to Laserfiche.This allows
users to seamlessly store documents that would normally be saved in EnerGov, directly to their Laserfiche
system.The integration makes use of the native EnerGov interface for attaching documents.The integration also
allows meta-data associated with the EnerGov record to be tied to the entry in Laserfiche. Users wishing to view
uploaded documents can do so through the existing EnerGov Interface. Please see"Client Deliverables"for other
features available/dependent on EnerGov configuration settings. Each of the following areas are available in the
integration configuration settings:
• EnerGov Application • EnerGov Invoice
• EnerGov Business • EnerGov Inspection Case
• EnerGov Business License • EnerGov Payment
• EnerGov Citizen Request • EnerGov Plan
• EnerGov Code Case • EnerGov Permit
MCCi I Page 32 of 40
• EnerGov Inspections • EnerGov Permit Renewal case
Platform and Licensing Requirements
The EnerGov integration can operate by using two different Laserfiche user licensing options.
• Recommended: Utilization of Laserfiche"Keyed Integrator's License for EnerGov",which allows for up to 25
(higher volume packages can be purchased)concurrent connections to Laserfiche.This is the Laserfiche
licensing approach recommended. Note that the Keyed Integrator's license is only available for the
Laserfiche Avante or RIO platforms.
• Utilization of current Laserfiche licensing:
a. Laserfiche Avante or RIO platforms:A single named user can be used to connect to the Laserfiche
server.This user is limited to four concurrent connections at a time,and is the max amount allowed
with Laserfiche Avante and RIO platforms;
b. Laserfiche Classic(Team or United)platforms:A user account can be used to connect to the Laserfiche
server, however it will potentially consume all available concurrent licenses and limit the use of
Laserfiche outside of the EnerGov integration. It is recommended that the client upgrade to the
Avante or RIO platform, rather than take the risk of utilizing the integration and not having control of
license consumption within the Laserfiche Classic(Team or United) platform.
EnerGov Compatible Platforms:The Laserfiche EnerGov Integration is compatible with EnerGov On-Premise
currently.A future release is planned for the EnerGov Cloud platform.
EnerGov Licensing Requirements: EnerGov clients must confirm with EnerGov,their ownership of the needed
SDK,API,and/or general EnerGov licensing requirements related to this integration.
ESRI ARCGIS INEGRATION OPTIONS
GEODOCS
This is a robust GIS integration that is developed and maintained by a MCCi partner. It is a web-based
software that seamlessly integrates ESRI ArcGIS Server and Laserfiche. Utilizing robust search
capabilities, users of GeoDocs can access digital documents stored in a Laserfiche repository from within
the web-based GIS program and vice versa,access spatial information stored in a GIS from within the
Laserfiche web client.
ARCGIS® INTEGRATION FOR LASERFICHE
This is a basic ArcGIS(10.1 or higher) integration that is developed and maintained by a MCCi partner. It
allows for easy interaction between the ArcGIS interface and a Laserfiche repository, by allowing users to
upload documents to Laserfiche straight from the ArcGIS interface and view any related
documents/folders via Laserfiche Weblink or Laserfiche Web Access(requires Laserfiche licensing for
Laserfiche Weblink or Web Access).The dynamic ArcGIS map will auto-populate, indicating which
features on the map have documents associated with them in Laserfiche.
LT SYSTEMS LASERFICHE INTEGRATION
LT Systems Laserfiche Integration allows users of the LT Systems Court solutions to archive court related
documents into Laserfiche. Users can launch Laserfiche scan or searching windows from LT Systems and bring
data and documents directly into Laserfiche while capturing metadata in LT Systems.Additionally,there is an
automated service that archives Warrants as single documents with the associated metadata,directly from LT
systems to Laserfiche.
DOCUSIGN INTEGRATION OPTIONS
LASERFICHE INTEGRATION WITH DOCUSIGN
MCCi I Page 33 of 40
The Laserfiche Integration with DocuSign enables users to initiate a signing process from within
Laserfiche Web Access. Users may select the type of signing process they are initiating and attach
documents that need to be a part of that process.Also, once the signing process completes,documents
are imported back into the Laserfiche Repository from DocuSign as new versions of the un-signed
document. Information captured during the signing process may be mapped to Laserfiche metadata
fields.
*Note-Client is responsible for providing their own DocuSign license.
CITIES DIGITAL DOCUSIGN INTEGRATION
With this integration, users are able to open documents from Laserfiche, place recipient specific tags
(such as signature/initial boxes) in documents and email them out. Recipients will be notified of the
signature requirements via email-and once the document is signed and emailed back, both sent and
signed documents will then automatically be archived in Laserfiche,with appropriate metadata applied.
Users are able to: • Open documents in the DocuSign®editor from Laserfiche.
• Send documents to one person or to multiple recipients.
• Have returned,signed documents automatically archived in Laserfiche®, linked to and stored in the
same location with the original document.
• Easily incorporate signature processes as part of an internal process/workflow.
• Request Signatures using the DocuSign®Activity Workflow.
• Drag activity into the designer and configure properties the same way users would use other Workflow
Activities.
*Note-Client is responsible for providing their own DocuSign license,Public lP,SSL Certificate and DocuSign
"Connector"Feature
LASERFICHE NEOGOV INTEGRATION BY MCCI
The MCCi Integration between Laserfiche and NEOGOV is a powerful tool that enables Personnel Records
created in NEOGOV to be transferred seamlessly to a Laserfiche repository.To transfer records from NEOGOV to
Laserfiche, users select the Applications or Onboarding documents they want to transfer,then simply click a
"Send to Laserfiche" button in the NEOGOV interface.
The integration utilizes Restful Web Service APIs to automatically"upload"your NEOGOV documents from your
cloud-based NEOGOV implementation to your Laserfiche repository, regardless of where the repository is
located.To facilitate this transfer,this integration includes a configuration utility and Restful Web Service
Endpoint that must be installed near your Laserfiche environment.This endpoint must be able to reach your
Laserfiche server to store the record,while also being accessible over the public internet for the NEOGOV service
to send the records to your environment.
The Laserfiche NEOGOV integration currently works with the NEOGOV Insight and Onboard modules.
Client Requirements:
• Client must have the NEOGOV Insight and/or Onboarding module(s)to make use of this integration.
• Client must have a named-user license allocated for this integration to use for uploading records.
• Client must give MCCi access to your Laserfiche environment to install our Common Web Service
Endpoint.
• The listener Endpoint must be on a server that can be accessed by the NEOGOV Document Management
Service and is often deployed to your DMZ environment.
• This listener service must be able to transfer received documents to your Laserfiche server over port 80
or 443.
• Client must separately procure and install their own SSL certificates to bind to IIS HTTPS endpoints,
enabling encrypted transmission of HR documents from NEOGOV to Laserfiche.
MCCi I Page 34 of 40
MCCI INITIAL INSTALLATION STANDARDS & PROCEDURES
The following components will be installed as part of your Laserfiche solution by default unless your pricing,
Statement of Work, or written correspondence with you states otherwise. The Client is responsible for having
the hardware in place based on our minimum hardware specifications outlined in this proposal prior to software
installation.
LASERFICHE RIO • Forms
• Directory Server(LFDS) • Mobile
• Laserfiche Server • Discussions
• Windows Client&Administration Console • Federated Search
• Workflow • Import Agent(If Purchased)
• Web Client • Audit Trail
LASERFICHE AVANTE • Web Client
• Directory Server(LFDS) • Forms
• Laserfiche Server • Mobile
• Windows Client&Administration Console • Import Agent(If Purchased)
• Workflow • Audit Trail(If Purchased)
LASERFICHE SUBSCRIPTION • Forms
• Directory Server(LFDS) • Mobile
• Laserfiche Server • Discussions
• Windows Client&Administration Console • Federated Search
• Workflow • Import Agent
• Web Client • Audit Trail
REMOTE ASSISTANCE
Many of our packages list remote assistance for up to a certain number of days. This is based on total days, not
business days.
TRAVEL
MCCi will schedule travel in consecutive days for most engagements unless otherwise stated or agreed upon.
MCCI I Page 35 of 40
•
MINIMUM HARDWARE REQUIREMENTS
MCCi will provide necessary consultation upon request,as to the compatibility of current hardware with the Laserfiche System.Changes and
recommendations will be made at the time of consultation.Please keep in mind that these are the minimum system requirements(see below)as
recommended by MCCi and should be considered independently rather than collectively.Additionally,overhead for virtualization has not been
factored in to these requirements.MCCi does not recommend any version of Windows that is approaching or is beyond the"End of Extended
Support Date"specified by Microsoft.
OS Windows 10(32 or 64)
Client/Scanning CPU 2.8 GHz processor or faster
Station PC Memory 4 GB RAM or more
Communications TCP/IP
OS Windows 10 or Windows Server 2016(32 or 64)
Batch Processing CPU 2.8 GHz Processor or faster
Quick Fields Memory 8 GB RAM or more
Machine
Communications TCP/IP
High Volume Recommendation Windows 10 with 8 GB RAM,Intel Core 2 Duo Processors 3.33GHz
OS Windows Server 2012 R2 or Higher
Laserfiche CPU 4 Core Processor,2.5 GHz Processor or better
Application Server Memory 8-12 GB RAM
Communications TCP/IP
Database Requires 1 Database per Repository(See Database Server Section)
Image/File Server Typical usage factoring is 13,333 black/white standard size images per 1 GB. Clients typically use a Network Attached Storage
Storage (NAS),Storage Area Network(SAN),or a Local Storage Device.
OS Windows Server 2012 R2 or Higher
Laserfiche CPU 4 Core Processor,2.5 GHz Processor or better
Workflow Server Memory 8 GB RAM or higher
Communications TCP/IP
Database Server Requires 1 Database per Workflow Server(See Database Server Section)
Internet Information Services(IIS):IS 7(Windows Server 2008),IIS 7.5(Windows Server
OS&IIS 2008 R2),IIS 8(Windows Server 2012),IIS 8.5(Windows Server 2012 R2),IIS 10
(Windows Server 2016)
CPU Dual Core Processor,2.5 GHz Processor or better
Laserfiche Audit Memory 4 GB RAM
Trail Server
Communications TCP/IP
Local Storage C:\Drive with 40GB or greater available
Database Server Requires 1 Database per Repository(See Database Server Section)
OS Windows Server 2012(Service Pack 2 or Higher)
CPU 2.93 GHz or Faster
Laserfiche Memory 4 GB RAM
Connector Laserfiche Server version 9.0 or later if using Laserfiche Connector with the Laserfiche
Client
Software Requirements Laserfiche Server version 8.3 or later if using Laserfiche Connector with Web Access
Laserfiche Web Client version 10.2 or later to use the assign template and fields action,
the import action,or the show search count option with Web Access.
MCCi I Page 36 of 40
Required if Installing"Web Access/Client"or Public Portal-"Weblink"
Internet Information Services WS):IS 7(Windows Server 2008),IIS 7.5(Windows Server
OS&115 2008 R2),IIS 8(Windows Server 2012),IIS 8.5(Windows Server 2012 R2),11510
(Windows Server 2016)
CPU 8 Cores 2.8 GHz or faster processor
Memory 8 GB RAM or more
Web Browser(minimum versions): Laserfiche Web products operate most efficiently
Viewer when using Internet Explorer 11 or later. Other supported browsers are Microsoft
Edge,Firefox,Safari and Chrome
Web Module Laserfiche Public Portal-Weblink Per Processor(Unlimited)licensing specifics: The
Server(s) Clients are responsible for any Public Portal License allows unlimited connections per processor;however,a large
additional security protocol number of connections may affect the Laserfiche application server performance(one
setup/associated fees that are processor can handle roughly 100 to 150 concurrent retrieval connections). The client
required to provide internal/external
web access. An example would be must have one Public Portal License for each Laserfiche application server they desire
setting up"Kerberos"for thin client to connect to,and the Public Portal license must be licensed by the appropriate
active directory authentication or number of processors,which is required to match or exceed the CPUs/processors on
setting up VPN access to allow the Laserfiche application server that the Public Portal will connect to. For example,
Laserfiche's iPad/iPhone applications the client must have a dual-processor or multiprocessor Public Portal license in order
to connect through the Web Access to connect to a Laserfiche Application Server that has two or more processors.Public
Portal View Only Licenses may only be used with WebLink;they are not available for
server. other applications.
OS Windows Operation Systems:32&64 bit
OCR Scheduler for Requirements Laserfiche Version 9 Server or Higher(runs as a service),Laserfiche Version 9 Client or
Laserfiche Higher.
Recommendation 1 dedicated Laserfiche Named User license
Must use ISIS drivers to be compatible with Laserfiche ScanConnect software.Scanner compatibility should be confirmed by
Scanners referencing the most up to date Laserfiche published supported scanner list at:
blip://laserfiche.com/static/Resources/scanlist.html
Laserfiche Server Version 9 or higher,Avante or Rio licensing model
Internet Information Services(IIS):IS 7(Windows Server 2008),IIS 7.5(Windows Server
Web Server 2008 R2),IIS 8(Windows Server 2012),115 8.5(Windows Server 2012 R2),115 10
(Windows Server 2016)
CPU 4 Core or more
Memory 8 GB RAM or more
Hardware requirements may fluctuate based on the number of users logged in to the
Laserfiche Forms Note server.If you expect to have many simultaneous connections to your Laserfiche Forms
server,we encourage you to configure it with a faster CPU and/or add more RAM.
Database Server Requires 1 Database per Forms Server(See Database Server Section)
Users can fill out forms that start a process in Chrome(latest version),Safari(Mac
only),Firefox(latest version),Internet Explorer 11 and later,Edge,Opera.
The Laserfiche Forms inbox,Form Designer,Process Modeler,Administrative pages,
Client etc.must be viewed in Internet Explorer 11,Edge,Firefox(latest version),or Chrome
(latest version).
Laserfiche Forms also supports mobile browsing(Chrome,Firefox,and Safari
recommended).
Concurrent Users Cores Memory
25-100 4 32
101-200 8-16 64
Database Server
201-1,000 16-32 64
1,000+ 32+ 64+
Database File Locations It is recommended to follow Microsoft SQL best practices when installing and
configuring for use with Laserfiche.
Microsoft SQL Server 2012(Service Pack 2)and Higher.Note: Express editions of the
above Microsoft SQL Server versions are supported but are only suitable for
Versions repositories of fewer than one million pages and five or fewer simultaneously-
connected users.Larger or more frequently-accessed repositories will see significant
performance issues when using Microsoft SQL Server Express.
MCCi I Page 37 of40
Terms and Conditions requirement,the client waives any and all liability to MCCi for any fees,damages,etc.that
MCCi,a Limited Liability Company,which is duly organized and existing under the laws of the could be related to software configurations.
State of Florida,hereinafter referred to as MCCi,hereby offers the Laser-fiche Software&
Services according to the following terms and conditions: 9.TEST/EVALUATION SOFTWARE
Purchases/availability of test and/or evaluation software are dependent upon the
t LASERFICHE SOFTWARE PLATFORM UPGRADE manufacturers current relative policies.
One year of LSAP must be purchased for new products when upgrading.LSAP of the original
product will not be credited.However,remaining months of LSAP can be applied towards the 10.CLIENT SOFTWARE CUSTOMIZATIONS
new purchase of one year of LSAP for the new products.To receive any available software The client may also choose to customize their software internally without MCCi's help.MCCi is
credit for prior platform software,the client must have an active LSAP(support/maintenance not responsible for any damages caused by the client's customization of the software.MCCi will •
that has not expired).Credits are not available for moving to Laserfiche Subscription or Cloud not be held responsible for correcting any problems that may occur from these customizations.
licensing options from an alternative Laserfiche licensing model. Routine updates to the software may affect any customizations made by the client.If MCCi's
help is required to correct/update any customizations made by the client,appropriate charges
2. INTEGRATIONS will apply.
3rd party Laserfiche integrations or utilities may consume one or more Laserfiche user licenses
depending on how the vendor designed and coded the integration.These additional licensing 11. CLIENT OWNED HARDWARE
needs should be verified by the Client and considered in the user licensing purchased. With the exception of MCCi providing hosted infrastructure options for Laserfiche,MCCi does
not support any client-owned hardware or any of the related services as part of this contract.
3.SOFTWARE ASSURANCE PLAN(SAP)
MCCi acts as 1st tier support and works with the manufacturer at a 2nd tier level when needed. 12. USE OF BASECAMP
MCCi's Software Assurance Packages include:access to software point release updates, Through the course of this project,MCCi may choose to utilize the third-party service
telephone or email support for software related issues,24-hour FTP and website access, Basecamp(http:llwww.basecamo.com)for project management and team collaboration.
technical bulletins,and newsletters.Adjustments in annual support rates may be made to Documentation and correspondence exchanged between MCCi and The Client may be stored
coincide with current U.S.inflation rates;any increase will not exceed the cumulative increase in Basecamp.The Client acknowledges that Basecamp is responsible for secure storage of this
in the Consumer Price Index(CPI)occurring since the last price increase.Annual support documentation,and agrees that Basecamp's security guidelines located
payment is due in advance of the renewal date.Reinstatement fees will apply if payment is at httos://basecamo.com/security are acceptable for the storage of The Client's data and
received more than 30 days after the renewal date.Any updates requiring shipment of correspondence exchanged with MCCi.
software require Client to pay shipping costs.For Laserfiche(all other software brand terms are
based on manufacturer's policy)products: 13.CLIENT INFORMATION TECHNOLOGY ASSISTANCE
• For net new systems,the support date is set 30 days after MCCi submits software order For MCCi to excel in customer service,the client must provide timely access to technical
to Laserfiche. resources.The client must provide adequate technical support for all MCCi installation and
• For platform upgrades,the support date is set immediately upon MCCi submitting support services.If the client does not have"in-house"technical support,it is the client's
software order to Laserfche• responsibility to make available the appropriate Information Technology resources/consultant
• For additional software,the support date is prorated to match the client's existing when needed.
support date.
• All maintenance/subscriptions are prepaid and non-refundable. 14.SOFTWARE INSTALLATION
• For Subscription Licensing(only applicable if Subscription licensing has been purchased) MCCi will install all software outlined herein.If additional software is needed to bring the site
• Notice of non-renewal:45-day written notice is required.If payment is not up to specifications,client will be billed accordingly.
received prior to the expiration date,the Client will receive a 15-day grace period
and then the Subscription software will no longer function. 15. PROFESSIONAL SERVICES RESCHEDULING/CANCELLATIONS
• Renewal of expired Subscription licensing:If a customer reactivates an expired Travel Expenses:If the client cancels or reschedules an installation after MCCi has made travel
Subscription account within the same calendar year,the customer will be charged arrangements,travel expenses may be incurred due to circumstances such as non-refundable
a 1-month reinstatement penalty and the anniversary date will remain as the airline tickets,hotel reservations,rental cars,etc.
original anniversary date.If the reactivation of an expired account occurs a year or Site Preparation:The Client site should be ready for installation according to specifications
more after it has been expired,the customer will be charged a 1-month outlined within the Hardware section.If site is not prepared and results in cancellation,delays,
reinstatement penalty and will have a new anniversary date based on the date of or rescheduling of an installation after MCCi has made travel arrangements,the client may
purchase. incur expenses due to circumstances such as non-refundable airline tickets,training/install
charges,hotel reservations,rental cars,etc.
Clients may contact MCCi support via MCCi's Online Support Center,email Project Delays:Requests made by the client to cancel/reschedule delivery of services will
(5upport@mccinnovations.com),or telephone 866-942-0464.Support is available Monday cause a delay in delivery of the services and the overall project.The client understands that
through Friday(excluding major holidays)from 8 a.m.to 8 p.m.Eastern Time. MCCi will have to respect the timelines of other scheduled projects when rescheduling services
due to a request made by the client.
4.SOFTWARE PURCHASES AND SUPPORT RENEWALS
As your current Solution Provider of Record,Laserfiche policy dictates that MCCi,is the only 16.ADDITIONAL SERVICES
Solution Provider that can download software licenses and activations for you.Unless you As an additional service/product under this contract,MCCi can provide the following:
decide to cancel your contract with MCCi or work with Laserfiche to formally change your • Electronic Agenda and Legislative Management(Legistar)-MCCi offers the Granicus
Laserfiche Solution Provider of Record,future software purchases,upgrades,and support Legislative Management Suite(Legistar)and related services,which provides electronic
renewals will be processed and provided solely by MCCi. automation and creation of agendas and minutes.Legistar is also integrated with
Laserfiche.
5. LASERFICHE RIO SHARED SERVICES PROVISIONS • Scanning and Digital Conversion Bureau-MCCi offers scanning,indexing,and
The Host Entity is the owner of the Laserfiche licensing and is registered as such with MCCi and integration of hard copy documents and microfilm/microfiche with Laserfiche Software
Laserfiche corporate.For Laserfiche corporate licensing rules,there can only be one licensed to provide the Client with the most powerful index retrieval search engine available.
entity per Laserfiche Rio platform.Licensing is non-transferrable.Additionally,the Host Entity is • Open Records Request Solution(JustFOIA)-MCCi offers its JustFOlA solution to help
responsible for cost allocation among the other entities that are utilizing its Laserfiche Rio agencies track open records requests.JustFOIA is a hosted solution that is user-friendly,
Platform and for being the main point of contact for support provided through MCCi. affordable,and integrated with Laserfiche ECM.
6.SERVICE LEVEL AGREEMENT(SLA) 17.AGREEMENT EXTENDED TO OTHER GOVERNMENTAL UNITS
MCCi's SLAs are offered as additional options to the Software Assurance Package.A SLA is MCCi agrees to allow any other Government agency to purchase items at the same terms,
required in some circumstances and offers the client escalated response times depending on conditions,and pricing as this contract during the contract period.Minor changes in terms and
the severity of the support issue,as well as extended support hours and many other additional conditions may be negotiated by MCCi and participating Government agencies.Any orders
benefits.The SLA documentation is readily available upon request.MCCi currently has two issued against this agreement shall be the sole responsibility of the Government agency
separate SLAB available: placing the order.It is understood that the Client shall incur no financial responsibility in
• MCCi SLA:Level 2-Infrastructure Hosting connection with any purchase by another Government agency.
• MCCi SLA:Level 3-Application Support
18. LIMITED LIABILITY
7. MCCi SOFTWARE CUSTOMIZATIONS Notwithstanding anything in this Agreement to the contrary,MCCi's total liability to the dient for any
The client may elect to contract with MCCi to customize the standard software.As standard and all claims,damages,or liability arising out of or related in any way to this agreement or the
software is upgraded,any customizations performed will require support and updates through products or services being provided by MCCi to Client shall be strictly limited to the project fees paid
our Integration Support Assurance Program(ISAP).ISAP must be current to receive updates to to MCCi by the Client for the preceding 12-month period immediately preceding the event giving rise
the integration at no additional charge.Otherwise,current hourly rates will apply.Upgrades to to the claim by the Client,and shall also be limited to the fees paid to MCCi for the particular
existing programs or the acquisition of new programs from vendors other than MCCi may service/product that the Client's claim was caused by or arose out of.[For example,if the Client is
affect customizations made to the software by MCCi.MCCi will not be held responsible if paying MCCi for both Laserfiche Product and Infrastructure Hosting Services,and the daim arises
upgrades or changes made by the client or another vendor or application preclude the
operation of MCCi's customizations. from an Infrastructure Hosting Services problem,then the liability limitation would be the 12-months
•
fees paid for Infrastructure Hosting Services and would not include the fees paid for Laserfiche
8. MCCi SOFTWARE CONFIGURATION SERVICES products.]
The client may elect to contract with MCCi to configure the software.The client is responsible
for testing all software configurations completed by MCCi.By acknowledging this testing
MCCi I Page 38 of 40
19.INDEMNIFICATION increase your fees by the same percentage amount,provided we notify you in
•
If MCCi or our affiliates(owners or partners),or any of our or their respective employees, writing at least 90 days before the effective date of the price increase.
agents,or suppliers(the"Indemnitees")is faced with a legal claim by a third-party arising out of Adjustments in subscription rates may be made to coincide with current U.S.
•
your actual or alleged gross negligence,willful misconduct,violation of law,failure to meet the inflation rates;any increase will not exceed the cumulative increase in the •
security obligations required by the Agreement,or violation of your agreement with your Consumer Price Index(CPI)occurring since the last price increase.Note that for
customers or end users,then you will pay the cost of defending the claim(including reasonable renewals of terms that are one(1)year or more in length,MCCi will not increase
attorney fees)and any damages award,fine or other amount that is imposed on the fees more than once over a 12-month period. In the event that the client has a
Indemnitees as a result of the claim.Your obligations under this subsection include claims renewal term of less than one(1)year(examples would be quarterly or monthly), •
arising out of the acts or omissions of your employees or agents,any other person to whom fees can be increased at any time and by any amount,upon 90 days advance •
written notice.
you have given access to the Services,and any person who gains access to the Services as a Payment: Payments are due according to the terms specified on the invoice and always
result of your failure to use reasonable security precautions,even if the acts or omissions of prior to the subscription expiration date.Late payments are subject to fees,as well as
such persons were not authorized by you.You must also pay reasonable attorney fees and suspension of services.
other expenses we incur in connection with any dispute between persons having a conflicting
claim to control your account with us or arising from an actual or alleged breach of your Terms specific to different hosting options
obligations to them. A.Infrastructure Hosting with Managed Services
MCCi offers server instances to clients that would rather not acquire the physical or virtual
20.FORCE MAJEURE infrastructure themselves and who desire to have a fully managed solution.MCCi offers these •
Neither party shall be liable for any delay or failure in performance due to causes beyond its services through its award-winning partner Rackspace.MCCi offers AWS,Azure,or Rackspace
reasonable control. hosted infrastructure,as well as fully Managed Service options,all through its partnership with
Rackspace.
21.CLIENT FINANCIAL SOLVENCY/BANKRUPTCY The client acknowledges the following terms,conditions,and limitations(and accepts that
MCCi may require payment in advance for products and services in response to learning of MCCi's liability and responsibility is limited by the following):
financial solvency or bankruptcy issues. • Rackspace's Acceptable Use Policy found at:
btto://www.rackspace.com/informationffegal/global/aup.
22. NO HIRE CLAUSE • Client shall have no rights against Rackspace in connection with the Hosting Services sold
Client and MCCi agree that during the period that this agreement is in force,including by MCCi.
extensions or modifications thereto,and for an additional 12 months following this period, • Prohibition of high-risk use:The client may not use the hosting service in any situation
neither Client nor MCCi will actively recruit or solicit employees,independent contractors of where failure or fault of the hosting services could lead to death or serious bodily injury •
either company,or the employees of any of the other subcontractors who are on active payroll of any person,or to physical or environmental damage.For example,you may not use or
status and are currently participating in this program,without the prior written approval of the permit any other person to use the hosting services in connection with aircraft or other
party whose employee or independent contractor is being considered for employment.This modes of human mass transportation,nuclear or chemical facilities,or medical life
does not prohibit any employee from responding to or pursuing employment opportunities support devices.
through normal media channels,(i.e.newspapers,professional journals,etc.)so long as it is not • Microsoft license terms,if applicable:http://www.rackspace.co.uk/legal/microsoft-
related to this particular program and that it is not an attempt to avoid the intent of the above license.
restriction.If,during the term of,or within 12 months after the termination of the performance • MCCi does not promise that the services will be uninterrupted,error-free,or completely
period of this agreement,client hires directly or indirectly contracts with any of MCCi's secure.You acknowledge that there are risks inherent in internet connectivity that could
personnel for the performance of systems engineering and/or related services hereunder, result in the loss of your privacy,Client Data,Confidential Information,and property.
•
client agrees to pay MCCi 125%of the fees paid to,or in favor of such personnel for one(1) • MCCI is not liable to you for lost data unless and to the extent you purchase data backup
year after such personnel separates from service with MCCi. services,and we fail to provide the backup services as agreed.If you purchase backup
services,you release MCCi from liability for loss of data to the extent the data has
23.TERMINATION changed since the time that we were last required by the Agreement to perform a
The services provided in this agreement will be in full force and effect for a period of three(3) backup.
years from the execution date of the agreement,or from the initial software/maintenance
subscription date(applicable only when such components are included). Thereafter,this B.Infrastructure Hosting Only(No Full Managed Service Option)
agreement will be automatically renewed from year to year,provided that either party may MCCi offers"Docs on The Cloud"server instances to clients that would rather not acquire the
alter or cancel the terms of this agreement upon 60 days written notice. physical or virtual infrastructure themselves.MCCi offers this service through a partner
(Gordon Flesch Company,Inc.).They are the leading provider of hosted Laserfiche server
24.MARKETING&REFERENCES instances.Unless noted otherwise,Docs on The Cloud server instances are hosted in"Amazon
Client agrees to allow MCCi to publicly announce the client's selection of MCCi for the specific Web Services"(AWS)and include the creation,maintenance,and upgrades of purchased virtual
solution(s),at the time of the dient contracting with MCCi.Additionally,upon the dient providing machines,maintenance of operating system software,and daily backup snapshots of the
written consent,MCCi is authorized to publish and publicize testimonials and case study information hosted infrastructure.The client acknowledges the following terms,conditions,and limitations
pertaining to MCCi's work with the Client.This information,including the Clients organization name, (and accepts that MCCi's liability and responsibility is limited by the following): •
logo,and contact information will be used in all media types. • MCCi:Initial installation of Laserfiche software components and ongoing application of
Laserfiche upgrades if client subscribes to MCCi's Managed Services or Laserfiche
25.MCCI TERMS&CONDITIONS FOR HOSTED INFRASTRUCTURE Administration Services package.MCCi also serves as 1st tier for support issues and
These'Terms&Conditions for Hosted Infrastructure"are on&aoolicable if Client contracts with handles all billing related to the service.
MCCi to host infrastructure for its Laserfiche Solution. • Client:Serves as server and database administrator and maintains all non-Laserfiche and
non-operating system applications,including required database software acquisition,
In the event that Client contracts with MCCi for Hosted Infrastructure service,there are additional installation,maintenance,upgrades,and database maintenance routines. •
contract terms applicable to these services,which are contained in"MCCi SLA:Level 2- The client acknowledges and accepts the published AWS Service Level Agreement,Customer
Infrastructure Hosting"The MCCi SLA:Level 2-Infrastructure Hosting terms are available upon Agreement,and Customer License Terms and acknowledges and accepts that MCCi extends
request. the same terms to the client,which will always be limited to the most recent published AWS
terms and conditions:
Subscription Term,Fees.Payment,and Termination of Services AWC EC2 SLA:bttos://aws.amazon.com/ec2/sla/
Subscriptions for hosted infrastructure are for no less than a one(1)year period and can be AWS Customer Agreement:hrtosJ/aws.amazon.som/agreement/
prorated to match Laserfiche software/subscription renewal dates.The term starts when AWS Customer License Terms:httosJ/www.gflesch.com/hubfs/Gordon-Flesch
access is provided.For new implementations,the Laserfiche software/subscription order Site/Terms and Services Documents/AWSResellerCustomerLicenseTerms.pdf
process and start date of renewal periods may be aligned to match the hosted infrastructure •
MCCi does not promise that the Services will be uninterrupted,error-free,or completely
subscription start date.The one(1)year period automatically renews,unless the client provides secure.You acknowledge that there are risks inherent in internes connectivity that could
written notice 90 days in advance.You may terminate this Agreement for convenience at any result in the loss of your privacy,Client Data,Confidential Information,and property.
time upon 90 days advance written notice. • MCCI is not liable to you for lost data unless and to the extent you purchase data backup
• Fee increases: services,and we fail to provide the backup services as agreed.If you purchase backup
• Adjustment to fees related to an increase in the level of service services,you release MCCi from liability for loss of data to the extent the data has
requested/authorized by the client will be made at the time of such changes in changed since the time that we were last required by the Agreement to perform a
service becoming available to the client. backup.
• Third-Party License Fees-In the event that a third-party license provider increases
the fee they charge MCCi's hosting partner for your use of such license,we will
MCCi I Page 39 of 40
ek
Submitted by: MCCi,a Limited Liability Company
Date: October 25, 2019
By:
(Signature)
(Printed Name&Title)
Noted Items Accepted by: OCOEE,FL
Date:
By:
(Signature)
(Printed Name&Title)
MCCi I Page 40 of 40