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HomeMy WebLinkAboutItem 03(a) Approval of Franchise Agreement with Waste Connections of Florida, Inc. 4\9,4 ocoee florida AGENDA ITEM COVER SHEET Meeting Date: January 21, 2020 Item # 3a Reviewed By: / Contact Name: Stephen C. Krug Department Director: Contact Number: 6002 City Manager: /1, "% - Subject: Solid Waste Franchise Agreement with Waste Connections of Florida, Inc. Background Summary: The City Commission elected to expand the Commercial and Multi-family Solid Waste Franchise with Waste Connections (WC) to include Residential Collection at the August 20, 2019 meeting. WC, the City Attorney and Public Works have completed the new franchise contract and request Commission approval. Public Works recommends approval of the contract. Issue: Request Commission approval for the Exclusive Franchise Agreement with Waste Connections of Florida, Inc., for the Collection of Residential and Commercial Solid Waste and Recyclable Materials. Recommendations: Recommend the City Commission approve the Exclusive Franchise Agreement between the City and Waste Connections of Florida, Inc., for the Collection of Residential and Commercial Solid Waste and Recyclable Materials. and for the Mayor and City Clerk to execute the agreement. Attachments: Exclusive Franchise Agreement between City of Ocoee, Florida and Waste Connections of Florida, Inc., for the Collection of Residential and Commercial Solid Waste and Recyclable Materials. Financial Impact: The service is being funded through the Solid Waste Division. Type of Item: (please mark with an x') Public Hearing For Clerk's Dept Use: Ordinance First Reading X Consent Agenda Ordinance Second Reading Public Hearing Resolution Regular Agenda X Commission Approval Discussion& Direction Original Document/Contract Attached for Execution by City Clerk Original Document/Contract Held by Department for Execution Reviewed by City Attorney D c-ckeL Crosb - e.,v LA l e( N/A Reviewed by Finance Dept. 'I ,_ _ _ ,,, __ N/A Reviewed by ( ) N/A 2 Exclusive Franchise Agreement between City of Ocoee, Florida and Waste Connections of Florida, Inc., [Contractor] for the Collection of Residential and Commercial Solid Waste and Recyclable Materials Exclusive Franchise Agreement Table of Contents EXHIBITS EXHIBIT 1 GENERAL MAP OF SERVICE AREA EXHIBIT 2 LEGAL DESCRIPTION OF SERVICE AREA EXHIBIT 3 RATES FOR COLLECTION SERVICES 3-1 Residential 3-2 Commercial and Multi-Family EXHIBIT 4 ANNUAL RATE ADJUSTMENT FOR COMMERCIAL AND MULTI-FAMILY EXCLUSIVE FRANCHISE AGREEMENT This Exclusive Franchise Agreement("Agreement")is made and entered into this day of , 2020 ("Effective Date") by and between the City of Ocoee,a municipal corporation existing under the laws ofthe State of Florida("City"), and Waste Connections of Florida, Inc.,a Delaware corporation authorized to do business in the State of Florida("Contractor"). RECITALS WHEREAS,the City wishes to use and the Contractor wishes to provide the Contractor's services for the Collection of Residential and Commercial Solid Waste and Recyclable Materials, subject to the terms and conditions contained in this Agreement; and WHEREAS, the City Commission of the City of Ocoee ("Board")finds that granting an exclusive franchise to the Contractor,subject to the terms and conditions contained in this Agreement, is in the public interest and will protect the public health, safety and welfare; and WHEREAS,the Board finds that the franchise granted herein properly balances the Board's desire to provide excellent, environmentally-sound Collection Services to the City's residents and the Board's desire to minimize the cost of such services. NOW, THEREFORE, in consideration of the mutual promises, covenants and agreements contained herein and the mutual benefits provided hereunder, the receipt and sufficiency of which are hereby acknowledged, the City and the Contractor agree that they shall be bound by and shall strictly comply with the following provisions of this Agreement: SECTION 1: DEFINITIONS For the purposes of this Agreement, the definitions contained in this Section 1 shall apply unless otherwise specifically stated. If a word or phrase is not defined in this Agreement, the definition of such word or phrase in the City's Ordinances shall apply. To the extent the definitions contained herein conflict with similar definitions in any federal, state, or local law, including but not limited to the definitions in the Ordinances,the definitions herein shall prevail when construing this Agreement. 1.1 Advertisinw shall mean any written communication for the purpose of promoting a product or service. The Contractor's name and telephone number, and other information provided in the manner specified in this Agreement, is not Advertising. 1.2 Agreement shall mean this Exclusive Franchise Agreement. 1.3 Agreement Year shall mean: (a)the period beginning on ,2020 and continuing through and including , 2027; and (b)each calendar year throughout the term of this Agreement. 1.4 Applicable Law shall mean any local, state or federal statute, law,constitution,charter,ordinance, judgment,order, decree,permit, rule, regulation, directive, policy, standard or similar binding authority,or a judicial or administrative interpretation of any of the same, which are in effect or are enacted, adopted, promulgated, issued or enforced by a governmental body during the term of this Agreement, and relate in any manner to the performance of the City or Contractor under this Agreement. 1.5 Assessment Roll shall mean a non-ad valorem assessment roll relating to solid waste management system costs and recovered materials management system costs, approved by a resolution in accordance with Section 143-8 of the City's Code of Ordinances. 1.6 Back Door Service shall mean the Collection of Solid Waste and Recyclable Materials on a Customer's property at a location that is not Curbside. 1.7 Biomedical Waste shall mean any solid or liquid waste which may present a threat of infection to humans, including non-liquid tissue, body parts, blood, blood products, and body fluids from humans and other primates; laboratory and veterinary wastes which contain human disease-causing agents; discarded sharps; and absorbent materials saturated with blood or body fluids. 1.8 Board shall mean the City Commission of the City of Ocoee, Florida. 1.9 Building shall mean any structure, whether temporary or permanent, built for the support, shelter or enclosure of people,chattel,or property.This term shall include mobile homes or similar vehicles serving the function of a Building. 1.10 Bulk Waste shall mean a large item that is discarded by a Customer on their Residential Property as a result of normal housekeeping activities,which cannot be placed in a Garbage Cart because of its size, shape or weight. Bulk Waste includes, but is not limited to, White Goods, furniture, household goods, materials resulting from home improvement projects,fixtures,sinks,toilets,ladders,Electronic Equipment, and carpet. Bulk Waste does not include Exempt Waste or large items that are not found in a residential Dwelling Unit. 1.11 Certificate of Occupancy shall mean a document issued by the City certifying that a newly constructed building has been constructed in compliance with City specifications and is suitable for use. 1.12 Change in Law shall mean the adoption, promulgation, or modification of any Applicable Law after the Effective Date, which directly and substantially affects the Contractor's or City's ability or cost to perform under this Agreement. A Change in Law does not include a change in any tax law or workers' compensation law. 1.13 UL shall mean, depending on the context, either (a) the geographic area contained within the corporate limits of the City of Ocoee, Florida or (b) the government of the City of Ocoee, acting through the Board or its designee(s). 1.14 City Manager shall mean the City's chief executive officer or their designee(s). 1.15 Collectioq shall mean (a)the process of picking up Solid Waste and Recyclable Materials from a Person that generates such waste and materials and(b)the process of transporting and delivering the Solid Waste and Recyclable Materials to a Solid Waste Management Facility. 1.16 Collection Container shall mean Garbage Carts and Recycling Containers. 1.17 Collection Plan shall mean the Contractor's written plan for providing Collection Service in compliance with the requirements in this Agreement. 1.18 Collection Service shall mean one or more of the various services provided by the Contractor for the Collection of Solid Waste and Recyclable Materials pursuant to this Agreement. 1.19 Commencement Date shall mean January 6, 2020, which is the date when the Contractor shall begin providing Collection Services to the City pursuant to the requirements of this Agreement. 1.20 Commercial Lawn Care Company shall mean a Person that provides lawn and garden maintenance services for remuneration. This definition includes landscapers. 1.21 Commercial Property shall mean real property that is located in the Service Area and not classified as Residential Property. Commercial Property includes property used primarily for: (a) commercial purposes, such as hotels, motels, stores, restaurants,theaters, service stations, and recreational vehicle parks; (b) institutional purposes, such as governmental offices, churches, hospitals, and schools; and (c) not-for-profit organizations. Commercial Property includes commercially zoned property that is used primarily for residential purposes,and mobile home parks in which all of the lots or spaces are offered for rent or lease for the placement of mobile homes.Vacant land,not classified as Improved Property, shall be deemed Commercial Property. 1.22 Commercial Waste shall mean Solid Waste and Recyclable Materials generated on Commercial Property. 1.23 Community Events shall mean events sponsored or co-sponsored by the City. 1.24 Compactor shall mean a stationary or mobile mechanism that is used to densify Solid Waste in a Mechanical Container. 1.25 Construction and Demolition Debris shall mean discarded materials generally considered to be not water soluble and non-hazardous in nature, including, but not limited to, steel, glass, brick, concrete, asphalt roofing material,pipe, gypsum wallboard,and lumber, resulting from the construction,destruction, or renovation of a structure. This Agreement does not address Construction and Demolition Debris. 1.26 Consumer Price Index or "CPI" shall mean the -Consumer Price Index—All Urban ConsumersII for the South Urban Region (Series ID CUUR0300SA0), as published by the U.S. Department of Labor, Bureau of Labor Statistics, or a successor agency. 1.27 Contingency Plait shall mean the Contractor's plan for avoiding an interruption in Collection Service in the event that an emergency or other situation renders the Contractor's operations yard or equipment unusable. 1.28 Contractor shall mean Waste Connections of Florida,Inc.,a Delaware corporation registered to do business in the State of Florida. 1.29 Curbside shall mean a location adjacent to a road or right-of-way that abuts a Customer's property and provides access for the Contractor's Collection vehicles. If there is no public access to the Customer's property,Curbside shall mean a location that is adjacent to a public or private roadway where the Contractor may lawfully gain access and provide Collection Service to the Customer. 1.30 Customer shall mean any Person that owns or occupies Residential Property that receives Collection Service from the Contractor pursuant to this Agreement. 1.31 Customer List shall mean a list that identifies the Residential Property entitled to receive Collection Service from the Contractor. 1.32 jay shall mean a calendar day, except Saturdays, Sundays, and Holidays. 1.33 Designated Facility shall mean a facility designated by the City for the Recycling or disposal of the Solid Waste and Recyclable Materials collected pursuant to this Agreement. 1.34 Director shall mean the Director of the City's Public Works Department or their designee(s). 1.35 Disaster Debris shall mean debris that is produced or generated by a natural or manmade disaster. Disaster Debris includes but is not limited to Yard Trash, Construction and Demolition Debris, and Bulk Waste. 1.36 Disaster Debris Contract shall mean the City's contract(s) with one or more contractors for the removal, hauling, processing, disposal, or Recycling of Disaster Debris. 1.37 Dwelling Unit shall mean any type of structure or Building unit intended for, or capable of being utilized for, residential living, except those structures or Building units included within the definition of Commercial Property. A Dwelling Unit includes a room or rooms constituting a separate, independent living area with a kitchen or cooking facilities, a separate entrance, and bathroom facilities, which are physically separated from other Dwelling Units, whether located in the same structure or in separate structures. 1.38 Effective Date shall mean the date when this Agreement is signed and duly executed by the Board or its designee,which shall occur after the Agreement is signed and duly executed by the Contractor. 1.39 Electronic Equipment shall mean large electronic devices that have been discarded, including but not limited to computers,monitors,televisions,cathode ray tubes,printers,scanners,and copying machines. 1.40 exempt Waste shall mean materials that are exempt from the Contractor's exclusive franchise under this Agreement. 1.41 Extraordinary Waste shall mean wastes that require extraordinary measures to manage, including but not limited to abandoned boats and motors,abandoned cars and engines, dead animals,agricultural and industrial wastes, Biomedical Waste, Radioactive Waste, and Hazardous Waste. 1.42 Field Supervisor shall mean the Contractor's employee that is responsible for supervising the Contractor's Collection Services in the City. 1.43 First Agreement Year shall mean the period beginning on January 6, 2020 (i.e., the Commencement Date) and continuing through and including January 5, 2021. 1.44 Garbage shall mean all kitchen and table food waste, and animal or vegetative waste that is attendant with or results from the storage, preparation, cooking, or handling of food materials. 1.45 Garbage Can shall mean any commonly available metal or heavy-duty plastic receptacle for Solid Waste that has an enclosed bottom and sides, a tight fitting lid or top, handles on the sides, and a capacity of approximately thirty-two (32) gallons or less. 1.46 Garbage Cart shall mean a container that is made with heavy-duty hard plastic or other impervious material, hot-stamped or stenciled with the City logo, with enclosed sides and a bottom, mounted on two wheels, equipped with a tight-fitting hinged lid, and used for the automated or semi-automated Collection of Garbage and Rubbish. 1.47 General Manager shall mean the employee designated by the Contractor as the Contractor's primary representative with regard to matters involving this Agreement. 1.48 Hazardous Waste shall mean Solid Waste, or a combination of Solid Wastes, which, because of its quantity, concentration, or physical, chemical, or infectious characteristics, may cause, or significantly contribute to, an increase in mortality or an increase in serious irreversible or incapacitating reversible illness or may pose a substantial present or potential hazard to human health or the environment when improperly transported, disposed of, stored,treated, or otherwise managed. Hazardous Waste includes any material or substance identified as a hazardous waste, hazardous substance, or hazardous material in the Florida Administrative Code, Florida Statutes, or other Applicable Law. 1.49 Holidav shall mean New Year's Day (January 1), Memorial Day, Independence Day (July 4), Labor Day, Thanksgiving Day, and Christmas Day(December 25). 1.50 Improved Property shall mean any cleared,graded or drained real property upon which a Building or structure is erected and occupied or capable of being occupied(i.e., a Certificate of Occupancy has been issued)for residential, commercial, institutional,or industrial use. 1.51 Interest shall mean a payment by the City or the Contractor,as the case may be,at a rate determined pursuant to Section 55.03(1), Florida Statutes. 1.52 Land Clearing Debris shall mean the trees, tree trunks, limbs, stumps, bushes, other vegetation, rocks, soil, and other materials resulting from a land clearing or lot clearing operation. 1.53 Legitimate Complaint shall mean any complaint where the applicable requirements of this Agreement concerning the Set Out and Collection of Solid Waste were satisfied by the Customer, but were not satisfied by the Contractor. 1.54 Load shall mean any Solid Waste or Recyclable Material that is collected or transported in the Contractor's Collection vehicle. 1.55 Materials Recovery Facility shall mean a Solid Waste Management Facility that provides for the extraction from Solid Waste of Recyclable Materials,materials suitable for use as a fuel or soil amendment, or any combination of such materials. 1.56 Mechanical Container shall mean a dumpster, Roll-Off Container, Compactor, or other large container that is placed on and removed from a Person's Premises with mechanical equipment, and used for the Collection of Solid Waste or Recyclable Materials. 1.57 Missed Collection shall mean any occasion when the Contractor fails to provide Collection Service to a Customer on a Scheduled Collection Day in accordance with the provisions of this Agreement. 1.58 Mobile Home Park means a trailer park for mobile or modular homes, if the lots in the park are included in the current Assessment Roll. 1.59 Multi-family Residential Unit means a Residential Property containing more than four(4) single family residential units. 1.60 New Customer shall mean the occupant of a parcel of Residential Property that receives Collection Service for the first time after the Commencement Date. 1.61 Non-Collection Notice shall mean a written form, tag, or sticker that is used by the Contractor to notify a Customer of the reason(s) why the materials Set Out by the Customer were not collected by the Contractor. 1.62 Non-Conforming Material shall mean any material that is Set Out for Collection in a Recycling Container, but is not a Recyclable Material. 1.63 Ordinances shall mean the City of Ocoee Code of Ordinances, as amended from time to time. 1.64 OSHA shall mean the Occupational Safety and Health Act and all implementing regulations. 1.65 Performance Bond shall mean the financial security furnished by the Contractor as a guarantee that the Contractor will perform its work and pay all lawful claims in compliance with the terms of this Agreement. 1.66 Person shall mean any and all persons, natural or artificial, including any individual, firm, partnership,joint venture, or other association, however organized; any municipal or private corporation organized or existing under the laws of the State of Florida or any other state; any county or municipality; and any governmental agency of any state or the federal government. 1.67 Plastic Bag shall mean a heavy-duty plastic trash bag that is securely tied at the top,with a capacity of thirty-three(33) gallons or less and may include lawn bags. 1.68 Premises shall mean Improved Property. 1.69 Radioactive Waste shall mean any equipment or materials that are radioactive or have radioactive contamination, and are required by law to be stored,treated, or disposed of as radioactive waste. 1.70 Rates shall mean the fees and charges approved by the City for the Contractor's Collection Service. 1.71 Recovered Materials shall mean metal, paper, glass, plastic,textile, or rubber materials that have known Recycling potential, can be feasibly recycled and have been diverted and source separated or have been removed from the Solid Waste stream for sale, use or reuse as raw materials, whether or not the materials require subsequent processing or separation from each other, but does not include materials destined for any use that constitutes disposal. Recovered Materials as described above are not Solid Waste. Recovered Material does not include any material or substance that does not fit within one of the six categories described in this definition(metal,paper,glass,plastic,textile,or rubber).Unsorted Construction and Demolition Debris is not a Recovered Material. 1.72 Recyclable Materials shall mean those materials that are capable of being recycled and would otherwise be processed or disposed of as Solid Waste.Recyclable Materials include newspapers,telephone books, glass bottles and containers, plastic bottles and containers, steel cans, aluminum cans, and other materials designated by the Director as Recyclable Materials. 1.73 Recycling shall mean any process by which materials that would otherwise have been Solid Waste, are collected,separated,or processed and reused or returned to use in the form of raw materials or products. 1.74 Recycling Bin shall mean a rectangular bin that is made of heavy-duty hard plastic or other impervious material,hot-stamped or stenciled with the City logo,and used for the Collection of Recyclable Materials. 1.75 Recycling Carts shall mean a container that is made of heavy-duty hard plastic or other impervious material, hot-stamped or stenciled with the City logo, with enclosed sides and a bottom, mounted on two wheels, equipped with a tight-fitting hinged lid, and used for the automated or semi- automated Collection of Recyclable Materials. 1.76 Recycling Container shall mean any container approved by the Director for the Collection of Recyclable Materials, including but not limited to Recycling Carts. 1.77 Residential Collection Service shall mean the Collection of Residential Waste from Residential Property pursuant to this Agreement. 1.78 Residential Property shall mean each parcel of Improved Property in the Service Area that is used for a single family Dwelling Unit, including each lot in a Mobile Home Park, and any other Improved Property that is included in the Assessment Roll. 1.79 Residential Waste shall mean Garbage, Rubbish, Yard Trash, Recyclable Materials, and Bulk Waste generated by a Customer upon the Customer's Residential Property. 1.80 Roll-Off Container shall mean a large metal container used for the Collection of Solid Waste or Recyclable Materials, which is rolled-off of a motor vehicle when the container is placed at a Collection site and then rolled-onto the vehicle when the container is ready to be transported to a Solid Waste Management Facility. 1.81 Rubbish shall mean waste material (other than Garbage, Yard Trash, and Bulk Waste) resulting from normal housekeeping activities on Residential Property. Rubbish includes but is not limited to discarded trash,rags, sweepings,packaging,Recyclable Materials that are not source separated,and similar materials. 1.82 Scheduled Collection Day shall mean a day when the Contractor is scheduled to provide Collection Service to a Customer for Recyclable Materials or one of the various components of Residential Waste. 1.83 Service Area shall mean the incorporated areas of the City of Ocoee that shall be served by the Contractor pursuant to this Agreement. 1.84 Set Out shall mean the preparation and placement of Solid Waste and Recyclable Materials for Collection at the Customer's Premises, in accordance with the requirements in this Agreement. 1.85 Sludge shall mean the accumulated solids, residues and precipitates generated as a result of waste treatment or processing including wastewater treatment, water supply treatment, or operation of an air pollution control facility, and mixed liquids and solids pumped from septic tanks, grease traps, privies, or similar disposal appurtenances or any other waste having similar characteristics. 1.86 Solid Waste shall mean Sludge unregulated under the federal Clean Water Act or Clean Air Act, Sludge from a waste treatment works, water supply treatment plant, or air pollution control facility, or Garbage,Rubbish,refuse, Special Waste,or other discarded material, including solid, liquid,semi-solid,or contained gaseous material resulting from domestic, industrial, commercial, mining, agricultural or governmental operations. Solid Waste includes but is not limited to Biomedical Waste, Bulk Waste, Commercial Waste,Construction and Demolition Debris, Disaster Debris,Electronic Equipment,Garbage, Hazardous Waste, Land Clearing Debris, Radioactive Waste, Recyclable Materials, Residential Waste, Rubbish, Special Waste, Tires, White Goods, and Yard Trash. 1.87 Solid Waste Management Facility means any Solid Waste disposal area,volume reduction plant, transfer station, Materials Recovery Facility, or other facility,the purpose of which is resource recovery or the disposal, Recycling, processing, or storage of Solid Waste. The term does not include Recovered Materials processing facilities that meet the requirements of Section 403.7046, Florida Statutes, except the portion of such facilities, if any,which is used for the management of Solid Waste. 1.88 • • • r , . • • ; • . , • u . • ._ shall mean Recyclable Materials that are separated from the Solid Waste at the location (e.g., Residential Property) where they are generated and then Set-Out for Collection at that location. 1.89 Special Waste shall mean Solid Waste that can require special handling and management, including,but not limited to,White Goods,Tires,used oil, lead-acid batteries,Construction and Demolition Debris, ash residue, Electronic Equipment, Hazardous Waste, Biomedical Waste, and Land Clearing Debris. 1.90 Tipping Fee shall mean the fee that must be paid for the disposal or processing of a Solid Waste or Recyclable Material. 1.91 Tires shall mean discarded automotive, motor vehicle, and trailer tires, including rims, but excluding tires that have an inside diameter of 25 inches or greater. 1.92 Transition Period shall mean the period of time between the Effective Date and the Commencement Date. 1.93 Transition Plan shall mean a document describing in detail the activities that will be undertaken, and the schedule that will be followed,by the Contractor to ensure that the Contractor successfully provides Collection Service in compliance with this Agreement on the Commencement Date. 1.94 White Goods shall mean large discarded appliances, including but not limited to refrigerators, ranges, washing machines, clothes dryers, water heaters, freezers, and air conditioners. White Goods must be generated by the Customer at the Customer's Improved Real Property where the White Goods are collected. 1.95 Yard Trash shall mean vegetative matter resulting from landscaping maintenance, including but not limited to shrub and tree trimmings, grass clippings, palm fronds, and branches. Yard Trash does not include Land Clearing Debris. SECTION 2: CONTRACTOR'S FRANCHISE 2.1 EXCLUSIVE FRANCHISE Subject to the conditions and limitations contained in this Agreement, the Contractor is hereby granted an exclusive franchise to provide Residential Collection Service in the Service Area and shall have the sole right to provide this Collection Service in the Service Area.The Contractor shall have the sole responsibility for providing this Collection Service in compliance with the requirements set forth in this Agreement. Subject to the conditions and limitations contained in this Agreement, the Contractor is hereby granted an exclusive franchise to provide solid waste collection and disposal services to all Commercial and Multi-family accounts in the Service Area. The Contractor shall have the sole right to provide this Collection Service in the Service Area and shall have the sole responsibility for providing this Collection Service in compliance with the requirements set forth in this Agreement. The Contractor shall transport all solid waste collected to a properly licensed solid waste facility. The Contractor shall provide all labor, materials, equipment, supervision, and facilities necessary to provide efficient and effective Collection Services. The Contractor shall pay all costs,expenses, and charges required to perform the Collection Services and dispose of the collected materials including the disposal charges and "tipping fees" at the solid waste facility. The Contractor shall comply with all applicable local, state and federal statutes, laws, ordinances,rules and regulations. Notwithstanding the foregoing or anything else herein, the Contractor may, if the City fails to act, independently enforce the exclusivity provisions of this Agreement against third-party violators, including, but not limited to, seeking injunctive relief, and the City shall use good faith efforts to cooperate in such enforcement actions brought by the Contractor. 2.2 LIMITATIONS ON THE CONTRACTOR'S FRANCHISE This Agreement only grants a franchise for the services and types of Solid Waste that are explicitly addressed herein.No other services or materials are subject to the Contractor's franchise under this Agreement. Among other things, this Agreement does not grant a franchise for the Collection of any Exempt Waste identified in Section 21 of this Agreement. SECTION 3: TERM OF THIS AGREEMENT 3.1 INITIAL TERM OF FRANCHISE AGREEMENT This Agreement shall take effect and be binding upon the parties from the Effective Date, or the date the Contractor begins to provide the Residential Collection Service hereunder, whichever is later, to the City for an initial period of seven (7) years until the date when this Agreement is terminated or expires. The initial term of this Agreement shall begin on the Effective Date, or the date the Contractor begins to provide the Residential Collection Service hereunder, whichever is later,and continue through and including ,unless this Agreement is terminated earlier. 3.2 CITY'S OPTION TO RENEW THE FRANCHISE The City may renew this Agreement for one additional term of three(3)years,unless the Contractor gives written notice to the City Manager that the Contractor is not willing to renew this Agreement and such notice is delivered on or before . 20 . If the City wishes to renew this Agreement, the City shall give written notice to the Contractor at least one hundred eighty (180) calendar days before the end of the initial term. The renewal term (if any) shall begin on and shall continue until , unless this Agreement is terminated earlier. SECTION 4: THE SERVICE AREA 4.1 DESCRIPTION OF THE SERVICE AREA The Service Area is comprised of land located within the corporate limits of the City. A general map of the Service Area is provided in Exhibit 1. 4.2 ADJUSTMENTS TO THE SERVICE AREA The boundaries of the Service Area may be adjusted if lands are added to or removed from the City pursuant to an annexation, interlocal agreement, or similar change. In such cases,the rights of the Contractor may be revised in accordance with Section 171.062, Florida Statutes, or other Applicable Laws. The annexation of lands after the Effective Date may require the Contractor to provide Collection Services in the annexed area or, in the alternative, such area may be served by another Person. In either case,the Contractor shall provide its services to the City(with or without the annexed area) for the Rates established in this Agreement. There shall be no change in the Contractor's Rates if Collection Service in the annexed area is provided by another Person. SECTION 5: CONTRACTOR'S OBLIGATIONS PRIOR TO COMMENCEMENT DATE 5.1 CONTRACTOR'S TRANSITION PLAN Contractor shall ensure that there is no disruption in the Collection Service provided to Customers when the Contractor begins to provide its services under this Agreement on the Commencement Date.Accordingly,Contractor shall prepare and provide the Director with a Transition Plan within fourteen (14) calendar days after the Effective Date. At a minimum, the Transition Plan shall demonstrate that the Contractor will have hired and trained the necessary personnel, and procured and prepared the necessary vehicles and equipment, prior to the Commencement Date. The Transition Plan shall explain how and when the Contractor will provide Garbage Carts, Recycling Carts, and other Collection Containers to Customers prior to the Commencement Date. The Transition Plan is subject to the approval of the Director. If requested,the Contractor shall provide additional information to the Director concerning the Transition Plan,revise the plan within thirty (30)calendar days, and resubmit the plan for the Director's approval. 5.2 DEADLINES FOR THE CONTRACTOR'S TRANSITION PLANNING Need to add if applicable SECTION 6: GENERAL SCOPE OF CONTRACTOR'S DUTIES Subject to the conditions contained herein, the Contractor shall (a) within a reasonable time, provide a Garbage Cart and a Recycling Cart to each Customer that does not already have a City provided cart or is new service, who resides in a single family Dwelling Unit in the Service Area, and each Customer in a Mobile Home Park that will receive Residential Collection Service, (b)provide Collection Service to each Residential, Commercial, and Multi-family Customer in the Service Area, (c)collect all of the Residential, Commercial, and Multi-family Waste generated by each Customer in the Service Area, (d) deliver such waste to a Designated Facility, or waste to energy plant that has been approved by the City, and(e)comply at all times with the requirements in this Agreement. SECTION 7: CONTRACTOR'S SPECIFIC COLLECTION SERVICES 7.1 RESIDENTIAL COLLECTION SERVICE WITH GARBAGE CARTS The Contractor shall provide the following Residential Collection Services to each Customer that resides in a single family Dwelling Unit, and to each Customer that resides in a Mobile Home and is entitled to receive Residential Collection Service with Garbage Carts: 7.1.1 The Contractor shall collect each Customer's Garbage and Rubbish at the Curbside twice each week. The Contractor shall provide this service by using automated or semi-automated equipment and Garbage Carts. 7.1.2 The Contractor shall collect each Customer's Recyclable Materials at the Curbside at least once each week.The Contractor shall provide this service by using automated or semi-automated equipment and Recycling Carts. The Contractor shall collect a Customer's Recyclable Materials once every other week on the same day that the Contractor collects that Customer's Garbage and Rubbish. 7.1.3 The Contractor shall collect each Customer's Yard Trash at the Curbside at least once each week. 7.1.4 The Contractor to collect each Customer's Bulk Waste at the Curbside at least once each week. 7.1.5 Except as otherwise provided herein and subject to the requirements, the Contractor shall collect all of the Garbage, Rubbish, Yard Trash, Bulk Waste, and Recyclable Materials that are Set Out by each Customer. 7.1.6 As provided for herein, the Contractor shall collect all of the Garbage and Rubbish that is Set Out by a Customer in the Customer's Garbage Cart(s).During the first week after a Holiday, the Contractor also shall collect all of the Garbage and Rubbish that is Set Out by a Customer in Plastic Bags and Garbage Cans. If a Customer Sets Out Garbage and Rubbish in Plastic Bags or Garbage Cans at other times, the Contractor may leave the Plastic Bags and Garbage Cans at Curbside, but if the Contractor does, the Contractor shall place a Non-Collection Notice on the Plastic Bags and Garbage Cans, and the Contractor shall comply with Section 15.5,below. 7.1.7 The Director may make exceptions to the requirements set forth in this section in cases where unusual circumstances exist. If such an exception is made, the Contractor and City may agree to additional compensation if the Contractor can demonstrate that the exception causes the Contractor to incur additional cost. 7.2 RESERVED 7.3 RESIDENTIAL COLLECTION SERVICE FOR RECYCLABLE MATERIALS 15.1 The Contractor shall collect all of the Source Separated Recyclable Materials that are Set-Out by Customers in Recycling Carts. Source Separated Recyclable Materials include newspaper, cardboard, paper, other similar fiber products, ferrous and nonferrous cans and beverage containers, plastic bottles and containers (Nos. 1 through 7), glass bottles and containers. Should the Designated Facility no longer accept any of the Recovered Materials or Recyclable Materials covered in this Agreement, the Contractor shall inform the City and this section will be modified upon agreement of the parties. If any Load designated as Recyclable Materials contains contamination exceeding ten (10) percent, at the Contractor's discretion it may reject the Load or dispose of the Load as Solid Waste. 7.4 RESIDENTIAL COLLECTION SERVICE FOR YARD TRASH The Contractor shall collect all of the Yard Trash that is Set Out by each Customer. Yard Trash may be Set Out at Curbside in Garbage Cans, biodegradable bags,or Plastic Bags.Yard Trash also may be tied, bundled, or stacked in piles at Curbside. There shall be a 4YD limitation on each Set Out of Yard Trash. If the Yard Trash is Set Out in Plastic Bags, the Contractor shall remove the Yard Trash from the Plastic Bags at Curbside, before the Contractor places the Yard Trash in the Contractor's Collection vehicle. The Plastic Bags shall be recycled or disposed of separately from the Yard Trash. 7.5 RESIDENTIAL COLLECTION SERVICE FOR BULK WASTE 7.5.1 The Contractor shall provide Collection Service for Bulk Waste one time per week on a scheduled day. Contractor shall collect the Bulk Waste as expeditiously as possible on the Collection day. The Contractor shall require its drivers to promptly notify the Field Supervisor whenever the drivers observe Bulk Waste on a Collection route that is not properly Set Out, Set Out on the wrong day or otherwise not in compliance with the terms of this Agreement. 7.5.2 If a Customer Sets Out more than ten(10)items or four(4)cubic yards of Bulk Waste for Collection,whichever is greater,the Contractor shall collect at least four(4)cubic yards of the Customer's Bulk Waste, but the Contractor may leave the remainder. If the Contractor elects to leave some of the Bulk Waste, the Contractor shall place a Non- Collection Notice on the remaining materials or on the Customer's door knob, in accordance with Section 15, below. 7.6 RESIDENTIAL COLLECTION SERVICE FOR CONSTRUCTON AND DEMOLITION DEBRIS The parties acknowledge that the City has a separate agreement for collection of all construction and demolition debris. 7.7 RESIDENTIAL COLLECTION SERVICE FOR EXCESS AND OVERSIZED MATERIALS This Agreement does not authorize the Contractor to collect: (a) Bulk Waste that exceeds four (4) cubic yards or ten(10) bulk items,whichever is greater; (b)Construction and Demolition Debris; (c)Land Clearing Debris; and (d) Yard Trash that exceeds ten (10) Plastic Bags or four(4) cubic yard of loose tree or shrub trimmings, whichever is greater. The Contractor shall obtain a non-exclusive franchise from the City before the Contractor collects these materials. The non-exclusive franchise shall govern the Collection of such materials, including the billing and collection of Contractor's fees for providing these services. 7.8 RESIDENTIAL COLLECTION SERVICE FOR HANDICAPPED CUSTOMERS The Contractor shall provide Back Door Service to a handicapped Customer, if(a) the Customer provides the Director with proof of their handicapped status in compliance with Section 320.0848(1)(b), Florida Statutes, (b) the Customer certifies to the Director that no able-bodied Person resides with the Customer, and (c) the Director instructs the Contractor to provide Back Door Service. The City shall provide Contractor the list of the approved Back Door Service customers. The Contractor shall not charge or collect any additional fees for providing Back Door Service in compliance with this section. 7.9 COMMERCIAL AND MULTI-FAMILY COLLECTION SERVICE Contractor shall make collections from each Commercial and Multi-family account at least once a week on a regularly-scheduled basis. Collection shall be made between the hours of 7:00 a.m. and 7:00 p.m.,Monday through Saturday. Contractor may provide for collections on a less frequent basis upon written approval of the City. Contractor shall provide the City with schedules and collections routes and shall keep such information current at all times. Contractor shall notify each customer and the City prior to any change in collection schedules which alter the day of collection. The Contractor shall have on hand at all times and in good working order such equipment as shall permit the adequate and efficient collection of all Commercial and Multi-family accounts. Equipment shall be obtained from nationally known and recognized manufacturers of solid waste collection and disposal equipment. The Contractor shall have available reserve equipment which can be put into service in the event of any breakdown. Vehicles used in a collection of commercial and multi-family accounts shall be marked with the name of the Contractor, business telephone number and the number of the vehicle in letters not less than five (5) inches high on each side of the vehicle. The Contractor shall provide all receptacles, containers, or dumpsters necessary for the collection of all commercial and multi-family accounts. The Contractor shall make arrangements with each customer for the removal and replacement of receptacles which do not conform to Contractor's equipment. The City shall retain ownership and control of all receptacles currently the property of the City. Notwithstanding any provisions contained herein to the contrary, the Contractor has agreed to, at no cost or expense to the City, provide the City with the following services: (1) Dumpsters in sizes to be mutually agreed upon at all City owned and operated facilities, including but not limited to City Hall, City parks and recreational facilities, Fire Stations, Public Works Facilities,cemetery,and the City Sewer Plant,and the removal and disposal of all solid waste and other materials placed in such dumpsters. (2) Temporary dumpsters in a size and frequency to be mutually agreed upon for all City sponsored events which are open to the general public. The removal and disposal of all solid waste and other materials placed in such dumpsters and the removal of such dumpsters promptly following each City sponsored event. The above services are provided to the City at no cost or expense in further consideration for the grant of this franchise and the execution of this Agreement by the City. Notwithstanding any provisions contained herein to the contrary, the Contractor has agreed to, at no cost or expense; provide solid waste collection and disposal services to all religious institutions located within the corporate limits of the City. This donated service shall include providing a two (2) cubic yard dumpster collected once per week, with charges for additional requested services to be the incremental cost above the donated service. For the purposes hereof, "religious institutions" means churches and ecclesiastical or denominational organizations or established physical places of worship at which non-profit religious services and activities are regularly conducted and carried on. In consideration for the grant of this franchise and the execution of this Agreement by the City, the Contractor agrees to pay to the City a franchise fee equal to TWENTY PERCENT(20%)of the fees and charges actually collected by the Franchisee from commercial and multifamily customers for services rendered pursuant to the franchise granted by this Agreement (the "Franchise Fee"). The Contractor shall pay the Franchise Fee to the City on or before the tenth (10t1i) day of each month with respect to the fees and charges actually collected by the Contractor during the previous month. Such payment shall be transmitted on a City approved form and shall include a certification by the Contractor of the fees and charges actually collected during the prior month and such other information as may be required by the City. Failure of the Contractor to make timely payment to the City of the Franchise Fee or falsification of the certification regarding fees and charges actually collected shall constitute default by the Contractor of this Agreement. The obligation to pay the Franchise Fees with respect to fees and charges actually collected with respect to services provided during the term of this Agreement shall survive termination of this Agreement. SECTION 8: HOURS AND DAYS OF CONTRACTOR'S COLLECTION SERVICES 8.1 The Contractor shall provide Collection Service to Customers Monday through Saturday. 8.2 The Contractor shall not provide Collection Service to Customers on Sundays or Holidays, unless the Contractor is responding to a complaint or an emergency. 8.3 The Contractor shall not provide Residential Collection Service before 7:00 a.m.or after 7:00 p.m. 8.4 If the City receives complaints about the noise or disturbance caused by the Contractor's Collection Service at a particular location,the Director shall bring it to the attention of the Contractor. 8.5 Notwithstanding anything else contained herein,the hours and days of Collection Service may be extended or modified when(a)such change is requested by the Contractor and approved in advance by the Director and (b) when the Director determines that such change is necessary or otherwise appropriate. SECTION 9: SCHEDULES AND ROUTES FOR COLLECTION SERVICE 9.1 SCHEDULES AND ROUTES The Contractor shall establish Collection routes and schedules that satisfy the requirements of this Agreement and maximize the efficiency of the Contractor's operations. The Contractor's schedule shall identify the Scheduled Collection Day for Commercial and Multi-family Collection Service and for Residential Garbage and Rubbish, Recyclable Materials, and Yard Trash, respectively, for each Customer. The Contractor shall submit its proposed Collection routes and schedules to the Director as part of the Contractor's Collection Plan. The proposed Collection routes and schedules shall be subject to the Director's approval. After approval is granted, the Contractor shall provide Collection Service in accordance with the approved routes and schedules in the Collection Plan. Notwithstanding anything else contained in this Section,the Director may approve a waiver of the requirements in this Section if the Contractor demonstrates to the Director's satisfaction that a waiver is in the public interest. 9.2 SCHEDULED COLLECTION DAY FOR RECYCLABLE MATERIALS The Scheduled Collection Day for the Collection of a Customer's Recyclable Materials shall be every other Wednesday. 9.3 HOLIDAY SCHEDULES When a Customer's Scheduled Collection Day for Garbage falls on a Holiday, the Contractor shall collect the Customer's Garbage on the first Day after the Scheduled Collection Day. Additionally, all of the Scheduled Collection Days shall be shifted back one Day during the first week following a Holiday. For example, if a Holiday occurs on Monday,Customers who normally receive Collection Service on Monday will not receive Collection Service until Tuesday,and every other Scheduled Collection Day that week will occur one day later than normal. Under these circumstances, Customers that normally receive Collection Service on Friday will not receive Collection Service until Saturday. This approach also shall be used when the Contractor is collecting other types of Residential, Commercial, and Multi-family Waste immediately after a Holiday. Notwithstanding the foregoing, the Contractor may request the Director's approval to follow an alternate schedule when providing Collection Service immediately before or after a Holiday. SECTION 10: CHANGES TO COLLECTION SCHEDULES AND ROUTES 10.1 NO CHANGES WITHOUT DIRECTOR'S APPROVAL Beginning six (6) months after the Commencement Date, the Contractor shall not change a Collection route, a Collection schedule, or the method of providing Collection Service until the Contractor receives the Director's written approval for the proposed change. The Contractor shall submit to the Director a description of all proposed route,schedule,and operational changes at least thirty(30)calendar days prior to the implementation of such changes. 10.2 PUBLIC NOTICE OF CHANGES If the Director approves a change in the Contractor's schedules and/or routes, the Contractor shall provide all affected Customers with a written notice of the change and shall comply with the requirements in this agreement.The notice shall be delivered on at least two(2)different days and both notices shall be delivered at least ten(10)calendar days prior to such change,unless a different schedule for the notice is authorized by the Director. 10.3 NOTICE OF TEMPORARY DELAYS The Contractor shall inform the Director about any event (e.g., disabled trucks, accidents, or shortage of staff) that will cause delays exceeding two (2) hours in the Contractor's normal Collection Schedule within two (2)hours of the event. 10.4 NO DELAYS EXCUSED FOR FLUCTUATIONS IN SOLID WASTE QUANTITIES The quantity of Solid Waste generated in the City may fluctuate during each Agreement Year and from year-to-year. These fluctuations will not justify or excuse a failure by the Contractor to provide Collection Service in compliance with the approved schedules and routes. The Contractor is responsible for the timely Collection of all of the materials that are Set Out on the scheduled routes on the Scheduled Collection Days, subject to the conditions herein, regardless of any fluctuations in the amount of material that is Set Out. SECTION 11: RESERVED SECTION 12: THE CUSTOMER LIST 12.1 The City shall prepare a Customer List, which identifies each parcel of Residential, Commercial, and Multi-family Property that is entitled to receive Residential Collection Service from the Contractor pursuant to this Agreement. No later than sixty (60) calendar days before the Commencement Date,the City shall provide its preliminary Customer List to the Contractor. The preliminary Customer List shall be based on the City's Assessment Roll, subject to any additions or deletions deemed appropriate by the City. No later than thirty (30) calendar days after the Commencement Date, the Contractor shall provide the Director with any additions, deletions, or other revisions to the Customer List. 12.2 The Contractor shall have an affirmative duty to help ensure that the Customer List is accurate at all times. The Contractor shall notify the City within five (5) Days if the Contractor begins to provide Collection Service to a parcel of Improved Property that is not on the Customer List. The Contractor also shall notify the City within five (5) Days if the Contractor identifies a parcel of Improved Property that should be added to or deleted from the Customer List. 12.3 The City shall notify the Contractor promptly after a Certificate of Occupancy is issued by the City for Residential, Commercial, or Multi-family Property in the Service Area. After receiving this notification,the Contractor shall provide Collection Service to such property on the next Scheduled Collection Day, except as otherwise provided herein. 12.4 The City shall notify the Contractor if the City wants the Contractor to terminate its Collection Service to a parcel of Improved Property. The Contractor shall terminate its Collection Service immediately after receiving the City's notice. 12.5 The City shall provide the Contractor with an updated Customer List on or before the twenty-fifth (25th)day of each month. SECTION 13: PROPER COLLECTION PROCEDURES FOR CONTRACTOR 13.1 Contractor shall thoroughly empty Collection Containers and return them in an upright position to the location where they were placed by the Customer. After the Contractor empties a Collection Container that has a lid, the Contractor shall place the lid back on top of the Collection Container and close it securely. This requirement applies to the lids on all Garbage Cans, Garbage Carts and Recycling Carts. 13.2 Contractor shall handle Collection Containers carefully and in a manner to prevent damage. Garbage Cans, Garbage Carts, Recycling Containers, and their respective lids shall not be tossed or thrown by the Contractor. 13.3 The Contractor shall provide Collection Service with as little noise and disturbance as possible. 13.4 The Contractor shall be responsible for the proper handling of the White Goods and Electronic Equipment that the Contractor collects.The Contractor shall take appropriate steps to minimize the release of Freon, coolants, and other similar materials from the White Goods. Excessive amounts of White Goods and Electronic Equipment will not be accepted. Only such materials generated from the Residential unit will be collected. SECTION 14: RESTRICTIONS ON COLLECTION OF MIXED LOADS 14.1 During the Collection process, Garbage and Rubbish may be combined by the Contractor. 14.2 During the Collection process, each one of the following materials shall be handled separately by the Contractor, and the Contractor shall not combine them with any other type of material: Source Separated Recyclable Materials,Yard Trash,Electronic Equipment,and other types of Bulk Waste. If necessary,with the agreement of the Contractor,the Director may designate other materials that shall be handled separately under this Agreement.However,the Contractor shall have no obligation to separate any of these materials if the Customer placed them in a Collection Container with Garbage or other types of Solid Waste. 14.3 During the Collection process,the Contractor shall not combine Residential Waste collected in the Service Area with Solid Waste or other materials collected outside of the Service Area. 14.4 During the Collection process,the Contractor shall not combine Residential Waste collected in the Service Area with Commercial Waste or any other material. 14.5 Notwithstanding the foregoing, the City Manager may grant relief from all of the restrictions in this Section 14, and thus allow the Contractor to combine different types of Solid Waste and Recyclable Materials,if the City Manager determines that this practice will be in the public interest. In such cases, the Contractor shall file a petition with the City Manager, describing the specific procedures that will be established to properly account and pay for the management of the mixed materials. The City Manager may grant or deny the petition, in his or her sole discretion. SECTION 15: NON-COLLECTION PROCEDURES 15.2 The Contractor shall place a Non-Collection Notice on a Customer's Collection Container if the Contractor decides that the Contractor will not collect the Customer's waste because the waste was not Set Out in compliance with the applicable requirements.If the Contractor does not place a Non- Collection Notice on the Customer's Collection Container or waste, the Director may require the Contractor to return to the Customer's Premises promptly and collect the waste. If the Director notifies the Contractor in writing, either by text or by email, before 12 p.m. (noon), the Collection shall be completed before the end of the day. If the Director notifies the Contractor after noon,the Collection shall be completed before noon on the next day. 15.3 The Contractor may leave Non-Conforming Material and excessively contaminated Recyclable Materials in the Recycling Container, and if the Contractor does,the Contractor shall immediately place a Non-Collection Notice on the container, explaining why the material was not collected. If Recyclable Material contains contamination exceeding ten (10) percent, at the Contractor's discretion it may reject the Recyclable Material or dispose of the Recyclable Material as Solid Waste. 15.4 The Contractor shall not collect Residential Waste from a Customer if the Contractor believes the Residential Waste contains Hazardous, Radioactive, or Biomedical Waste. In such cases, the Contractor shall place a Non-Collection Notice on the Collection Container, take photographs of the improper waste (if possible), and immediately notify the Field Supervisor. If the generator of such waste is unknown, the Contractor shall work with the Director to identify the generator and identify an appropriate method to remove and dispose of the waste in a lawful manner. 15.5 If a Collection Container is temporarily inaccessible, the Contractor shall provide Collection Service later the same day,whenever feasible.If it is not feasible,the Contractor shall leave a Non- Collection Notice and provide Collection Service on the next day. 15.6 If the Contractor leaves Residential Waste at the Curbside because a Customer places such waste outside of a Garbage Cart more frequently than is allowed by Section 7.1.6 of this Agreement,the Contractor's Non-Collection Notice to the Customer shall be supplemented with educational materials concerning Recycling. If a Customer routinely places Residential Waste outside of their Garbage Cart,the Contractor shall notify the Director,who shall determine whether the Customer needs to purchase an additional Garbage Cart. 15.7 The design and content of the Non-Collection Notices shall be developed by the Contractor, but shall be subject to the approval of the Director. At a minimum, the Non-Collection Notices shall contain the following information: the issuance date; the Contractor's reason for not providing Collection Service; information advising the Customer how to correct the problem; and the telephone number to call if the Customer has any questions for the Contractor. SECTION 16: PROCEDURES FOR MISSED COLLECTIONS If the Director or a Customer notifies the Contractor in writing by email or text,about a Missed Collection, the Contractor shall promptly return to the Customer's Premises and collect all of the Residential Waste that has been Set Out for Collection. If the Contractor is notified as above before 12 p.m. (noon), the Collection shall be completed before the end of that day. If the Contractor is notified after noon, the Collection shall be completed before noon on the next day. SECTION 17: PROTECTION OF PRIVATE AND PUBLIC PROPERTY 17.1 The Contractor's employees shall not trespass on private property, except and only to the extent necessary to provide Collection Service in compliance with this Agreement and with the instruction by the City for Back Door Service. The Contractor's employees shall follow the sidewalk for pedestrians and shall not cross a Customer's property to an adjoining property,unless the occupants or owners of both properties have given permission. The Contractor's employees shall not loiter on or meddle with any property of any other Person. 17.2 The Contractor's employees shall not damage any public or private property, including but not limited to roads, driveways, sidewalks, utilities, trees, flowers, shrubs, grass, and Collection Containers. 17.3 The Contractor shall use commercially reasonable efforts to not damage trees in the City. Among other things, the Contractor shall not drive large vehicles on narrow streets, or drive tall vehicles under overhanging limbs, where the vehicles will break or damage the tree limbs. The Contractor also shall not damage tree trunks or roots when collecting Yard Trash or other materials. If notified by Contractor of overgrown trees,the City shall promptly address the condition so that service can be provided. 17.4 The Contractor shall promptly restore the soil and grade at any location where the Contractor's Collection of Yard Trash or other material creates a depression that is six(6) inches or more below the surrounding grade (e.g., Collection of Yard Trash with a —clawll truck or clamshell bucket). The Contractor shall fill such depressions and restore the grade to match the surrounding area. 17.5 Unless the condition was the result of the same created by the Customer, the Contractor shall be solely responsible for all damages, costs, and liabilities associated with the repair, restoration, or replacement of any property that has been damaged by the Contractor's equipment, employees, or agents. The City and the Customer have the obligation to provide a suitable surface for the collection. Except in the case of the Contractor's negligence or willful misconduct, Contractor shall not be responsible for any damages to pavement, curbing, or other driving surfaces resulting from the weight of its trucks and equipment.The Contractor shall promptly investigate and respond to any claim concerning property damage. If the Director or a Customer notifies the Contractor before 12 p.m. (noon) concerning any such damage, the Contractor shall investigate and respond to the Director and Customer before the end of that day. If the Director or a Customer notifies the Contractor after noon, the Contractor shall investigate and respond to the Director and Customer before noon on the next Day. The Contractor shall promptly repair any damage within three (3) Days, unless the Contractor requests and the Director grants approval of an extension of time. The City's approval shall not be unreasonably withheld. Any disputes concerning the Contractor's obligations for the repair of property damages shall be resolved by the Director. In all cases, the Contractor shall be required to restore the public or private property to a condition that is at least equal to the condition that existed before the damage occurred. SECTION 18: CONTRACTOR'S ACCESS TO STREETS AND COLLECTION CONTAINERS 18.1 Except as otherwise provided herein,the Contractor shall have the right to use the public roadways in the City. 18.2 The Contractor shall use suitable vehicles and equipment, as necessary, to provide Collection Service on narrow and dead-end streets, unpaved streets, private roads, and other areas where access is limited. 18.3 The Contractor's vehicles shall not enter or drive upon any private driveways or Improved Property, to turn around or for any other purpose,unless the Contractor has received the owner's prior written permission to do so. 18.4 Contractor's vehicles shall not unreasonably interfere with vehicular or pedestrian traffic. Contractor's vehicles shall not be left standing on streets and alleys unattended. 18.5 The City reserves the right to deny the Contractor's vehicles access to certain streets,alleys,bridges and roadways when the City is repairing such areas or the City otherwise determines it is in the public's best interest. The City shall provide the Contractor with reasonable notice of such denial so that the City's action does not unduly interfere with the Contractor's normal operations. 18.6 If the Contractor cannot provide Collection Service to a Customer because a public or private street is temporarily closed to vehicular traffic, the Contractor shall return no later than the next Day to provide service to the Customer. If the street is still closed at that time, Contractor shall provide Collection Service to the Customer on the next Scheduled Collection Day. 18.7 If access to a street, alley, bridge, or public or private roadway becomes impassable or if access is denied for any reason, the Contractor shall work with the Customer to determine a mutually acceptable location for the Collection of the Customer's Waste. If a mutual agreement cannot be reached, the Contractor shall provide Collection Service from the nearest public roadway that is accessible by the Contractor's Collection vehicle, or another location specified by the Director. 18.8 If the Contractor encounters a Customer or situation (e.g., dogs; narrow streets; electrical wires) that prevents the Contractor from gaining the access needed to provide the Collection Service required in this Agreement, and the Contractor is unable to resolve the issue with the Customer, then the Contractor shall report the problem to the Director and the Director shall resolve the problem. The Director may require the Contractor or the Customer to take such action as the Director deems necessary and appropriate. SECTION 19: INTENTIONALLY DELETED SECTION 20: SPILLAGE AND LITTER BY CONTRACTOR 20.1 Contractor shall not cause or allow any Solid Waste, liquid,or other material to be spilled,released, or otherwise dispersed in the City as a result of the Contractor's activities. 20.2 Contractor shall immediately pick up any spillage from Collection Containers that is caused by the Contractor. 20.3 When hauling or transporting any material over public roads in the City,the Contractor shall use a covered or enclosed vehicle or other device to prevent the material from falling, blowing, or escaping from the vehicle. If Solid Waste or any other material escapes from or is scattered by Contractor's vehicle for any reason, Contractor shall immediately pick up such material. Notwithstanding anything herein to the contrary, if the vehicle was purchased from the City by the Contractor. 20.4 Contractor's vehicles shall not release or cause litter in violation of the Florida Litter Law(Section 403.413, Florida Statutes) or the Ordinances. If litter is released or falls from Contractor's vehicle for any reason,the Contractor shall immediately stop the vehicle and retrieve the litter. 20.5 The Contractor shall immediately clean up any oil, hydraulic fluid, or other liquid that leaks or spills from Contractor's vehicles. The Contractor also shall repair any associated damage. 20.6 If the Director or a Customer notifies the Contractor before 12 p.m. (noon)that the Contractor has caused litter, or caused a leak or spill of Solid Waste, oil, hydraulic fluid, or other liquids or materials, the Contractor shall clean-up the liquids and materials before the end of the day. If the Director or a Customer notifies the Contractor after noon, the Contractor shall clean-up the liquid or material before noon on the next Day. SECTION 21: EXEMPT WASTES The following types of Exempt Waste are not subject to the Contractor's exclusive franchise under this Agreement. These Exempt Wastes may be collected and taken to a licensed disposal site or Materials Recovery Facility by the owner or occupant of the Improved Property where the Exempt Waste is generated, or by their agent, at the owner's or occupant's expense. 21.1 Construction and Demolition Debris. 21.2 Rubbish, Yard Trash, and Bulk Waste generated by a builder, building contractor, privately employed handyman service, Commercial Lawn Care Company, or plant nursery. 21.3 Recovered Materials. 21.4 Solid Waste and Source Separated Recyclable Materials generated on Commercial Property. 21.5 Any Source Separated Recyclable Material that is not recycled at the Materials Recovery Facility used by the Contractor. 21.6 Solid Waste and by-products from an industrial process. 21.7 Liquid, semisolid, or contained gaseous material resulting from domestic, industrial, commercial, mining, agricultural, or governmental operations. 21.8 Trash and debris associated with farming operations. 21.9 Wrecked, scrapped,ruined or dismantled motor vehicles or motor vehicle parts, including used oil, Tires (except as otherwise provided herein), and lead-acid batteries. 21.10 Boats, boat motors, and boat trailers. 21.11 Disaster Debris. 21.12 Hazardous, Biomedical, Radioactive, and Extraordinary Waste. 21.13 Sludge. 21.14 Materials and wastes similar to those listed above, when designated by the Director. SECTION 22: THE CONTRACTOR'S SAFETY PROGRAM 22.1 The Contractor shall develop, implement and maintain a written safety plan for all of its operations under this Agreement. The safety plan shall comply with the requirements in OSHA and similar Applicable Laws. A written copy and an electronic copy of the safety plan shall be provided to the Director for informational purposes. The City's receipt of the safety plan shall not constitute the City's approval of the plan or the City's acquiescence concerning the appropriateness of such plan. The Contractor shall comply with its safety plan at all times. 22.2 The Contractor shall appoint an employee who is qualified and authorized, as defined by OSHA, to supervise and enforce safety compliance. 22.3 The Contractor shall provide routine safety training to all of its employees, in compliance with OSHA and all Applicable Laws. Refresher courses and supplemental training shall be provided as necessary.Documentation of the Contractor's training programs,and the successful training of each employee, shall be maintained on file and shall be provided to the Director upon request. 22.4 The Contractor shall follow all OSHA regulations and Applicable Laws regarding personal protective equipment. 22.5 The Contractor's employees shall be trained and instructed to drive in a safe, defensive manner. Among other things,the drivers of the Contractor's Collection vehicles shall be instructed that they shall not text or talk on their telephones while they are driving a Collection vehicle that is moving. 22.6 A written procedure shall be established for the immediate removal to a hospital or a doctor's care of any employee or other Person that is injured and requires medical assistance. 22.7 Contractor shall regularly update its safety plan to reflect any changes in Contractor's operations. The Contractor shall deliver an updated safety plan to the Director with the Contractor's annual report, pursuant to Section 34,below. SECTION 23: THE CONTRACTOR'S COLLECTION PLAN 23.1 The Contractor shall prepare a Collection Plan that describes in detail how the Contractor will provide Collection Service in compliance with the requirements in this Agreement.At a minimum, the Collection Plan shall identify and describe the vehicles, equipment, personnel, routes, and schedules the Contractor will use for each type of Collection Service. The Collection Plan shall include a legible map for each Collection route, identifying the Days when Collection Service will be provided, the starting and ending points for the route, and the type of Collection Service that will be provided on the route on each Scheduled Collection Day. 23.2 The Collection Plan shall identify each Designated Facility that will receive the materials collected by the Contractor pursuant to this Agreement. 23.3 The Collection Plan shall identify the procedures that will be used by the Contractor to ensure that the City does not pay for the Collection, disposal, or Recycling of Solid Waste or other materials that the Contractor collects from a Person who is not a Customer (e.g., a Person that generates Commercial Waste or resides outside of the Service Area).Among other things,the Collection Plan shall identify the procedures that will be used by the Contractor to ensure that each Designated Facility is fully informed whenever the Contractor delivers Solid Waste or other material for which the Contractor, rather than the City, must pay the applicable Tipping Fee. 23.4 The Collection Plan shall include the manufacturer's specification sheets for the Collection Containers provided by the Contractor under this Agreement. 23.5 The Collection Plan shall describe the procedures that will be followed by the Contractor to determine whether a Customer is placing Garbage and Rubbish outside of the Customer's Garbage Cart more frequently than is allowed pursuant to Section 7.1,above. 23.6 The Collection Plan shall describe the procedures that will be followed by the Contractor to ensure the City is promptly notified about each Customer using more than one Garbage Cart for the disposal of Solid Waste. At a minimum, the Contractor shall provide the Director with the name, address,and telephone number of any Customer that purchases a Garbage Cart from the Contractor pursuant to Section 39.7, below. The Contractor also shall require its drivers to notify the Field Supervisor promptly, and the Contractor shall notify the Director within three (3)Days, if a driver sees more than one Garbage Cart at a Customer's Premises. 23.7 An updated Collection Plan shall be submitted to the Director whenever the Contractor proposes changes to the Collection Plan. 23.8 The Collection Plan and all revisions to the plan are subject to the Director's prior written approval. SECTION 24: OWNERSHIP OF ALL SOLID WASTE AND RECYCLABLE MATERIALS Solid Waste belongs to the Person generating such waste, until it is discarded by that Person (i.e., the generator) and collected by the Contractor. When the Contractor collects Residential Waste on behalf of the City, title to the Residential Waste shall pass to the City. Nonetheless, the Contractor shall be solely responsible and liable for the proper handling and lawful management of the Residential Waste until it is delivered to and accepted by a Solid Waste Management Facility. Upon acceptance,title to the Residential Waste shall pass to the owner and operator of such facility. Source Separated Recyclable Materials shall belong to the generator until they are discarded by the generator and collected by the Contractor. When the Contractor collects the Source Separated Recyclable Materials on behalf of the City,title to such materials shall pass to the Contractor. The Contractor shall be solely responsible and liable for the proper handling and lawful management of the Source Separated Recyclable Materials, until they are accepted at a Materials Recovery Facility for Recycling. SECTION 25: RESERVED SECTION 26: SET OUT PROCEDURES FOR RESIDENTIAL CUSTOMERS The procedures and requirements established in this Section 26 shall be followed by the Contractor's Customers. However, the Contractor shall collect a Customer's Solid Waste, even if the Customer fails to comply with one or more of the requirements in this Section 26, unless(a)the Director concurs in advance that the Contractor does not need to provide Collection Service to the Customer or(b)the Contractor places a Non-Collection Notice on the Customer's Collection Container and complies with the requirements in Section 15,above.The requirements in the City's Ordinances, including but not limited to Article I,Chapter 143, City of Ocoee Code of Ordinances, shall supplement the requirements contained herein. 26.1 Garbage and other putrescible waste shall not be collected,stored,or Set Out in an open,uncovered box, bag, or Collection Container. 26.2 Source Separated Recyclable Materials shall be Set Out in a Recycling Container. Source Separated Recyclable Materials shall not be placed in the same Collection Container with Solid Waste. 26.3 Source Separated Recyclable Materials shall not be Set Out in a Plastic Bag. 26.4 Customers shall not overfill a Collection Container. The lid on a Collection Container shall be closed securely. 26.5 A Customer shall not place their Solid Waste in another Person's Collection Container,unless they have received prior approval to do. 26.6 A Customer shall only Set Out for Collection the Solid Waste that the Customer generated. A Customer shall not Set Out for Collection any Solid Waste that was generated by another Person. 26.7 A Customer's Solid Waste shall be Set Out for Collection on the Premises where the Solid Waste was generated. 26.8 Subject to the other limitations contained herein,a Customer may Set Out the Rubbish,Yard Trash, and Bulk Waste that was generated by a builder,building contractor,privately employed handyman service,Commercial Lawn Care Company,or plant nursery on the Customer's Residential Property while such Person was working for the Customer, but a Customer shall not Set Out such materials if they were generated on any other property, even if the other property is owned by the Customer. 26.9 A Customer shall not Set Out Solid Waste for Collection on property that is not owned or occupied by the Customer, unless the Customer has received the prior approval of the owner or occupant of such property. 26.10 Garbage Cans may be used to Set Out Yard Trash. 26.11 Garbage Carts and Recycling Carts shall not be loaded in excess of seventy-five(75)pounds or the cart's rated capacity(as shown on the lid of the cart), whichever is less. Garbage Cans shall not be loaded with more than fifty(50)pounds of material. 26.12 Plastic Bags shall not be loaded in excess of fifty(50)pounds or their rated capacity,whichever is less. 26.13 If the Customer and Contractor cannot agree upon an appropriate location to Set Out a Collection Container or non-containerized waste,the Director shall mediate the dispute and designate the point of Collection. 26.14 When necessary to carry out the purpose and intent of this Agreement,the Director may authorize the placement of a Collection Container off of the Customer's Premises. However, public rights- of-way may be used only in circumstances where the placement of the Collection Container will not interfere with or obstruct the primary purpose of the right-of-way. 26.15 Each Customer shall Set Out their Garbage and Rubbish in a Garbage Cart. However, if a Customer's Garbage Cart is full during the week immediately following a Holiday, the Customer may place Plastic Bags or Garbage Cans of excess waste next to their Garbage Cart, subject to the limitations in Section 7.1.6, above. If a Customer places waste outside of their Garbage Cart at other times, the Director may require the Customer to purchase another Garbage Cart and pay additional disposal fees. 26.16 Any Garbage Can used by a Customer shall: be constructed and maintained so as to prevent intrusion by water and animals;have a cover or lid that is free from sharp edges;and not have inside structures or obstructions that prevent the free discharge of the container's contents. 26.17 Customers are encouraged but not required to place Yard Trash in a Garbage Can. Leaves, twigs, and other small pieces of Yard Trash should be placed in a biodegradable bag or Plastic Bag. A Customer may, but is not required, to tie Yard Trash in a bundle. If Yard Trash is not placed in a Collection Container, it shall be stacked neatly in a pile at Curbside. 26.18 Yard Trash that is Set Out for Collection at Curbside shall not exceed ten (10) biodegradable or Plastic Bags or four(4)cubic yards of loose tree or shrub trimmings per Yard Trash pick up. 26.19 Each Customer shall place their Garbage,Rubbish,Yard Trash,Bulk Waste,and Source Separated Recyclable Materials at the Curbside prior to 6:00 a.m.on the Scheduled Collection Day(s)for such materials. 26.20 Any carpet Set Out for Collection at Curbside shall be rolled and tied or otherwise bound. Carpet that is Set Out for Collection shall not weigh more than fifty(50)pounds. SECTION 27: COLLECTION CONTAINERS 27.1 PURCHASE AND OWNERSHIP OF CONTAINERS FOR RESIDENTIAL CUSTOMERS 27.1.1 Garbage Cans,Plastic Bags,and Biodegradable Bags—Each Customer shall purchase and provide the Garbage Cans, Plastic Bags, and biodegradable bags, if any, that the Customer uses. Garbage Cans shall remain the property of the Customer. Solid Waste and Recycling are required to be in the Carts provided by the City and the Contractor. 27.1.2 Recycling Bins — Recycling Bins previously were purchased and distributed to the Customers in the Service Area. These Recycling Bins are and shall remain the property of the City. 27.1.3 Garbage Carts and Recycling Carts—The Contractor shall purchase and assemble all of the Garbage Carts and Recycling Carts that the Contractor provides under this Agreement. 27.2 MAINTENANCE AND REPAIR OF CONTAINERS FOR RESIDENTIAL CUSTOMERS 27.2.1 Garbage Cans — Each Customer shall be responsible for cleaning, maintaining, and repairing their Garbage Can (if any). Garbage Cans shall be maintained in good condition and shall be free from sharp edges or other hindrances to efficient Collection Services. 27.2.2 Recycling Bins — Each Customer shall be responsible for cleaning their Recycling Bins and maintaining them in a sanitary condition. 27.2.3 Garbage Carts and Recycling Carts—Each Customer shall be responsible for cleaning their Garbage Cart(s) and Recycling Cart(s), and maintaining the carts in a sanitary condition. The Contractor shall procure, and maintain at all times, an adequate supply of spare parts(e.g., wheels, lids)for the Garbage Carts and Recycling Carts it provides for use in the Service Area. The Contractor shall be responsible for maintaining such carts in good working condition. The Contractor shall repair or replace a Garbage Cart or Recycling Cart(a)promptly if the Contractor observes that the cart is defective or(b) within three(3)Days after the Contractor is informed by the Customer or the Director that the Cart needs to be repaired. Contractor shall not be responsible for damaged carts caused by the Customer. In such case, the Contractor may assess the Customer the fees for carts and delivery as permitted herein. The Contractor shall clean and repair, as necessary, all Garbage Carts and Recycling Carts that the Contractor receives as a result of exchanges pursuant to the language herein. 27.3 STORAGE,DISTRIBUTION AND REPLACEMENT OF CONTAINERS FOR RESIDENTIAL CUSTOMERS 27.3.1 Garbage Cans — Each Customer shall be responsible for storing and replacing their own Garbage Cans(if any). 27.3.2 Recycling Bins — Each Customer shall be responsible for storing and replacing, if necessary,their Recycling Bin(s). 27.3.3 Garbage Carts and Recycling Carts — The Contractor shall be responsible for purchasing, storing, assembling, and distributing new and replacement Garbage Carts and Recycling Carts to those Customers that use them pursuant to this Agreement. For such Customers, the Contractor shall deliver the carts within three (3) Days after the carts are requested by the Director or Customer. The Contractor shall be responsible for procuring, maintaining at all times, and storing an adequate supply of Garbage Carts and Recycling Carts for distribution. The Contractor shall keep Garbage Carts and Recycling Carts in the Contractor's office in Orange County, Florida and shall provide them to Customers, upon request,if the Customer is entitled to receive a new cart pursuant to this Agreement. Contractor shall not be responsible for damaged carts caused by the Customer. In such case, the Contractor may assess the Customer the fees for carts and delivery as permitted herein. 27.3.4 Collection Containers Damaged by Contractor—The Contractor shall repair or replace a Customer's Collection Container within three (3) Days after being notified by the Director that the Customer's Collection Container was damaged by the Contractor. Any replacement shall be similar in style, material, quality, and capacity to the Customer's original container. 27.4 TECHNICAL SPECIFICATIONS FOR COLLECTION CONTAINERS FOR RESIDENTIAL CUSTOMERS 27.4.1 Garbage Carts and Recycling Carts—The Garbage Carts and Recycling Carts provided by the Contractor shall comply with the size, color, and technical specifications established by the Director. In general, the carts shall: (a) have a nominal rated capacity of ninety-six (96) gallons, as applicable; (b) be hot-stamped or labeled in accordance with the specifications provided by the Director; and (c) be compatible with the hydraulic lifting and dumping mechanism mounted on the Contractor's Collection vehicles Each cart shall have a flat area on the top (outside) of the lid, which shall be at least eight(8) inches by sixteen (16) inches in size and suitable for the placement of informative stickers or decals. Recycling Carts shall be uniform with regard to color, volumetric capacity, dimensions, finished surfaces, and hot stamping/labeling. Garbage Carts also shall have uniform specifications, but the Director's specifications for Garbage Carts may be different than the specifications for Recycling Carts.The bodies of the Garbage Carts and Recycling Carts shall be the same color; however, the color of and the label on the lids of the Garbage Carts shall be different than the color of and the label on the lids of the Recycling Carts. Each cart shall be constructed to prevent the intrusion of water and animals, with covers that are free from sharp edges, and without any inside structures that prevent the discharge of its contents. The Contractor shall replace the labels on its Collection Containers on an as-needed basis, subject to the Director's approval. 27.4.2 Other Requirements —Upon the Director's request, the Contractor shall provide the Director with the manufacturer's specification sheets for new Recycling Carts, Garbage Carts, and Mechanical Containers before the Contractor orders the new Collection Containers from the manufacturer. At a minimum,the specification sheets shall address the following items, if applicable: • Company of manufacture • Material of manufacture, including pre-consumer and post-consumer recycled content • Molding technology • Standards of design (e.g., American National Standards Institute) •UV stabilization certification • Load rating • Design standards for lid, handles, lifting, bottom,wheels, axle, and fasteners • Interior and exterior finish surfaces • Color • Volumetric Capacity •Nestability • Identification and Marking • Manufacturer's warranty 27.4.3 Minimum Warranty—Each Recycling Cart and Garbage Cart shall be protected by a manufacturer's warranty of at least ten(10)years duration. 27.4.4 Cart Specifications — The Garbage Carts and Recycling Carts provided by the Contractor pursuant to this Agreement shall, at a minimum, comply with all of the specifications set forth herein unless the City waives a requirement in writing. 27.5 TECHNICAL SPECIFICATIONS FOR COLLECTION CONTAINERS FOR COMMERCIAL AND MULTI-FAMILY ACCOUNTS The Contractor shall provide all receptacles, containers, or dumpsters necessary for the collection of all commercial and multi-family accounts. The Contractor shall make arrangements with each customer for the removal and replacement of receptacles which do not conform to Contractor's equipment. The City shall retain ownership and control of all receptacles currently the property of the City. SECTION 28: CONTRACTOR'S VEHICLES AND COLLECTION EQUIPMENT 28.1 GENERAL REQUIREMENTS FOR CONTRACTOR'S VEHICLES AND COLLECTION EQUIPMENT Except for vehicles purchased by the Contractor from the City: 28.1.1 The Contractor shall purchase and/or lease,and maintain and repair,all of the vehicles and equipment necessary to maintain its approved Collection schedules, and to promptly and efficiently comply with the requirements in this Agreement. The Contractor's vehicles and equipment shall be compatible (in size and weight) with, and appropriate for,the areas where such vehicles and equipment are utilized. 28.1.2 Contractor's Collection vehicles and equipment shall be a standard product of a reputable manufacturer so that continuing service,and the supply and delivery of spare parts, may be ensured. Replacement parts do not need to be a product of the same manufacturer as the original. 28.1.3 All of Contractor's Collection vehicles shall have waterproof seals and shall be watertight to a depth sufficient to prevent the discharge or leaking of liquids that have accumulated in the vehicle's cargo area during loading and transport operations. 28.1.4 Each Collection vehicle shall fully enclose the Contractor's Load, except for vehicles and open-top containers used to collect Bulk Waste or Electronic Equipment. A Collection vehicle used for the Collection of Garbage, Rubbish, Yard Trash, or Recyclable Materials shall have a fully enclosed metal top, a tarpaulin, or a net cover with mesh openings not greater than one and one-half(1'/2) inches in size. The top, tarpaulin,or cover shall be kept in good working condition and shall be free from tears and holes. The Contractor shall use the cover and shall fully enclose the Contractor's Load at all times when the vehicle's speed exceeds 20 miles per hour and at other times when necessary to prevent the Contractor's Load from blowing out of the vehicle. 28.1.5 All Collection vehicles shall be painted a uniform color. 28.1.6 Advertising shall not be allowed on the Contractor's vehicles, Collection Containers, or equipment used to provide Collection Service in the City. 28.2 GPS AND ANCILLARY EQUIPMENT IN CONTRACTOR'S VEHICLES 28.2.1 All vehicles used to provide Collection Services under this Agreement shall be equipped at all times with: (a)all safety equipment required by Applicable Laws; (b) a fire extinguisher; (c)a shovel and broom; (d)a spill response kit; and (e)an audible back-up warning device. The spill response kit shall be suitable and adequate for cleaning up any leaks or spills of oil,hydraulic fluid,or other liquids from Contractor's Collection vehicles. 28.2.2 All vehicles used to provide Collection Services under this Agreement shall be equipped with a two-way radio,cellular telephone,or other equipment appropriate for communications between the vehicle operator, the Field Supervisor, and the General Manager.The proposed communications system is subject to approval by the Director. 28.2.3 The Contractor's Collection vehicles shall be equipped with Global Positioning Systems("GPS")that allow the Contractor to monitor the vehicles' location from the Contractor's offices while the vehicles are providing Collection Services pursuant to this Agreement. The Contractor shall provide the GPS software to the City, and shall assist the City with the installation of such software, so that the Director can use the software to determine the current location of each Collection vehicle from the City's offices. Upon request, the Contractor shall provide its GPS logs and records to the Director. 28.3 RESERVE VEHICLES AND EQUIPMENT 28.3.1 The Contractor shall have sufficient reserve vehicles and equipment available to complete daily Collection routes according to the schedules established pursuant to this Agreement. The use of reserve vehicles and equipment shall include, but not be limited to occasions when front-line vehicles and equipment are out of service, or when delays will prevent front-line vehicles and equipment from completing their Collection route(s)within the established hours of Collection. 28.3.2 The reserve vehicles and equipment shall be ready to go into service within two (2) hours of any breakdown or delay experienced by a front-line vehicle. The reserve vehicles and equipment shall be similar in size and capacity to the vehicles and equipment being replaced. 28.4 MAINTENANCE AND CLEANING 28.4.1 The Contractor shall keep all Collection vehicles, Mechanical Containers, and equipment cleaned and painted to present a pleasing appearance at all times. All Collection vehicles and Mechanical Containers used primarily for the Collection of Garbage shall be washed thoroughly and sanitized with a suitable disinfectant and deodorant at least once each week, unless the Director approves an alternate cleaning schedule. Other Collection vehicles and Mechanical Containers shall be cleaned and washed, as necessary,to minimize the potential for odors and nuisance conditions. 28.4.2 The Contractor's Collection Plan shall include a schedule for cleaning, painting and maintaining each Collection vehicle and Mechanical Container. At a minimum, the Contractor shall maintain each Collection vehicle and Mechanical Container in compliance with the manufacturer's recommendations. 28.4.3 The Contractor shall monitor, maintain and repair its Collection vehicles and equipment to prevent fuel, lubricants, and other liquids from leaking or spilling. Oil and hydraulic systems, and waterproof seals and enclosures, on the Contractor's vehicles and equipment shall be kept in good repair at all times to prevent leaks and spills. 28.5 IDENTIFICATION OF CONTRACTOR'S VEHICLES AND EQUIPMENT 28.5.1 The Contractor's name and telephone number shall be displayed at all times, in letters at least four(4) inches high, on the driver's side and the passenger's side of each one of the Contractor's Collection vehicles. Truck identification numbers shall be displayed at all times, in letters at least four(4) inches high, on all four(4) sides of all Collection vehicles. 28.5.2 Upon the Director's reasonable request, at no cost to the Contractor,the Contractor's vehicles shall display information promoting the City's Solid Waste or Recycling programs. The information displayed on the Contractor's vehicles shall be subject to the approval of the Director and the Contractor, which approval shall not be unreasonably withheld. 28.5.3 The Contractor shall label each one of its Mechanical Containers with the Contractor's name and telephone number, and the identification number for the Mechanical Container. The labels shall be comprised of letters and numbers that are at least four (4)inches high.The labels shall be placed on at least two(2)sides of each Mechanical Container. At least one label must be readily visible when the Mechanical Container is placed at the City's site. 28.6 COMPLIANCE WITH THE LAW APPLICABLE TO VEHICLES 28.6.1 At all times,the Contractor and its employees shall operate and maintain all Collection vehicles and equipment in compliance with all Applicable Laws. 28.6.2 At all times,the Contractor shall maintain all necessary licenses and registrations,and shall timely pay all fees and taxes, on all vehicles and equipment, as required under Applicable Laws. 28.6.3 All equipment shall be operated in compliance with the Florida Uniform Traffic Control Law, Chapter 316, Florida Statutes, and the Ordinance. 28.7 CITY'S RIGHT TO INSPECT CONTRACTOR'S VEHICLES AND EQUIPMENT 28.7.1 The Director may inspect the Contractor's vehicles, equipment, licenses, and registrations at any reasonable time, and upon reasonable notice. The City reserves the right to inspect each Collection vehicle,each day,prior to its use in the City. Such inspections shall not delay or interfere with the collection or operations of the Contractor. 28.7.2 The Director shall have the authority to require the Contractor to immediately remove from service any Collection vehicle or equipment that is leaking or spilling fluids, Solid Waste, or Recyclable Materials. The Director also may require any Collection vehicle, Collection Container, or other equipment to be cleaned, washed, painted, repaired, or maintained immediately. In such cases,the Contractor shall comply with the Director's request within one (1) Day or the Contractor shall take the vehicle, container, or equipment out of service until the requested work can be completed. 28.8 LOCAL STORAGE AND REPAIR OF CONTRACTOR'S VEHICLES The Contractor shall provide a storage yard, garage, and maintenance facility that enables all- weather, year-round maintenance operations for the vehicles and equipment used pursuant to this Agreement. The storage yard, garage, and maintenance facility shall be located in or within fifty (50)miles of the Service Area. The Contractor shall not use City property to store,wash,repair,or maintain any vehicles or equipment. SECTION 29: CONTRACTOR'S PERSONNEL 29.1 GENERAL REQUIREMENTS The Contractor shall use competent, qualified, sober personnel to provide the services required by this Agreement. The Contractor shall devote sufficient personnel, time and attention to its operations under this Agreement to ensure that its performance will be satisfactory to the City. 29.2 GENERAL MANAGER Contractor shall appoint an employee to serve as the General Manager.The General Manager shall be the Contractor's primary point of contact with the City for all technical and administrative matters pertaining to this Agreement. The General Manager must have at least five (5) years of prior managerial experience with programs of this nature and size.The General Manager shall have the authority to make significant decisions relevant to the day-to-day operation of Contractor's program under this Agreement. The General Manager shall have direct access to the Contractor's management for resolving problems beyond the General Manager's authority. At all times during the term of this Agreement, the Director shall have immediate access to the General Manager by telephone and electronic mail. The General Manager or Site Manager shall be responsible for overseeing and implementing the Contractor's performance under this Agreement. 29.3 FIELD SUPERVISOR The Contractor shall designate one or more Field Supervisors, who shall oversee the Collection Service provided under this Agreement. The Field Supervisor(s) shall have immediate access to an automobile or truck between 6:00 a.m. and 7:00 p.m., every day except Holidays. At all times during the term of this Agreement,the Director shall have immediate access to a Field Supervisor by telephone and electronic mail. 29.4 EMPLOYEE CONDUCT All of the Contractor's personnel shall maintain a courteous, helpful, and impartial attitude toward the public at all times.The Contractor shall instruct its employees to avoid loud or profane language at all times during the performance of their duties under this Agreement. Contractor's employees shall not cause any disturbance, interference, or delay to any work or service rendered to the City or by the City. Contractor's employees shall not conduct themselves in a negligent, disorderly or dishonest manner. Contractor's employees will be required to remain on public rights-of-way and the premises of its customers. No trespassing by employees will be permitted on private property, unless authorized by this agreement or by the City. Care shall be taken to prevent damage to property, including receptacles,trees, shrubs, flowers, and other plants. 29.5 ATTIRE FOR EMPLOYEES Employees and subcontractors of the Contractor shall wear dress uniforms bearing the company name at all times when working for the City under this Agreement. The uniform shall consist of appropriate pants or shorts, a shirt with the Contractor's name or logo, and boots or similar footwear. 29.6 REMOVAL OF EMPLOYEES The Director reserves the right to disapprove and request removal of any Contractor personnel assigned to the City's work. Contractor shall have the right to contest the request by the Director, first to the Director and then to the City Manager. Such disapproval or request shall be for reasonable cause only and shall be addressed in writing to the Contractor's General Manager. Notwithstanding the foregoing,the Contractor shall not be required to take any action with regard to the Contractor's personnel that would violate any Applicable Law. The Contractor shall defend, save, and hold the City harmless from and against legal actions by any employees so removed. 29.7 EMPLOYEE TRAINING AND LICENSES 29.7.1 All of the Contractor's employees shall be qualified and appropriately trained for the tasks assigned to them. The Contractor shall provide refresher courses and additional training to its employees, as needed, to ensure compliance with the requirements of this Agreement and all Applicable Laws. 29.7.2 At all times when operating vehicles or equipment pursuant to this Agreement, the Contractor's employees shall carry a valid Florida driver's license for the type of vehicle or equipment being operated. 29.7.3 The Director may request the Contractor's employees to produce their driver's license for inspection at any time when the employee is on duty. This request by the Director may not interfere with the operations of the Contractor. 29.8 CONTRACTOR'S COMPLIANCE WITH LABOR LAWS The Contractor shall comply with all Applicable Laws concerning the protection and rights of employees, including but not limited to equal employment opportunity laws,minimum wage laws, immigration laws,the Americans with Disabilities Act, and the Fair Labor Standards Act. 29.9 LEGAL STATUS OF CONTRACTOR'S EMPLOYEES A Person employed by the Contractor shall have no right or claim to any pension, workers' compensation, unemployment compensation, civil service, or other employee rights or privileges granted to the City's officers and employees. The Contractor shall have the sole responsibility for paying any wages and providing any employment benefits to such Person. SECTION 30: INTENTIONALLY DELETED SECTION 31: CUSTOMER RELATIONS The Contractor shall assign a qualified person or persons to be in charge of operations within the service area. The Contractor shall give the name and qualifications of these persons to the City and shall institute a system for addressing complaints from within the City which shall include informing each customer and the City of the phone number at which complaints will be received. Such phone will be promptly answered at a minimum from 8:00 a.m. to 5:00 p.m., Monday through Friday. In the event that the Contractor is unable to promptly resolve any such complaints, the Contractor shall promptly notify the City of the nature of the complaint and the attempts made to resolve the complaint. SECTION 32: CONTRACTOR'S RELATIONSHIP WITH THE CITY 32.1 AVAILABILITY OF CONTRACTOR'S REPRESENTATIVES The Contractor shall cooperate with the City in every reasonable way to facilitate the successful completion of the activities contemplated under this Agreement. The City shall have twenty-four (24) hour access to the Contractor's General Manager and Field Supervisor via telephone and electronic mail from the City. Answering machines, pagers, or other devices that do not provide for immediate contact with the Contractor's General Manager and Field Supervisor shall not satisfy the requirements of this paragraph. 32.2 DIRECTOR'S REVIEW OF CONTRACTOR'S PERFORMANCE The Director is hereby designated as the public official responsible for the day-to-day administration of this Agreement by the City. Contractor shall diligently work with the Director to formulate and adopt procedures that will facilitate the Contractor's performance under this Agreement and the Director's review of the Contractor's work. 32.3 CITY'S RIGHT TO INSPECT CONTRACTOR'S OPERATIONS Upon 24 hours' notice, the City shall have the right to inspect the Contractor's facilities and operations at any reasonable time to determine whether the Contractor's performance complies with the requirements of this Agreement. The Contractor shall make its facilities and operations available for the City's inspection and shall cooperate fully. The City shall be required to observe all of Contractor's established safety protocols for such inspections. 32.4 CITY'S RIGHT TO APPROVE Whenever this Agreement authorizes the City or one of its representatives (e.g., Director) to approve a request by the Contractor,the City shall have the right to withhold its approval until the Contractor submits all of the information needed to evaluate the Contractor's request. The City shall fairly and objectively evaluate the information provided by the Contractor, as well as any other relevant facts. The consent of the City shall not be unreasonably withheld or delayed, except as otherwise explicitly provided herein. However, the City shall have the exclusive right to weigh the relevant facts and determine whether the approval of the Contractor's request is consistent with the requirements in this Agreement and the public interest. 32.5 PRELIMINARY PLANS The Contractor shall, at no cost or expense, when requested, review the preliminary subdivision and site plans for all commercial and multi-family developments within the City and provide the City in a timely manner with written comments concerning the placement and location of solid waste receptacles or dumpsters, dead ends, cul-de-sac, one way streets, etc. SECTION 33: RESERVED SECTION 34: RECORD KEEPING AND REPORTING 34.1 GENERAL RECORD KEEPING AND REPORTING REQUIREMENTS 34.1.1 The Contractor shall be solely responsible for keeping all of the records and documents necessary to demonstrate that Contractor has performed its duties in compliance with the requirements in this Agreement. The Contractor's records shall be accurate, well-organized and up-to-date at all times. The Contractor's records concerning its performance under this Agreement shall be kept in the Contractor's office in the City of Ocoee or in a nearby location for at least three(3)years following the termination of this Agreement. 34.1.2 All of the Contractor's reports to the City shall be submitted in an electronic (digital) format that is compatible with the City's software. Hard copies also shall be provided, if requested by the Director, or if they are expressly required herein. The format and content of the Contractor's reports are subject to the Director's approval. The reports shall be signed by the General Manager or other duly authorized representative of the Contractor. 34.1.3 The Contractor shall keep complete books and records at its place of business in Central Florida, setting forth a true and accurate account of all business transactions arising out of or in connection with this Agreement, including but not limited to a complete customer account listing and a record of all fees and charges billed and collected, all in accordance with good business practices and generally accepted accounting principles. Upon forty-eight(48)hours notice the City shall have the right to have access to and inspect and copy the contents of said books and records during normal business hours. Upon thirty (30) days written request from the City, the Contractor shall provide the City with a complete customer account listing and a record of all fees and charges billed and collected during the prior twelve(12)months. The City shall not have the right to any confidential, proprietary, or trade secret materials of the Contractor. 34.1.4 Contractor shall cooperate with the Director and provide every reasonable opportunity for the City to ascertain whether the duties of the Contractor are being performed properly. Contractor shall promptly provide any information, in addition to that required explicitly by this Agreement, that the Director or the Contractor deem relevant under the circumstances. 34.1.5 The Contractor shall annually submit to the City an audited financial statement with respect to all business transactions arising out of or in connection with this Agreement, which shall have been prepared by an independent certified public accountant reasonably acceptable to the City. The financial statement shall include a determination of all fees and charges billed and collected by the Contractor pursuant to the franchise granted by this Agreement and the Franchise Fees due to the City pursuant to this Agreement. Each such audited financial statement shall be based on the City's fiscal year of October 1 to September 30 and shall be submitted to the City on or before December 31 of each year except that the last such audit shall be submitted within sixty(60)days after the termination of this Agreement. 34.2 ACCIDENT REPORTS Contractor shall notify the Director of any accidents involving the Contractor's staff, vehicles, or equipment while performing services under this Agreement which require notification to OSHA or any other regulatory agency under Applicable Laws. Contractor also shall notify the Director of accidents involving personal injuries or damage to public or private property. In all such cases,oral notice shall be provided within six(6) hours of the accident and a written report shall be provided to the Director within one (1) Day of the accident. If any issues are unresolved at that time, a subsequent report shall be provided to the Director within two (2) Days following the ultimate disposition of the case. The oral and written reports shall include the date and time of the event, a description of the event, an estimate of the damages and injuries (if any) caused by the event, and a description of how the event and any associated damages and injuries were handled or will be handled. 34.3 PUBLIC RECORDS COMPLIANCE The City of Ocoee (City) is a public agency subject to Chapter 119, Florida Statutes. The Contractor agrees to comply with Florida's Public Records Law. Specifically,the Contractor shall: 1. Keep and maintain public records required by the City to perform the service. 2. Upon request from the City's custodian of public records, provide the City with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided in chapter 119, Florida Statutes, or as otherwise provided by law. 3. Ensure that public records that are exempt or confidential and exempt from the public records disclosure requirements are not disclosed except as authorized by law for the duration of the contract term and following completion of the contract if the Contractor does not transfer the records to the City. 4.Upon completion of the contract,Contractor agrees to transfer at no cost to the City all public records in possession of the Contractor or keep and maintain public records required by the City to perform the service. If the Contractor transfers all public record to the City upon completion of the contract,the Contractor shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. If the Contractor keeps and maintains public records upon completion of the contract, the Contractor shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the City, upon request from the City's custodian of public records, in a format that is compatible with the information technology systems of the City. 5.A Contractor who fails to provide the public records to City within a reasonable time may be subject to penalties under section 119.10, Florida Statutes. IF THE CONTRACTOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119,FLORIDA STATUTES,TO THE CONTRACTOR'S DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS CONTRACT, CONTACT THE CUSTODIAN OF PUBLIC RECORDS AT 407-905-3100, EXTENSION 1022, CCDL@ci.ocoee.fl.us, WITH AN OFFICE LOCATED AT 150 NORTH LAKESHORE DRIVE, OCOEE, FLORIDA 34761. SECTION 35: INTENTIONALLY DELETED SECTION 36: INTENTIONALLY DELETED SECTION 37: CONTRACTOR'S EMERGENCY SERVICES 37.1 COLLECTION OF GARBAGE AFTER A DISASTER Following a hurricane, tornado, or other natural or manmade disaster, the Contractor shall use its best efforts to immediately collect, by any means available, all of the Garbage that is Set Out by Customers. This shall be the Contractor's primary responsibility until the Contractor is able to provide Collection Services on a routine basis, as determined by the Director.The Contractor shall use its best efforts to resume its Collection Services on the Scheduled Collection Days as soon as possible after the disaster. 37.2 EMERGENCY VARIANCES IN ROUTES AND SCHEDULES In the event of a hurricane,tornado, or other natural or manmade disaster, the Director may grant the Contractor a variance from the Contractor's regular routes and schedules. Requests for a variance shall be submitted in writing to the Director. If the Contractor's request is granted, the Contractor shall furnish a map depicting the revised routes and shall provide the revised schedules in writing. Thereafter, the Contractor shall contact the Director on a daily basis and describe the status of the Contractor's efforts to provide Collection Service and resume the use of normal routes and schedules. The Contractor shall provide the Director with any requested information so that the Director and Contractor can evaluate and respond to the disaster. 37.3 COLLECTION OF DISASTER DEBRIS This Agreement does not give the Contractor the right to collect Disaster Debris. The City will enter into a separate contract with the Contractor if the City wishes to utilize the Contractor's services for the Collection of Disaster Debris. Nothing herein shall require the City to utilize the services of Contractor, or prevent the City from hiring another Person, to collect Disaster Debris. Among other things, the City may utilize the City's Disaster Debris Contract in accordance with the City's emergency management plan, or the City may utilize City personnel and equipment,for the Collection of Disaster Debris. 37.4 CONTRACTOR'S CONTINGENCY PLAN Contractor shall develop a Contingency Plan, which shall describe the Contractor's plan of action in the event that an emergency or other situation renders the Contractor's operations yard or equipment unusable. The Contingency Plan shall describe the steps that the Contractor shall take to avoid interruptions or reductions in Collection Service.The Contingency Plan shall be submitted to the Director at least sixty (60) calendar days before the Commencement Date. Thereafter, the Contingency Plan shall be updated and resubmitted to the Director with the Contractor's annual report, and also within five (5) Days whenever the plan is revised by the Contractor. The Contingency Plan and all revisions to the plan are subject to the Director's approval. 37.5 CITY'S EMERGENCY MANAGEMENT MEETINGS If requested by the Director,the Contractor shall attend the City's emergency management/disaster preparedness meetings and shall provide the City with any materials that may be useful to the City's efforts, including but not limited to Collection schedules and routes, and security codes to private community gates. The Director shall notify the Contractor of the date, time, and location of the meetings, and shall identify any necessary materials that are to be provided by the Contractor. SECTION 38: RATES FOR CONTRACTOR'S SERVICES 38.1 UNIFORM RATES FOR ALL COLLECTION SERVICES The Rates in Exhibit 3-1 (Residential Rates)and Exhibit 3-2(Commercial and Multi-family Rates) are the maximum amounts that shall be charged for any Collection Services provided by the Contractor pursuant to this Agreement. The Rates shall be applied uniformly to all Customers receiving Collection Services from the Contractor within the City after the Effective Date. Contractor shall only utilize the Rates in Exhibit 3 of this Agreement when billing its Customers or the City. The Rate for Residential Collection Service with a Garbage Cart shall apply to each Customer that receives such service,regardless of the number of Garbage Carts or Recycling Carts that are used by the Customer. 38.2 RATES FOR COLLECTION SERVICES The Rates for Residential Collection Service are set forth in Exhibit 3-1. The Rates for Commercial and Multi-family Service are set forth in Exhibit 3-2. 38.3 ANNUAL ADJUSTMENT TO RATES Commercial and Multi-family Service. Notwithstanding any provisions contained herein to the contrary,the rates and charges for commercial and multi-family solid waste collection and disposal services set forth in Exhibit 4 hereto shall, subject to the terms and conditions set forth herein, be annually adjusted in accordance with the Annual Rate Adjustment formula set forth in Exhibit 4 hereto. Within thirty(30)days following each anniversary date of this Agreement,the Franchisee shall at its own discretion,calculate the Annual Rate Adjustment as aforesaid and provide a written notice thereof to the City. Within fifteen (15) days following receipt of Franchisee's requested Annual Rate Adjustment, the City shall provide concurrence of requested adjustment or provide corrected adjustment. The City's interpretation of the Annual Rate Adjustment formula shall be binding on the Franchisee. Upon receipt of such notice from the City,the Franchisee shall provide a written notice to all of its customers under this Agreement which notice sets forth the Annual Rate Adjustment. Any such Annual Rate Adjustment shall become effective thirty(30)days after the mailing of such notice by the Franchisee to its customers and shall be retroactive to the beginning of the billing period in which such Annual Rate Adjustment becomes effective. Except as aforesaid, and extraordinary increases in fees, costs, or changes in law, rule, or code, the Franchisee shall not be entitled to an adjustment in the rate schedule. Residential Service. Residential Collection Service rates will be increased annually by 1.4%. 38.4 RATES FOR DISASTER DEBRIS If the Director wishes to have the Contractor collect Disaster Debris, the City and the Contractor shall enter into a separate contract and the City shall pay the Contractor in accordance with the terms, conditions, and Rates that are mutually agreed upon by the City and Contractor before the commencement of the Contractor's work under that contract. This Agreement does not authorize any payments for the Collection of Disaster Debris. SECTION 39: PAYMENTS TO CONTRACTOR FOR COLLECTION SERVICES 39.1 GENERAL BILLING AND PAYMENT PROVISIONS The City and the Customers shall have no obligation to pay any fee, charge, cost, or other sum to the Contractor unless such payment is explicitly required in this Agreement and the fee is identified in Exhibit 3. The Rates for Residential Collection Services in Exhibit 3-1 shall constitute full and complete compensation to the Contractor for the services provided by the Contractor under this Agreement. In all cases,the City shall have the sole authority to determine whether and the extent to which the Contractor is entitled to payment for services it provided under this Agreement. 39.2 PROHIBITIONS ON PAYMENTS FROM CUSTOMERS TO CONTRACTORS Neither the Contractor nor its agents, subcontractors, employees or other representatives shall solicit or accept any payment or monetary remuneration from any Customer for the provision of any Service described in this Agreement, unless such payments are explicitly authorized in this Agreement and the payments are less than or equal to the amounts authorized. If a Customer or other Person delivers any money to the Contractor for any service provided in the Service Area, and such payment is not explicitly required in this Agreement, the Contractor shall return the money to the Customer within five(5) Days after the money is received by the Contractor. 39.3 PAYMENTS FOR RESIDENTIAL COLLECTION SERVICE 39.3.1 Subject to the conditions contained herein, the City shall pay the Contractor for the Residential Collection Service that is provided by the Contractor in compliance with this Agreement. The City's payments to the Contractor shall be based on the number of parcels of Residential Property identified in the Customer List. 39.3.2 The City's payments to the Contractor for Residential Collection Service shall be made on a monthly basis, in arrears, for the Collection Service provided by the Contractor during the previous month. The amount of the City's payments to the Contractor shall be calculated by: (a) multiplying the applicable monthly Rate for Residential Collection Service times the number of parcels of Residential Property on the Customer List; and (b) deducting any administrative charges, once a final determination has been made as to their proprietary, or other sums that are due and owing to the City from the Contractor. The City's payments shall be sent to the Contractor in accordance with the Florida Prompt Payment Act. 39.3.3 Each monthly payment to the Contractor shall be based on the Customer List as it exists on the first day of the month for which payment is being made. 39.4 UNDERPAYMENTS AND OVERPAYMENTS TO CONTRACTOR If the City pays the Contractor in error, for whatever reason, the Contractor shall promptly notify the Director to rectify the mistake.The City shall make appropriate adjustments to the Contractor's payments under this Agreement to offset past underpayments and overpayments resulting from any error. However, the City shall not be obligated to make any adjustments to correct for underpayments that occurred more than six (6) months before the City received the Contractor's notice of the error. 39.5 LIMITATIONS ON CONTRACTOR'S RIGHT TO PAYMENT FROM CITY The City shall have no obligation to pay the Contractor for any of the Collection Services provided by the Contractor to its Customers, except as provided in Sections 39.3 and 39.4, above. The Contractor shall have no right to any revenues or funds obtained by the City from any other sources, including but not limited to funds distributed to the City by the Florida Department of Environmental Protection or any other Person. 39.6 PAYMENTS FOR EXCESS AND OVERSIZED MATERIALS With regard to the Collection Services provided by the Contractor pursuant to Section 7.6 for excess and oversized materials,the Contractor shall be solely responsible for billing the Customers and collecting the applicable fees from the Customers for such Collection Services,pursuant to the Contractor's non-exclusive franchise. 39.7 PAYMENTS FOR GARBAGE CARTS AND RECYCLING CARTS The Contractor may charge a reasonable fee to a Customer that wishes to purchase an additional Recycling Cart or Garbage Cart(e.g., because the Customer generates more Solid Waste than the Customer can store in the Garbage Cart that previously was provided to the Customer). The Contractor's fee for purchasing and assembling a Garbage Cart or Recycling Cart for the Customer shall not exceed Sixty Dollars ($60.00). The Contractor may charge an additional fee if the Customer requests the Contractor to deliver the Garbage Cart or Recycling Cart to the Customer's Premises, but the delivery fee shall not exceed Forty Dollars ($40.00). The Contractor also may charge fees for exchanging carts pursuant to Section 27.4, above. The Contractor shall be solely responsible for billing and collecting the fees for selling and delivering Garbage Carts and Recycling Carts pursuant to this Section 39.7. The Contractor shall not charge or collect any separate fee for purchasing, assembling,or delivering additional Garbage Carts or Recycling Carts to any Customer, except for the fees authorized in this Section 39.7 and the fees authorized in Section 27.4 for exchanging carts. 39.8 PAYMENTS FOR COMMERCIAL AND MULTI-FAMILY COLLECTION SERVICE Rates to be charged for the commercial and multi-family solid waste collection and disposal service to be performed under this Agreement are as set forth in Exhibit 3-2, attached hereto and by this reference made a part hereof. The Contractor,at its sole cost and expense,shall be solely responsible for the billing and collection of all fees and charges payable to the Contractor by customers for services rendered pursuant to this Agreement. The Contractor shall use its best efforts to bill and collect all such fees on a monthly basis unless otherwise agreed to in writing by the City. In consideration for the grant of this franchise and the execution of this Agreement by the City,the Contractor agrees to pay to the City a franchise fee equal to NINE PERCENT(9%)of the fees and charges actually collected by the Contractor from customers for services rendered pursuant to the franchise granted by this Agreement("the Franchise Fee"). The Contractor shall pay the Franchise Fee to the City on or before the tenth(10th)day of each month with respect to the fees and charges actually collected by the Contractor during the previous month. Such payment shall be transmitted on a City approved form and shall include a certification by the Contractor of the fees and charges actually collected during the prior month and such other information as may be required by the City. Failure of the Contractor to make timely payment to the City of the Franchise Fee or falsification of the certification regarding fees and charges actually collected shall constitute a default by the Contractor of this Agreement. The obligation to pay the Franchise Fee with respect to fees and charges actually collected with respect to services provided during the Term of this Agreement shall survive the termination of this Agreement. SECTION 40: PAYMENTS TO THE CITY The City may submit invoices to the Contractor for any fee or charge that is due and owing to the City from the Contractor. The Contractor shall pay the City's invoice within thirty(30)calendar days after receipt. SECTION 41: RECYCLING REVENUES FOR CONTRACTOR The Contractor shall receive all of the revenues derived from the sale of the Source Separated Recyclable Materials that are collected by the Contractor pursuant to this Agreement. SECTION 42: PAYMENT OF TIPPING FEES 42.1 The Contractor shall be solely responsible for the payment of all Tipping Fees, costs, and other charges associated with the Collection, transportation, processing, Recycling, or disposal of any Solid Waste or Recyclable Material collected by the Contractor. SECTION 43: VERIFICATION OF PAYMENT AMOUNTS 43.1 The City's acceptance of any payment from the Contractor, or the City's deduction of any amount from any payment due to the Contractor, shall not be construed as an accord that the amount paid is the correct amount, nor shall it be construed as a release of any claim the City may have for additional sums payable from the Contractor. 43.2 At any time within the applicable statute of limitations, the City may recalculate and collect any amounts that are payable to the City under this Agreement, plus Interest at the maximum rate allowed by law(not to exceed 18% per year), and all costs of collection. 43.3 At its expense, with reasonable notice, the City may inspect, copy, and audit any books, records and documents of the Contractor that are relevant to the calculation of the amounts that are due and payable under this Agreement. All such documents are considered property of the Contractor; provided, however,that Contractor and City shall comply with Florida's public records law. SECTION 44: ADMINISTRATIVE CHARGES 44.1 BASIS FOR ADMINISTRATIVE CHARGES The City and Contractor acknowledge and agree that it is difficult or impossible to accurately determine the amount of damages that would or might be incurred by the City due to those failures or circumstances described in this Section 45 and for which the Contractor would otherwise be liable. Accordingly, the Contractor and the City have negotiated the terms and amounts of the administrative charges set forth herein, and the parties agree that the administrative charges are reasonable under the circumstances. The Contractor and City also have consulted with their legal counsel and confirmed that these administrative charges are appropriate. Therefore, the following administrative assessments shall constitute administrative charges, not penalties, for the Contractor's breach of this Agreement. 44.2 PROCEDURE FOR ASSESSING ADMINISTRATIVE CHARGES 44.2.1 The Director shall conduct a preliminary evaluation of the relevant facts before the Director decides whether administrative charges should be assessed against the Contractor.At a minimum,the Director shall provide written notice to the Contractor, and offer to discuss the relevant facts with the Contractor within five (5) Days after the date of the notice. Following this discussion (if any) or the expiration of the five (5) Day period, whichever occurs first, the Director shall determine whether administrative charges should be assessed. However,the City shall not assess and the Contractor shall not be required to pay administrative charges in those cases where the delay or failure in the Contractor's performance was(a)excused in advance by the Director or (b) due to unforeseeable causes that were beyond the Contractor's reasonable control,and without any fault or negligence of the Contractor.The City, in its sole discretion,may waive one or more administrative charges. 44.2.2 Prior to assessing administrative charges, the Director shall provide written notice to the Contractor, indicating, with specifics facts giving rise to the administrative charges, the City's intent to assess administrative charges and the basis for the City's position. 44.2.3 After receiving the Director's letter, Contractor shall have ten (10) Days to file a written letter of protest with the Director. 44.2.4 If a protest is timely filed, the matter shall be referred to the City Manager for resolution. The City Manager shall review the issues in a timely manner and then provide a written decision to the Contractor. The City Manager's decision shall be final and non-appealable, except as provided in Section 44.2.6. 44.2.5 If a protest or petition is not timely filed by the Contractor, or if the City Manager concludes that administrative charges should be assessed,the Contractor shall deliver its payment of administrative charges to the Director within fifteen (15) Days of receiving the written decision of the Director or City Manager, as applicable. If the Contractor fails to pay an administrative charge when due, the City may deduct the administrative charge from the City's monthly payments to the Contractor. 44.2.6 The procedures in this Section 44 shall be used in lieu of the procedures in Section 49 when resolving disputes concerning administrative charges, unless the administrative charges assessed in one month will exceed Five Thousand Dollars ($5,000). 44.3 ADMINISTRATIVE CHARGES DURING TERM OF AGREEMENT Six(6)months after the Commencement Date and continuing during the term of the Agreement,the Director shall assess administrative charges as follows: 44.3.1 Failure to clean up spilled liquids or material in compliance with the requirements in this Agreement, within the deadlines set forth herein, after receiving oral notification by the Director or a Customer. Each failure shall result in the imposition of a $250 assessment per event. 44.3.2 Failure to collect the Residential Waste or Source Separated Recyclable Material that was properly Set Out for Collection by a Customer on the Scheduled Collection Day, within the deadlines set forth herein, after receiving oral notification by the City or Customer. Each failure shall result in the imposition of a $100 assessment. If the Contractor fails to meet the deadlines contained in this Agreement, each additional Day of delay after the initial violation shall result in the imposition of an additional $250 assessment. 44.3.3 Failure to complete a route on the Scheduled Collection Day,within the deadlines set forth herein,after receiving oral notification by the City or the Customer.A route shall be considered incomplete if five(5)Dwelling Units or two(2)streets or roadways are not provided Collection Service. Each failure shall result in an assessment of$200 per route, per Day. 44.3.4 Failure to maintain a Collection vehicle or equipment in a clean and sanitary manner shall result in the imposition of an assessment of$100 per incident per Day. 44.3.5 Failure to respond to a Legitimate Complaint,within the time frame specified herein, shall result in a$100 assessment per incident per Day. 44.3.6 Failure to resolve Legitimate Complaints,other than Missed Collections,within seven (7) Days of notification shall result in the imposition of a $250 per Day assessment for each occurrence until such complaint is resolved to the satisfaction of the City. 44.3.7 Failure to maintain records or provide documents in the manner required herein shall result in the imposition of an assessment of$100 per document per Day. 44.3.8 Failure to timely file any report, plan, or other document required herein shall result in the imposition of a $100 assessment for each Day that each report, plan, or document is late. 44.3.9 Failure to correct chronic Collection problems shall result in the imposition of a$250 assessment. Chronic shall mean three (3) or more Legitimate Complaints at the same Premises for the same issue within a twelve (12) month period. The first assessment shall be imposed for the third Legitimate Complaint. Additional assessments may be imposed for each Legitimate Complaint thereafter. If the Contractor has more than five (5) Customers with chronic problems within one Agreement Year,there shall be an additional $500 assessment. 44.3.10 Failure to correct chronic equipment problems shall result in the imposition of a $250 assessment. Chronic shall mean three (3) instances of the same or similar problem with the same equipment or vehicle within a twelve(12) month period. The first assessment shall be imposed for the third problem. Additional assessments shall be imposed for each problem thereafter. 44.3.11 Failure to properly and legibly label a Collection Container within five(5)Days after receiving notice from the Director shall result in the imposition of a$100 assessment for each container not properly labeled. 44.3.12 If the Contractor fails to comply with any provision of this Agreement for which administrative charges have not been specified, the City shall impose a $100 assessment per occurrence per Day. 44.3.13 Failure to have a vehicle operator properly licensed, or failure of the operator to carry his license while on duty, shall result in a$100 assessment per occurrence per Day. 44.3.14 Failure to maintain office hours in the manner specified in this Agreement shall result in a$100 assessment per occurrence per Day. 44.3.15 Failure to replace or repair a damaged Collection Container, or failure to replace a stolen Collection Container, or failure to exchange a Collection Container, within the deadlines specified in this Agreement, shall result in a $100 assessment per incident per Day. 44.3.16 If the Contractor notifies the Director that a complaint has been resolved, when the complaint has not been resolved, there shall be a$200 assessment per incident. 44.3.17 Collections outside of the hours specified in this Agreement, without prior approval of the Director, shall result in a$100 assessment per incident per calendar day. 44.3.18 Failure of Contractor's personnel to treat Customer(s) or their property in a professional manner shall result in a$50 assessment per incident. 44.3.19 Leaving Collection Containers where they block driveways, streets, or roads shall result in the imposition of a$250 assessment per incident per Day. 44.3.20 Damage to public or private roadways, including but not limited to spills of oil and hydraulic fluids, shall result in the imposition of a$250 assessment per occurrence. 44.3.21 Failure to repair damage to a Customer's property within the deadlines set forth in this Agreement,after receiving notification by the Customer or Director,shall result in the imposition of an assessment of$250 per incident. 44.3.22 Soliciting or accepting an unauthorized fee or monetary compensation from a Customer shall result in the imposition of a$500 assessment per incident. 44.3.23 Failure to respond to the Director by 5:00 p.m. on the first Day following a telephone call, voice message, facsimile transmission, or electronic message requesting a response from the General Manager or representative of Contractor, shall result in the imposition of an assessment of$100, which shall be increased by another $100 for each additional Day of delay. 44.3.24 Failure to comply with the deadlines and requirements in Section 50 concerning the Contractor's obligations prior to the termination of this Agreement, shall result in the imposition of an assessment of Two Thousand Dollars($2,000)per Day per failure. 44.3.25 Failure to follow the procedures in the Contractor's Collection Plan for notifying a Designated Facility that the Contractor is obligated to pay the applicable Tipping Fee, in each instance where the Contractor delivered Solid Waste to the Designated Facility but failed to follow the approved procedures in the Collection Plan. Each failure shall result in an assessment of$1,000. 44.3.26 Failure adhere to the approved routes in the Collection Plan, without receiving the Director's prior approval for the deviation. Each failure shall result in an assessment of$500 per Day. 44.3.27 Failure to display the Contractor's name,telephone number,and identification number on a Collection vehicle or Mechanical Container in the manner specified herein, shall result in an assessment of$100 per incident. 44.3.28 Failure to cover or enclose Solid Waste and Recyclable Materials in the Contractor's Collection vehicles, as required herein, shall result in an assessment of $250 per occurrence. 44.3.29 Failure to return a Collection Container to the location where the Customer placed it for Collection, or throwing or otherwise mishandling Collection Containers, shall result in an assessment of$100 per incident. SECTION 46: NO LIABILITY FOR DELAYS OR NON- PERFORMANCE DUE TO FORCE MAJEURE EVENTS 46.1 Except for any payment obligation by either party, if the City or Contractor is unable to perform, or is delayed in its performance of any of its obligations under this Agreement by reason of any event of force majeure, such inability or delay shall be excused at any time during which compliance is prevented by such event and during such period thereafter as may be reasonably necessary for the City or Contractor to correct the adverse effect of such event of force majeure. 46.2 Unless the City is responsible for the condition,the Contractor shall not be entitled to compensation from a Customer or the City for such period of time as the delay or non-performance shall continue, but the Contractor will be entitled to pro-rata compensation after the Contractor's work has been completed. The City shall not be liable for any loss suffered by Contractor as a result of an event of force majeure. 46.3 An event of force majeure shall mean the following events or circumstances to the extent that they delay the City or Contractor from performing any of its obligations(other than payment obligation) under this Agreement: (a) An Act of God, tornado, hurricane, flood, fire, explosion (except those caused by the negligence of Contractor, its agents, and assigns), landslide, earthquake, epidemic, and extremely abnormal and excessively inclement weather; (b) Acts of a public enemy, acts of war, terrorism, insurrection, riots, civil disturbances, or national or international calamities; (c) Suspension,termination or interruption of utilities necessary to the Contractor's operation or duties under this Agreement; (d) An injunction, or a legal or equitable proceeding brought against the City or Contractor, or a Change in Law; and (e) Any act, event,or condition,which is determined by mutual agreement of the City and the Contractor to be of the same general type as the events of force majeure identified in the preceding paragraphs. 46.4 Labor disputes, labor shortages, changing economic conditions, and the economic hardship of the Contractor shall not be considered an event of force majeure. 46.5 To be entitled to the benefit of this Section, a party claiming an event of force majeure shall give prompt written notice to the other party, specifying in detail the event of force majeure, and shall diligently proceed to correct the adverse effect of any force majeure. The parties agree that, as to this Section,time is of the essence. SECTION 47: BREACH AND TERMINATION OF AGREEMENT 47.1 TERMINATION BY EITHER PARTY FOR CAUSE In the event that: (1) the Contractor shall fail to keep,perform and observe each and every promise,covenant and agreement set forth in this Agreement applicable to the Contractor, and such failure shall continue for a period of more than thirty(30)days after delivery to the Contractor of a written notice of such breach or default; (2) the Contractor's occupational or business licenses shall terminate for any reason and not renewed or reinstated after ten(10)day's written notice to Contractor by the City; (3) the Contractor shall become insolvent, or shall take the benefit of any present or future insolvency statutes, or shall make a general assignment for the benefit of creditors, or file a voluntary petition in bankruptcy or a petition or answer seeking an arrangement for its reorganization,or the readjustment of its indebtedness under the Federal Bankruptcy laws,or under any other law or statute of the United States or any State thereof,or shall consent to the appointment of a receiver,trustee or liquidator of all or substantially all of its property; or (4) the Contractor shall have a petition under any part of the Federal Bankruptcy laws, or an action under any present or future insolvency laws or statute, filed against it, which petition is not dismissed within thirty(30)days after the filing thereof; then in any of such events, the City, in its discretion, shall have the right to: (i) seek specific performance of this Agreement, (ii)terminate this Agreement for Default, which termination shall be effective twenty-four (24) hours after written notice of such termination is given to the Contractor, or(iii) pursue such other actions and remedies as may be permitted by law, including an action for actual damages incurred or suffered by the City. In the event the City elects to terminate this Agreement, then the City may, at its option, delay the effective date of termination for default until the first day of the month following the date on which written notice of such termination is given to the Contractor. The City shall specify the termination date on its written notice of termination. B. In the event that the City shall fail to keep, perform, and observe each and every promise, covenant and agreement set forth in this Agreement applicable to the City, and such failure shall continue for a period of more than thirty(30) days after delivery to the City of a written notice of such breach,then the Contractor may, as its sole and exclusive remedy, seek specific performance of this Agreement . It is expressly agreed that the Contractor shall not be entitled to terminate this Agreement or seek damages against the City in the event of a default by the City C. In the event that a dispute arises between the City and the Contractor,or any interested party, in any way relating to this Agreement, the Contractor shall continue to render service in full compliance with all terms and conditions of this Agreement regardless of the nature of the dispute. The Contractor shall be liable to the City for all costs reasonably incurred in providing collection and disposal service should the Contractor fail to provide such services. 47.2 JNTFRIM OPERATIONS In the event that this Agreement is terminated before the end of any term, the Contractor shall continue its operations for an interim period of up to one hundred eighty (180) calendar days if requested to do so by the City and shall cooperate with the City in order to ensure an orderly transition of all residential, commercial and multi-family solid waste accounts to such new Contractor(s)as may be designated by the City. The Contractor shall be paid for its services during said interim period at the rates in effect prior to issuance of the notice of termination,. 47.3 EFFECT OF TERMINATION If this Agreement is terminated pursuant to the provisions of this Section, neither the City nor the Contractor shall have any further duty, right, liability, or obligation under this Agreement, except that: (a) a party will not be relieved from liability for a breach of a warranty, obligation, or representation under this Agreement that occurred before the effective date of the termination; (b) the City shall pay all amounts owed to the Contractor, and the Contractor shall pay all amounts owed to the City,pursuant to this Agreement,through the date of the termination;(c)the Contractor shall deliver to the City all reports concerning the City's activities through the end of the month in which termination occurs; (d)at a minimum,the provisions of Sections 34 and 51 shall survive the expiration or termination of this Agreement; and (e) any term, condition, covenant, or obligation which requires performance by a party subsequent to the termination of this Agreement shall remain enforceable against such party subsequent to such termination. 47.4 SETTLEMENT AND RELEASE If this Agreement is terminated,the City shall pay to the Contractor any and all sums due, owing, and unpaid to the Contractor by the City for work performed through the date of termination, less any and all sums owed by the Contractor to the City,and less any and all deductions or other offsets the City may have. In exchange for these payments,the Contractor shall execute and deliver to the City a general release of the City, its elected officials,employees,representatives,and agents.This payment to the Contractor shall constitute Contractor's full and final compensation under this Agreement and the Contractor shall have no right to receive any further payments,unless there are disputed amounts. This provision does not limit the right of the City to receive indemnification in the future. SECTION 48: OPERATIONS DURING DISPUTE If a dispute arises between the City, the Contractor, or any other Person concerning the Contractor's performance, rights, or compensation under this Agreement, the Contractor shall continue to perform its duties in strict compliance with the requirements of this Agreement, regardless of the pending dispute. SECTION 49: DISPUTE RESOLUTION PROCESS 49.1 The City and Contractor agree to cooperate and act in good faith at all times when dealing with each other. If a dispute arises between the parties, the parties shall attempt to resolve their differences quickly and informally. If they are unable to do so, they shall seek relief by following the procedures set forth below. 49.2 All claims, disputes and controversies arising out of or related to the performance, interpretation, application or enforcement of this Agreement, including but not limited to claims for payment and claims for breach of this Agreement, shall be referred to non-binding mediation before initiation of any adjudicative action or proceeding at law or in equity, unless it shall be unreasonable to do so or an emergency situation or necessity dictates otherwise.All applicable statutes of limitations and defenses based on the passage of time shall be tolled while the mediation process is pending. The parties will take all reasonable measures necessary to effectuate such tolling. 49.3 The Contractor and City agree to participate fully in the mediation process and conscientiously attempt to resolve their dispute. Except as provided below, each party shall bear its own expenses in connection with the mediation. Both parties shall pay equally for the services of the mediator. The mediation shall take place in Orange County,Florida. 49.4 Notwithstanding the foregoing, if either party terminates this Agreement for cause,the terminating party shall have the right, in its sole discretion,to proceed directly with litigation of any claims or disputes relating to the termination for cause and may include other claims and disputes unrelated to the termination, and shall not be required to submit such claims or disputes to the mediation. 49.5 The parties agree that any claim filed in state or federal court concerning this Agreement shall be heard by a judge, sitting without a jury. 49.6 The City and the Contractor hereby knowingly, voluntarily, and permanently waive any right they may have to a jury trial concerning the performance, interpretation, application or enforcement of this Agreement. 49.7 When a dispute between the City and the Contractor is pending or threatened,the Contractor shall attempt to resolve the dispute with the Director. If this attempt is unsuccessful, either party may initiate a non-binding mediation process, in accordance with the provisions set forth herein. In addition, at any time during the dispute resolution process, the Contractor may request the City Manager to consider the disputed issue. The Contractor's written request shall be delivered to the Director and it shall describe the Contractor's proposed solution for resolving the dispute. The Director and the City Manager may request,and the Contractor shall timely provide,any additional information that is reasonably necessary to evaluate the disputed issue and the Contractor's proposal. The City Manager shall fully and fairly consider the Contractor's proposal in a timely manner.Upon request,the City Manager shall meet with the Contractor and discuss its proposal. If the City Manager rejects the Contractor's proposal in whole or in part,the Contractor may submit a written request to the City Manager for an opportunity to present its proposed solution to the Board. Thereafter, the Contractor shall be allowed to present its proposal to the Board at a duly noticed public meeting. The Board may accept or reject the Contractor's proposal, or take other action that the Board deems appropriate, in the Board's sole discretion. SECTION 50: CONTRACTOR'S OBLIGATIONS PRIOR TO TERMINATION OF THIS AGREEMENT 50.1 CONTINUATION OF CONTRACTOR'S SERVICE If the City does not exercise its right to renew this Agreement or if there are no renewal options remaining,the City will attempt to award a new agreement to another entity at least six(6)months prior to the expiration of this Agreement. In the event a new agreement has not been awarded within such time frame, Contractor shall provide Collection Services to the City for an additional ninety (90) calendar days after the expiration of this Agreement, at the then current Rates, , if the City requests this service. 50.2 SALE OR LEASE OF CONTRACTOR'S MECHANICAL CONTAINERS If applicable, upon request,Contractor shall enter into good faith negotiations to allow the City or the City's newly selected franchise hauler to purchase, or rent for up to ninety (90) days, the Mechanical Containers (if any) used and owned by the Contractor in the Service Area. The purchase price and rental fee shall be negotiated,but shall not be greater than the fair market value. 50.3 SCHEDULE FOR TERMINATION OF CONTRACTOR'S SERVICE Prior to the termination of this Agreement, Contractor shall work with the City to ensure that there is no interruption or reduction of service when the Contractor ends its services to the City. If a new franchise agreement is awarded to an entity other than the Contractor, the Contractor shall coordinate and cooperate with the newly selected franchise hauler,as well as the City,to minimize any disruptions in the service provided to the public. At a minimum, the Contractor shall comply with the following performance requirements and deadlines: 180 calendar days If requested, the Contractor shall provide to the Director and the selected prior to expiration franchise hauler a Mechanical Container inventory, in a format acceptable to of Agreement the City that includes each container's location (street address), capacity, identification number, and Collection frequency. Thereafter, the Contractor shall not replace or exchange any Contractor-owned Mechanical Container listed in the inventory, without the Director's approval. 150 calendar days The Contractor shall attend a coordination meeting with the selected prior to expiration franchise hauler and the City. At or before the coordination meeting, the of Agreement Contractor shall provide the City with a list of Contractor-owned containers that may be purchased by the City or the selected franchise hauler. 120 calendar days The Contractor shall work with the selected franchise hauler to develop a prior to expiration mutually agreeable schedule for the removal of Contractor-owned Collection of Agreement Containers and placement of the selected franchise hauler's containers. 30 calendar days The Contractor shall begin to implement the schedule in cooperation with the prior to expiration selected franchise hauler. The Contractor shall take all steps necessary to of Agreement ensure there is no interruption in the Collection Service provided to Customers. 50.4 CITY'S RIGHT TO PROCURE NEW SERVICES At any time, the City may issue a request for proposals, or commence negotiations with an entity other than the Contractor,or take any other step deemed necessary by the City to obtain the services of an entity who will collect Solid Waste for the City after this Agreement expires or is terminated. SECTION 51: DAMAGES AND INDEMNIFICATION 51.1 LIABILITY The Contractor shall be liable for all injuries and conditions that are caused by or result from the Contractor's actions, including but not limited to the Contractor's failure to perform in accordance with the terms of this Agreement. To the extent that the City and Contractor are joint tortfeasors, losses shall be apportioned in the manner described herein. 51.2 CONTRACTOR'S INDEMNIFICATION OF CITY The Contractor releases and shall indemnify, hold harmless, and, if requested by the City, defend, each of the City Indemnified Parties from and against every Indemnified Loss that is caused by or results from, directly or indirectly, in whole or in part, any willful act or omission, or gross negligence of the Contractor, any tier of Subcontractor to the Contractor or any Subcontractor to a Subcontractor of the Contractor, or anyone directly or indirectly employed by any of those Persons for whose acts or omissions any of them may be liable, except to the extent resulting from the conduct of the City, including any damage to vehicles and injury to Persons. The obligation of the Contractor under this Section is absolute and unconditional; it is not conditioned in any way on any attempt by a City Indemnified Party to collect from an insurer any amount under a liability insurance policy, and is not subject to any set-off, defense, deduction, or counterclaim that the Contractor might have against the City Indemnified Party. For the purposes of this Section, "City Indemnified Parties" means the City, the Board and each of its members, and every agent, officer, official, servant, and employee of the City. For purposes of this Section, an "Indemnified Loss" means all actual costs, losses, damages, expenses, and liabilities that a City Indemnified Party incurs or suffers pursuant to or in connection with (a) any willful act, gross negligence, or willful omission on the part of the Contractor or any of its agents or employees in the execution or performance of its obligations under or incidental to this Agreement, (b)any bodily injury, sickness, disease, or death, (c) any violation of Applicable Law (including workers' compensation laws, environmental laws, and health and safety laws) or any common law duty, (d) any actual or alleged infringement of any intellectual rights or property of any Person, (e)any pollution of or damage or destruction to property, natural resources, or the environment, (f) the designation by the Contractor of any document or material as exempt from public disclosure, (g) defending, settling, prosecuting, investigating, or participating in (as a witness or otherwise) any proceeding that arises out of or pertains to any of the foregoing; without regard to or limitation by the amount or type of benefits, damages, or compensation payable by or for the Contractor, any Subcontractor, or any Subcontractor of a Subcontractor under any Applicable Law (including employee benefits, disability benefits, and workers' compensation laws). It is the intent of this Section that the Contractor's indemnification obligations include all joint and several liability of the Contractor, any Subcontractor to the Contractor, or any Subcontractor to a Subcontractor of the Contractor, and anyone directly or indirectly employed by any of them, or anyone for whose acts or omissions any of them may be liable. The City may employ any attorney of its choice or may use the City Attorney to enforce or defend the City's right to indemnity provided by this Agreement. If a City Indemnified Party requests that the Contractor defend it with respect to any Indemnified Loss, the City Indemnified Party may participate in the defense at its sole cost and expense. The Contractor shall advance or promptly reimburse to a City Indemnified Party any and all costs and expenses incurred by the City Indemnified Party in connection with investigating, preparing to defend, settling, or defending any legal proceeding for which the City Indemnified Party is entitled to indemnification under this Agreement, whether or not the City Indemnified Party is a party or potential party to it. Nothing in this agreement shall be deemed or construed to waive City's right to a claim of sovereign immunity under Section 768.28, Florida Statutes. 51.3 CONTRIBUTION In the event of joint negligence on the part of the City and the Contractor, any loss and costs shall be apportioned in accordance with the provisions of Section 768.31, Florida Statutes, the Uniform Contribution Among Tortfeasors Act, as it exists on the Effective Date, subject to the recovery limits set forth in Section 768.28, Florida Statutes, in effect on the Effective Date. The City does not waive its right to claim sovereign immunity under Florida law. 51.4 DAMAGES The measure of damages to be paid by the Contractor to the City or by the City to the Contractor, due to any failure by the Contractor or the City to meet any of its obligations under this Agreement, shall be the actual damages incurred by the City or the Contractor. Neither party shall have any liability under this Agreement for consequential, special, indirect, or punitive damages. The foregoing shall apply without regard to either party's rights to the Performance Bond, insurance proceeds, or other factors. If the Contractor fails to comply with any Applicable Law, the Contractor shall, after the opportunity to appeal and the administrative procedures here in have been exhausted, promptly pay to the City the following: (a) All lawful fines,penalties, and forfeitures charged to the City by any judicial order or by any governmental agency responsible for the enforcement of the Applicable Law; and (b) The actual costs incurred by the City as a result of the Contractor's failure to comply with the Applicable Law, including any costs incurred in investigating and remedying the conditions which led to or resulted from the Contractor's failure to comply with the Applicable Law. 51.5 NO PERSONAL LIABILITY Nothing in this Agreement shall be construed as creating any personal liability on the part of any officer, employee, agent or representative of the City or the Contractor. SECTION 52: CONTRACTOR'S INSURANCE A. The Contractor shall provide and maintain, on a primary basis and at its sole expense, at all times after the Effective Date until this Agreement expires or is terminated, policies of insurance that insure the Contactor against any and all claims, demands, or causes of action for injuries received or damages to people or property relating to the Contractor's acts and omissions under this Agreement. At a minimum, the Contractor shall maintain at all times the following insurance coverage, with the limits and endorsements described herein. The requirements contained herein, as well as the City's review or acceptance of insurance maintained by the Contractor, is not intended to and shall not in any manner limit or qualify the liabilities or obligations assumed by Contractor under this Agreement. Contractor shall, without expense to the City, obtain and maintain or cause to be obtained and maintained throughout the term of this Agreement,coverages as stated in the RFP,and naming the City of Ocoee as an additional insured: 1. Comprehensive automobile insurance(any auto, including owned autos,non-owned autos and hired autos)and garage liability insurance, if applicable. 2. Comprehensive general liability insurance (including but not limited to contractual, independent contractors, broad form property damage, and personal injury, as applicable, and such other coverage as may from time to time be generally issued by insurance companies for businesses similar to that engaged in by Contractor in the performance of this Agreement which City may reasonably require) protecting Contractor, the City, its elected representatives, officers, agents and employees of each from and against any and all liabilities arising out of or relating to Contractor's performance of this Agreement whether such operations be by himself, or by any subcontractor or by anyone directly or indirectly employed by any of them or by anyone for whose acts any of them may be liable. 3. Insurance against theft or damage to all Contractor's equipment used in carrying out this Agreement. 4. Workers' compensation or similar insurance affording the required statutory coverage and containing the required statutory coverage and containing the requisite statutory limits. B. Such policies shall be in such form and with such company or companies as the City shall approve, and except for coverage limits of Workmen's Compensation Insurance, be in an amount no less than ONE MILLION AND NO/100 DOLLARS ($1,000,000.00) combined single limit, or its equivalent, or such greater amount of such insurance as shall be maintained by Contractor, with no deductible, with cross liability endorsement and with contractual liability coverage for Contractor's covenants to and indemnification of the City. Contractor's insurance shall provide that it is primary insurance as respects any other valid and collectible insurance City may possess, including any self-insured retention or deductible City may have, and that any other insurance City does possess shall be considered excess insurance only. Contractor's insurance shall also provide that it shall act for each insured and each additional insured as though a separate policy has been written for each; provided, however, that these provisions shall not operate to increase the policy limits. C. Contractor shall provide,prior to the execution of this Agreement and within ten(10)days of award of the Agreement, and at least thirty (30) days prior to the expiration of an insurance policy or policies theretofore provided to the City by Contractor hereunder, a certificate of insurance evidencing all coverage required under this Section. Such certificate(s)shall name the City and its elected representatives,officers, employees and agents of each as additional insured and shall provide that the policy or policies may not be canceled or modified nor the limits thereunder decreased without thirty (30) days prior written notice thereof to the City. SECTION 53: PERFORMANCE BOND The Contractor shall furnish to the City an irrevocable Performance Bond for the faithful performance of this Agreement and all of the Contractor's obligations hereunder. The Performance Bond shall be in the amount of One Million Dollars ($1,000,000.00). The form and content of the Performance Bond shall be subject to the approval of the City. The Performance Bond shall be issued by a surety company that is acceptable to the City. All premiums for the performance bond shall be paid by the Contractor. This performance bond shall be written by a surety company licensed to do business in the State of Florida and approved by the City and shall be maintained in full force and effect, annually renewable, throughout the term of this Agreement. The Performance Bond shall: (a) contain any provisions required by Applicable Law; (b) guarantee the performance of the Agreement; (c) serve as security for the payment of all Persons performing labor and furnishing materials in connection with this Agreement; and (d) not be canceled or altered without at least thirty(30)calendar days prior notice to the City. Maintenance of the Performance Bond and the performance by the Contractor of all of the obligations under this section shall not relieve the Contractor of liability under the default and termination provisions set forth in this Agreement or from any other liability resulting from any breach of this Agreement.The Performance Bond may be "called" and used if there is any default or breach of this Agreement by the Contractor that is not cured. Calling or using the Performance Bond shall not restrict or preclude the use of any additional or other remedies available to the City against the Contractor for breach, default or damages. The City reserves the right to require the Contractor to increase the amount of the Performance Bond in the event of a change in a Designated Facility, other changed circumstances, or upon the renewal of this Agreement. If the City exercises this right, the Contractor shall pay the cost of the increased Performance Bond,without any increase in the Rates. In the event of a strike of the employees of Contractor, or any other similar labor dispute which makes performance of this Agreement by the Contractor substantially impossible,the City shall have the right to call the Performance Bond three (3) days after giving notice and may engage another Person to provide necessary services. SECTION 54: INTENTIONALLY DELETED. SECTION 55: ASSIGNMENT OR TRANSFER OF AGREEMENT 55.1 This Agreement and the rights and privileges hereunder shall not be assigned or otherwise transferred by Contractor except with the express written approval of the City. The City reserves the right in its sole and absolute discretion to approve or disapprove any such requested assignment or transfer of this Agreement. The City may require that any proposed assignee submit similar documentation to that provided by the Contractor at the time of award of the franchise. No assignment or transfer shall be effective until the assignee or transferee has executed with the City an Agreement of Acceptance, subject to approval by the City, evidencing that the assignee or transferee accepts the assignment or transfer subject to all of the terms, conditions and limitations imposed herein. Any such assignment or transfer shall be in form and content subject to the approval of the City. After consideration by the City, any assignment of this Agreement made by the Contractor without the express written consent of the City shall be null and void and shall be grounds for the City to declare a default of this Agreement. In such cases,the City may terminate this Agreement by giving written notice to the Contractor, and upon the date of such notice, this Agreement shall be deemed immediately terminated.Upon such termination all liability of the City under this Agreement to the Contractor shall cease, except for the amounts due and owing for Collection Services completed at that time. Thereafter, the City shall have the right to call the Performance Bond and shall be free to negotiate with any Person for the service which is the subject of this Agreement. 55.2 In the event that the City consent to any proposed assignment is denied, Contractor shall continue to provide all of the services required herein for the remainder of the term. 55.3 If any assignment is approved by the City, the assignee shall fully assume all of the liabilities of the Contractor. 55.4 The requirements of this Section shall include, but not be limited to cases where the Contractor hires a subcontractor to undertake any of the Contractor's obligations under this Agreement. SECTION 56: INTENTIONALLY DELETED SECTION 57: SUBSEQUENT CITY ORDINANCES Nothing contained in any City ordinance hereafter adopted shall be construed to affect, change, modify or otherwise alter the duties,responsibilities, and operations of the Contractor under this Agreement, unless it is agreed to in writing by both the Contractor and the City and this Agreement is amended accordingly. SECTION 58: AMENDMENTS TO THE AGREEMENT 58.1 GENERAL REQUIREMENTS This Agreement constitutes the entire Agreement and understanding between the parties hereto. This Agreement shall not be considered modified, altered, changed or amended in any respect unless the Agreement is amended in writing and the amendment is signed by the Contractor and the Commission or its designee. The Exclusive Commercial and Multi-Family Solid Waste Collection Franchise Agreement between the parties, dated May 5, 2015, is superseded by the provisions of this agreement and of no further effect. 58.2 CITY POWER TO AMEND AGREEMENT The City shall have the power to make changes in this Agreement relative to the scope and method of providing Collection Service, when the City deems it necessary and desirable for the public welfare. The Director shall give the Contractor notice of any proposed change and an opportunity to be heard concerning any relevant matters.The City and Contractor agree to enter into good faith negotiations to modify this Agreement and the Rates, as necessary. The scope and method of providing Collection Service, as referenced herein, shall be liberally construed to include, but not be limited to the manner,procedures, operations, and obligations of the Contractor. 58.3 AMENDMENTS DUE TO CHANGES IN LAW The City and the Contractor understand and agree that changes in the Applicable Laws may require amendments to some of the conditions or obligations of this Agreement. In the event any future change in any Applicable Law materially alters the obligations of the Contractor or the City, then the provisions and Rates in this Agreement may need to be modified. The City and Contractor agree to enter into good faith negotiations regarding amendments to this Agreement, which may be required in order to implement changes for the public welfare or due to a Change in Law. SECTION 59: WAIVER OF RIGHTS No delay or failure to exercise a right under this Agreement shall impair such right or shall be construed to be a waiver thereof, but such right may be exercised from time to time and as often as deemed expedient. The failure of the City or Contractor at any time to require performance by the other party of any term in this Agreement shall in no way affect the right of the City or Contractor thereafter to enforce same. Nor shall waiver by the City or Contractor of any breach of any term of this Agreement be taken or held to be a waiver of any succeeding breach of such term or as a waiver of any term itself To be effective, any waiver shall be in writing and signed by the party granting such waiver. Any such waiver shall be limited to the particular right so waived and shall not be deemed to waive any other right under this Agreement. SECTION 60: INTENTIONALLY DELETED SECTION 61: GOVERNING LAW AND VENUE The laws of the State of Florida shall govern the rights, obligations, duties and liabilities of the parties to this Agreement and shall govern the interpretation of this Agreement.Any and all legal or equitable actions necessary to enforce this Agreement shall be held and maintained solely in the state or federal courts in and for Orange County, Florida. Venue shall lie exclusively in Orange County. SECTION 62: COMPLIANCE WITH LAWS AND REGULATIONS Contractor shall at all times comply with all Applicable Laws now in effect or hereafter enacted,which are applicable in any way to Contractor, its officers, employees, agents, or subcontractors. SECTION 63: PERMITS AND LICENSES Contractor, at its sole cost and expense, shall obtain and maintain throughout the term of this Agreement all permits, licenses and approvals necessary or required for Contractor to perform the work and services described herein. SECTION 64: EQUAL OPPORTUNITY EMPLOYMENT Contractor agrees that it shall not discriminate against any employee or applicant for employment for work under this Agreement because of handicap, race, color, religion, sex, age, or national origin and shall take affirmative steps to ensure that applicants are employed and employees are treated during employment by Contractor without regard to race, color, religion, sex, age or national origin. This provision shall include, but not be limited to,the following: employment upgrading, demotion or transfer; recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeships. Contractor agrees to furnish the City with a copy of its non- discrimination and equal employment opportunity policy, upon request. SECTION 65: AGREEMENT DOCUMENTS This Agreement and the following documents comprise the entire Agreement between the City and Contractor. The following documents are attached to this Agreement and they are incorporated in this Agreement by this reference: Exhibits 1 through Exhibit 4. There are no Agreement documents other than those listed above. In the event of conflict between the Agreement and the provisions of any exhibit,the provisions of this Agreement shall control. SECTION 66: ALL PRIOR AGREEMENTS SUPERSEDED This Agreement incorporates and includes all prior negotiations, correspondence, conversations, agreements and understandings applicable to the matters contained in this Agreement. The parties agree that there are no commitments, agreements or understandings concerning the subject matter of this Agreement that are not contained herein. Accordingly, it is agreed that no deviation from the terms of this Agreement shall be predicated upon any prior representations or agreements,whether oral or written. This Agreement shall supersede all prior agreements between the parties regarding the matters addressed herein.Among other things,the Exclusive Commercial and Multi-Family Solid Waste Collection Franchise Agreement between the parties, dated May 5, 2015, is superseded by this agreement and of no further effect. The parties agree that the existing franchise agreement(if any) shall be deemed to be terminated on the Commencement Date and it shall have no force or effect thereafter. On and after the Commencement Date,this Agreement shall govern the parties' conduct. SECTION 67: HEADINGS Headings in this document are for convenience of reference only and are not to be considered in any interpretation of this Agreement. SECTION 68: CONSTRUCTION OF AGREEMENT Both parties acknowledge that they are represented by legal counsel and they have had meaningful input into the terms and conditions contained in this Agreement.Therefore,any doubtful or ambiguous provisions contained herein shall not be construed against the party that physically prepared this Agreement. SECTION 69: SURVIVABILITY Any term, condition, covenant, or obligation which requires performance by a party subsequent to termination of this Agreement shall remain enforceable against such party subsequent to such termination. SECTION 70: SEVERABILITY The definitions and provisions contained in this Agreement shall not be construed to require the City or the Contractor to take any action that is contrary to any local, state or federal law. Should any provision, paragraph, sentence, word or phrase contained in this Agreement be determined by a court of competent jurisdiction to be invalid, illegal or otherwise unenforceable under the laws of the State of Florida, such provision, paragraph, sentence, word or phrase shall be deemed modified to the extent necessary in order to conform with such laws, or if not modifiable,then same shall be deemed severable, and in either event, the remaining terms and provisions of this Agreement shall remain unmodified and in full force and effect. This Agreement shall be construed as if such invalid, illegal, void or unenforceable provision had never been contained herein. SECTION 71: FAIR DEALING The Contractor declares and warrants that the Contractor enters into this Agreement without reliance on or engaging in any collusion, bribery or fraud, that all of the Contractor's representations in this Agreement are made fairly and in good faith, and that no Board member, City officer, or City employee, directly or indirectly owns more than 1%of the total assets or capital stock of the Contractor,nor will any such Person directly or indirectly benefit by more than 1% from the profits or emoluments of this Agreement, nor has the Contractor provided any gift to any such Person or their family. The Contractor warrants that it has not employed or retained any company or Person, other than a bona fide employee working solely for the Contractor,to solicit or secure this Agreement,and the Contractor has not paid or agreed to pay any Person, other than a bona fide employee working solely for the Contractor, any fee, commission, percentage, gift or any other compensation contingent upon or resulting from the award or making of this Agreement. Further,the Contractor declares and warrants that the Contractor is not subject to the restrictions in Sections 287.133 and 287.134, Florida Statutes, for a public entity crime. SECTION 72: SOVEREIGN IMMUNITY Nothing in this Agreement shall be interpreted or construed to mean that the City waives its common law sovereign immunity or the limits on liability set forth in Section 768.28, Florida Statutes. SECTION 73: REMEDIES NOT EXCLUSIVE The remedies specified in this Agreement shall supplement, and not be in lieu of, any other remedies provided at law or in equity. The payment of any administrative charges by the Contractor shall not constitute a defense for the Contractor, nor an election of remedies by the City, nor serve as the basis for a claim of estoppel against the City, nor prevent the City from terminating this Agreement. The City's decision to refrain from assessing administrative charges, or suspending or terminating this Agreement, or seeking any other relief from any failure in the Contractor's performance, shall not constitute a waiver of the City's right to pursue any other remedy or a waiver of its right to pursue a remedy for any future failure by the Contractor.No remedy conferred by this Agreement is intended to be exclusive of any other remedy. Each and every such remedy shall be cumulative and shall be in addition to every other remedy given hereunder or now or hereafter existing at law or in equity, by statute or otherwise. No single or partial exercise by any party of any right, power, or remedy hereunder shall preclude any other or further exercise thereof SECTION 74: NOTICES TO PARTIES All notices, requests, authorizations, approvals, protests, and petitions provided for herein shall be in writing. Such documents shall be addressed as shown below and either (a) hand delivered, (b) mailed by registered or certified mail or nationally recognized delivery service (postage prepaid), return receipt requested, or (c) sent by telecopy. The documents shall be deemed to have been duly delivered when personally delivered, or when transmitted by telecopier and receipt is confirmed by telephone, or when delivered by U.S. Mail or courier service, as shown by the return receipt. For the present, the Contractor and the City designate the following as the appropriate people and places for delivering notices and other documents: As to City: City Manager City of Ocoee 150 N. Lakeshore Dr. Ocoee, FL 34761 Telephone: 407/905-3100 Facsimile: 407/905- Copy to: Scott Cookson City Attorney Shuffield Lowman& Wilson, P.A. 1000 Legion Place#1700 Orlando, Florida 32801 Telephone: 407/981-9800 Facsimile: 407/981-9801 As to Contractor: Regional Manager Telephone: Facsimile: Copy to: General Counsel Telephone: Facsimile: Both parties reserve the right to designate a different representative or representatives in the future, or to change the address(es) for notice, by providing written notice to the other party of such change. [THE REMAINDER OF THIS PAGE IS INTENTIONALLY BLANK] IN WITNESS WHEREOF,the parties have made and executed this Agreement, as attested to by the signature of their duly authorized officers or representatives and their official seals affixed hereon,the day and year first above written. WITNESSES: CONTRACTOR By: Signature Signature Printed Name Printed Name and Title day of , 2020 day of , 2020 Signature Printed Name day of , 2020 ATTEST: SECRETARY CITY OF OCOEE, a Florida municipal corporation By: RUSTY JOHNSON Mayor Attest: Melanie Sibbitt, City Clerk FOR USE AND RELIANCE ONLY BY THE CITY OF OCOEE, FLORIDA; APPROVED AS TO FORM AND LEGALITY this day of , 2020. SHUFFIELD LOWMAN & WILSON,P.A. By: City Attorney APPROVED BY THE OCOEE CITY COMMISSION AT A MEETING HELD ON , 2020, UNDER AGENDA ITEM NO. . EXHIBIT 1 GENERAL MAP OF SERVICE AREA EXHIBIT 2 LEGAL DESCRIPTION OF SERVICE AREA EXHIBIT 3 RATES FOR COLLECTION SERVICES EXHIBIT 3- 1: RESIDENTIAL Collection of All Residential Solid Waste, including Garbage, Rubbish and Bulk Waste, Yard Trash, and Recyclable Materials Contractor Rate Total $20.15 per month per residence $22.00 per month per residence (includes 9% franchise fee) $241.80 per year per residence $264.00 per year per residence (includes 9% franchise fee) Rates will increase 1.4% annually on January 6 of each year EXHIBIT 3-2 CURRENT RATES CHARGED BY CITY FRANCHISEE RATES FOR COMMERCIAL and MULTI-FAMILY COLLECTION , ., 4 Ocoèe 4 d FRANCHISEE: Progressive Waste Solutions of Florida, Inc. EXHIBIT"A" RFP 14-004 MONTHLY RATES AND OTHER CHARGES (Page 1 of 2) (A) FIVE (5) YEAR MONTHLY RATES FOR, COMMERCIAL AND . MULTI-FAMILY SOLID WASTE SERVICES BASED ON THE CUBIC YARD COST OF $18.36. . All charges are to be multiples of the base rate per cubic yard times the dumpster size times the frequency of collection per week. • • WEEKLY PICK-UP 2 CUBIC YARDS 3 CUBIC YARDS 4 CUBIC YARDS • 1 time x (A) $36.72 N/A $73.44 2 times x(A) $73.44 N/A $146.87 3 times x(A) $110.16 N/A $220.31 4 times x (A) $146.87 N/A $293.75 5 times x(A) $183.59 N/A $367.18 . 6 times x (A) $220.31 N/A $440.67 WEEKLY PICK-UP 6 CUBIC YARDS 8 CUBIC YARDS - . • 1 time x(A) $110.16- $146.87 2 times x (A) $220.31 $293.75 3 times x (A) $330.47 $440.62 4 times x(A) $440.62 $587.49 5 times x(A) $550.78 $734.37 6 times x (A) $660.93 $881.24 EXTRA PICK-UPS: 2 cubic yards: $45.25 per extra pick-up per week a-er Nt4at per extra pick-up per week 4 cubic yards: $61.00 per extra pick-up per week 6 cubic yards: $74.00 per extra pick-up per week 8 cubic yards: $86.00 per extra pick-up per week • ABOVE PRICES INCLUDE FULL PRICE OF DUMPSTER RENTAL CkK_L-__ C_)C. 'C".,...- e—S \\ °-t cam. EXHIBIT 4 ANNUAL RATE ADJUSTMENT For commercial and multi-family An annual rate adjustment shall be applied to the franchise rates calculated from the average diesel fuel price per gallon and the Consumer Price Index. The annual rate adjustment will be based on the annual diesel fuel price for the East Coast Lower Atlantic (PADD 1 C)No 2 Diesel Retail Sales by All Sellers obtained from data published by the U.S. Government at the following website: http://tonto.eia.doe.gov/oog/info/gdu/gasdiesel.asp The Consumer Price Index adjustment will be based on published data obtained from the U.S. Department of Labor Bureau of Labor Statistics for the South Urban region at the following website: http://www.bls.gov/cpi/ The following formula will be used to calculate the Annual Rate Adjustment: ARA=0.85(CPIC)+ 0.15(AADPI) Where; ARA =Annual Rate Adjustment CPIC =Consumer Price Index Change AADPI=Average Annual Diesel Price Increase CPIC will be calculated using the following: (CPI Average Current Year)—(CPI Average Previous Year)=Index Point Change (Index Point Change)- (CPI Average Previous Year) = CPIC AADPI will be calculated using the following: (#2 Diesel Retail ($/gal) Current Year)—(#2 Diesel Retail ($/gal)Previous Year)= (Annual $/gal. Change) (Annual$/gal. Change)-(#2 Diesel Retail ($/gal)Previous Year)=AADPI