HomeMy WebLinkAboutItem 10 Approval of Interlocal Agreement Between Orange County and OFD for Fire Dispatch Services
City of Ocoee ▪ 1 N. Bluford Avenue ▪ Ocoee, Florida 34761
Phone: (407) 905-3100 ▪ www.ocoee.org
STAFF REPORT
Meeting Date: August 20, 2024
Item #: 10
Contact Name: CJ VanCamp Department Director: Tom Smothers
Contact Number: Ext. 2006 City Manager: Robert Frank
Subject: Approval of Interlocal Agreement Between Orange County and City of Ocoee for Fire
Dispatch Services. (Deputy Fire Chief Van Camp)
Background Summary: Orange County provides dispatch services to the City of Ocoee Fire Department;
the current agreement for these services expires on September 30, 2024. Orange County has provided a
renewal for the agreement with a term of five (5) years, to begin on October 1, 2024, and terminate on
September 30, 2029. The services to be provided through this agreement include:
1. Answer 911 calls transferred from the Municipality or third party for fire and Emergency Medical
Services (“EMS”).
2. Provide Emergency Medical Dispatch (“EMD”) pre-arrival medical instructions to callers needing aid, as
well as categorize EMS calls into nationally recognized severity levels.
3. Receive and process incoming ten-digit telephone calls for emergency service, including notifications
for automatic fire alarms, automatic aid, and mutual aid.
4. Provide dispatch alerting function to the Municipality fire department utilizing the County’s fire station
alerting system.
5. Provide differential response patterns for the Municipality, allowing the Municipality to dictate the
number and type of emergency units that should be deployed on each type of emergency call in the
Municipality or jurisdiction to which they provide service.
6. Allow the Municipality to utilize the County Mobile Data Computer (“MDC”) system and Automatic
Vehicle Location (“AVL”) system.
7. Provide automatic notification to chief officers of the Municipality fire department using Computer Aided
Dispatch (“CAD”) system paging program.
8. Prepare up to six statistical reports on service delivery and performance for Municipality Units.
9. Provide Monthly Data export of all activity involving Municipality fire units.
10. Provide copies of records and audio files as needed or requested.
11. Appoint a designated liaison to work with the Municipality on dispatch issues.
12. Supervise all 911 functions, call taker, and dispatch assignments.
13. Provide comprehensive quality assurance function of all aspects of the dispatch system.
14. Attend regular meetings with the Municipality to share information and provide feedback on dispatch
services.
15. Provide up to six automated statistical reports customized for the Municipality.
16. Provide one MDC license and associated maintenance cost for each of the Municipality’s front-run
emergency response vehicles that are coded to be dispatched by the CAD system.
City of Ocoee ▪ 1 N. Bluford Avenue ▪ Ocoee, Florida 34761
Phone: (407) 905-3100 ▪ www.ocoee.org
17. Maintain city jurisdictional boundaries, addressing, and street network in the CAD system to ensure
correct dispatches.
Issue:
Should the Honorable Mayor and City Commissioners approve and authorize the Mayor to enter into the
Interlocal Agreement Between Orange County and the City of Ocoee Regarding Orange County’s Provision of
Fire Dispatch Services for the City of Ocoee?
Recommendations:
Staff recommends the Mayor and City Commissioners approve and authorize the Mayor to enter into the
Interlocal Agreement Between Orange County and the City of Ocoee Regarding Orange County’s Provision of
Fire Dispatch Services for the City of Ocoee.
Attachments:
1. Ocoee - 2024 Dispatch Services
Financial Impacts:
The cost for dispatch services is included in the Fire Department budget each fiscal year based on the calls for
service and cost allocation estimate provided by Orange County.
Type of Item: Consent
Page 1 of 12
_________________________________________________________________________________
INTERLOCAL AGREEMENT
between
ORANGE COUNTY, FLORIDA
and
CITY OF OCOEE, FLORIDA
regarding
ORANGE COUNTY’S PROVISION OF FIRE DISPATCH SERVICES
FOR THE CITY OF OCOEE, FLORIDA
_____________________________________________________________________________________
THIS INTERLOCAL AGREEMENT (“Agreement”), is by and between ORANGE
COUNTY, FLORIDA, a charter county and political subdivision of the State of Florida located
at 201 South Rosalind Avenue, Orlando, Florida 32801 (the “County”), and the CITY OF
OCOEE, FLORIDA, a municipal corporation created and existing under the laws of the State of
Florida located at 150 North Lakeshore Drive, Ocoee, Florida 34761 (the “Municipality”). The
County and the Municipality may be referred to herein individually as “party” or collectively as
“parties.”
RECITALS
WHEREAS, this Agreement is entered into pursuant to the home-rule powers granted
to the County and the Municipality under the Constitution and laws of the State of Florida,
including expressly, but not limited to, the powers granted under the Florida Interlocal
Cooperation Act contained in Section 163.01, Florida Statutes; and
WHEREAS, both the County and Municipality provide fire and rescue services from
fixed facilities which are geographically located to provide rapid response in case of emergency;
and
WHEREAS, the County currently operates and maintains a modem emergency
communications facility capable of receiving and dispatching fire and rescue units within the
Municipality’s jurisdictional limits; and
WHEREAS, the County and the Municipality recognize that it is desirable, and in the
best interest of the health, safety, and welfare of the public, to enter into this Agreement so that
they may provide superior fire rescue services to County and Municipality residents.
NOW THEREFORE, in consideration of the mutual promises, terms, and conditions
contained in this Agreement, and other good and valuable consideration for which the parties
affirm receipt by execution of this Agreement, the County and Municipality agree as follows:
Section 1. Recitals Incorporated. The foregoing recitals are true and correct and
are incorporated as part of this Agreement.
Page 2 of 12
Section 2. Purpose and Intent of the Agreement. The purpose and intent of this
Agreement is to outline the delivery of fire and rescue dispatch services through a coordinated
system. More specifically, this Agreement outlines specific services and costs related to the
provision of emergency communications between the County and Municipality.
Section 3. The Obligations of the Parties.
A. The Obligations of the County. The County agrees to provide the Municipality with
the following “Standard Services”:
1. Answer 911 calls transferred from the Municipality or third party for fire and
Emergency Medical Services (“EMS”).
2. Provide Emergency Medical Dispatch (“EMD”) pre-arrival medical instructions to
callers needing aid, as well as categorizing EMS calls into nationally recognized
severity levels.
3. Receive and process incoming ten-digit telephone calls for emergency service,
including notifications for automatic fire alarms, automatic aid, and mutual aid.
4. Provide dispatch alerting function to the Municipality fire department utilizing the
County’s fire station alerting system.
5. Provide differential response patterns for the Municipality, allowing the
Municipality to dictate the number and type of emergency units that should be
deployed on each type of emergency call in their Municipality or jurisdiction to
which they provide service.
6. Allow the Municipality to utilize the County Mobile Data Computer (“MDC”)
system and Automatic Vehicle Location (“AVL”) system.
7. Provide automatic notification to chief officers of the Municipality fire department
using Computer Aided Dispatch (“CAD”) system paging program.
8. Prepare up to six statistical reports on service delivery and performance for
Municipality units.
9. Provide Monthly Data export of all activity involving Municipality fire units.
10. Provide copies of records and audio files as needed or requested.
11. Appoint a designated liaison to work with the Municipality on dispatch issues.
12. Supervise all 911 functions, call taker, and dispatcher assignments.
13. Provide comprehensive quality assurance function of all aspects of the dispatch
system.
14. Attend regular meetings with the Municipality to share information and provide
feedback on dispatch services.
Page 3 of 12
15. Provide up to six automated statistical reports customized for the Municipality.
16. Provide one MDC license and associated maintenance cost for each of the
Municipality’s front run emergency response vehicles that are coded to the
dispatched by the CAD system.
17. Maintain city jurisdictional boundaries, addressing, and street network in the CAD
system to ensure correct dispatches.
B. Supplemental Services. The Municipality may elect, at any time during this Agreement,
to purchase those supplemental services from the County that are listed in Attachment “A”.
Services purchased under Attachment “A” are considered “services” and the County shall
purchase and retain custody of all actual equipment and devices used to provide the service. Upon
termination of this Agreement, the Municipality shall not be entitled to any of the equipment or
devices purchased by the County, unless otherwise negotiated and documented in the associated
contract or agreement.
C. The Obligations of the Municipality. The Municipality agrees that the following services
and fees are the responsibility of the Municipality, except for any supplemental services purchased
pursuant to this Agreement:
1. Purchase and maintenance of Fire Station Alerting equipment in each Municipality
fire station.
2. Payment for dedicated dispatch circuit linking the County’s dispatch center to each
Municipality fire station, for the purpose of installing a station alert printer or
station mobile computer terminal, if desired.
3. Lease cost for any pagers or wireless phone devices to be carried by Municipality
fire and rescue personnel, which are coded to receive automatic alerts from the
County CAD system.
4. Purchase of MDC and AVL in-vehicle equipment and leased airtime.
5. MDC software license and maintenance costs for Municipality units (other than
those which are provided pursuant to this Agreement).
6. Purchase of mobile and portable radios for use by Municipality units.
D. Implementation Plan. Staff from County Fire Rescue and Municipality Fire Rescue will
negotiate and implement specific operational procedures and policies unique to the Municipality’s
operations.
Section 4. Term of Agreement and Termination.
A. Term. This is a five (5) year Agreement for the provision of dispatch service, commencing
with the start of the fiscal year on October 1, 2024 and terminating with the completion of the
fiscal year ending September 30, 2029. This Agreement shall be deemed effective on October 1,
2024.
Page 4 of 12
B. Termination. Either entity may elect to terminate this Agreement, with or without cause,
by giving written notice to the other party no later than January 31st of the Fiscal Year preceding
the Fiscal Year for which such termination shall he effective. By way of example, to terminate
this Agreement for the Fiscal Year beginning on October 1, 2021, written notice of such
termination must be provided to the other party no later than January 31, 2020.
Section 5. Compensation.
A. Estimated Costs for Fiscal Year One. For Fiscal Year One of this Agreement
(10/01/2024 - 9/30/2025), the Municipality shall pay the County a sum estimated to be
$319,230.61 as compensation for the Standard Services listed in this Agreement.
B. Standard Services Cost Formula. The cost allocation for the remaining four (4) years
of this Agreement shall be determined as followed:
1. In October, the County shall total the number of calls for service occurring in the
prior fiscal year for all cities receiving fire dispatch services from the County
through an interlocal agreement (“Participating Municipalities”). A “call for
service” is defined as an emergency or non-emergency request for fire or EMS
response within the municipal limits of a city (or other jurisdiction to which the
Municipality provides service) which results in at least one fire, rescue, or EMS
unit arriving on the scene of the incident.
2. The County shall calculate the percentage of municipal calls for all Participating
Municipalities and apply that percentage to the cost for salaries. For example, if
Municipality “A” had forty percent of the calls for service among all Participating
Municipalities, then Municipality “A” would pay forty percent of the salaries.
The dispatch system base cost shall be set in this Agreement to represent the
contract cost for eight (8) dispatcher positions and a GIS Technician. Each
dispatcher position is currently allocated a cost of $87,423.49 and a GIS
Technician is allocated a cost of$89,470.00.
3. Total cost allocations for all currently Participating Municipalities are set at a cost
not to exceed $788,854.00.
4. At the time of execution of this Agreement, there are four (4) Participating
Municipalities. These costs will be adjusted should the number of Participating
Municipalities increases or decreases.
5. In Fiscal Years 2, 3, 4, and 5 of the Agreement the cost for Dispatch Services will
be adjusted to match any cost changes in dispatcher and GIS technician salaries.
The cost adjustment will be effective upon contract renewal on October 1st of
years 2, 3, 4, and 5.
Fiscal Year 1 Dispatcher Cost $87,423.00
Fiscal Year 1 GIS Technician Cost $89,470.00
Fiscal Year 2 Dispatcher Cost TBD
Fiscal Year 2 GIS Technician Cost TBD
Page 5 of 12
Fiscal Year 3 Dispatcher Cost TBD
Fiscal Year 3 GIS Technician Cost TBD
Fiscal Year 4 Dispatcher Cost TBD
Fiscal Year 4 GIS Technician Cost TBD
Fiscal Year 5 Dispatcher Cost TBD
Fiscal Year 5 GIS Technician Cost TBD
6. This formula will be recalculated to acknowledge the addition of other Participating
Municipalities. Eight dispatcher positions shall be considered adequate staffing
until the combined calls for service level in all Participating Municipalities exceeds
twenty thousand (20,000) alarms. In this event, four additional dispatcher positions
will be added for each increment of ten thousand calls for service being handled by
the County on behalf of the Participating Municipalities.
7. All employees hired under this Agreement are employees of the County and it is
not the intent of this Agreement to differentiate between employees assigned to
perform County functions versus Municipality functions.
8. Final cost calculations for the services are determined in October for the previous
year. The actual invoice for dispatch service will be sent in October of the following
fiscal year in which service was rendered during the contractual period.
Attachment “B” shows an example of how costs are allocated using this formula.
9. The parties acknowledges that the City of Ocoee provides primary Fire and EMS
services to the Town of Windermere via separate Interlocal Agreement, and as such
the Municipality shall be responsible for paying Windermere’s percentage of
dispatch costs as defined in this section and as detailed in Attachment “B”.
C. Supplemental Services Costs. Any Supplemental Services purchased pursuant to this
Agreement will be added to the cost allocated to Municipality.
D. Invoicing. The County shall invoice the Municipality in October of each year for all
dispatch services and optional services rendered during the contractual period of the prior fiscal
year. The Municipality shall make payment on such invoices pursuant to the Florida Local
Government Prompt Payment Act.
Section 6. User Advisory Committee. A User Advisory Committee shall be formed,
which will include a designated representative from County, Participating Municipalities, and
those other entities that receive dispatch services from the County. This committee shall make
recommendations regarding policy and operational procedures, as well as recommending
standards of service and performance goals. The User Advisory Committee shall meet annually,
or upon the request of any member.
Section 7. Conflict Resolution.
A. The County intends to work closely with the Municipality to resolve any dispatch issues
or service performance conflicts, which may arise out of this Agreement. Formal conflict
Page 6 of 12
resolution shall use the following procedure:
Step 1. The Municipality’s designated liaison shall discuss the issue with the
County’s Fire Communications designee, who shall provide a written
response within three (3) business days.
Step 2. If the Municipality is not satisfied with the response, the Municipality may
appeal the decision, within five (5) business days of receipt of the response,
to the County’s Division Chief of Planning & Technical Services who shall
provide a written response within three (3) business days.
Step 3. If the Municipality is not satisfied with the decision of the Division Chief
of Planning & Technical Services, the Municipality may appeal within five
(5) business days of receipt of the response, to the County Fire Chief who
shall provide a written response in five (5) business days. The decision of
the County Fire Chief shall be considered final.
B. Failure to adhere to the time period for appeal shall constitute waiver of any right to appeal.
Section 8. Notices. Any notice which may be permitted or required hereunder shall be
in writing and shall be deemed to have been duly given as of the date and time the same are
personally delivered, transmitted electronically (i.e. facsimile device) or within three (3) days after
depositing with the United States Postal Service, postage prepaid by registered or certified mail,
return receipt requested, or within one (1) day after depositing with Federal Express or other
overnight delivery service from which a receipt may be obtained, and addressed as follows:
Orange County: Deputy County Administrator
201 South Rosalind Avenue
Post Office Box 1393
Orlando, Florida 32802-1393
Telephone: 407-836-7370
Facsimile: 407-836-7395
Copy to: Fire Chief
Fire Rescue Department
6590 Amory Court
Winter Park, Florida 32793
Telephone: 407-836-9112
Facsimile: 407-836-9128
Municipality: Ocoee City Manager
150 North Lakeshore Drive
Ocoee, Florida 34761
Telephone: 407-905-3100
Facsimile: 407-656-5725
Page 7 of 12
Copy to: Ocoee Fire Chief
563 South Bluford Avenue
Ocoee, Florida 34761
Telephone: 407-905-3140
Facsimile: 407-905-3129
Section 9. Individual Liability. All covenants, stipulations, obligations and
agreements of the parties hereto contained herein shall be deemed to be those of such party to the
full extent authorized by the Constitution and the laws of the State of Florida. No covenant,
stipulation, obligation or agreement contained herein shall be deemed that of any member, agent
or employee of such party in his or her individual capacity, and no member, agent or employee of
any party shall be personally liable hereunder or subject to any personal liability or accountability
by reason hereof.
Section 10. Indemnification. Each party agrees to defend, indemnify, and hold
harmless the other party, its officials and employees from all claims, actions, losses, suits,
judgments, fines, liabilities, costs and expenses (including attorneys’ fees) attributable to its
negligent acts or omissions, or those of its officials and employees acting within the scope of their
employment, or arising out of or resulting from the indemnifying party’s negligent performance
under this Agreement. Nothing contained herein shall constitute a waiver of sovereign immunity
or the provisions of Section 768.28, Florida Statutes. The foregoing shall not constitute an
agreement by either party to assume any liability for the acts, omissions, and/or negligence of the
other party.
Section 11. General Provisions.
A. No Third Party Beneficiaries. Nothing in this Agreement, express or implied, is intended
to, or shall confer, upon any person, other than the parties and their respective successors and
permitted assigns, any legal or equitable right, benefit or remedy of any nature under or by reason
of this Agreement.
B. Written Modification. None of the provisions, terms, and conditions contained in this
Agreement may be added to, deleted, modified, superseded, or otherwise altered, except by written
amendment executed by the parties hereto. Such amendment(s) shall not be valid, binding, and
enforceable against the County unless executed by an authorized County representative and
expressly approved by the County’s Board of County Commissioners.
C. No Waiver of Sovereign Immunity. Nothing contained herein shall constitute, or be in
any way construed to be, a waiver of either the County’s or the Municipality’s sovereign immunity
or the protections and provisions of Section 768.28, Florida Statutes.
D. Liability. Neither party shall be liable to the other for any special, consequential,
incidental, punitive, or indirect damages arising from or relating to any breach of this Agreement,
regardless of any notice of the possibility of such damages.
Page 8 of 12
E. Assignments and Successors. Each party binds itself and its partners, successors,
executors, administrators, and assigns to the other party of this Agreement and to the partners,
successors, executors, administrators, and assigns of such other party, in respect to all covenants
of this Agreement. Neither party shall assign, sublet, convey, or transfer its interest in this
Agreement without the written consent of the other, which consent shall be m the sole
determination of the party with the right to consent.
F. Waiver. No delay or failure on the part of any party hereto to exercise any right or remedy
accruing to such party upon the occurrence of an event of violation shall affect any such right or
remedy, be held to be an abandonment thereof, or preclude such party from the exercise thereof
at any time during the continuance of any event of violation. No waiver of a single event of
violation shall be deemed to be a waiver of any subsequent event of violation.
G. Severability. The provisions of this Agreement are declared by the parties to be
severable. However, the material provisions of this Agreement are dependent upon one another,
and such interdependence is a material inducement for the parties to enter into this Agreement.
Therefore, should any material term, provision, covenant or condition of this Agreement be held
invalid or unenforceable by a court of competent jurisdiction, the party protected or benefited by
such term, provision, covenant, or condition may demand that the parties negotiate such
reasonable alternate contract language or provisions as may be necessary either to restore the
protected or benefited party to its previous position or otherwise mitigate the loss of protection
or benefit resulting from holding.
H. Governing Law. This Agreement, and any and all actions directly or indirectly
associated herewith, will be governed by and construed in accordance with the internal laws of
the State of Florida, without reference to any conflicts of law provisions.
I. Venue. For any legal proceeding arising out of or relating to this Agreement, each party
hereby submits to the exclusive jurisdiction of, and waives any venue or other objection against,
the Ninth Circuit Court in and for Orange County, Florida. Should any federal claims arise for
which the courts of the State of Florida lack jurisdiction, venue for those actions will be in the
Orlando Division of the U.S. Middle District of Florida.
J. Jury Waiver. Each party hereto hereby irrevocably waives, to the fullest extent permitted
by applicable law, any right it may have to a trial by jury in any legal proceeding directly or
indirectly arising out of or relating to this Agreement.
K. Construction of Agreement. The parties hereby agree that they have reviewed this
Agreement, have consulted with legal counsel of their choice, have participated in the drafting
of this Agreement, and that this Agreement is not to be construed against any party as if it were
the drafter of this Agreement.
L. Authority of Signatory. Each signatory below represents and warrants that he or she has
full power and is duly authorized by their respective party to enter into and perform this
Agreement. Such signatory also represents that he or she has fully reviewed and understands the
above conditions and intends to fully abide by the conditions and terms of this Agreement as
stated.
Page 9 of 12
M. Recordation. The parties agree that this Agreement shall not be recorded in the official
records of Orange County, Florida, or the public records of any other county in the State of
Florida.
Section 12. Entire Agreement. This Agreement, and any documents incorporated
herein, sets forth and constitutes the entire agreement and understanding of the parties with
respect to the subject matter hereof. This Agreement supersedes any and all prior agreements,
negotiations, correspondence, undertakings, promises, covenants, arrangements,
communications, representations, and warranties, whether oral or written, of any party to this
Agreement.
[SIGNATURES ON THE FOLLOWING PAGE]
Page 10 of 12
IN WITNESS WHEREOF, the parties hereto have executed and delivered this
instrument on the date indicated below.
ORANGE COUNTY, FLORIDA
By: Board of County Commissioners
By: _____________________________
Jerry L. Demings
Orange County Mayor
Date: ____________________________
ATTEST: Phil Diamond, CPA, Comptroller
As Clerk of the Board of County Commissioners
By: ______________________________
Date: _____________________________
CITY OF OCOEE, FLORIDA
By: City Commission
By: ______________________________
Rusty Johnson, Mayor
Date: ____________________________
ATTEST:
By: ________________________________
Melanie Sibbitt, MMC, City Clerk
Print Name: ________________________
FOR USE AND RELIANCE ONLY BY APPROVED BY THE OCOEE CITY
THE CITY OF OCOEE, FLORIDA; COMMISSION AT A MEETING HELD
APPROVED AS TO FORM AND ON _____________________________
LEGALITY THIS ____ DAY OF UNDER AGENDA ITEM NO. _______
_____________________________
By: _________________________
City Attorney
Page 11 of 12
Attachment “A”
The following optional Supplemental Services may be purchased by the Municipality at any
time during the term of this Agreement. These Supplemental Services can be provided by the
County for additional costs that will be added to the cost of services identified as “Standard
Services” in the Agreement. The costs associated with such Supplemental Services will be
billed to the Municipality in accordance with the Agreement’s invoicing provision.
1. Mobile Data Computer hardware
2. Mobile Data Computer CAD software license
3. Mobile Data Computer maintenance/replacement
4. Mobile Data Computer airtime
5. CAD Interface to Municipality Owned Software
Cost for these services shall be the negotiated by County and Municipality staff and shall
reflect the actual or prorated cost of the equipment or service being provided plus an
administrative fee to cover the cost of coordinating the service.
The County will provide an itemized invoice to the Municipality to fully document the services
requested and provided in accordance with the mutually agreed upon cost.
Page 12 of 12
Attachment “B”
This attachment is for the purpose of providing an example of how the cost allocation formula listed
in the Agreement is calculated. The example below demonstrates how costs shall be assigned in this
Agreement.
In October of 20XX, all calls for service that occurred in the previous calendar year were totaled for
each Municipality including any additional jurisdiction to which the Municipality provides service.
The County then determined what percentage of calls each Municipality handled compared to all
cities receiving County dispatch service.
$788,854.00 represents the salary costs for eight dispatchers and one GIS technician. That dollar
value is then allocated back to each Municipality using their assigned percentage. Eight dispatcher
positions are needed based on national standards for fire service communications. The GIS
technician is required to manage the GIS layers in the computer aided dispatch (“CAD”) system for
the municipalities.
Calls for Service & Cost Allocation
Calls for Service and Cost Allocation (Example Only)
Municipality Calls for Service % of Calls Salary Allocation
Maitland 2904 19% $152,936.24
Ocoee 5895 39% $310,454.26
Windermere* 225 2% $11,849.40
Winter Garden 5955 40% $313,614.10
Total 14979 100% $788,854.00
Additional Services Provided
Maitland CAD Interface $6,030.11
Ocoee CAD Interface $1,723.66
Winter Garden CAD Interface $1,640.84
Total $9,394.61
Total Dispatch Services $788,854.00
Total Additional Services $9,394.61
Grand Total $798,248.61
Agency Totals (Example Only)
Maitland $158,966.35
Ocoee $324,027.32
Winter Garden $315,254.94
Total $798,248.61
Dispatcher Salary + Fringe is set at $87,423.00
GIS Technician Salary+ Fringe is set at $89,470
(Includes: base salary, shift differential, FICA, Florida State Retirement system contribution
and Orange County Health Insurance)
$87,423 X 8 dispatcher positions and 1 GIS Technician equals $788,854
* Town of Windermere dispatch services cost are billed to the City of Ocoee