HomeMy WebLinkAboutItem 11 Approval to Contract Core and Main to Provide the VertexOne Customer Portal
City of Ocoee ▪ 1 N. Bluford Avenue ▪ Ocoee, Florida 34761
Phone: (407) 905-3100 ▪ www.ocoee.org
STAFF REPORT
Meeting Date: October 21, 2025
Item #: 11
Contact Name: Trent Hopper Department Director: Jen Bolling
Contact Number: Ext. 4306 City Manager: Craig Shadrix
Subject: Approval to Contract Core and Main to Provide the VertexOne Customer
Portal. (Utilities Director Bolling)
Background Summary:
The City’s water metering system (Sensus FlexNet®) currently uses the Sensus Customer Portal to provide
customers with access to their detailed water usage data and custom alerts. This portal has been instrumental
in enhancing customer service, reducing customer water use, and meeting the Consumptive Use Permit water
use efficiency requirements established by the St. Johns River Water Management District and expanded
water use efficiency requirements of the Central Florida Water Initiative.
Core and Main, the vendor for Sensus, notified the Utilities Department that the Sensus Customer Portal will
be retired. Core and Main offers two customer portal solutions that are compatible with its data, with only one
of these, VertexOne, meeting the City’s financial and operational needs.
VertexOne is a robust user-friendly customer portal platform, offering the same key features customers are
used to—detailed usage history and alerts—as well as additional features such as strategic conservation tips
and billing tools. Switching to VertexOne will enhance the customer experience by providing detailed usage
and billing information, adding features such as leak alerts, usage analysis, billing cycle details, payment
reminders, and conservation tips. The new platform will give the City greater transparency with customers.
Moreover, its notification system should increase efficiency for Utility and Water Billing staff by reducing
resident complaints and inquiries related to service suspension.
Issue:
Should the Honorable Mayor and City Commissioners approve to contract with Core and Main to provide the
City with the VertexOne Customer Management Platform?
Recommendations:
Staff recommends that the Honorable Mayor and City Commissioners authorize the City Manager to contract
Core and Main for the VertexOne Customer Platform in the amount of $57,200. Staff also recommends that
the City Manager be authorized to approve changes to this contract up to the limit of his purchasing authority
for each change order and up to the budgeted amount for this project for all change orders, and also be
authorized for approval of annual renewals.
Attachments:
1. Ocoee Bid #4468405
City of Ocoee ▪ 1 N. Bluford Avenue ▪ Ocoee, Florida 34761
Phone: (407) 905-3100 ▪ www.ocoee.org
Financial Impacts:
The Vertex One Customer Portal will be funded from the FY 25/26 approved budget as follows:
401-535-10-3400 $4,125
401-533-10-3400 $4,200
401-531-00-3400 $48,875
Type of Item: Consent
OCOEE, CITY OF
1 N Bluford Ave
Ocoee, FL 34761
Job
Ocoee 09/24/25
Ocoee, FL
Bid Date: 09/24/2025
Bid #: 4468405
Sales Representative Core & Main
6106 Beggs Rd
Orlando, FL 32810
(T) 4072911545
09/24/2025 - 8:05 AM Actual taxes may vary Page 1 of 2
Bid Proposal for Ocoee 09/24/25
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Seq#Qty Description Units Price Ext Price
10 1 VERTEXONE SETUP FEE & STANDARD INTEGRATIONS EA 0.00 0.00
20 1 VERTEXONE ANNUAL ACCOUNT FEE EA 23,400.00 23,400.00
30 1 VERTEXONE AMI METER DATA PRESENTMENT ANNUAL FEE EA 18,800.00 18,800.00
40 1 VERTEXONE SENSUS PLATFORM INTEGRATIONS EA 12,500.00 12,500.00
50 1 VERTEXONE SENSUS PLATFORM INTEGRATIONS ANNUALMAINTEN EA 2,500.00 2,500.00
Sub Total 57,200.00
Tax 0.00
Total 57,200.00
UNLESS OTHERWISE SPECIFIED HEREIN, PRICES QUOTED ARE VALID IF ACCEPTED BY CUSTOMER AND PRODUCTS ARE RELEASED BYCUSTOMER FOR MANUFACTURE WITHIN THIRTY (30) CALENDAR DAYS FROM THE DATE OF THIS QUOTATION. CORE & MAIN LPRESERVES THE RIGHT TO INCREASE PRICES TO ADDRESS FACTORS, INCLUDING BUT NOT LIMITED TO, GOVERNMENT REGULATIONS,TARIFFS, TRANSPORTATION, FUEL AND RAW MATERIAL COSTS. DELIVERY WILL COMMENCE BASED UPON MANUFACTURER LEADTIMES. ANY MATERIAL DELIVERIES DELAYED BEYOND MANUFACTURER LEAD TIMES MAY BE SUBJECT TO PRICE INCREASES AND/ORAPPLICABLE STORAGE FEES. THIS BID PROPOSAL IS CONTINGENT UPON BUYER’S ACCEPTANCE OF SELLER’S TERMS ANDCONDITIONS OF SALE, AS MODIFIED FROM TIME TO TIME, WHICH CAN BE FOUND AT: https://coreandmain.com/terms-of-sale/
THIS BID MAY INCLUDE GLOBALLY SOURCED (IMPORTED) MATERIALS THAT ARE SUBJECT TO CHANGING TARIFFS. PRICES ARESUBJECT TO CHANGE DUE TO POTENTIAL ADDITIONAL TARIFFS IMPOSED BY THE U.S. GOVERNMENT. IF IMPOSED, PRICES WILLINCREASE BY THE SAME PERCENTAGE AND WILL BE EFFECTIVE ON THE DATE THAT THE NEW TARIFFS ARE IMPLEMENTED. THESEITEMS SHOULD BE PURCHASED WITH HASTE TO AVOID ANY ADDITIONAL RISING TARIFF COSTS.
09/24/2025 - 8:05 AM Actual taxes may vary Page 2 of 2
OCOEE, CITY OF
Job Location: Ocoee, FL
Bid Date: 09/24/2025
Core & Main Bid #: 4468405
Core & Main
6106 Beggs Rd
Orlando, FL 32810
Phone: 4072911545
Fax: 4072912006
Bid Proposal for Ocoee 09/24/25