HomeMy WebLinkAbout11-05-13 Emergency Item #1 - Award of Emergency IT Support Contract to TaylorWorks, Inc.I k4� K
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AGENDA ITEM COVER SHEET
Meeting Date
November 5, 2013
Item # Emergency
Contact Name: Al Butler, Support Services
Contact Number: 407 - 905 -3100, ext. 1543
Reviewed By: /0 ��
Department Director:
City Manager:
Subject: Award of emergency IT support contract to TaylorWorks, Inc. (Longwood, FL) in the amount of
$64,000 and authorize staff to a cquire up to $30,000 in data backup hardware and services.
Background Summary:
The City Commission awarded the work to review the City's information technology (IT) infrastructure to
Clear Village on December 4, 2012. City management endorsed the plan developed by Clear Village in
April 2013 as a reasonable solution to a number of short- and long -term IT issues the City had been
experiencing. Using the remaining contract funding, Clear Village began the process of helping the City
IT staff implement the plan by undertaking installation of a new system- attached network storage device
(SAN) and Microsoft Exchange e-mail server, a process that began in August 2013. The funding for that
help was fully expended by the end of the fiscal year. Work to implement the plan remains to be done.
At the same time the City was implementing the IT infrastructure improvement plan, the IT support staff
recently underwent unexpected changes. The first of two long -term system administrator employees left
in August for a private- sector position, his replacement resigned after five weeks of employment to also
take a position in the private sector. We were forced to terminate the other long -term systems
administrator for a serious infraction and were left with no City IT technical support staff on October 25.
Staff recruitment is underway, but it will be at least three weeks before any new employees could begin
work.
Since there were several ongoing critical system failures and the e-mail migration effort was not
completed, which was itself inducing new problems, the Support Services Department retained the firm
of TaylorWorks, Inc. to provide onsite and remote IT support staff for one week. TaylorWorks was
selected based on their specific prior experience working with the type of e-mail migration we are doing.
In addition to providing needed IT support staff resources, the work effort provided the City with an
opportunity to observe the company's performance as a possible longer term source of contract IT staff.
Among other critical tasks, TaylorWorks staff was able to implement a new secure communications
connection with Orange County that was required to continue Fire Department dispatch services and
remote prisoner booking by the Police Department prior to a November 1 deadline.
In the process of addressing one problem, staff discovered that the City's tape backup device had failed
and recovery of data created or modified in the last six months was no longer possible should the
primary storage facility be lost. The failure of our only backup storage device places the City at risk for
the loss of critical data and functions and must be quickly rectified to meet both operational needs and
1
statutory requirements for record retention. Implementing onsite tape backup is not a preferred solution,
as the City's data storage capacity requirement has grown so large that it takes all weekend to produce
one backup copy and continues to leave the City exposed to a single point of failure. A combination of
onsite disk space and off -site "cloud" storage is the best option, with some functions being immediately
operational at the remote site and others recoverable through data restoration.
Issue:
Should the City Commission award a purchase order of up to $64,000 to TaylorWorks, Inc. for IT support
staff services and authorize the City Manager to expend up to $30,000 to secure immediate and long-
term computer application and data backup capabilities?
Recommendations
The Support Services Department recommends the City Commission:
1. Award a contract with a maximum limiting amount of $64,000 to TaylorWorks, Inc. for five months
of IT support staff services, as described in the attached Agreement.
2. Authorize staff to procure computer system backup hardware, software, and /or services that will
serve the immediate need for data recovery and meet the long -term need for the City to recover
functions and data at a cost up to $30,000 on an emergency basis, with the authority for the City
Manager to transfer up to $20,000 in capital funds to operational line items for this purpose.
Our identification of TaylorWorks as the top candidate for these contractual services was a result of
procurement research conducted in August and October. TaylorWorks is a locally owned IT support
company and has considerable IT staffing resources, as demonstrated by its ability to get two qualified
people working at City Hall less than 24 hours after being contacted. The company's resources extend
beyond the firm itself to include three IT temporary staff companies. TaylorWorks also offers server and
data backup and desktop computer products that can be readily delivered to meet other ongoing
concerns.
The recommended short-term backup solution will be provided by two onsite 10 TB network- attached
storage disk drive units. The long -term backup solution will consist of a mix on onsite and remote
resources that will provide daily backups and allow us to quickly switch critical systems (e -mail, ADG,
ZOLL, etc.) to run at a remote site with no loss of function and to recover other, less critical data and
services (Laserfiche, GIS data, e-mail archives, etc.) within 24 hours through a backup data system. The
long -term backup system specification and procurement process is underway.
Attachments:
Proposed agreement with TaylorWorks, Inc. for IT support staffing over the next five months. The
minimum term is three months, extendable for two additional months with a lower level of staffing.
Financial Impact:
1. IT support for $64,000: Funds in the salary and operational line items are sufficient to cover this
expenditure. Temporary staffing contracts are exempt from the City's Purchasing Rules and
Regulations under Section 21.8 A (13).
2. Data backup and equipment for $30,000: Capital equipment line items are sufficient to cover this
expenditure.
2
Type of Item: (please mark with an z')
Public Hearing
Ordinance First Reading
Ordinance Second Reading
Resolution
X Commission Approval
Discussion & Direction
X Original Document/Contract Attached for Execution by City Clerk
Original Document/Contract Held by Department for Execution
Reviewed by City Attorney
Reviewed by Finance Dept.
For Clerk's Dept Use.
Consent Agenda
Public Hearing
Regular Agenda
M
Reviewed by
Reviewed by
N/A
N/A
N/A
N/A
Employee Placement and I.T. Services Agreement ;rTay10TW0Tks
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Client Information
Organization: City of Ocoee
Contact: Al Butler, Director of Support Services
Address: 150 N. Lakeshore Dr.
City, State, Zip: Ocoee, FL 34761
Email: abutler @ci.occoee.fl.net
THIS AGREEMENT FOR EMPLOYEE PLACEMENT AND I.T. SERVICES (the "Agreement ") is made and entered into
by and between TaylorWorks, Inc., a Florida corporation, whose address is 1435 West SR 434, Suite 109, Longwood,
Florida 32750 ( "TaylorWorks "), and the City of Ocoee, a Florida municipal corporation ( "City "), whose address is 150 N.
Lakeshore Drive, Ocoee, Florida 34761, with an effective date of November 6, 2013 (the "Effective Date ").
Services Included
Months 1 through 3
✓ Includes a dedicated, on -site, level 3 I.T. technician and an on -site level 2 network technician (the "Technicians ")
to be provided by TaylorWorks beginning the week of 11/4/13.
✓ The Technicians will support all citywide I.T. functions and will provide a best effort attempt to address, resolve,
and complete tasks shown on the City's I.T. Contractor Project Priority List — see Exhibit A . , attached hereto and
incorporated herein by this reference. Issues related to Exchange email will be completely resolved and
corrected as part of a separate agreement already established by TaylorWorks and the City.
✓ Unlimited Help Desk Support is included during regular business hours. The TaylorWorks Help Desk will be
available to offer backup support to the two on -site technicians in the event they are working on higher priority
projects or are otherwise unavailable to support certain I.T. ticket requests.
✓ After Hours Support is to be managed by the two network technicians assigned to the City.
✓ Additional network technicians are available for on -site work and emergency response on an as- needed basis,
the time for these services, if needed, will be billed at $115 /hour.
Months 4 and thereafter month to month
✓ Includes one dedicated, on -site network technician — During Month 3 of this agreement, the City can choose
which one of the Technicians provided in Months 1 -3 will be retained in this position.
✓ Provide a best effort attempt to address, resolve, and complete remaining I.T. Contractor Project Priorities on
the City "s I.T. Priority List — see Addendum A .
✓ Unlimited Help Desk Support is included during regular business hours. The TaylorWorks Help Desk will be
available to offer backup support to the two on site technicians in the event they are working on higher priority
projects or are otherwise unavailable to support certain I.T. ticket requests.
✓ After Hours Support is to be managed by the network technician assigned to the City and any other City I.T. staff
members.
✓ Additional network technicians are available for on -site work and emergency response on an as- needed basis,
the time for these services, if needed, will be billed at $115 /hour.
TaylorWorks Managed Service Agreement Page 1
Costs
Months 1 through 3: $15,000 per month.
Month 4 and thereafter: $9,500 per month.
Duration of Agreement and Services to be Provided
The term of this Agreement shall be from the Effective Date, through February 6, 2014 and continuing thereafter
on month to month basis from month 4 and beyond. During the term of this Agreement, TaylorWorks, Inc.
agrees to provide technical support for the City's computer systems. City has the right to cancel at any time
after 2/1/2014 by providing TaylorWorks with 30 days' notice in writing (letter, fax, or email). This Agreement
will automatically renew at the end of each month after the initial 3 months for up to two months. City hereby
reserves the right to cancel at any time for cause as determined in the sole and absolute discretion of the City.
Notwithstanding anything to the contrary stated elsewhere in this Agreement, the City shall have no obligation
to fund any part or parts of the services provided for herein by a pledge of revenues contrary to the provisions of
the Constitution of the State of Florida. There are no implied funding obligations of the City.
Payments
All hourly fees, monthly recurring costs, and any other monies owed to TaylorWorks, Inc. will be billed at the
end of each month. If paying by check, terms are net 30. This Agreement is governed by the terms of the
Florida Prompt Payment Act, Sections 218.70, et seq, Florida Statutes.
Service Level Agreement
- Managed Service and Remote Care clients are guaranteed priority level support as follows:
o During Business Hours 8am -5pm: TaylorWorks will contact the City within 2 hours for remote support
and will be on- site within 4 hours if the issue is a major network outage (e.g. server down). Typical
response time is one hour or less.
o After Business Hours 5pm -8am: All support requests should be called in to 407 - 478 -6600. TaylorWork's
live answering service will forward the City's service request to the TaylorWorks team and, depending
upon the severity and urgency of the issue, TaylorWorks will respond accordingly. For emergencies, on-
site response time will be within 4 hours.
Alterations to Services or Equipment
- If City alters any Services or Equipment conducted by TaylorWorks without the express written consent of
TaylorWorks, City does so at its own risk and expense. TaylorWorks shall not be liable or responsible for
problems created as a result of City's alteration of Services, Equipment and /or City's network or system.
- City agrees to pay for or procure on its own any additional hardware or software necessary to increase the size
of its network.
Authorization
Notice
City acknowledge that the person signing this Agreement on its behalf is authorized to do so and may bind City
to all the terms and conditions contained herein, and represents and warrants that such person is acting within
the scope of his or her authority as an officer, director or duly authorized agent or employee of City.
All notices, requests and communications under this Agreement shall be in writing. Notice shall be deemed to
have been given on the date of service if personally served or served by facsimile on the party to whom notice is
to be given. If notice is mailed, it shall be deemed to be given within seventy -two (72) hours after mailing, if
mailed to the party to whom notice is to be given, by first -class mail, registered or certified, postage prepaid,
and addressed to the party at the address set out below, or any other address that any party may designate by
written notice from time to time.
TaylorWorks Managed Service Agreement Page 2
Company:
TaylorWorks, Inc., 1435 West SR 434, Suite 109, Longwood, FL 32750
City:
City of Ocoee, 150 North Lakeshore Drive, Ocoee, FL 34761 ATTN: Al Butler, Director of Support Services
Exclusions
- These items are not covered for the "flat fee" under this contract. Hourly charges will apply if these tasks are
performed by TaylorWorks:
o Any hardware, software, or other licenses needed for City shall be invoiced and paid for separately
Obligation to Back -up Software
- City shall be responsible for maintaining backups of all critical software, documents, and applications on all of
City's file servers, personal PC's, organizers, and other electronic equipment unless the City uses Datto backups
for Windows Servers and Time Machine for Mac servers.
Reimbursement for Supplies
- On occasion, TaylorWorks may need to purchase spare parts, other equipment, supplies, accessories or
software; in that case, City shall be responsible for and agrees to reimburse TaylorWorks for all such costs or
expenses incurred under this project. No purchases will be made without prior written consent from City.
City Warranty regarding Software Licensing
- City warrants that all software it provides to TaylorWorks for installation, configuration, or use in any way has
been legally obtained and is properly licensed. City further warrants that it has legally purchased a sufficient
number of copies of such software and that it has not violated any licensing laws.
- TaylorWorks has no knowledge regarding licensing of software provided to it by City and City indemnifies
TaylorWorks for any installation, configuration, or use of such software related to such matters. City
understands and acknowledges that that it shall be solely responsible and liable for all licensing and purchasing
of software.
Relationship
- TaylorWorks provides Services to City hereunder as an independent contractor, and this Agreement shall not be
construed as a partnership or joint venture.
Non - solicitation of Employees
- City acknowledges that TaylorWorks has a substantial investment in its employees that provide Services to City
under this Agreement and that such employees are subject to TaylorWorks's control and supervision. In
consideration of this investment, City agrees not to solicit, hire, employ, retain, or contract with any employee
of the other, without first receiving TaylorWorks's written consent.
- If any employee voluntarily terminates his or her employment with TaylorWorks (regardless of the reason for
termination), and is employed by City (or any affiliate or subsidiary of City) in any capacity during or within a six
(6) month period, City shall immediately pay TaylorWorks an amount equal to 50% of the then current yearly
salary or wage paid by TaylorWorks to such employee.
Severability
- Any provision of this Agreement which is invalid, illegal, or unenforceable in any jurisdiction shall, as to that
jurisdiction, be ineffective to the extent of such invalidity, illegality or unenforceability without affecting in any
way the remaining provisions hereof or, to the extent permitted by law, rendering that or any other provision
invalid, illegal or unenforceable.
TaylorWorks Managed Service Agreement Page 3
Dispute and Governing Law
- In the event of a dispute, the parties will consider the use of mediation to resolve the dispute prior to the
commencement of litigation. Florida law shall govern the construction, validity, and interpretation of this
Agreement and the performance of its obligations. Venue shall lie in the Ninth Judicial Circuit of Orange County,
Florida.
Limitation of Liability
- TaylorWorks offers no guarantees or warranties, express or implied, as to system availability and functionality
during any phase of its support services and make no guarantees or warranties, expressed or implied, regarding
the ability to resolve computer- related problems, to recover data, or to avoid losing data.
- TaylorWorks makes no other warranties, whether written, oral, or implied, including, without limitations, a
warranty of fitness for purpose or merchantability. In no event shall TaylorWorks be liable for special or
consequential damages, either in contract or tort, whether or not the possibility of such damages has been
disclosed to TaylorWorks in advance or could have been disclosed to TaylorWorks.
- Limited Warranty /Liability: Only factory warranties apply. In no event is TaylorWorks, Inc. liable for loss of data.
Entire Agreement
- This Agreement contains the entire agreement between the parties regarding the subject matter herein, and
supersedes any prior agreements or representations, whether oral or written. No agreement, representation or
understanding not specifically contained herein shall be binding, unless reduced to writing and signed by
TaylorWorks and City.
Sovereign Immunity
Nothing set forth in this Agreement shall be deemed or construed as a waiver of sovereign immunity by the City
and the City shall have and maintain at all times and for all purposes any and all rights, immunities and
protections available under controlling legal precedent and as provided under Section 768.28, Florida Statutes
and other applicable law.
Assignment
TaylorWorks shall not assign any portion of this Agreement without written consent first obtained from the City
and any assignment made contrary to the provisions of this section may be deemed a default of this Agreement
and, at the option of the City shall not convey any rights to the assignee. Any change in TaylorWork's ownership
shall, for purposes of this Agreement, be considered a form of assignment. The City shall not unreasonably
withhold its approval of a requested change in ownership, so long as the transferee is of known financial and
business integrity for the undertaking.
Counterparts
This Agreement may be executed in several counterparts, each of which shall be an original, but all of which
shall constitute one and the same instrument.
TaylorWorks Managed Service Agreement Page 4
(We) acknowledge that 1 (we) have read and understand all the provisions contained in the terms and
conditions of this Agreement and I (we) have a copy.
CITY OF OCOEE
By:
S. Scott Vandergrift, Mayor
Date:
FOR USE AND RELIANCE ONLY BY THE
CITY OF OCOEE, APPROVED AS TO FORM
TAYLORWORKS, INC.
By:
Name:
Title:
AND LEGALITY THIS DAY OF Date:
1 2013
By:
City Attorney
Attest:
Beth Eikenberry, City Clerk
APPROVED BY THE CITY OF OCOEE
COMMISSION IN A MEETING HELD ON
UNDER AGENDA ITEM NO
' 2013
TaylorWorks Managed Service Agreement Page 5
Exhibit A
City of Ocoee Prioritized IT Contractor Project List
November 3, 2013
1. Complete e-mail migration to Exchange Server 2013 by decommissioning ocoeemailserver3 (other aspects of
migrating to Exchange 2013 are covered by a separate agreement)
2. Create immediate emergency backup of all data (temporary backup solution) using on -site disk drive unit(s) or
off -site service; the City is to acquire any necessary equipment and software
3. Recover or reconstruct utility bill pay website
a. View bill
b. Pay bill (Point and Pay)
4. Recover or reconstruct intranet website; restore related SharePoint databases, if possible
5. Diagnose and correct security settings that prevent users from accessing websites, such as Valencia State
College
6. Document existing computer and network infrastructure
a. Physical machine
b. Virtual machine
c. Application
d. Allocated disk space (amount and location)
e. Used disk space (amount and location)
f. Backup method needed (remote operation or restore from locally from backup data)
g. User name and password
h. Common actions required to support use, including typical error recovery processes
7. Connect and configure Lakeshore Center on network, including public WiFi service
8. Specify, procure, and implement long -term backup service (combination of remote operation servers with data
backup and data -only storage for recovery to City servers)
9. Migrate Utilities Department facility communications from T1 to VPN; as part of this project, examine the costs
and benefits of providing a separate CISCO ASA5505 or similar firewall appliance at Utilities Administration with
separate Internet connection
10. Subdivide network and Active Directory to allow user group administration for Fire, Police, Utilities, ADG, GIS,
etc. and establish the secondary system administrator accounts; provide initial system administrator training
a. Fire, Police, and Utilities are remote facilities; primary application servers will be located at those
locations, which are connected to City Hall through switches
b. Construct separate physical LAN for the GIS workgroup connected to the rest of City Hall LAN using
gigabit switch. This workgroup will include the new rack - mounted GIS server running SQL Server with
primary SAN storage, a 10 TB NAS data backup unit, and the PCs used by Marjorie Dillingham, Jen
Ebaugh, and Mike O'Halloran
c. The new rack - mounted servers were acquired with fiber - connect ports
d. Use separate 10/100 MB switch for security camera connections at City Hall
e. Do not mix VOIP phones and PCs on one switch
f. Put a domain controller on each sub - network
g. Utilize VLANs for each identifiable PC workgroup within a physical LAN; any server assigned to that
workgroup should also be on the VLAN
11. Specify, procure, and install master clock to control all servers and network equipment
12. Deploy Fire Department server to support ZOLL, SQL Server, etc. at Station 25
TaylorWorks Managed Service Agreement Page 6
13. Deploy GIS server to support SQL Server, ArcSDE, etc. at City Hall
14. Acquire and deploy Utilities file server with onboard drives and 10 TB NAS backup unit at Utilities Administration
15. Migrate remaining SQL Server applications (ADG, SAGE, etc.) to new rack - mounted servers at City Hall
16. Complete other file server migrations at City Hall
17. Assist City staff in undertaking the following actions:
a. Deploy RAM upgrades and install Office 2010 on selected desktop PCs
b. Support Apple and Android cell phones and tablets
c. Deploy replacement computers and install Office 2010 on selected desktop PCs and 23 laptops /tablets
d. Shutdown Police Headquarters public WiFi service
e. Migrate any remaining Windows XP users to Windows 7 or 8.1
18. Explore deploying Riverbend's Steelhead Mobile WAN Optimization software for Police Department laptop and
tablet computers
TaylorWorks Managed Service Agreement Page 7
OP ID FRCA
ACO RD CERTIFICATE OF LIABILITY INSURANCE TAYLO -1
DATE (MMIDDIYYYY)
10/01/13
PRODUCER
THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION
LTR
ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE
Alexander Insurance Agency
541 S. Orlando Ave., Suite 206
HOLDER. THIS CERTIFICATE DOES NOT AMEND, EXTEND OR
ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW.
POLICY EFFECTIVE
DATE MM /DDIYY
POLICY EXPIRATION
DATE MMIDDIYY
Maitland FL 32751
Phone:407- 629 -4825 Fax:407- 629 -5407
IN AFFOR CO VERAGE
NAIC#
INSURED
INS A: Travelers Insurance Co mpan y
2 5658
EACH OCCURRENCE
INSURER B: Hartfo I nsurance Company
A
Taylorworks
FAX 407 - 260 -9996
—
INSURER C. _
ZPP 12520987
02/26/13
1435 W SR 434 Suite 109
Longwood FL 31750
INSURER D
INSURER E:
r0VFRAnFR
THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING
ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR
MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH
POLICIES. AGGREGATE LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS.
LTR
NSR
--
TYPE OF INSURANCE
POLICY NUMBER
POLICY EFFECTIVE
DATE MM /DDIYY
POLICY EXPIRATION
DATE MMIDDIYY
LIMITS
GENERAL LIABILITY
EACH OCCURRENCE
$ 10000
A
X
X COMMERCIAL GENERAL LIABILITY
ZPP 12520987
02/26/13
02/26/14
$ 1 00000 0
-DAMAGE I U
PREMISE S(Eaoccurence)
CLAIMS MADE X OCCUR
MED EXP (Any one person)
$ 10000
PERSONAL & ADV INJURY
$ 1000000
GENERAL A
$ 2
$ 2000000
GEN'L AGGREGATE LIMIT APPLIES PER:
PR - COMP /OP AGG
PRO-
X POLICY JECT LOC
AUTOMOBILE
LIABILITY
COMBINED SINGLE LIMIT
$ 1000000
•
X
ANY AUTO
21EUCNE7139
02/17/13
02/17/14
(Ea accident)
ALL OWNED AUTOS
BODILY INJURY
$
SCHEDULED AUTOS
(Per person)
BODILY INJURY
•
X
HIRED AUTOS
21EUCNE7139
02/17/13
02 /17/14
•
X
NON -OWNED AUTOS
21EUCNE7139
02/17/13
02/17/14
(Per accident)
$
PROPERTY DAMAGE
$
(Per accident)
GARAGE
LIABILITY
AUT O NLY - EA ACCIDENT
$
EA ACC
OTHER THAN -
ANY AUTO
$
_
AUTO ONLY: AGG
$
EXCESSIUMBRELLA LIABILITY
EA OCCURRENCE
$
AGGREGATE
OCCUR [ I CLAIMS MADE
$
-._ —_
- - J
—_. -_ --
_
DEDUCTIBLE
$
RETENTION $
$
WORKERS COMPENSATION AND
Wi-
TO RY LIMITS ER
EMPLOYERS' LIABILITY
$
E.L. EA ACCIDENT
ANY PROPRIETOR/PARTNER/EXECUTIVE
-- -- - -- - -
-- - -- --
OFFICER/MEMBER EXCLUDED?
E.L. DISEASE - EA EMPLOYEE
$
If yes, describe under
SPECIAL PROVISIONS below
- --
$
E.L. DISEASE - POLICY LIMIT
OTHER
A
Cybertech Liab
ZPL 14P28405
02/26/13
02/26/14
Limit $1000000
Ded $10000
DESCRIPTION OF OPERATIONS I LOCATIONS I VEHICLES 1 EXCLUSIONS ADDED BY ENDORSEMENT 1 SPECIAL PROVISIONS
Computer Consulting
CITY of OCOEE is listed as Additional Insured with respects to General
Liability coverages.
r F:PTIFIrATF "ni IIFR CANCELLATION
OCOEE -1
SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION
DATE THEREOF, THE ISSUING INSURER WILL ENDEAVOR TO MAIL 30 DAYS WRITTEN
City Of Ocoee
NOTICE TO THE CERTIFICATE HOLDER NAMED TO THE LEFT, BUT FAILURE TO DO SO SHALL
Attn : Marjorie Dillingham
150 N. Lakeshore Drive
IMPOSE NO OBLIGATION OR LIABILITY OF ANY KIND UPON THE INSURER, ITS AGENTS OR
Ocoee FL 34761
REPRESENTATIVES.
AUTHORIZED REPRESENTATIVE
Peter Katauskas
ACORD 25 (2001/08) V AL:UKU L.UKYUKAI IUN 1U756