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Home My WebLink AboutItem VII(A) Discussion re: Waste Services of Florida Inc Residential Garbage and Recycling Collections & Disposal Agenda 10-05-04 ire Center of Good Liv Item VILA. CITY OF OCOEE AGENDA ITEM COVER SHEET Date: September 28, 2004 Meeting Date: October 5, 2004 Subject: Presentation—Waste Services of Florida(formerly Florida Recycling Services) Issue: Sufficiency and quality of service provided by Waste Services of Florida Recommendation: Consider presentation by Waste Services of Florida and provide direction to staff. Background Summary: Waste Services of Florida began providing residential garbage and recycling service in Ocoee on June 1, 2004. There have been numerous issues with the performance of the company as documented by staff. Various attempt by staff to correct the performance issues,including assessment of substantial penalties, have been unsuccessful to date. On September 21, 2004,City Commission directed staff to request Waste Services of Florida to be present at a City Commission meeting to provide explanations for the poor performance record to date. Fiscal Impacts: None noted at this time. Commission Action: Reviewed by City Manager 4941 Reviewed by City Attorney x N/A Reviewed by Finance 4 N/A Reviewed by /'f ly2fo q N/A Mayor center of Good zi Commissioners S. Scott Vandergrift Danny Howell, District 1 -410111 Scott Anderson, District 2 City Manager Rusty Johnson, District 3 Robert Frank Nancy J. Parker, District 4 STAFF REPORT TO: The Honorable Mayor and City Commissioners FROM: Bob Zaitooni, Deputy Director Public Works DATE: September 27, 2004 RE: Presentation by Waste Services of Florida, Inc. ISSUE: City Commission to consider presentation by Waste Services of Florida(formerly Florida Recycling Services)and provide guidance to staff BACKGROUND/DISCUSSION On September 21, 2004,City Commission directed staff to request Waste Services of Florida to be present at a City Commission meeting to provide explanations for the poor performance record to date. Waste Services of Florida began providing residential garbage and recycling service in Ocoee on June 1, 2004. There have been numerous issues with the performance of the company as documented by staff. Various attempt by staff to correct the performance issues, including assessment of substantial penalties, have been unsuccessful to date. Attached are recent reports and correspondences with Waste Services of Florida,Inc. RECOMMENDATION Staff respectfully requests the Mayor and City Commission to consider the presentation by Waste Services of Florida,Inc. and provide guidance to staff. � P1�, GU e Center of Good Lit' MRvor �ci = g Commissioners S. Scott Vandergrift ""�-,� �l'�,-. �"`'' Danny Howell,District 1 Scott Anderson,District 2 City Manager alp ' Rusty Johnson,District 3 Robert Frank `,„› - -7� Nancy J.Parker,District 4 September 10,2004 Peter Delgado Operations Manager Waste Services of Florida,Inc. 1099 Miller Drive Altamonte Springs,Florida 32701 RE: Performance Dear Mr.Delgado: As we discussed in our meeting on September 9,2004,attached is a list of service complaints for the period 8/2/04 through 8/31/04 for your review and records.The highlights of the service issues are described in sections below. Damage to Carts There is excessive damage to carts due to incompatible equipment and harsh treatment by employees. City replaced 53 carts and repaired 11 carts broken by FRS during August. This is by far the highest number of damaged carts since start of service. The introduction of new equipment seems to have little effect on curtailing the damage to our carts. The new side-load vehicles appear to have design issues with respect to the shallow depth of the intake hopper.The 96-gallon containers are emptied in multiple loadings per collection,thereby over-stressed the carts.The handling of the carts by FRS personnel also contributes to the damage. The side effect of the incompatible equipment is delay and late pick up. Tardy Service Tardy pickup and late pick up has been a constant problem since the inception of the service. Inadequate resources are the root cause of this problem. In City's estimation,a 6th route garbage is needed now and the 3"'recycling route. The terms of the contract is pick up between 7:00 AM to 5:00 PM,which is generally violated now by FRS. Penalties will be assessed to FRS in,accordance with the terms of the contract. Missed Service The number of missed services has not improved over the previous months;in fact,they have declined constantly where entire streets or subdivisions are being missed. Public Works Department•301 Maguire Road•Ocoee,Florida 34761 phone: (407)905-3170•fax: (407)905-3176•www.ci.ocoee.fLus Waste Services of Florida,Page 2 Non-Responsive Management City forwards all service complaints to FRS management for resolution. The same issues described in this letter have been shared with FRS management in meeting and phone conversations without an effective response. In many cases promises to recover missed service are not followed through by supervisory personnel. Overall Performance Overall,the level-of-service has declined to unacceptable levels. Therefore,we are requesting that FRS prepare and submit a plan to the City which describes FRS's immediate action to resolve these performance issues as soon as possible. Without an immediate service improvement and a plan to sustain an effective operation, City will be left with no choice to consider drastic measures in accordance with the terms of the contract. If you have any questions,please feel free to contact me at(407)905-3170. Sincerely, CITY OF OCO Robert B.Zaitooni,P.E. Deputy Director of Public Works Cc: Robert Frank, City Manager FRS RESIDENTIAL GARBAGE & RECYCLING AUGUST 2004 STATISTICS Category Quantity Penalty Amount Broken cart-replace 54 $ 72.00 $ 3,888.00 Broken cart-repair 11 $ 40.00 $ 440.00 Broken bin 0 Missed service 166 $ 100.00 $16,620.00 Other offense 0 $ - $20,948.00 Misses s Service Reported Misses 188 90%Value 169 (assume 10%did not place garbage out on time) 3 Number of unresolved complanits/violations allowed per contract Net Misses 166 Missed service: Service that was not recovered the same day. OFFICt C6 e Center of Good Liv Mayor �� - Fg Commissioners S. Scott Vandergrift .• Danny Howell,District 1 Scott Anderson, District 2 City Manager , -�;'� '. ._/ Rusty Johnson,District 3 - r �� . Robert Frank � � ,, � �A� Nancy J. Parker,District 4 September 22, 2004 Mr.Peter Delgado Operations Manager Florida Recycling Services, Inc. 1099 Miller Drive Altamonte Springs,Florida 32701 RE: FRS Performance Dear Mr. Delgado: You are requested to attend the City Commission meeting on October 5,2004,at 7:15 PM to discuss your firm's performance and your plan to improve your service. Please confirm that a management in personnel charge will attend this very important meeting. If you have any questions,please feel free to contact me at(407)905-3170. Sincerely, CITY O�F—OCOEE Robert B.Zaitooni, P.E. Deputy Director of Public Works C: Robert Frank, City Manager Beth Eikenberry, City Clerk Public Works Department•301 Maguire Road•Ocoee,Florida 34761 phone: (407)905-3170•fax: (407)905-3176•www.ciocoee.fl.us