Item 16 Approval for Assignment of Contract, RFP# 03-001, Residential Collection
~e center of Good Lit-
~
AGENDA ITEM COVER SHEET
Meeting Date: August 16, 2005
Item # -----.1c,
Contact Name:
Contact Number:
Bob Zaitooni
6002
Reviewed By:
Department Director:
City Manager:
,~-
Subject: Request for Assignment of Contract, RFP#03-001-Residential Collection
Background Summary:
Waste Services of Florida, Inc. (WSI) has requested of assignment of the Residential Collection Contract to Waste Pro
(another hauler) per Section 16 (A) of the Contract RFP#03-001, which only allows assignment ofthe Contract with the
expressed written approval of the City. Staff has reviewed the request and has fonnulated the City's options in response
to the request as detailed in the attached staff report.
Issue:
Consider request by WSI to assign Residential Collection Contract RFP #03-001 to Waste Pro.
Recommendations
City Commission to consider the request by WSI, background infonnation, and provide direction to staff.
Attachments :
WSl's request letter, excerpt from Contract RFP#03-001, Waste Pro's credentials.
Financial Impact:
Approval of the assignment without any modifications to the tenns of the Contract will not have any financial impact.
Type of Item:
o Public Hearing
o Ordinance First Reading
o Ordinance First Reading
o Resolution
o Commission Approval
o Discussion & Direction
For Clerk's DeDi Use:
o Consent Agenda
o Public Hearing
~ Regular Agenda
o Original Document/Contract Attached for Execution by City Clerk
o Original Document/Contract Held by Department for Execution
Reviewed by City Attorney
Reviewed by Finance Dept.
Reviewed by ( )
o N/A
o N/A
o N/A
Commissioners
Danny HowelL District 1
Scott Anderson. District 2
Rusty Johnson. District 3
Nancy J. Parker. District 4
Mayor
S. Scott Vandergrift
City Manager
Robert Frank
STAFF REPORT
TO:
The Honorable Mayor and City Commissioners
FROM:
Bob Zaitooni, Director of Public Works
DATE:
August 5, 2005
RE:
Request for Assignment of Contract, RFP#03-001-Residential Collection
ISSUE
Should the Honorable Mayor and City Commission approve a request by Waste Services of Florida, Inc. (WSI)
for assignment of Residential Collection Contract (RFP #03-001) to Waste Pro?
BACKGROUNDIDISCUSSION
Waste Services of Florida, Inc., the current City's hauler for the Residential Collection (garbage and recycling)
has requested assignment of the Contract to Waste Pro per Section 16 (A) of the Contract RFP#03-001, which
states:
"This Agreement and the rights and privileges shall not be assigned or otherwise transferred
by Contractor except with the express written approval of the City. The City reserves the
right in its sole and absolute discretion to approve or disapprove any such requested
assignment or transfer of this Agreement."
The primary reason stated by WSI for the request to assign the contract is "... divesting certain aspects of our
business and the City of Ocoee is part of that divestiture." Staff has evaluated the request from WSI and has
formulated City's options in response to this request.
WSI Performance
WSI was awarded the contract for the residential collection through a competitive process and began operations
in Ocoee in June 2004. The terms of the Contract involved 5 years with an optional2-year extension.
The rate charged by WSI is $10.98 per household for garbage (twice per week) and recycling (once per week).
This unit price was the lowest amongst the 6 proposals received by the City as summarized in the table below.
As per the terms of the contract, rates are subject to a 3% adjustment in years 3 through 5.
Advance Republic *Waste Onyx
Dis osal Services Pro Base & Alt. 1
$13.99 $12.35 $14.23 $13.78 $11.63
* Proposed graduated rate. Year 4 rates are shown.
A performance summary for the first 12 months of service for WSI is attached to this report. Beyond the
quantifiable statistics (misses, broken carts, etc.) as noted in the summary, the overall qualitative assessment of
the performance has been judged as "poor to fair" on a scale of "poor to excellent" based upon the number of
complaints received from the customers. The qualitative issues include, but not limited to leaving carts in the
road, leaving carts in front of the mail boxes, leaving carts in the middle of driveway, not collecting extra
garbage (even after a holiday), throwing bins, speeding, hydraulic spills, etc.
Waste Pro's Credentials
A package containing Waste Pro's credentials is included with this staff report, which provides list of existing
customers and references. A selected list of comparable municipal customer include:
. City of Fort Pierce - residential recycling
. City of Longwood - residential garbage, recycling, and yard waste
. City of Palatka - residential recycling
. Putnam County - residential garbage, recycling, and yard waste
. 81. Lucie County - residential garbage, recycling, and yard waste
. Seminole County - residential garbage, recycling, and yard waste
City's Potential Options
1. Approve Contract Assignment - City Commission may approve the assignment of the contract as requested
by WS1. If this option is chosen, staff recommends negotiations with Waste Pro to insert several performance
security measures currently not in the Agreement as provided below:
. Insert semi-annual performance evaluation subject to contract termination or renewal by the City
Commission on anniversary date of the assignment, providing for transition period of four (4) months to
a new hauler.
. Waste Pro to submit a list of active and spare equipment to be used in Ocoee on permanent basis subject
to initial certification and regular inspection by staff.
. Require Waste Pro to train their drivers on quality of service and customer service issues.
. Consider negotiating and addition of extra bag concept to Ocoee service.
2. Disapprove Contract Assignment - City Commission may disapprove assignment of service and require
execution of the terms of the Contract with WS1.
Other Considerations
City's current commercial and yard waste contracts with will expire in August 2006. City has the option of the
(1) extending contracts for another 2 years, or (2) may negotiate lesser term transition service until a new
contract is set in place through an RFP process.
As an alternative solution, City Commission may also consider negotiation with WSI to extend their service
through August 2006 while preparing a new RPF for all services (commercial, residential C & D, and
residential curbside) to become effective upon termination of the current commercial and yard waste contracts.
This option may be attractive to consider for the City due to combined overall services and potential savings to
the City.
RECOMMENDA TION
Staff respectfully requests that the Honorable Mayor and City Commission to consider the options provided in
the staff report, consider background information and analysis, and provide direction to staff.
~
'^'s
July 6, 2005
City of Ocoee
Attn: Mr. Bob Zaitooni, Director Public Works
150 N. Lakeshore Drive
Ocoee, Florida 34761
Re: Section 16 Assignment or Change of Control
Dear Bob,
Thank you for the opportunity to meet and discuss the request for assignment of our
current Residential Garbage & Recycling Collection & Disposal RFP #03-001 to Waste
Pro.
This letter is requesting formally the assignment of Florida Recycling / Waste Services of
Florida to Waste Pro. As discussed yesterday,'Waste Services of Florida is divesting
certain aspects of our business and the City of Ocoee is part of that divestiture.
Per our meeting; Waste Pro was selected by Waste Services of Florida based on their
ability to provide top levels of service. Several packets of information regarding Waste
Pro were provided at our meeting and I would trust you will research their qualifications.
Upon the assignment being granted, Waste Services and Waste Pro will work diligently
to ensure a smooth and transparent transition for all parties concerned. If you should
have any questions and or need additional information, please contact me at 407-831-
1539 extension 3309.
Respectfully,
~
Dan Malloy
District Manager
605 Hwy 66 West
Sebring, FL 33875
Phone (863) 385-5775
Fax (863) 385-1164
1099 Miller Drive
Altamonte Springs, FL 32701
Phone (407)831-1539
Fax (407) 831-3054
3935 Rogers Industrial Park Blvd
Okahumpka, FL 34762
Phone (352) 323-0824
Fax (352) 728-6574
WASTE SERVICES OF FLORIDJ'\, INC.
Performance Summary To-Date
Replace Repair Replace No. of % Total Penalties
Month Misses Cart Cart Bins Other Total Customers Occurance Invoice To-Date Net Pay % Penalty
Jun-04 0 0 0 0 0 0 0 0.0 $ 95,771.00 0 $ 95,771.00 0.0
Jul-04 0 0 0 0 0 0 0 0.0 $ 100,006.00 0 $ 100,006.00 0.0
Aug-04 188 54 '11 0 0 253 8959 2.8 $ 98,370.00 $ 20,948.00 $ 77,422.00 21.3
Sep-04 2986 27 2 1 20 3036 8996 33.7 $ 98,776.00 $ 25,000.00 $ 73,776.00 25.3
Oct-04 309 44 0 0 15 368 9044 4.1 $ 99,303.00 $ 25,551.00 $ 73,752.00 25.7
Nov-04 21 44 7 3 8 83 9079 0.9 $ 99,687.00 $ 3,595.00 $ 96,092.00 3.6
Dec-04 11 30 '12 2 0 55 9113 0.6 $ 100,061.00 $ 2,968.00 $ 97,093.00 3.0
Jan-05 262 75 7 5 0 349 9169 3.8 $ 100,678.00 $ 31,265.00 $ 69,413.00 31.1
Feb-05 415 72 '16 1 2 506 9202 5.5 $ 101,038.00 $ 45,552.00 $ 55,486.00 45.1
Mar-05 145 121 '10 1 12 289 9254 3.1 $ 101,608.92 $ 18,440.00 $ 83,168.92 18.1
Apr -05 21 37 '12 2 5 77 9306 0.8 $ 102,179.88 $ 2,472.00 $ 99,707.88 2.4
May-05 171 66 '12 3 4 256 9342 2.7 $ 102,575.16 $ 4,660.00 $ 97,915.16 4.5
Jun-05 97 123 3 1 2 226 9360 2.4 $ 102,772.80 $ 16,292.00 $ 86,480.80 15.9
Average 164 67 9 2 5 246 9183 3
Totals 4192 346 1;5 12 68 5498 $ 1,302,826.76 $ 196,743.00 $ 1,106,083.76 15.1
Notes: (1) Did not keep record for June & J1uly 2004 during transition.
Waste Pro Municipal Contract Experience
The Waste Pro management team has managed over 160 municipal contracts serving
1.75 million households and over 20,000 businesses. The following listing is for waste
Pro's current exclusive municipal contracts. Waste Pro can provide excellent references
from every one of our current or former clients.
Contract Name
Types of Service
Contact Person
City of Archer
Residential Garbage
Residential Yard Trash
Residential Recycling
Commercial Garbage
Bruce Pagel
City Manager
City of Archer
P.O. Box 39
Archer, FL 32618
Ph. 352/495-2880
Fax 352/495-2445
cityofarcher@gru.net
Email
Residential Dwelling Count 436
Dates of Service 2005 - Present
Annual Bill
Population
$96,000
1,300
City of Alachua
Residential Garbage
Residential Yard Trash
Residential Recycling
Clovis Watson
City Manager
City of A1achua
P.O. Box 9
Alachua, FL 32616
Ph. 386/462-1231
Fax 386/462-1985
Emai1 ahenderson@cityofalachua.com
Residential Dwelling Count 2,800
Dates of Service 2005 - Present
Annual Bill
Population
$403,000
6,300
Town of Branford
Residential Garbage
Residential Yard Waste
Donald Owens
Mayor
Town of Bran ford
604 NW Suwannee
Branford, FL 32008
Ph. 386/935-1146
Fax 386/935-3873
1
Residential Dwelling Count 320
Dates of Service 1999 - Present
Annual Bill
Population
$72,000
671
Town of Bronson
Residential Garbage
Residential Yard Waste
Commercial Garbage
June Greenlee
Town Clerk
Town of Bronson
P.O. Box 266
Bronson, FL 32621
Ph. 352/486-2354
Fax 352/486-6262
bronson@svic.net
Email
Residential Dwelling Count 382
Dates of Service 1999 - Present
Annual Bill
Population
$86,400
852
Town of Brooker
Residential Garbage
Ms. Charlene Thomas
Town Clerk
Town of Brooker
P.O. Box 127
Brooker, FL 32622
Ph. 352/485-1022
Fax 352/485-1433
Residential Dwelling Count 120
Dates of Service 2003 - Present
Annual Bill
Population
$18,100
308
City of Chiefland
Residential Garbage
Residential Yard Waste
Commercial Garbage
Ed Smith
City Manager
214 East Park Avenue
Chi efland, FL 32626
Ph. 352/493-6711
Fax 352/493-6714
cityhall@chieflandfl.com
Email
Residential Dwelling Count 722
Dates of Service 1993 - Present
Annual Bill
Population
$300,000
2,012
City of Cedar Key
Residential Garbage
Residential Yard Trash
Commercial Garbage
Frances Hodges
City Clerk
City of Cedar Key
P.O. Box 339
Cedar Key, FL 32625
2
Ph. 352/543-5132
Fax 352/543-5560
Residential Dwelling Count 415
Dates of Service 1998 - Present
Annual Bill
Population
$156,000
704
City of Crescent City
Residential Garbage
Residential Yard Waste
Residential Recycling
Joe Smith
City Manager
City of Crescent City
115 N.' Summit Street
Crescent City, FL
32148
Ph. 386/698-2525
Fax 386/698-3484
Residential Dwelling Count 602
Dates of Service 2004 to Present
Annual Bill
Population
$74,000
1,859
Town of Cross City
Residential Garbage Gary Poore
Town Manager
Town of Cross City
P.O. Box 417
Cross City, FL 32628
Ph. 352/498-3306
Fax 352/498-7549
Email xcity@svic.net
Residential Dwelling Count 990
Dates of Service 1997 - Present
Annual Bill
Population
$108,000
2,069
City of DeBary
Residential Garbage
Residential Yard Trash
Residential Recycling
Maryann Courson
City Manager
City of DeBary
137 S. Highway 17/92
DeBary, FL 32713
Ph. 386/668-2040
Fax 386/668-4122
Residential Dwelling Count 7,450
Dates of Service 2005 - Present
Annual Bill
Population
$967,000
16,082
3
City of Fort Pierce
Residential Recycling
Harold Hopkins
Solid Waste Director
City of Fort Pierce
P.O. Box 1480
Fort Pierce, FI 34954
Ph. 772/460-2200
Fax 772/466-4221
Residential Dwelling Count 9,000
Dates of Service 2004 - Present
Annual Bill
Population
$287,000
37,516
Town of Hilton Head
Commercial Garbage
Tammy Malone
Facilities Manager
Town of Hilton Head
One Town Center
Hilton Head, SC
29928
Ph. 843/342-4581
Fax 843/682-2043
Dates of Service
2003 - Present
Annual Bill $9,600
Town of Interlachen
Residential Garbage
Residential Yard Waste
Residential Recycling
Pamela Wilburn
Town Clerk
Town ofInterlachen
311 Atlantic Avenue
Interlachen, FL 32148
Ph. 386/684-3811
Fax 386/684-3812
Interlachen@interstateweb.net
Email
Residential Dwelling Count 460
Dates of Service 2004 to Present
Annual Bill
Population
$47,000
1,475
Town of Inglis
Residential Garbage
Commercial Garbage
Carolyn Risher
Mayor
Town of Inglis
P.O. Drawer 429
Inglis, FL 34449
Ph. 352/447-2203
Fax 352/447-1879
4
Residential Dwelling Count 460
Dates of Service 2000 - Present
Annual Bill
Population
$84,000
1 ,400
City of Jefferson
Residential Garbage
David Clabo
City Manager
City of Jefferson
147 Athens Street
Jefferson, GA 30549
Ph. 706/367-5121
Fax 7d6/367-5134
Residential Dwelling Count 1,440
Dates of Service 2003 - Present
Annual Bill
Population
$164,000
3,825
Town of La Crosse
Residential Garbage
Charlene Thomas
Town Clerk
Town of La Crosse
P.O. Drawer D
La Crosse, FL 32658
Ph. 352/462-2784
Fax 352/462-2784
Residential Dwelling Count 59
Dates of Service 2000 - Present
Annual Bill
Population
$8,500
140
City of Lake Helen
Residential Garbage
Residential Yard Trash
Residential Recycling
Commercial Front Load
Don Findell
City Administrator
City of Lake Helen
P.O. Box 39
Lake Helen, FL
32744
Ph. 386/228-2121
Fax 386/228-9714
citylh@hotmai1.com
Email
Residential Dwelling Count 900
Dates of Service 2002 - Present
Annual Bill
Population
$174,000
2,532
City of Longwood
Residential Garbage
Residential Yard Waste
Residential Recycling
John Drago
City Manager
City of Longwood
175 W. Warren Ave.
5
Longwood. FL 32750
Ph. 407/260-3445
Fax 407/260-3419
Email jdrago@ci.1ongwood.f1.us
Residential Dwelling Count 4850
Dates of Service Starts 10/01/2003
Annual Bill
Population
$730,000
14,000
fi,l. r", /ho.....5-
.p~ VM"... ~
Town of Montverde
Residential Garbage
Residential Yard Waste
Residential Recycling
Commercial Front Load
Nelda !v1organ
Town Manager
Town of Mont verde
17404 Sixth Street
Montverde, FL 32148
Ph. 407/469-2681
Fax 407/469-2773
Email mtvrd@mpinet.net
Residential Dwelling Count 600
Dates of Service 2005 to Present
Annual Bill
Population
$109,000
1,200
City of Palatka
Residential Recycling Karl N. Flagg
Mayor
City of Pal atka
201 N. 2nd Street
Palatka, FL 32177
Ph. 386/329-0100
Fax 386/329-0106
Email ARBush@mai1.gbso.net
Residential Dwelling Count 3860
Dates of Service 2004 to Present
Annual Bill
Population
$104,000
10,874
Putnam County
Residential Garbage
Residential Yard Waste
Residential Recycling
Ken Whitehead
Sanitation Director
Putnam County
P.O. Box 2499
Palatka, FL 32178
Ph. 386/329-0395
Fax 386/329-0486
sanitation@putnam.fl.com
Email
Residential Dwelling Count 29,000
Dates of Service 2004 to Present
Annual Bill
Population
$2,960,000
71,300
6
City of Perry
Commercial Front Load William E. Brynes
City Manager
City of Perry
224 S. Jefferson
Perry, FL 32348
Ph. 850/584-7161
Fax 850/584-2619
Email cityop@perry.gulfuet;com
Residential Dwelling Count 2,200
Dates of Service 2003 - Present
Annual Bill
Population
$324,000
7,231
St. Lucie County
Residential Garbage
Residential Recycling
Residential Yard Waste
Leo Cordeiro
Solid Waste Manager
St. Lucie County
2300 Virginia Avenue
Fort Pierce, F1 34982
Ph. 772/462-1631
Fax 772/462-6987
Emailleoc@co.stlucie.fl.us
Residential Dwelling Count 20,000
Dates of Service 2004 - Present
Annual Bill
Population
$3,024,000
203,360
Seminole County
Residential Garbage
Residential Recycling
Residential Yard Waste
David Gregory
Solid Waste Manager
Seminole County
500 W Lake Mary Bl.
Lake Mary, Fl 32773
Ph. 407/665-2022
Fax 407/324-5731
Email dgregory@seminolecountvfl.gov
Residential Dwelling Count 20,000
Dates of Service 2005 - Present
Annual Bill
Population
$2,400,000
387,286
Taylor County
Commercial Garbage
John Singer
Solid Waste Manager
Taylor County
201 E. Green Street
Perry, F132347
7
Ph. 850/838-3533
Fax 850/838-3538
Email solidwaste@gtcom.net
Commercial Business Count 350
Dates of Service 2005 - Present
Annual Bill
Population
$180,000
19,800
Town of Windermere
Residential Garbage
Residential Yard Trash
Residential Recycling
Dorothy Burkhalter
Town perk
Town of Windermere
P.O. Drawer 669
Windermere, FL
34786
Ph. 407/876-2563
Fax 407/876-0103
towadmin@earthlink.net
Email
Residential Dwelling Count 846
Dates of Service 2002 - Present
Annual Bill
Population
$150,000
2,365
Town of Yankee town
Residential Garbage
Ms. Jimmie Wall
Mayor
Town of Yankee town
P.O. Box 280
Yankeetown,FL34498
Ph. 352/447-2511
Fax 352/447-0774
Residential Dwelling Count 225
Dates of Service 1999 - Present
Annual Bill
Population
$33,600
631
Patrick Air Force Base
Residential Garbage
Commercial Garbage
FDA Regulated Garbage
Sandra Wilson
Contract Manager
Patrick AFB
45 CONC/LGCCA
PatrickAFB,FL 32925
Ph. 321/494-4582
Residential Dwelling Count 550
Annual Bill $354,000
Dates of Service
2003 - Present
Population N/ A
8
Parris Island Recruit Depot!
Marine Corps Air Station
Portable Toilets
Roger Niemic
Contract Manager
P.O. Box 9310
Contract Number
N62467-05-D-6542
Beaufort, SC 29904
Ph. 843/228-2685
Fax 843/228-4010
Dates of Service
2005 - Present
Annual Bill $144,000
Kennedy Space Center &
Cape Canaveral Air
Force Station
Commercial Garbage
FDA Regulated Garbage
Dennis Gilroy
Space Gateway Svcs.
P.O. Box 21237
M/C SGS-5030
Kennedy Space Ctr.
FL,32815
Ph. 321/853-3960
Email Dennis.Gilroy@jbosc.ksc.nasa.gov
Dates of Service
2004 - Present
Annual Bill $463,200
9
SAMPLE
REFERENCE LETTERS,
The following is a sampling of the many reference letters that Waste Pro and Waste
Pro's management team have on file. Waste Pro welcomes Officials from the City of
Ocoee to contact any and all of Waste Pro's municipal clients for references. Our
company is well known in the solid waste and recycling industry for providing the
highest level of service available.
P.O. BOX 2499
PALATKA, FLORIDA 32178-2499
PHONE: (386) 329-0395
SUNCOM: 860-0395
FAX: (386) 329-0486
SANITATION DEPARTMENT
LANDFILL OPERATIONS
RECYCLING & EDUCATION
SOLID WASTE COLLECTION
MOSQUITO CONTROL
PUTNAM COUNTY
Ken Whitehead, P.E.
Sanitation Director
May 13, 2004
To'Whom It May Concern:
(
Waste Pro of Florida, Inc. (Waste Pro) has been providing residential garbage, yard trash,
and recyclables collection to Putnam County since Aprill, 2004. Waste Pro acquired the
Putnam County contract from Waste Management, Inc. after approval by the Putnam
County Board of County Commissioners. Putnam County agreed to this contract
assignment largely because of the prior experience we had with Waste Pro personnel
several years ago, as well as the very competitive rate they have offered. Mr. John
Jennings, Mr. Fred Wood, and Mr. Dave Danford provided superior customer service to
Putnam County. They are a remarkably responsive and conscientious group of peoRle.
In our current contract, Waste Pro appears to be on track to provide the same superior
service we have seen in the past. I highly recommend Waste Pro to provide curbsid,e
residential collection service for your County or your City.
Sincerely,
~~
Ken Whitehead, P. E.
Sanitation Director
LKW:njj
xc: file
.....' .'
(
@ ''Printed on recycled paper"
(
School District of Flagler County
BOARD OF EDUCATION
P.O. Box 755 · 3039 Highway 100 East. Bunnell, Florida 32110
Telephone (386) 437-7526 · SUNCOM.37G-7526
Fax (386) 437-7577
Eddie Herrera, Jr., Chainnan
District J
Susan Dickinson, Vice-Chainna'
District 4
James T. Guines
District 1
Colleen Conklin
District 2
. Evelyn Shellenberger
District 5
Robert L. Corley
Superintendent of Schools
Michael D. Chiumento
School Attorney
April 22, 2003
Waste Pro
PO Box 9665
Daytona Beach, PI 32120
To Whom It May Concern:
(
Waste Pro has serviced our district from July 2002 and they have bent over backward~ to
take care of us and they are doing a wonderful job. Whatever we asked of them they do
in a timely manner.
Joe Wilson, our sales rep from Waste Pro is a real go getter and he handles everything we
ask of him. I can't say enough about Joe and Waste Pro.
~.~
Dottie Colletta
District Custodial Supervisor
DC:cb
',,", ;j. i;',.'
(
Equal Opportunity Employer .
wnwn nf DlIinbcrmcrc
P. O. Drawer 669 Windermere, FL 34786
Office: (407) 876-2563 Fax: (407) 876-0103
(
~a1!nr
WILLIAM G. OSBORNE
'<rrnfnn c!llitanag:er
CECILIA BERNIER
{lll:erk
~_ - - ._. .,_h __ .... . ,..
DOROTHY BURIDffiUTER
November 20, 2002
Mr. Dave Danford
Waste Pro
P. O. Box 6862
Longwood, FL 32791
Dear Mr. Danford:
(: The Town of'Windermere awarded Waste Pro a 2 year Solid Waste Contract on September
10, 2002. The transition to the new Company has been a great experience. After the contract was
awarded the next several days Waste Pro was in Town introducing the employees and checking
routes so they would be familiar with our Town before the sta,rt date of October 1,2002.
As expected in the beginning there were a few missed residents. Waste Pro was very .
receptive and corrected the problem right away.
The Town of Windermere would recommend Waste Pro to any municipality or private
business. . -
rrectfullY,
~Ih,~. ater
Town 19l:1
City of Lake Helen
Volusia County. Florida
MAYOR
Mark KW. Shuttleworth
VICE MAYOR
Olivia Cherry
November 21,2002
CITY COMMISS10NERS
Lewis C. Long 1Il
Buddy Snowden
. Stephen Finn
CITY ADMINISTRATOR
Don Findell
- Mayor Anthony Grant
Town ofEatonville
P.O. Box 2163
Eatonville, FL 32751
Dear Mayor Grant:
It is my understanding that the Town ofEatonville is in the process of soliciting proposals for the
provision of solid waste collection services in Eatonville. The City of Lake Helen recently
completed solicitation of proposals for similar services and, after lengthy interviews with the
proposing firms, selected Waste Pro to be its solid waste collection and recycling services
provider for the next five years.
/
Because Lake Helen had been provided service by another company since the early 1990's, and
because Lake Helen's residents were obviously used to and satisfied with the collection methods
and routines of that company, it was very important that Waste Pro be able to make a smooth
transition between services provided by themselves and those of previous service provider.
Waste Pro undertook this task with diligence. Its employees took time to fumiliarize themselves
with the town, its residents and its businesses.. Collection routes were analyzed and ultimately
established for efficiency and timeliness of collections (which resulted in initiating collections
later in the morning and completing collections earlier in the afternoon). Waste Pro employees
maintained close contact with City administrative personnel at all times during the transition
process to solicit stafI's input and to advise staff of Waste Pro's activities and progress.
Waste Pro also provided commercial customers with brand new dumpsters and purchased new
waste collection vehicles customized for speci:fi9 residential and for commercial waste collection
needs in Lake Helen. The provision of new dumpsters and new collection vehicles has really
helped to improve the visual image of the City.
When Waste Pro began collecting waste in. Lake Hele~ it did so in a very professional manner,
with minimal service problems. What few service problems arose, as a result of the transitio~
were addressed immediately, willfugly and professionally. In fact, there have been instances
where the driver of a collection vehicle has noticed that a resident has not put his/her garbage or
recyclables out for collection and the driver has made several trips past the residence during the
course of the collection day to insure that the resident was provided collection service that day.
EO. Box 39 · Lake Helen. Florida 32744 · Telephone (386) 228-2121 · FAX (386) 228-9714
(
Mayor Anthony Grant
November 21,2002
Page 2
My experience with Waste Pro and its employees has been a very positive one. The company is
committed to providing quality service at a reasonable price. Tl}.e employees are courteous and
- friendly and eager to do things "right".. I can recommend them highly.
If yon have any questions regarding Lake Helen's experience with Waste Pro, please give me a
call at (386) 228-2121.
Sincerely,
i);
Don Findell
City Administrator
I'
#-
,-
DF/jmg
Motivated employees are key
!!
Waste Pro employees
- provide good service,
which kee~
customersnappy.
By BARRY FLYNN
SENTINEL STAFF WRITER
f
,
f
The massive truck is too
. quick for the older woman
wrestling her recyclable trash
to the curb. The colossus lum- .
bers past before she gets there.
That kind of tale usually
ends predictably enough, with
a disgruntled householder
cursing both the fates and the
local trash collector.
But this time, the truck driv-
er croising the streets of Wm-
dermere backed up to the for-
. lorn woman. A helper jumped
down and whisked the bottles
and plastic away.
That's the kind of customer
semce that John J. Jennings,
owner of Waste Pro, a garbage
. con~ctor with operations in
three states, wants to give.
Good seIVice keeps resi-
dents happy and allows him to
command higher prices than
some of his corporate competi-
tors, Jennings said.
But how do you motivate
employees?
For Jennings, the answer is a
combination of self-esteem
building ~d financial incen-
. tives. It includes overtime pay,
an array of bonuses and month-
ly company parties-cum-moti-
vational meetings that put ev-
eryone on the team and make
good service a shared goal.
The recent Wmdermere in-
cident, for example, resulted in
the grateful woman writing a
letter of commendation to
Waste Pro's offices. So, at the
.. next monthly meeting, the driv-
er and helper each got a
"Franklin Award" - so-named
for the portrait of Benjamin
Franklin on the front of the
$100 bill that each man got.
At the company's Longwood
headquarters, there's a month-
ly get-together, usually on a
Saturday, to which family
members are invited.. Ifs a
combination picnic, training
session and ego-building exer-
cise with free food, Frankli;n
,
L
-
t
r .
~
t
JOE BURBANlCIoRlAtIDO SENTINEL
In Windermere. David Sanders and Vallan Neal back round of Waste Pro are hard at work on their route
Frid<\y. Waste Pro uses a combination of se '-esteem buildina and financial incentives to motivate
employees. It includes overtime Day. bonuses and monthly events that mix family fun and shared Qoals.
the best ways to motivate work-
ers cost nothing.
On Nelson's list of top 10
ways ,to motivate employees,
foui of them are simply kinds of
praise, said Nelson, whose
book, 1001 Ways to Reward
Employees (Workman), is in its
41st printing.
The results of good worker
motivation - or bad - are in-
stantly recognizable, Nelson
said.
"You go up to a store at
10 minutes to closing and the
door's already locked, the peo-
ple inside won't look at you," he
said. "If you have employees
who are really excited to be in
the business, that doesn't hap-
pen."
In contrast, Nelson cited
Southwest Airlines, where, af-
ter the plunge in airline travel
after the Sept. 11, 2001, terror-
ist attacks, some employees of-
fered to work .some hours for
free.
"Wow," Nelson said. "You
don't do that as an employee' if
you hate the place you work."
'It costs more when you have more turnover.'
. - IRENE Hum, DIREOOR
SMALL BUSINESS DEVELOPMENT CENTER,
UNIVERSITY OF SOUTH FLORID,&;
Awards, discussion of proper supervisor for as few as eight
job performance and recogni- trucks.
tion of workers' professional- Those kinds of inducements
ism on the job. not only improve day-to-day
It doesn't stop there. Em- seIVice, they can make the dif-
ployees can get annual bonuses ference between a company's
of as much as $250 for each thriving and dying, some busi-
year they ha~ been with the ness experts believe.
company, or $2,500 after a dec- Irene Hurst, director of the
ade on the job, Jennings said. Small Business Development
And then there's the bonus Center at the University of
- a fat $10,000 check. Only South Florida in Tampa, said
truck drivers are eligJ.ole, and that without motivated employ-
only after three years of perfect ees a business cannot do well.
seIVice. It's tough to get one be- "It costs more when you
cause perfect really means per- have more turnover," she said.
feet, from attendance to. acci- Constant hiring and training of
dents to customer complaints. employees drains the campa-
Also, Waste Pro pays its gar- ny's resources.
bagemen by the hour, rather In the meantime, "they'll just
than the day rate that some do the minimum that needs to
trash haulers use. That means be done," she said. "Then you
employees earn overtime and willnevergrowyourbusiness."
are in no hurry to cut corners. It Not every small business
also means his company uses needs to court its employees .as
one supervisor for as many as elaborately as Jennings does,
22 trncks on the road. compared said Bob Nelson, a San Diego
~ some CQmp,anies that.~s~ a. .I~lotivati<;>.nal tnliner. So.me of
Barry Flynn can be reached at
bflynn@orlandosentinel.tom or
4.07~~o,-52~! '. _ _. _
" . NATIONAL MALL MONITOR
---/'
October 18, 1996
Mr. Charles Ewing
Jennings Environmental Services. Inc.
Western Waste Industries, Inc. of Florida
1334 North Goldenrod Road
Orlando, FL 32807
A
Dear Charles, Edwin, Tony and the Entire Team at Jennings:
Before any additional time passes, we wish to express our sincere appreciation for your
strong support, hard work and follow through during the critical time lea~g to the Gr~d
Opening of West Oaks Mall. .
/
-/'
Although the hours were long and the heat high, each of you gave yQur all to make the
trash removal aspect of the Grand Opening a tremendous success. BetWeen the excellent
installation of machines, the timely pUlls of open boxes and compactors as well as the
certainty of smooth and open communication, National Mall Monitor is very pleased apd
~mfortable to know it is working With such an excellent group of professionals to service
the West Oaks Mall.
Again, thank you for your continued outstanding efforts. We look forward to a long and
mutually beneficial relationship throughout the maiIy years to come.
^t;;;;
Lou Copertino
Director
7 "-
~~
. /Ken Vinci
Director, Operations
Cory: M~. Jc~n Je..'1"Il'\"~
...
,
~P.O. Box 2728 · Hartford; CTo6Y46~27i8 . -'.' . .'!:'
(860) 547-1558 · Toll free (800) 41tl,,27~i ~ fii>~ ~~RRJ n7-411g
. . I.,,' ')'!1:4l~~
'--"
\'--.,;" .
-'
~
RICHARD W. CORWIN
PUBUC WORKS DIRECfOR
560 FLEWELLING AVE. . OCOEE,FL34761
PHONE (407) 877-8420 . FAX (407) 877"{)392
To Whom It May Concern;
August 4, 1997
-..
--
Jennings Environmental Services, Inc., provides first rate commercial refuse and
recvclinQ collection services to the City of Ocoee. Beginning as Western Waste
Industries-and following a merge( in19R6 with USAWas1eJhe same
management team has rendered responsive and professional assistance to the
City of Ocoee and its business community.
When Jennings Environmental Services assumed the commercial collection new
equipment and containers were installed throughout the city making a marked
improvement in the appearance of collection sites.
The management team and employees are responsive, courteous, and furnish
professional interaction with citizens, the business community, and city officials.
Without hesitation I am pleased to endorse Jennings Environmental Services,
Inc. and recommend them to other communities requiring their services.
~~
Richard.". gOrwif1. J:>ubHc Workspirector
.- . - .. ..