II (B) Employee Survey @ Gi o,k2e y v. 0°/fr
THE
JACKSON
GROUP
Helping organizations manage well,
serve well and communicate well. (f
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P. 0. Box 1662 • Hickory, NC 28603
828/328-8968 • FAX 828/328-2894
Home Page: www.thejacksongroup.com
E-Mail: jcckson@twave.net
We're Now. . .
TIDE JACKSON GROUP!
23 years of helping healthcare organizations manage well and serve well.
Organizational Assessments
Traditional by Electronic Self-Entry
Innovative by Touch Screen
JACKSON ' Customer Satisfaction Surveyingand Trending
ASSOCIA `: Traditional by Written
�" '� INCORPORATED Innovative by Electronic Self-Entry
Medical Staff Surveys I
Special Research Projects l
Customer Service Development �--
Management/Supervisory Development f
Coachin •
1 'The Ackson I 1 ; !
g I
I
Team Development ' II Resource]
Executive/Managerial Problem-Solving U I or
Special Problem Intervention
Videos Marketing
Recruitment
Customer Relations
SUNDIAL Orientation
441prodactiors
Culture Building
Patient Rights
Multilingual
Multimedia Compact Disk Development
Touch Screen Technology
Interactive Survey/
PO BOX 1662 • HICKORY • NC 28603 Learning System
828/328-8968 • FAX 828/328-2894
Home Page: www.thejacksongroup.com • E-Mail: jackson@twave.net
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Help Feel the ..
Many people I know are
proud 'p P 1 fy our
.11 tion.
organization
ganization
11 Strruz*Iv T'chnd tr, Tent-1 to 5trnnz ly with the
Agree Agree f)i sngri' l)isri�r v
touch of
f)pini a button .
I
Jackson & Associates, Inc. has always offered traditional group administered written surveys, called
"Point in 7Fme" surveys because they give a snapshot" of the organization's employees'feelings at a
specific time. The advantage is that a survey gives a good baseline of data. The disadvantages are that
point in time surveys cause a "bubble" of organizational activity encompassing scheduled meetings,
feedback meetings, action planning and communications, with the net effect being a less than
enthusiastic reception to the next survey two years later.
iJackson & Associates, Inc. is pleased to announce the development of
"moving"surveys using the latest technologies!
Continuous Employee Perceptions P (CEP)
enables healthcare organizations to:
IConstantly stay in touch with employees'
opinions by random sampling or
1department-based surveying.
: Help employees be a true partner with the
organization in creating change.
1 = Simplify the survey process.
= Conduct employee research as well as
surveying.
= Receive near "real time" data prepared in
user-friendly reports.
I
1 i"the leader JACKSON � n innovative survey,r
echnology"
P.O. Box 1662 • Hickory, NC 28603
ASSOCIA t 828/328-8968 • FAX 828/328-2894
I INCORPORATED
e-mail: Jackson@twave.net
1111.1r ` a member of THr,JACKSON GROUP home page: www.thejacksongroup.com
I 11
You gave them
a diagnosis -
- Nov let them .
give you one.
Jackson &Associates is proud to continue its work gathering patient satisfaction data.
Since 1978, Jackson &Associates has assisted healthcare organizations assess levels
patient satisfaction. By working closely with administrators and department of
Jackson &Associates is able to create a survey system best suited to y managers,
our organization.
Two ways to administer the survey:
y
The Written Survey
• Behaviorally-based surveys: Inpatient,
Outpatient, Emergency Department,
Home Health, Hospice, Rehabilitation and
r --�-' Physician Practices
-.1%.gin • Full
_ quarterly reports with Data Base
comparisons
• User-friendly survey and user-friendly
survey reports
The wsurveys Produced by Jackson&Associates
I
are�hom eiy user-friendly. i
Self-Entry Devices
• 80% to 93% returns �� I
• Greater depth of inquiries ' -.1,:-,c.:-. .-
• More cost effective than standard
written surveys
Q TS QaQn,Q
• Data transmitted within seconds Q__
via internal modem -- -
• Questions on survey changed with
one simple phone call
The Point of MewTM Survey Unit is one self-entry device -
recommended by Jackson&Associates.
JACKSON • "the leader in innovative survey technology'
ASSOCIA �. J PO BOX 1662 • HICKORY • NC 28603
1 !J C O R P o R A T !! p 828/328-8968 • FAX 828/328-2894
.2172~0 Of 1tch JACKSON GROUP Home Page: www thejac'ksongroup.corn • E-Mail: jackson@twave.net
SUNDIAL
As a member of The Jackson Group, Sundial
!' rodue-gions Productions has used its video and multimedia
capabilities to provide audio visual aides for service-
A member or7NETAC.YSONGROUP related industries. Healthcare providers, educational
facilities and civic groups have all found our services to
be a viable way of communicating their message. We
even provide multilingual services so that videos can
be tailored to meet the needs of all of your clients.
Specializing in:
Commercials CD-ROM
• Applications
.1
4,..._,,......
,,....
Marketing Videos ,
- .
Interactive j
Corporate
Technology
Training Videos
•
I
I
1
Times are changing. People are changing. Communication is changing
Is your organization keeping up? •
CALL FOR A FREE DEMONSTRATION TAPE!
Post Office Box 1662 phone (828) 328-8968
Hickory, NC 28603 fax (828) 328-2894
The Jackson
Resource
Group : A little more about
The Jackson Resource Group
As a member of THE JACKSON GROUP, The Jackson Resource Group has access to
an expanding array of services provided by a group of multi-talented professionals.
As healthcare organizations change, The Jackson Resource Group is available for
the following:
•
• Design, plan, implement and monitor a comprehensive Customer Service
Development
• Consult with internal resources to enhance customer service
• Provide individualized managerial/executive coaching
• Design and implement short-term or long-term a Management Development
Plan
• Consult to improve specific problem situations
• Offer training and development to enhance Emergency Department customer
service
• Facilitate team retreats
• Speak at conferences
• Assess and make recommendations to enhance New Employee Orientation
• Help managers become skillful coaches _
• Re-design Performance Management Systems E:.-:
(evaluations /pay for performance) —-
:'
Contcct: Anthony K. (Tony)Jackson, Senior Partner •
•
--- `]f
Margaret H. Jackson,Managing Partner '-
--
At: The Jackson Resource Group Phone: 828-328-8968
P. O. Box 1662 FAX: 828-328-2894
Hickory, North Carolina 28603 E-Mail: tonyj@twave.net
mjackson@twave.net
Home Page: www.thejacksongroup.com
Innovative!
Flexible!
Ord anizationally Sensitive!
Respected!
Fun!
...Nice things to have said by clients about the
♦� �, ,!
Customer Service Development Services �-�'
p ,� _//
of The Jackson Resource Group
Expectations
Skills
Accountability
"...Kindness is greater than law."
—Chinese Proverb
The ftic-Ivuu Resource Croup offers:
• ta'-h Force (rorce Con,ultotion
• Facilitator Training
• Managerial Administrative Coaching
• L nique. organization-specific video production
• Tested training resources
• , ,l
Consultation for long-term maintenance, growth
• Multi-levels of development— content and audience-specific nodules
• �T�e jacl�son I i'
I "Life is not so short but that there is
Resource! I
always time for courtesy."
Groupj I —Ralph Waldo Emerson
Amor
THE JACKSON GROUP i Training/Consulting
PO Box I662•Hickory•NC 28603
323/328-8968•FAX 323/323-2894
Get caught in u our web !
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JACKSON .I the leader in innovctive survey technology"AsSOCIA c P828/B3o28x-81696628 •• HFicko82ry8/N32C8-228869043tarINCORPORATED
a member ofTHE JACKSON GROUP
Client Listing — Point-in-Time Work Climate Surveys (PIT) /
Continuous Employee Perceptions (CEP)
6/1/98
CEP Alamance Regional Medical Center
Burlington, N. C
PIT Baptist Medical Center
Easley, S. C.
PIT Bladen County Hospital
Elizabethtown, N. C.
PIT Catawba Memorial Hospital
Hickory, N. C.
PIT/CEP City Hospital
Martinsburg,West VA
PIT Cleveland Regional Medical Center Shelby, N. C.
PIT/CEP Conemaugh Health Systems
Johnstown, PA
CEP Danville Regional Medical Center Danville,VA
CEP Durham County Hospital Corporation Durham, N. C
PIT East Texas Medical Center Regional Healthcare System
East Texas Medical Center Tyler, TX
East Texas Medical Center—Athens Athens, TX
PIT/CEP FirstHealth of the Carolinas
Pinehurst, N. C.
PIT Gaston Memorial Hospital
Gastonia, N. C.
PIT Cnaden Huetten Memorial Hospital Lehighton, PA
PIT Halifax Regional Hospital
South Boston, VA
PIT Haywood County Hospital
Clyde, N. C.
PIT Health Central District Ocoee, Fla.
PIT/CEP High Point Regional Hospital
High Point, N. C.
PIT Laurens County Healthcare System
Clinton, S. C.
PIT Lexington Memorial Hospital Lexington, N. C.
PIT Mary Immaculate Hospital Newport News,VA
PIT Mercy Hospital
Charlotte, N. C.
PIT Morehead Memorial Hospital (Nursing Center) Eden, N. C.
Eden,
Jackson & Associates, Inc.
"CENTER OF GOOD LIVING-PRIDE OF WEST ORANGE" MAYOR•COMMISSIONER
S.SCOTT VANDERGRIFT
yOcoee\
oreit , CITY OF OCOEE DCANNYOMMISSIONERS HOWELL
r • 150 N.LAKESHORE DRIVE SCOTT ANDERSON
p OCOEE,FLORIDA 34761-2258
(407)656-2322 SCOTT A.GLASS
NANCY J.PARKER
2v
CITY MANAGER
OP 00010�` ELLIS SHAPIRO
TO: The Honorable Mayor and City Commission
FROM: Donald Carter, Finance Supervisor
DATE: June 30, 1998
RE: Location Map - Police Department Take Home Cars
In response to the Mayor's request, attached is a location map which shows the location of all our
officers' residences in relationship to downtown. Sworn personnel is broken into 3 categories-
Admin., Patrol, Investigation. The map then quantifies these into different distance increments.
The increments are as follows:
• Within the City Limits
• City Limits - 5 Miles
• 5 - 10 Miles
• 10 - 15 Miles
• 15 - 20 Miles
• 20 Miles Plus
I would like to acknowledge the help given by Kevin Tartar, Information systems Manager in
developing this map. Hopefully it is beneficial to you.
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Distance Admin Patrol Investigation Total b
City Limits 2 11 3 16 Lakersselt -
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CL- 5mi 0 6 0 6
5 - 10mi 2 7 0 9
10 - 15 mi 0 8 2 10 • ` 'y
15 - 20 mi # ## ne'. 9r
0 3 0 3
20 mi plus 0 6 1 7
Totals: 4 41 6 51
.
"CENTER OF GOOD LIVING-PRIDE OF WEST ORANGE" MAYOR•COMMISSIONER
S.SCOTT VANDERGRIFT
Ocoee COMMISSIONERS
CITY OF OCOEE DANNY HOWELL
ti\O
�
r D. 150 N.LAKESHORE DRIVE SCOTT ANDERSON
SCOTT A.GLASS
v 0 OCOEE,FLORIDA 34761-2258 NANCY J.PARKER
(407)656-2322
CITY MANAGER
Of GOOD ` ELLIS SHAPIRO
MEMORANDUM
TO: Bob Mark, Chief of Police
FROM: Donald Carter, Finance SupervisoP
DATE: June 29, 1998
RE: Cost of Patrol Car
Here is the information needed for tomorrow's meeting regarding take home cars for the Police
Department. Listed below is the cost of a new patrol vehicle, with necessary equipment. All
vehicles are leased with a 3 year term. Additional equipment is a one time purchase, expended
in the first year of the lease.
1 st YR 2nd YR 3rd YR
Lease Payment $ 7,205 $ 7,205 $ 7,205
Mobile Radio 2,365
Opti Com Emmitter 1,095
Light Bar 487
Cage 330
Siren Speakers (2) 258
V-Con Control Box 265
Graphics w/Numbers 350
Fire Extinguisher 25
Flashlight 100
Installation- Equipment 800
$ 13,280 $ 7,205 $ 7,205
Total cost for the vehicle and equipment is $ 27,690 over a 3 year period. All above information
is based on cost associated with the recent purchase of patrol vehicles. If information is needed
for the cost of insurance, fuel and maintenance, you will need to supply it. If you require any
additional information or have questions regarding the above,please contact me.
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