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Item 09 Approval of an Amendment to the CenturyLink/Lumen Master Service Agreement City of Ocoee ▪ 1 N. Bluford Avenue ▪ Ocoee, Florida 34761 Phone: (407) 905-3100 ▪ www.ocoee.org STAFF REPORT Meeting Date: January 17, 2023 Item #: 9 Contact Name: Doug Gaines Department Director: Doug Gaines Contact Number: Ext. 1503 City Manager: Robert Frank Subject: Approval of an Amendment to the CenturyLink/Lumen Master Service Agreement. (Acting Support Services Director Gaines) Background Summary: During the move to the new City Hall, it was discovered by our landline phone vendor, CenturyLink/Lumen, that the City’s current contract does not accurately reflect the start of service dates and the products used by the City. Lumen determined that an amendment to the contract was necessary before the correction could occur, because Lumen failed to obtain a price proposal using their standard form. Lumen has requested that the City approve and sign an Amendment to CenturyLink Master Service Agreement, State, Local and Education Government Agencies Version. Once the Amendment is executed, the City will receive credits in the amount of $17,947.58, plus taxes, fees, and surcharges. The credit includes $1,070.96 in assessed finance charges that were adjusted off the account. The credit is for the late disconnect of services ETH1000- 23985250 and ETH1000-24256423 at the old City Hall. Issue: Should the Honorable Mayor and City Commissioners approve the Amendment to CenturyLink Master Service Agreement, State, Local and Education Government Agencies Version so that pricing and products used by the City are accurate and to provide a legally binding agreement with the vendor? Recommendations: Staff recommends the Honorable Mayor and City Commissioners approve the Amendment to CenturyLink Master Service Agreement. Staff additionally recommends that the Mayor and City Manager be authorized to execute and submit any documents needed to implement the amendment. Attachments: 1. Amendment to the Century Link Lumen Master Service Agreement Financial Impacts: The amendment allows the city to receive a credit of $17,947.58, plus taxes, fees, and surcharges on the first invoice following the amendment approval. The total credit amount includes $1,070.96 in assessed finance charges which were adjusted off the account. Type of Item: Consent Page 84 of 656 AMENDMENT TO CENTURYLINK MASTER SERVICE AGREEMENT STATE, LOCAL AND EDUCATION GOVERNMENT AGENCIES VERSION R406677 Page 1 of 6 CONFIDENTIAL © CenturyLink. All Rights Reserved. MSA v1.012019 This Amendment is between CenturyLink Communications, LLC d/b/a Lumen Technologies Group (“Lumen”) and City of Ocoee (“Customer”). It amends the applicable Master Service Agreement – State, Local and Education Government Agencies Version, as determined by CenturyLink records and as may have been previously amended (the “Agreement”). It is effective on the date the last party signs it (the “Amendment Effective Date”). This Amendment provides the terms and conditions applicable to Customer’s purchase of products and services identified in this Amendment (“Services”) from CenturyLink. Except as set forth in this Amendment, capitalized terms will have the definitions assigned to them in the Agreement. CenturyLink may withdraw this offer if Customer does not execute and deliver the Agreement to CenturyLink on or before January 20, 2023 (“Cutoff Date”). 1. Clarifications to Pricing. Due to an unintentional omission of signature on the original order package price quote, this Amendment is being crafted to document and clarify the applicable pricing associated with the Original Contract. Quote # Q-00904144, is attached as Exhibit A, to make that correction and acquire Customer signature. This price clarification is coterminous with the existing agreement term. 2. Current State. The above listed quote does not accurately reflect the City of Ocoee’s current inventory status as several upgrades took place after the above quote. For record keeping purposes, the following documents are attached: • Exhibit B, Quote Q-0122780 for Fiber Plus and IQ SIP. • Exhibit C, Quote Q-01162830 for upgrades to IQ Managed Data Bundles. • Exhibit D, Quote Q-01164223 for upgrades to IQ Managed Data Bundles. • Exhibit E, a summary spreadsheet of transactions purchased outside the self-service portal Please note, all transactions listed in Section 2 are for informational purposes only and current as of November 1, 2022. Any changes after this date will not be reflected. 3. Coterminous. To standardize the contract cycle, all service terms noted in this Amendment will be placed on the same term and will thus end on the same date, i.e., all services will be coterminous. This date is determined by the date the last service expires, which is documented as 07/29/2026. 4. Billing Change Date. Except for Services provided by CenturyLink affiliate, Level 3 Communications, LLC (“Level 3”), any changes to pricing of Customer’s existing Services will be effective on the second full billing cycle following the Amendment Effective Date (“Billing Change Date”). 3. Miscellaneous. All other terms and conditions in the Agreement will remain in full force and effect and be binding upon the parties. This Amendment and the Agreement set forth the entire understanding between the parties as to the subject matter, and if there are any inconsistencies between the two documents, the terms of this Amendment will control. This Amendment may be executed in one or more counterparts, all of which taken together will constitute one instrument. Digital signatures and electronically exchanged copies of signed documents will be sufficient to bind the parties to this Agreement. CENTURYLINK COMMUNICATIONS, LLC DBA LUMEN TECHNOLOGIES GROUP CITY OF OCOEE {{Sig2a_es_:signer2:signature }} {{Sig1a_es_:signer1:signature }} Authorized Signature Authorized Signature {{FName2a_es_:signer2:fullname }} {{Fname1a_es_:signer1:fullname }} Name Typed or Printed Name Typed or Printed {{Title2a_es_:signer2 }} {{Title1a_es_:signer1 }} Title Title {{Date2a_es_:signer2:isdate}} {{Date1a_es_:signer1:isdate}} Date Date FOR INTERNAL CENTURYLINK REFERENCE Contract ID(s) of Agreement being amended: 1253797 Steve Arneson (Jan 9, 2023 11:31 CST) Steve Arneson Steve Arneson Manager - Offer Management 1/9/2023 Page 85 of 656 AMENDMENT TO CENTURYLINK MASTER SERVICE AGREEMENT STATE, LOCAL AND EDUCATION GOVERNMENT AGENCIES VERSION R406677 Page 2 of 6 CONFIDENTIAL © CenturyLink. All Rights Reserved. MSA v1.012019 Exhibit A - Quote # Q-00904144 Page 86 of 656 Customer Name: CITY OF OCOEE Order #: Q-00904144 Order Generation Date: 12/23/2019 3:57:06 PM Cutoff/Expiration Date: 12/16/2022 Currency: USD Opportunity ID#: 56950961 OMR#R105595 Page 1 of 7 CONFIDENTIAL OFC Customer Information Account Information Prepared By Name: CITY OF OCOEE Primary Contact: John W Haas Primary Contact Phone: (407) 905-3100 Primary Contact Email: jhaas@ocoee.org Billing Contact: Billing Contact Phone: Billing Contact Email: BPID: 1245244 Billing Account: Billing Address: 150 N LAKESHORE DR OCOEE, FL 34761-2223 Contract ID#: 1253797 Agreement Effective Date: 12/23/2019 Name:Patrick Hancock Formally Scott Favor Phone: 334-318-6129 Email: patrick.hancock@centurylink.com Order Pricing Table Product Qty Service Address Service Details Service Attributes Term (Months) MRC NRC Waived NRC IQ Managed Data Bundle 1 150 N LAKESHORE DR OCOEE FL 34761 IQ Networking Port - Internet Adtran NV5660 Copper Select 8x5 NBD GIG E 500M 500 Mbps Tiered 60 Months $620.00 $0.00 Local Access 1 150 N LAKESHORE DR OCOEE FL 34761 ELA Native Single- CoS Low CenturyLink (CLPA) GIG E 500M 60 Months $550.00 $500.00 $500.00 IQ Data Bundle 1 646 OCOEE COMMERCE PKWY OCOEE FL 34761 IQ Networking Port - Internet Adtran NV5660 Copper Select 8x5 NBD GIG E 200M 200 Mbps Tiered 60 Months $0.00 Local Access 1 646 OCOEE COMMERCE PKWY OCOEE FL 34761 ELA Native Single- CoS Low CenturyLink (CLPA) GIG E 200M 60 Months $390.00 $500.00 $500.00 IQ Managed Data Bundle 1 150 N LAKESHORE DR OCOEE FL 34761 IQ Networking Port - Private Adtran NV5660 Copper Select 8x5 NBD Fast E 100M 100 Mbps Flat 60 Months $285.00 $0.00 Local Access 1 150 N LAKESHORE DR OCOEE FL 34761 ELA Native Single- CoS Medium CenturyLink (CLPA) Fast E 100M 60 Months $381.00 $500.00 $500.00 IQ Managed Data Bundle 1 646 OCOEE COMMERCE PKWY OCOEE FL 34761 IQ Networking Port - Private Adtran NV5660 Copper Select 8x5 NBD Fast E 100M 100 Mbps Flat 60 Months $285.00 $0.00 Local Access 1 646 OCOEE COMMERCE PKWY OCOEE FL 34761 ELA Native Single- CoS Medium CenturyLink (CLPA) Fast E 100M 60 Months $381.00 $500.00 $500.00 IQ Managed Data Bundle 1 301 MAGUIRE ROAD EXT OCOEE FL 34761 IQ Networking Port - Private Adtran Select 8x5 NBD Fast E 10M 10 Mbps Flat 60 Months $160.00 $0.00 Local Access 1 301 MAGUIRE ROAD EXT OCOEE FL 34761 ELA Native Single- CoS Medium CenturyLink (CLPA) Fast E 10M 60 Months $220.00 $500.00 $500.00 Page 87 of 656 Customer Name: CITY OF OCOEE Order #: Q-00904144 Order Generation Date: 12/23/2019 3:57:06 PM Cutoff/Expiration Date: 12/16/2022 Currency: USD Opportunity ID#: 56950961 OMR#R105595 Page 2 of 7 CONFIDENTIAL OFC IQ Managed Data Bundle 1 1820 A D MIMS RD OCOEE FL 34761 IQ Networking Port - Private Adtran NV5660 Copper Select 8x5 NBD Fast E 100M 100 Mbps Flat 60 Months $285.00 $0.00 Local Access 1 1820 A D MIMS RD OCOEE FL 34761 ELA Native Single- CoS Medium CenturyLink (CLPA) Fast E 100M 60 Months $381.00 $500.00 $500.00 IQ Managed Data Bundle 1 1800 A D MIMS RD OCOEE FL 34761 IQ Networking Port - Private Adtran NV5660 Copper Select 8x5 NBD Fast E 100M 100 Mbps Flat 60 Months $285.00 $0.00 Local Access 1 1800 A D MIMS RD OCOEE FL 34761 ELA Native Single- CoS Medium CenturyLink (CLPA) Fast E 100M 60 Months $381.00 $500.00 $500.00 IQ Managed Data Bundle 1 175 N BLUFORD AVE OCOEE FL 34761 IQ Networking Port - Private Adtran NV5660 Copper Select 8x5 NBD Fast E 100M 100 Mbps Flat 60 Months $285.00 $0.00 Local Access 1 175 N BLUFORD AVE OCOEE FL 34761 ELA Native Single- CoS Medium CenturyLink (CLPA) Fast E 100M 60 Months $381.00 $500.00 $500.00 IQ Managed Data Bundle 1 563 S BLUFORD AVE OCOEE FL 34761 IQ Networking Port - Private Adtran Select 8x5 NBD Fast E 10M 10 Mbps Flat 60 Months $160.00 $0.00 Local Access 1 563 S BLUFORD AVE OCOEE FL 34761 ELA Native Single- CoS Medium CenturyLink (CLPA) Fast E 10M 60 Months $220.00 $500.00 $500.00 IQ Managed Data Bundle 1 2515 MAGUIRE RD OCOEE FL 34761 IQ Networking Port - Private Adtran Select 8x5 NBD Fast E 10M 10 Mbps Flat 60 Months $160.00 $0.00 Local Access 1 2515 MAGUIRE RD OCOEE FL 34761 ELA Native Single- CoS Medium CenturyLink (CLPA) Fast E 10M 60 Months $220.00 $500.00 $500.00 Service Sub Total: $6,371.00 $0.00 "Terms and Conditions for CenturyLink IQ Managed Data Bundle Offer" CenturyLink IQ Managed Data Bundle services under: (a) the Managed Data Bundle Offer Attachment ("Attachment") and (b) the CenturyLink IQ Networking, Local Access, Rental CPE, and Network Management Service Exhibits. CenturyLink IQ Managed Data Bundle is a bundle composed of the following services: (a) CenturyLink IQ Networking (b) Local Access and (c) Rental CPE and (d) Network Management Service. The bundle type appears in the first "IQ Managed Data Bundle" row under the "Service Attributes" column. The details for CenturyLink IQ Networking appear in the first "IQ Managed Data Bundle" row under the "Service Details" column (port type) and under the "Service Attributes" column (port bandwidth) of the above table. The details for Rental CPE (CPE type and maintenance type) appear in the first "IQ Managed Data Bundle" row under the "Service Attributes" column of the above table. The details for Network Management Service (Select or Comprehensive) appear in the first "IQ Managed Data Bundle" row under the "Service Attributes" column of the above table. The charges for Local Access are NOT included in the IQ Managed Data Bundle Monthly Recurring Charge (MRC). The Local Access charges are listed as a separate line item in the Pricing Table. Page 88 of 656 Customer Name: CITY OF OCOEE Order #: Q-00904144 Order Generation Date: 12/23/2019 3:57:06 PM Cutoff/Expiration Date: 12/16/2022 Currency: USD Opportunity ID#: 56950961 OMR#R105595 Page 3 of 7 CONFIDENTIAL OFC If Customer orders Diversity Enhancement or Diversity Backhaul, the Domestic Network Diversity Service Exhibit applies. A copy of the Domestic Network Diversity Service Exhibit is available upon request. If Customer orders Building Extension Service, the Building Extension Service Service Schedule applies. A copy of the Building Extension Service Service Schedule is available upon request. "Terms and Conditions for CenturyLink IQ Data Bundle Offer" CenturyLink provides CenturyLink IQ Data Bundle services under: (a) the Data Bundle Offer Attachment ("Attachment") and (b) the CenturyLink IQ Networking, Local Access and Rental CPE Service Exhibits. CenturyLink IQ Data Bundle is a bundle composed of the following services: (a) CenturyLink IQ Networking (b) Local Access and (c) Rental CPE. The bundle type appears in the first "IQ Data Bundle" row under the "Service Attributes" column. The details for CenturyLink IQ Networking appear in the first "IQ Data Bundle" row under the "Service Details" column (port type) and under the "Service Attributes" column (port bandwidth) of the above table. The details for Rental CPE (CPE type and maintenance type) appear in the first "IQ Data Bundle" row under the "Service Attributes" column of the above table. The charges for Local Access are NOT included in the IQ Data Bundle Monthly Recurring Charge (MRC). The Local Access charges are listed as a separate line item in the Pricing Table. If Customer orders Diversity Enhancement or Diversity Backhaul, the Domestic Network Diversity Service Exhibit applies. A copy of the Domestic Network Diversity Service Exhibit is available upon request. If Customer orders Building Extension Service, the Building Extension Service Service Schedule applies. A copy of the Building Extension Service Service Schedule is available upon request. Pricing Table Product Qty Service Address Service Details Service Attributes Term (Months) MRC NRC Waived NRC Hosted VoIP 1 150 N LAKESHORE DR OCOEE FL 34761 Total Seat Band: 151+ Seats 60 Months $0.00 $0.00 72 Seat Type : Standard Polycom VVX 411 60 Months $1,296.00 $0.00 3 Seat Type : Receptionist Polycom VVX 411 w/ 1 Sidecar 60 Months $99.00 $0.00 5 Hunt Group(s) 60 Months $20.00 $50.00 5 Auto Attendant(s) 60 Months $50.00 $50.00 $50.00 3 Seat Type : Conference Room Polycom SoundStation IP 6000 60 Months $66.00 $0.00 1 Anywhere TN(s) 60 Months $16.00 $10.00 $10.00 Hosted VoIP 1 175 N BLUFORD AVE OCOEE FL 34761 Total Seat Band: 151+ Seats 60 Months $0.00 $0.00 19 Seat Type : Standard Polycom VVX 411 60 Months $342.00 $0.00 1 Seat Type : Receptionist Polycom VVX 411 w/ 1 Sidecar 60 Months $33.00 $0.00 1 Seat Type : Conference Room Polycom SoundStation IP 5000 60 Months $22.00 $0.00 1 Hunt Group(s) 60 Months $4.00 $10.00 $10.00 1 Auto Attendant(s) 60 Months $10.00 $10.00 $10.00 Hosted VoIP 1 563 S BLUFORD AVE OCOEE FL 34761 Total Seat Band: 151+ Seats 60 Months $0.00 $0.00 26 Seat Type : Standard Polycom VVX 411 60 Months $468.00 $0.00 1 Seat Type : Receptionist Polycom VVX 411 w/ 1 Sidecar 60 Months $33.00 $0.00 1 Seat Type : Conference Room Polycom SoundStation IP 5000 60 Months $22.00 $0.00 Page 89 of 656 Customer Name: CITY OF OCOEE Order #: Q-00904144 Order Generation Date: 12/23/2019 3:57:06 PM Cutoff/Expiration Date: 12/16/2022 Currency: USD Opportunity ID#: 56950961 OMR#R105595 Page 4 of 7 CONFIDENTIAL OFC 1 Hunt Group(s) 60 Months $4.00 $10.00 $10.00 1 Auto Attendant(s) 60 Months $10.00 $10.00 $10.00 Hosted VoIP 1 2515 MAGUIRE RD OCOEE FL 34761 Total Seat Band: 151+ Seats 60 Months $0.00 $0.00 7 Seat Type : Standard Polycom VVX 411 60 Months $126.00 $0.00 1 Seat Type : Receptionist Polycom VVX 411 w/ 1 Sidecar 60 Months $33.00 $0.00 1 Auto Attendant(s) 60 Months $10.00 $10.00 $10.00 1 Hunt Group(s) 60 Months $4.00 $10.00 $10.00 Hosted VoIP 1 1800 A D MIMS RD OCOEE FL 34761 Total Seat Band: 151+ Seats 60 Months $0.00 $0.00 20 Seat Type : Standard Polycom VVX 411 60 Months $360.00 $0.00 1 Seat Type : Receptionist Polycom VVX 411 w/ 1 Sidecar 60 Months $33.00 $0.00 1 Seat Type : Conference Room Polycom SoundStation IP 5000 60 Months $22.00 $0.00 1 Hunt Group(s) 60 Months $4.00 $10.00 $10.00 1 Auto Attendant(s) 60 Months $10.00 $10.00 $10.00 Hosted VoIP 1 1820 A D MIMS RD OCOEE FL 34761 Total Seat Band: 151+ Seats 60 Months $0.00 $0.00 11 Seat Type : Standard Polycom VVX 411 60 Months $198.00 $0.00 1 Seat Type : Receptionist Polycom VVX 411 w/ 1 Sidecar 60 Months $33.00 $0.00 2 Seat Type : Analog Adtran 908 60 Months $98.00 $0.00 1 Hunt Group(s) 60 Months $4.00 $10.00 $10.00 1 Auto Attendant(s) 60 Months $10.00 $10.00 $10.00 Hosted VoIP 1 301 MAGUIRE ROAD EXT OCOEE FL 34761 Total Seat Band: 151+ Seats 60 Months $0.00 $0.00 14 Seat Type : Standard Polycom VVX 411 60 Months $252.00 $0.00 1 Seat Type : Receptionist Polycom VVX 411 w/ 1 Sidecar 60 Months $33.00 $0.00 1 Auto Attendant(s) 60 Months $10.00 $10.00 $10.00 1 Hunt Group(s) 60 Months $4.00 $10.00 $10.00 Hosted VoIP 1 646 OCOEE COMMERCE PKWY OCOEE FL 34761 Total Seat Band: 151+ Seats 60 Months $0.00 $0.00 38 Seat Type : Standard Polycom VVX 411 60 Months $684.00 $0.00 1 Seat Type : Receptionist Polycom VVX 411 w/ 1 Sidecar 60 Months $33.00 $0.00 1 Seat Type : Analog Adtran 908 60 Months $49.00 $0.00 1 Seat Type : Conference Room Polycom SoundStation IP 6000 60 Months $22.00 $0.00 1 Hunt Group(s) 60 Months $4.00 $10.00 $10.00 1 Auto Attendant(s) 60 Months $10.00 $10.00 $10.00 Page 90 of 656 Customer Name: CITY OF OCOEE Order #: Q-00904144 Order Generation Date: 12/23/2019 3:57:06 PM Cutoff/Expiration Date: 12/16/2022 Currency: USD Opportunity ID#: 56950961 OMR#R105595 Page 5 of 7 CONFIDENTIAL OFC Service Sub Total: $4,541.00 $0.00 "Terms and Conditions for CenturyLink Hosted VoIP Service" Hosted VoIP terms and conditions are located in the CenturyLink Hosted VoIP Service Exhibit. 1.Hosted VoIP Pricing. CenturyLink will charge Customer and Customer will pay the rates set forth in this Order and in the Hosted VoIP Service Rate Sheet located at http://www.centurylink.com/legal/HostedVoIP/ALaCarteRatesv1.pdf. In the event of a conflict, the following order of precedence will apply in descending order of control: this Order, the Hosted VoIP Service Rate Sheet, and any other pricing documents. 1.1 Seat Pricing. Seat pricing tables are found in the Hosted VoIP Service Rate Sheet. Charges are based on the Initial Term length, and the total number of seats across all locations. Customer will review the seat range pricing before making modifications in the VoIP portal. 1.2 Phone Upgrade Pricing. Pricing for phone upgrades is found in the Hosted VoIP Service Rate Sheet. 1.3 Additional Charges. Please see the Hosted VoIP Service Rate Sheet for additional charges, which includes pricing for additional features such as Hunt Groups, Auto Attendant, Receptionist Web Console, Business Communicator, Voice Mail Seats, Available TNs, white page listings, and directory assistance; the terms and pricing for LD/TF Offer; Upgrade/MACD charges; and other charges. Any reference to "Basic White Page Listing" in the table above is also known as "Basic business white page listing" in the Hosted VoIP Service Rate Sheet. 1.4 MACD. In the event customer chooses to move, add, change or delete a Hosted VoIP Service or a portion of such Service, Customer must access the VoIP portal at https://centurylink.com/voip to place orders. Modifications made by Customer in the VoIP portal may impact pricing for Services ordered under this Order. 1.5 911. Service is subject to the 911 Emergency Service Acknowledgment below. 911 EMERGENCY SERVICE ACKNOWLEDGMENTS: Customer Initials: I ACKNOWLEDGE THAT I HAVE READ AND UNDERSTAND THE “ACCESS TO EMERGENCY RESPONSE SERVICES” SECTION CONTAINED IN THE APPLICABLE SERVICE EXHIBIT/SERVICE SCHEDULE ATTACHED TO THE CENTURYLINK MASTER SERVICE AGREEMENT OR, THE “911 EMERGENCY SERVICE” SECTION OR “EMERGENCY CALLING CAPABILITY” SECTION CONTAINED IN THE APPLICABLE SERVICE EXHIBIT/SERVICE SCHEDULE ATTACHED TO AN AFFILIATE AGREEMENT, OR IN THE “ACCESS TO EMERGENCY RESPONSE SERVICES” SECTION OF THE TERMS AND CONDITIONS IN THE APPLICABLE STANDARD SERVICE EXHIBIT/SERVICE SCHEDULE IF I HAVE NOT EXECUTED A CenturyLink OR CENTURYLINK MASTER SERVICE AGREEMENT OR AN AFFILIATE AGREEMENT WITH AN APPLICABLE SERVICE EXHIBIT/SERVICE SCHEDULE. I FURTHER ACKNOWLEDGE THAT I HAVE READ AND UNDERSTAND THE DISCLOSURE OF LIMITATIONS SET FORTH IN THE EMERGENCY SERVICES ADVISORY AVAILABLE AT http://www.centurylink.com/legal/HVIQSIP/911advisory.pdf. Service(s) Total for Services priced in this Order Total Monthly Recurring Charges ($) Non-Recurring Charges ($) $10,912.00 $0.00 Page 91 of 656 Customer Name: CITY OF OCOEE Order #: Q-00904144 Order Generation Date: 12/23/2019 3:57:06 PM Cutoff/Expiration Date: 12/16/2022 Currency: USD Opportunity ID#: 56950961 OMR#R105595 Page 6 of 7 CONFIDENTIAL OFC SLED Terms and Conditions Governing This Order 1.“CenturyLink ” is defined for purposes of this Order as CenturyLink Communications, LLC d/b/a CenturyLink Technologies Group or its affiliated entities providing Services under this Order. This Order is subject to the applicable state or municipal public records laws governing Customer and is non-binding until accepted by CenturyLink , as set forth in section 4. Customer places this Order by signing (including electronically or digitally) or otherwise acknowledging (in a manner acceptable to CenturyLink ) this document andreturning it to CenturyLink . 2.Prior to installation, CenturyLink may notify Customer in writing (including by e-mail) of price increases due to off-net vendors or increased construction costs. Customer has 5 business days following notice to terminate this Order without liability; or otherwise, Customer is deemed to accept the increase. 3.Unless otherwise agreed by the parties in writing, the demarcation point for on-net services will be Lumen’s Minimum Point of Entry (MPOE) at such location (as determined by CenturyLink ). Off-net demarcation points will be the off-net vendor's MPOE. If this Order identifies aspects of services that are procured by Customer directly from third parties, CenturyLink is not liable for such services. 4.The service(s) identified in this Order (the “Service(s)”) is/are subject to the current, unexpired services agreement between Customer and CenturyLink ("Existing Agreement") provided that, if a service attachment describing the Services is not included in the Existing Agreement, then the current standard applicable CenturyLink Service Attachment(s) will apply in addition to the Existing Agreement. If Customer and CenturyLink do not have a current Existing Agreement, then the current applicable CenturyLink Master Service Agreement(s), State, Local and Education Government Agencies Version, Public Safety Version for public safety services, or E- Rate Version for E-Rate eligible services (each, a “CenturyLink MSA”), and applicable Service Attachment(s) for the Services described in this Order, will govern, copies of which are available upon request. Customer will accept and pay all charges indicated on invoices for the Services. Notwithstanding anything in any Existing Agreement to the contrary, CenturyLink will notify Customer of acceptance of requested Service in this Order by delivering (in writing or electronically) the date by which CenturyLink will install Service (the “Customer Commit Date”), by delivering the Service, or by the manner described in a Service Exhibit/Service Schedule. CenturyLink will deliver a written or electronic notice that the Service is installed (a “Connection Notice”), at which time billing will commence. At the expiration of the Service Term, Service will continue month-to-month at the existing rates, subject to adjustment by CenturyLink on 30 days’ written notice. If the Existing Agreement governs and does not include early termination charges and if Customer cancels or terminates Service for any reason other than Lumen’s uncured default or if CenturyLink terminates due to Customer’s uncured default, then Customer will pay Lumen’s standard early termination liability charges as identified in the then standard applicable Service Exhibit(s)/Service Schedule(s). If such Service Exhibit(s)/Service Schedules(s) does not contain early termination charges, Customer will pay Lumen’s standard early termination charges described in its then standard applicable CenturyLink MSA. 5.Neither party will be liable for any damages for lost profits, lost revenues, loss of goodwill, loss of anticipated savings, loss of data or cost of purchasing replacement service, or any indirect, incidental, special, consequential, exemplary or punitive damages arising out of the performance or failure to perform under this Order. Customer's sole remedies for any nonperformance, outages, failures to deliver or defects in Service are contained in the service levels applicable to the affected Service. 6.All transport services ordered from CenturyLink will be treated as interstate for regulatory purposes. Customer may certify transport service as being intrastate (for regulatory purposes only) in a format as required by CenturyLink , but only where the transport services are sold on a stand-alone basis, the end points for the service are located in the same state and neither end point is a CenturyLink provided IP port ("Intrastate Services"). Where Customer requests that services be designated as Intrastate Services, Customer certifies to CenturyLink that not more than 10% of Customer's traffic utilizing the Intrastate Services will be originated or terminated outside of the state in which the Intrastate Services are provided. Such election will apply prospectively only and will apply to all Intrastate Services s tated in this Order. 7.Charges for certain Services are subject to (a) a per month property tax surcharge and (b) a per month cost recovery fee to reimburse CenturyLink for various governmental taxes and surcharges. Such charges are subject to change by CenturyLink and will be applied regardless of whether Customer has delivered a valid tax exemption certificate. For additional details on taxes and surcharges that are assessed, visit www.CenturyLink .com/taxes or the RSS, if indicated by the applicable Service Exhibit(s)/Service Schedule(s). 8.Unless otherwise set forth in a Service Attachment, Customer will pay Lumen’s standard: (a) expedite charges (added to the NRC) if Customer requests a delivery date inside Lumen's standard interval duration (available upon request or in Control Center at https://www.CenturyLink .com/login) and (b) unless otherwise set forth in a Service Attachment, the ancillary charges for additional activities, features or options as set forth in the Ancillary Fee Schedule, available at www.CenturyLink .com/ancillary-fees. If CenturyLink cannot complete installation due to Customer delay or inaction, CenturyLink may begin charging Customer and Customer will pay such charges. 9.Charges/Orders. Despite anything to the contrary, NRCs are NOT waived unless this Order expressly states NRCs are waived or the NRCs appear in the waived column in the above table(s). If a Cancellation Charge requires Customer to pay the amount of a ny waived or discounted NRC, the NRC will be the amount stated in this Order or shown in the “Waived NRC” column in the above table(s) despite anything to the contrary. If in this Order Customer is upgrading, moving, disconnecting or otherwise changing an existing Service, cancellation charges may apply as set forth in the Agreement. Page 92 of 656 Customer Name: CITY OF OCOEE Order #: Q-00904144 Order Generation Date: 12/23/2019 3:57:06 PM Cutoff/Expiration Date: 12/16/2022 Currency: USD Opportunity ID#: 56950961 OMR#R105595 Page 7 of 7 CONFIDENTIAL OFC 10.Compliance with Laws. The parties comply with all laws and regulations applicable to the execution of this Order and to the provision of Services by CenturyLink , including, as applicable, procurement laws or regulations regarding cumulative purchases of Services by Customer. 11.E-Rate and/or RHC/HCF Funding. If Customer applies for or seeks E-Rate and/or RHC/HCF funding for the Service(s) to be provided under this Order, Customer’s Service(s) will be governed by a current eligible Existing Agreement, or if Customer and CenturyLink do not have a current eligible Existing Agreement, the CenturyLink E-Rate MSA or CenturyLink SLED MSA with the E- Rate and/or RHC/HCF Program Addendum will apply and must be executed contemporaneously with this Order. 12.If your network service utilizes TDM technologies, then the following apply: (a) During the Service Term and on 60 days’ prior written notice, CenturyLink may re-provision Customer’s off-net TDM services (“Service Re-provision”). If Customer objects to the Service Re- provision, Customer may terminate the affected service by notifying CenturyLink in writing within 30 days of the date of the Service Re- provision notification; and (b) During the Service Term, CenturyLink may increase rates for off-net TDM services. CenturyLink will provide Customer 60 days’ prior written notice before implementing the increase ("Rerate Notice"). If Customer objects to the increase, Customer must notify CenturyLink in writing within 30 days of the date of the Rerate Notice whether Customer will (i) receive the affected service on a month-to-month basis or (ii) terminate the affected service, subject to early termination liability charges. Under subsection (ii), Customer’s requested disconnect date must be within 90 days of the Rerate Notice. Unless Customer so notifies CenturyLink , the affected service will continue to be provided at the increased rates. Customer: CITY OF OCOEE Authorized Signature Name Typed or Printed Title Date Page 93 of 656 AMENDMENT TO CENTURYLINK MASTER SERVICE AGREEMENT STATE, LOCAL AND EDUCATION GOVERNMENT AGENCIES VERSION R406677 Page 3 of 6 CONFIDENTIAL © CenturyLink. All Rights Reserved. MSA v1.012019 Exhibit B - Quote # Q-01252780 Page 94 of 656 Page 95 of 656 Page 96 of 656 Page 97 of 656 Page 98 of 656 Page 99 of 656 Page 100 of 656 AMENDMENT TO CENTURYLINK MASTER SERVICE AGREEMENT STATE, LOCAL AND EDUCATION GOVERNMENT AGENCIES VERSION R406677 Page 4 of 6 CONFIDENTIAL © CenturyLink. All Rights Reserved. MSA v1.012019 Exhibit C - Quote # Q-01162830 Page 101 of 656 Page 102 of 656 8 Page 103 of 656 8 Page 104 of 656 8 Page 105 of 656 AMENDMENT TO CENTURYLINK MASTER SERVICE AGREEMENT STATE, LOCAL AND EDUCATION GOVERNMENT AGENCIES VERSION R406677 Page 5 of 6 CONFIDENTIAL © CenturyLink. All Rights Reserved. MSA v1.012019 Exhibit D - Quote # Q-01164223 Page 106 of 656 Page 107 of 656 Page 108 of 656 Page 109 of 656 Page 110 of 656 AMENDMENT TO CENTURYLINK MASTER SERVICE AGREEMENT STATE, LOCAL AND EDUCATION GOVERNMENT AGENCIES VERSION R406677 Page 6 of 6 CONFIDENTIAL © CenturyLink. All Rights Reserved. MSA v1.012019 Exhibit E – Current State Spreadsheet Page 111 of 656 City of Ocoee - Current State- EXHIBIT E Contact:John Haas IT Operations Manager 1 N Bluford Ave Ocoee, FL 34761 407-554-7119 BAN:90165647 Pramata:1253797 (MSA)2221576 (Upgrade)21769 (Upgrade) OMR:R105595 (MSA)R287349 (Upgrade)87783 (Upgrade) Term:60 Mth 60Mth 60 Mth Signed:12/19/2019 6/21/2021 6/21/2021 Hosted VoIP and Wan Network by Location Name Location ID Address Effective Contract Circuit Name Bandwidth Direct Loop Direct Cost Effective End Contract *Old City Hall 154982335 150 N Lakeshore Dr ETH1000-23985250 IQ20788959 500 Mbps $620.00 LL20788961 $550.00 2/4/2020 2/4/2025 1253797/R105595 ETH1000-24256423 IQ20788963 200 Mbps $376.00 LL20788960 $390.00 7/30/2021 2221769/R287783 Police HQ 154995360 646 Ocoee Commerce Pkwy ETH1000-24256451 IQ20788969 200 Mbps $376.00 LL20788972 $390.00 7/30/2021 2221769/R287783 Fire Station 39 154995363 2515 Maguire Rd ETH100-23985246 IQ20788967 10 Mbps $160.00 LL20788966 $220.00 7/16/2020 1253797/R105595 Fire Station 25 154995364 563 S Bluford Ave ETH100-23985252 IQ20788970 100 Mbps $285.00 LL20788968 $381.00 6/21/2021 2221576/R287349 Public Works 154995365 301 Maguire Rd ETH100-23982742 IQ20787397 50 Mbps $200.00 LL20787395 $300.00 6/21/2021 2221576/R287349 Utilities Admin 154995366 1800 A D Mims Rd ETH100-23982754 IQ20787396 100 Mbps $285.00 LL20787394 $381.00 12/2/2020 1253797/R105595 Beech Rec Center 154995367 1820 A D Mims Rd ETH100-23982748 IQ20787399 100 Mbps $285.00 LL20787400 $381.00 7/22/2020 1253797/R105595 New City Hall 156844347 1 N BLUFORD AVE ETH1000-24395375 IQ21246289 500Mbps $800.00 LL21246290 $800.00 6/21/2022 3034727/R391255 New Ciry Hall 156844346 1 N BLUFORD AVE ETH1000-24395374 IQ21246396 1000 Mbps N/A LL21246397 $1,210.00 6/27/2022 6/27/2027 3034727/R391255 * Disconnect submitted for these services Hosted VoIP Services by Location Name Location ID Address Quantity Price Contract Quantity Cost Contract Quantity Cost Contract Quantity Cost Contract Quantity Cost Contract Quantity Cost Contract Quantity Cost Contract Quanitity Cost Contract *Old City Hall 154982335 150 N Lakeshore Dr 97 $1,746.00 1253797/R105595 0 $0.00 1253797/R105595 1 $24.00 1253797/R105595 0 $0.00 1253797/R105595 5 $50.00 1253797/R105595 1 $4.00 1253797/R105595 1 $0.18 1253797/R105595 1 $16.00 1253797/R105595 $1.95 Police HQ 154995360 646 Ocoee Commerce Pkwy 44 $792.00 1253797/R105595 1 $33.00 1253797/R105595 1 $24.00 1253797/R105595 1 $49.00 1253797/R105595 1 $10.00 1253797/R105595 0 $0.00 1253797/R105595 8 $1.26 1253797/R105595 0 $0.00 1253797/R105595 $1.95 Fire Station 39 154995363 2515 Maguire Rd 6 $108.00 1253797/R105595 0 $0.00 1253797/R105595 0 $0.00 1253797/R105595 0 $0.00 1253797/R105595 0 $0.00 1253797/R105595 0 $0.00 1253797/R105595 1 $0.18 1253797/R105595 0 $0.00 1253797/R105595 $1.95 Fire Station 25 154995364 563 S Bluford Ave 27 $486.00 1253797/R105595 0 $0.00 1253797/R105595 1 $24.00 1253797/R105595 0 $0.00 1253797/R105595 1 $10.00 1253797/R105595 1 $4.00 1253797/R105595 2 $0.32 1253797/R105595 0 $0.00 1253797/R105595 $1.95 Public Works 154995365 301 Maguire Rd 16 $288.00 1253797/R105595 0 $0.00 1253797/R105595 0 $0.00 1253797/R105595 1 $49.00 1253797/R105595 0 $0.00 1253797/R105595 0 $0.00 1253797/R105595 4 $0.72 1253797/R105595 1 $16.00 1253797/R105595 $1.95 Utilities Admin 154995366 1800 A D Mims Rd 15 $270.00 1253797/R105595 1 $33.00 1253797/R105595 1 $24.00 1253797/R105595 0 $0.00 1253797/R105595 0 $0.00 1253797/R105595 0 $0.00 1253797/R105595 3 $0.54 1253797/R105595 0 $0.00 1253797/R105595 $1.95 Beech Rec Center 154995367 1820 A D Mims Rd 5 $90.00 1253797/R105595 0 $0.00 1253797/R105595 0 $0.00 1253797/R105595 2 $98.00 1253797/R105595 0 $0.00 1253797/R105595 0 $0.00 1253797/R105595 2 $0.36 1253797/R105595 0 $0.00 1253797/R105595 $1.95 New City Hall 156844346 1 N BLUFORD AVE 247 $4,446.00 3034727/R391255 0 $0.00 3034727/R391255 0 $0.00 3034727/R391255 1 $49.00 3034727/R391255 5 50 3034727/R391255 2 $8.00 3034727/R391255 0 $0.00 3034727/R391255 1 $16.00 3034727/R391255 $1.95 BAN 90261452 Pramata: 1263173 OMR: R112598 DIA Network by Location (No Action at this time) Name Location ID Address Contract Utilities Admin 155117945 1800 A D MIMS RD ETH100-24005748 IQ20817600 100 Mbps $320.00 LL20817603 $381.00 4/29/2020 1263173/R112598 Fire Station 25 155136876 563 S BLUFORD AVE ETH100-24005753 IQ20817602 100 Mbps $320.00 LL20817599 $381.00 3/30/2020 1263173/R112598 Police HQ 155136877 646 OCOEE COMMERCE PKWY ETH100-24005755 IQ20817601 100 Mbps $320.00 LL20817608 $381.00 5/9/2020 1263173/R112598 Effective End Anywhere TNs Location Description Internet IQ Port/LOOP Circuit ID Port Circuit Name Bandwidth Port Cost Loop Circuit Loop Cost Circuit ID Location Description White Pages Listing Standard Seat Receptionist Seat Conference Seat Analog Seat Auto Attendant Hunt Group Available TNs Internet IQ Port/Loop & Fiber+ Internet bundle Private IQ Port/Loop & IQ Data bunle Circuit ID Port Circuit Name Bandwidth End 3034727 (New City Hall) R391255 (New City Hall) 36 Mth 3/30/2022 Location Description Port Cost Loop Circuit Loop Cost Page 112 of 656 R406677 Opp ID# 58334996Pre Signature Request before Customer Signed Final Audit Report 2023-01-09 Created:2023-01-09 By:Patrick Hancock (patrick.hancock@lumen.com) Status:Signed Transaction ID:CBJCHBCAABAA6uwwwF4Jn5dufJfqT-3yDE1qcXNlBCaF "R406677 Opp ID# 58334996Pre Signature Request before Cus tomer Signed" History Document created by Patrick Hancock (patrick.hancock@lumen.com) 2023-01-09 - 5:18:43 PM GMT- IP address: 155.70.52.170 Document emailed to pomdirectorsignature@centurylink.com for signature 2023-01-09 - 5:20:17 PM GMT Email viewed by pomdirectorsignature@centurylink.com 2023-01-09 - 5:28:37 PM GMT- IP address: 104.47.58.126 Signer pomdirectorsignature@centurylink.com entered name at signing as Steve Arneson 2023-01-09 - 5:31:33 PM GMT- IP address: 71.94.96.215 Document e-signed by Steve Arneson (pomdirectorsignature@centurylink.com) Signature Date: 2023-01-09 - 5:31:35 PM GMT - Time Source: server- IP address: 71.94.96.215 Agreement completed. 2023-01-09 - 5:31:35 PM GMT Page 113 of 656