Item #02 Appointment to the HRDB Board
AGENDA ITEM COVER SHEET
Meeting Date: October 20, 2009
Item # c1
Contact Name:
Contact Number:
Re~ewedBy ~
Department Director:.
City Manager:
--~
Subject: Appointment to the Human Relations Diversity Board
Holly Moseley
Ext. 1023
Background Summary:
Members of the Human Relations Diversity Board serve two-year terms. Currently, the Human Relations Diversity
Board has five (5) members and their resolution allows no less than seven (7) members and no more than fifteen
(15) members. One application was received from Ms. Jennifer Hopkins with an interest in serving on the board.
Issue:
Should the honorable Mayor and City Commission appoint Jennifer Hopkins to the Human Relations Diversity
Board with a term ending May 2012?
Recommendations
The City's Human Relations Diversity Board is recommending that the City Commission appoint Jennifer Hopkins
to the Human Relations Diversity Board with term ending May 2012.
Attachments:
Board List
Board Application/Resume
Financial Impact:
None.
Type of Item: (please mark with an "x'?
Public Hearing
Ordinance First Reading
Ordinance Second Reading
Resolution
Commission Approval
Discussion & Direction
For Clerk's DeDt Use:
_ Consent Agenda
_ Public Hearing
_ Regular Agenda
Original Document/Contract Attached for Execution by City Clerk
== Original Document/Contract Held by Department for Execution
Reviewed by City Attorney
Reviewed by Finance Dept.
Reviewed by ( )
N/A
N/A
N/A
HUMAN RELA TIONSIDIVERSITY BOARD
Created by Res. #2003-21 on 9/16/2003
Res. #2003-21 amended by Res. # 2004-11 changing quorum to 51 % (2 year terms)
No less than 7 members, no more than 9 members
Member District
Phone Number
Term Ends
1. Fay Alston (Vice-Chair) 4
340 Sterling Lake Drive
407-292-7121 (H)
falston@aol.com
May 2010
2. Shakeel Anjum 3
201 Belhaven Falls Drive
407-877-0064 (H)
nirvanor@yahoo.com
May 2010
3. William Maxwell (Chair) 2
558 Woodson Avenue
407-656-0054 (H)
407-447-3117 (W)
407-694-5905 (C)
407 -44 7 -4 7 46 (F)
wemaxcom@aol.com
May 2011
4. Berwyn Oltman 3
622 Palomas Ave.
407-877-9115 (H)
bloltman@iuno.com
May 2011
5. Dahlia Peart 2
940 Davenwood Court
321-202-3872 (H)
dahliadee@hotmail.com
May 2010
6. Vacant
7. Vacant
8. Vacant
9. Vacant
Ex-Officio Members
Joel Keller
5021 Lighterwood Court
Ocoee, FL 34761
407-578-5191 (H)
JKeller@ci.ocoee.fl.us
Staff Liaison
Jim Carnicella, HR Director
407-905-3100 ext. 9/1032
JCarnicella@ci.ocoee.fl.us
Clerk
Stella McLeod
407-905-3100 ext. 9/1 024
smcleod@ci.ocoee.fl.us
HRDB/HM/October 2010
1
CITY OF OCOEE
APPLICATION FOR SERVING ON CITY BOARDS
(please Print Legibly)
(1'~~ (tC~i 12 2: 16 PM
1.
2.
Name: :Jenft iW S. ~p~i~S
Home Address: ~Oc:;S- klc1o/"i Crr
City, State, Zip: ~JJ LL- r::-t.. '3lfzCd 1
Business: ,J / A
Business Address:
Brief Summary of Education and Experience:
wi u.
E-mail Address:hopb)it5ij~tV6...CO ~
Home Phone: ~07- Zq~4f'>Cj
Ct.1 \ 401- ~1s -b-oq\
Business Phone:
3.
4.
5.
6.
Yes V /
Are you a registered voter? Y es ~
Resident of the City for 6 months or longer?
Do you hold public office?
Are you employed by the City?
Do you now serve on a City Board or Committee?
PLEASE CHECK THE BOARDS WHICH INTEREST YOU:
District #
Yes .../ No
Yes No ../
Yes No V
Yes No =z::
Are you a U.S. citizen?
No
No
7.
8.
9.
10.
11.
Ind'
d
f'
fi h' #
d h' #2
lcate your egree 0 mterest as rrst C Olce- I,secon c Olce- , etc.
* Code Enforcement Board * Planning & Zoning Commission
Board of Adjustment 1 Human Relations/Diversity
Board
Community Grant Review Parks and Recreation Advisory
Board Board
Citizen Advisory Council * General Employees' Retirement
Of Fire Department (CACOFD) Trust Fund Board of Trustees
Citizen Advisory Council * Police Officers' and Firefighters'
Of Police Department (CACOPD) Retirement Trust Fund Board of
Trustees
*
FINANCIAL DISCLOSURE FORMS ARE REQUIRED FOLLOWING APPOINTMENT
12.
Why do you think you are qualified to serve on this board?
::t: ~ -fr(,t.~h IY\{) i f'\ 6tb ~ clA vu>i+::J.
13.
Please attach resume and/or other information to assist Commission in making appointments.
DATE: /o!t.:J./f/1
Note:
) Application effective for ONE YEAR from date of completion. It can be faxed to (407)905-3168.
(2) lfyou have any questions, please caIl the City Clerk's office at (407) 905-3105.
0:BOARDLISTS/BdA.ppIMarchl009.doc
JENNIFER J. HOPKINS
2095 Alclobe Circle
(407) 375-5041 / (407) 293-4159
Ocoee, Florida 34761
HopkinsJJ@msn.com
SUMMARY
Client-focused and resourceful HR Professional with comprehensive experience in investigations,
employee relations, training, and benefit administration. Adept at developing and maintaining effective
relationships with peers, partners, and union representatives. Excellent communication, interpersonal
and influencing skills as well as being extremely organized with exceptional attention to detail. Strong
facilitator experienced with developing training materials and working with diverse audiences.
KEY QUALIFICATIONS
. Client Service & Satisfaction
. Investigations
. Benefit administration
. Communications
· Training & Coaching
. File/Project Management
. Microsoft Outlook, Word,
Excel, PowerPoint, Access
. SAP Software
PROFESSIONAL EXPERIENCE
WALT DISNEY WORLD CO., Lake Buena Vista, FL 1989-2009
Cast Service Manager (2007-2009)
. Initial member of Disney's Hollywood Studios ™ Cast Service Support retention team; developed
relationships and effectively removed barriers and built trust of approximately 1200 leaders and Cast
Members by participating in one-on-one, homeroom, pre-shift, and department meetings and
recognition events while consistently completing operational reporting in a timely manner.
· Created and delivered training materials for park orientation and leadership shadows.
. Selected to audit informational seminars to determine content suitability and author summaries.
. Improved ESOL registration process doubling enrollment after one semester.
· Utilized as Audio talent on Disney University eLearning courses; received appreciation award for
work on Disney Reservation Center new hire demonstrations.
Human Resource Business Partner (2006-2007)
. Trained HR Business Partners on investigations in support of merger of HR Compliance role with
HR Manager while supporting Disney's All-Star Resorts leadership as Business Partner.
. Managed FML Restating Policy Overview project involving 5800 hourly and salaried Cast
Members: prepared meeting documents, lists and guidelines, composed regular briefings and
training collateral for HR team, partnered with Communication consultant on intranet postings.
. Partnered with Health Services, Worker Compensation, Labor Relations as a member of FML Case
Review committee; responsible for planning weekly agenda and preparing files for review; created
Access database for review file management.
DR Compliance Representative/Employee Relations Representative (2001-2006)
. Investigated 625 harassment and discrimination complaints with second highest case closure rate
during tenure.
. Completed specialized legal and investigation training with Littler Mendelson and EEOC.
. Facilitated leadership foundation class "HR Compliance Awareness for Leaders" as well as "Hourly
Compliance Awareness" classes.
. Participated in Translation Business Case project including debugging database, recalculating data,
collaborating on and participating in presentation.
. Partnered with HR Services to conduct Non-Occupational Medical Restriction review meetings.
. Acted as Duty Manager for all Labor Relations and HR Compliance calls; improved documentation
forms for consistent reporting.
. Collaborated with Salaried Casting team on resume research and review to improve recruitment
process.
JENNIFER J. HOPKINS
Page 2
Group Insurance Benefit Specialist (1994-2001)
. Created and maintained extensive electronic form letter libraries for Medical & Dental and
Disability teams significantly improving external written communications for department; received
Performance Excellence A ward for project.
. Researched and completed 400+ page electronic Claim Processing and Customer Service Manual.
. Created numerous department PowerPoint presentations for Corporate executives.
. Initiated and edited department monthly newsletter; edited department leaders recognition
communication; created information and motivational banners and posters.
. Significantly improved and monitored refund recovery process resulting in higher collection rate.
. Coordinated stop-payment investigations with Cash Audit department.
. Developed internal appeal process for FSA claims in compliance with IRS regulations.
. Determined and implemented re-training opportunities for claims processors.
. Cross-utilization in Disney Institute Guest Programs as Youth Education Series physics facilitator.
. Selected by peers as department Cast Member of the Year.
Group Insurance Team Leader (1993-1994)
. Supervised and coached claims examiner team focusing on productivity and accuracy resulting in
improved performance and significant backlog reductions.
. Researched and responded to referrals on unusual or complex claims.
. Collected and compiled data on productivity, accuracy, and backlog.
. Acted as liaison between team members and senior leadership.
Group Insurance Assistant, Medical (1989-1994)
. Signature Benefits Facilitator instructing thousands of Cast Members during enrollment periods and
completing special presentations during Union negotiations for management and Union members.
. Maintained exceptional audit, productivity, and backlog record that significantly exceeded office
standards as well as accurately executed written and verbal communications with providers, Cast
Members, insurance companies, and attorneys.
. Initiated project to organize and update National Account provider contracts auditing each claim to
achieve significant cost savings for the medical plans.
. Facilitated HR Overview class for College Program participants.
ADDITIONAL EXPERIENCE
METLIFE HEAL THCARE NETWORK, Maitland, FL
HMO Medical Claims Examiner
HOWARD JOHNSON PLAZA-HOTEL, Cocoa Beach, FL
Front Desk ClerklLead Clerk
CONSOLIDATED BENEFIT SERVICES, Atlanta, GA
Senior Claims Examiner/Team Leader; Claims Examiner
EDUCATION
Emory University
Bachelor of Arts, English (Educational Studies)
SPECIAL TRAINING
EEOC Technical Assistance Seminars
Littler Mendelson Seminars - Conducting Lawful Investigations
Disney Leadership Conferences
PROFESSIONAL ASSOCIATIONS
Society for Human Resource Management
Central Florida Human Resource Association
1988-1989
1988-1988
1985-1988